FPI Management

Consumer states that they did receive payment this morning via [redacted]. They wish to close the matter as resolved.

To Whom It May Concern,I would like to address the four problems that [redacted] has brought to my attention. The first concern is in regards to the sink and garbage disposal in her apartment home. I checked in our computer system and found three work orders dated 10/16/15, 1/5/16, and...

3/29/16. The first two work orders were completed in a timely manner and the final work order dated 3/29 had a note that stated nothing was found to be wrong with the garbage disposal by our maintenance staff.  There is no other documentation stating any issues with the garbage disposal past that point.The second concern was regarding billing. The resident signed her renewal on 3/9/16. I also double checked her ledger and there was no month-to-month fee charged at all this year.The third issue was about a violation of the community's rule in the pool area limiting guests to two individuals. The resident states there were five guests present when in fact nine guests were reported. In following our community guidelines, I could have asked the resident and her guests to leave after the two person limit was exceeded. Instead, I decided since there were children and I wanted to make special accommodations to not ruin anyones' fun. I monitored to ensure that other pool patrons were not disturbed. After about an hour the volume from the group grew louder and the pool became overran with the extra guests I decided it was time to check out the situation. I asked to speak to the resident and kindly reminded her of the two person limit. It was certainly not my intention to make her feel uncomfortable and I did not laugh at her or the guests as they were leaving.  The fourth problem was about the pet. The resident was contacted because we had notice of an unauthorized pet staying in her apartment. She was given a pet violation on 5/19/16 in result of this. At that point, she paid her pet fee and pet deposit. A long-term employee and his wife told me last week that he saw the resident several times not picking up after her pet. I also had two residents tell me that she was not picking up after her pet. With three accounts of left pet waste being reported to me this incurred a charge to the resident's account.  Her account was charged $25 for not picking up pet waste along with a notice on her door that was based 100% on the three reports. The lease states that $30 monthly pet fee will be charged. It was an office error that $30 was not charged May-August and we apologize for this inconvenience. Thank you,[redacted]Community Director[redacted]

I am rejecting this response because:
1) Under california law, I was supposed to get a response of what I am getting charged for or my security deposit back. Casitas ignored my calls, even when attempting to talk with the manangeer. No one did a walk through in the apartment with us, and staff at casiatas acknowledged that the apartment was left asit was found. The two rooms in apartment has never recieved any work, and is still the same. Only work done for the carpet was when the neighboors sewage spilled into one of our rooms closests.
2) California law states that tenant will not be charged for normal wear and tear (Which there was none, as the unit was left impeccable.) And as show by your handy man services, no payment was required from them.
3) There are no late charges, as we have paid all bills on time minus a 1 time delay which was before our lease ended.
4) Stated in your own contract, you or FPI management will not use secuirty deposit towards rent.
I will like to reach a conclusion.

Company communicated with me, mentioned they will be sending me a check for the $350.00 shortly.

I am rejecting this response because: We have asked via email for a DETAILED statement of the utility charges and have NOT received this item. The utility account via [redacted] could not be accessed by us to be used as a reference when the final statement was mailed to us.  At this time a detailed accounting was requested.   A thorough cleaning receipt was submitted to FPI management as instructed and we are STILL waiting for any type of notification from their office. A message was left for Allison, Portfolio "Manager"  to return our calls have not been answered in regards to these issues.

I am rejecting this response because:PER OUR CONVERSATION AT THE WALK THROUGH; I ATTEMPTED TO REQUEST FOR THE [redacted]S TO EXPLAIN WHY THEY REFUSED TO DO THE REQUIRED AND NECESSARY MAINTENANCE REQUEST MADE MONTHS AGO TO [redacted]. [redacted] TOOK THE REQUEST OVER THE PHONE TWICE AND I COMPLAINED TO HER FOR MONTHS BUT SHE NEVER FOLLOWED UP AND I BELIEVE IT WAS INTENTIONAL. SHE RECEIVED THE REQUEST TO HAVE THE COUNTERTOP CORNERS GROUTED PROPERLY AS THEIR INSTALLATION WAS INFERIOR WHICH IS WHY IT CRACKED ALONG THE INSTALLATION LINES IN THE FIRST PLACE. IT IS VERY EVIDENT FOR ANY ONE WHO HAS ANY INTELLIGENCE AT ALL. THE MAINTENANCE MAN AGREED WITH ME ; NOT [redacted] AND HE ASKED HER WHY SHE DID NOT FILE THE REPORT TO HAVE IT FIXED. [redacted] AND HER COHORT DID THAT ON PURPOSE; IN ORDER TO EXTORT MY DEPOSIT FROM ME. [redacted] ALSO REFUSED TO INSTALL THE MANDATORY LIGHT FIXTURE OUTSIDE THE UNIT. I ASKED HER REPEATEDLY BUT THEY REFUSE TO FIX IT. THEY ARE REQUIRED BY HUD TO PERFORM THE MAINTENANCE BUT THEY REFUSED. I ALREADY FILED WITH HUD AS WELL. THEY BELIEVE THAT [redacted] AND HER COHORT [redacted] ARE IN VIOLATION AS WELL AS DISCRIMINATED AGAINST A DISABLED PERSON INTENTIONALLY. THEY ARE NOW BEING INVESTIGATED AS WELL. I ALSO FILED THE REPORT WITH THE [redacted] POLICE DEPARTMENT AS [redacted] AND HER [redacted] IN CHARGE AT THE TIME; WERE INTENTIONALLY HOSTILE, DEFAMATORY, AND SEEMED TO BE ON POINT TO ASSAULT ME PERSONALLY WHEN [redacted] WAS DOING THE WALKTHROUGH. I WILL BE FILING A PERSONAL ANTI-HARRASSMENT ORDER AGAINST [redacted]; SPECIFICALLY THE [redacted]S ON DUTY THAT DAY OF 3/31/2016.

I am rejecting this response because:
I need the following items to resolve this complaint:
1. A copy of [redacted] original Rental Agreement, from 2009, with Vista Sonoma Apartments showing the amount of his security deposit.
2. Proof that the security deposit refund was mailed within the 21 days after vacating the apartment and returning the keys on June 23, 2016, as required by State of California law.
3. Refund of full amount of the deposit as shown on the original rental agreement, if proof of security refund was not mailed within 21 days as required by State of California law.
Thank you,
[redacted]

Dear [redacted],We greatly apologize for this inconvenience to you. We understand that you are in good standing with us here at [redacted]. Your file was submitted to Rent Collect Global in error and we have taken the proper steps to ensure that this matter has been fully resolved. We have contacted Rent Collect Global to stop all collection efforts as well as confirming that this collection error was never submitted to any credit reporting agency. This collection has not and will not ever hit your credit report. I have attached a letter verification from Rent Collect Global stating that your file was received in error and all collection efforts have been stopped and this will not effect your credit or reflect on any of your credit reports. Again, we strongly apologize for the inconvenience this has caused you and we have taken the steps to ensure this does not happen in the future.

Non-operational vehicles are not allowed on the property. However, if a vehicle has current registration and the car appears clean and does not sit for weeks on end there isn't a lot the property management can do about whether or not it is a "daily driver" vehicle. The site...

has found the car that this complaint concerns and will tag it if it appears to have not been moved in a long time. Upon previous observation the residents have moved this vehicle regularly per the lease. However, the covered parking is unassigned so there is no space that correlates with units regardless of convenience. This is true property wide and first come first serve.

I am not responsible Slate Creek. You need to contact the property.

I just got home from picking up the check from FedEx.  They cut the check on 10/23/15 which contradicts the time frame they provided of sending out the check on October 9th.  This also proves that it took 3 months to receive the money back.  This is illegal which I'm sure they realize since they cut a check and sent it overnight on Friday the 23rd.  This reflects very poorly on the business.

Consumer states: The company has reached out to me and resolved all my issues.

We are willing to reverse the cleaning fee as a courtesy. The utility charge breakdown requested was provided to the residents along with the move out disposition of charges. There is no other statement that we can provide. The disposition has been revised to remove the cleaning fee and will be returned to the resident.

Hello, We apologize for your continued frustrations and hope we can address your concerns for you.Resident vehicles is private property and unfortunately, [redacted] is not responsible for wallets, purses, and other personal items left in vehicles in our parking lots. Also, if I am not in...

my office it is because it is after hours or I am out on business. For my duties I walk the property, show available units, visit the bank, visit the post office, and training in Costa Mesa and Glendale. There is not reason for me to avoid any residents. [redacted] and [redacted] from apartment 149 affirm that they dropped money orders on June 2, 2017 to the leasing office drop box. On the following Monday, June 6, 2017, there was no money orders found from apartment 149. The residents decided to opt for an investigation with USPS that usually takes 60 days. [redacted], the previous Portfolio Manager, approved to wait 60 days for the June rent and we changed the drop box process with improved security to avoid anyone taking out checks. [redacted] forwarded a screenshot from [redacted], our Customer Relationship Management system, that shows late fees and wanted to know if the late fee will be charged. This is something the Portfolio Manager needs to approve. This situation started with Lisa Haslam she has left. [redacted] took over after Lisa, and now [redacted] is in charge. The 60 days has now passed on August 9, 2017. [redacted] and I have spoken in a good manner. Also, when [redacted] comes to the office to pay his rent portion I receive, copy, and sign for the indicated date received. There was never a request of a formal receipt. This is the same with [redacted] and [redacted].The July rent check was returned with an uncollected funds hold sent by e-mail from the Accountant. The bank didn't send a letter. In this case, the banks sends a chargeback that the check was presented without the available funds. I went to the office and request an explanation about it. The bank said that when a person deposits a personal check in their account it doesn't mean that the full amount is available and it usually takes 48 hours to process. We asked for this situation to be handled outside of the Revdex.com as settling this mix up will take far more time through this channel then via email, telephone, or in person. At this time, [redacted] has not authorized the return of the late fee. We have to wait for this approval. [redacted] SaraviaCommunity Director[redacted] Apts.

The company that we are leasing the apartment from has a front office manager that has made it very difficult to be satisfied living in the environment provided by this company. First when my husband and I moved in I was pregnant  due in November and we signed a lease stating that we only...

needed to pay for electricity and then once the manager left the complex someone else took over [redacted] and didn't follow through on things that I had emailed and saved, then two months later coachroaches and it was right when my due date and our apartment had to be sprayed as well as three others next door where they did not inform us that the neighbors to the left of us add. Then I have had multiple issues with the parking, we pay $75 a month for a space I sent emails and went down to the office asking for a new spot because the parking spot I was paying for was far away and hard to squeeze my car in a would have to pull both mirrors in two park and hard to get my newborn out she states she called tonlets my husband and I know that there was a new space available I never received a message nor a writtten statement left at my door even though they will leave notices when you don't pay your rent seen when left on other tenants because the lack of privacy the management provides the letter is faced so that others tenants can read what was written. Then two days ago a new spot was given and I was called by [redacted] after myself and I had an argument about another issue when she wouldn't reply and let me know how much we owed because of the sewage garage water being added onto the lease after we had already signed one I came home with my babeandbsoemine was parked in my spot and there's causing it for me to park in an unsafe area. I try to resolve my issues here but it's impossible it seems like to get any where with this lady. I have tried calling FPI management but I can't get ahold of anyone when my husband has gone down the office she hasn't been there. Is there any way you can help my husband and I work this work?i just would like to someone how talk with the higher management about the parking issue and about the poor management and how we've been deceived and taken advantage of. Thank you.

We apologize for the issues that you have experienced at Kirker Creek. We always push for our residents to make sure they do have renter's insurance as these things can happen anywhere and we are unfortunately not liable for the issues that have occurred per your lease. We do have courtesy patrol on...

the property and after learning of these events, have increased our patrols as well as had a standing guard to monitor the reported activity. We have also made sure the entrance gates are operational at all times and have replaced the spikes at the exit gates as well. Additional exterior lighting has also been added to the property. Please feel free to contact the leasing office should you have any further concerns. We appreciate your feedback and valued residency. [redacted]Community DirectorKirker Creek Apartments[redacted]
[redacted]

Hello, Please call me directly and I will assist you in getting this resolved. I am the Portfolio Manager that oversees this community. My cellphone number is [redacted]. Thank you. [redacted]Senior Portfolio Manager

I am rejecting this response because:This is NOT the first time that [redacted] was offer the Power of Attorney document.  I went to office on 06/23/16, Ms. [redacted] refused to look at or accept the POA, stating, and I quote, "we do NOT recognize Power of Attorney."  She refused to do a walk through with me of the apartment and didn't even want to accept the keys to the apartment, which I left in her office anyway.We would not be where we are today if she had acknowledged the POA when I tried to present it to her on 06/23/16.Once again, I have been receiving all of Mr. [redacted] mail that was mailed to his old address since I put in the change of address on 06/11/16, all but the checks that I was told were mailed on 7/13/16 and then resent on 08/19/16.  I don't think I should have to wait for mail to be return to their office before they reissue the refund due. I would like to finally settle all of Mr. [redacted] affairs and this is the last item I'm waiting for.This is what I'm requesting:1. I would like a copy of the check that was sent out and the itemized deductions attached to this complaint.  I would like to review the deductions, since I was refused a walk through after the apartment was cleaned. There should not be certain cleaning charges deducted, (e.g. cleaning the oven, as Mr. Mc[redacted] never used the oven in 7 years). A day or so before I went to the manager to request a walk through, I happened to run into the janitor who clean's the apartments and he was kind enough to look over the apartment with me.  He said, "you have to leave something for me to do."2. After reviewing refund and accepting the deductions made, I would like FPI Management to issue a refund check to my home address, for the agreed upon amount.  I understand the check will be made out to [redacted], and as I've stated before to FPI Management, I don't have a problem with that.Thank you,[redacted]

Hello, These have been my actions so far (12/7):I spoke to my Accounts Receivable Department regarding move out charges. We reviewed the disposition in detail to make sure charges were completed correctly. I then spoke to Community Director regarding the move out charges. The Community Director states that we did not receive payment of $459. It was also confirmed that the unit was NOT renovated after the resident moved out. This means that all charges were done correctly. The Community Director is now looking for actual invoices for unit 26-B. I personally left a message with past resident - [redacted]. Once I get a hold of past resident, I will discuss the following:Proof of payment for the $459The forwarding address they wrote on their statement is different than the one submitted by the Revdex.com. We have proof in writing that the address they gave us is different. We will update their forwarding address.Review all move out charges in detail. Goal is to help them understand move out charges and answer any questions.Make any adjustments, if necessary. I hope that after speaking with the past resident, we can reach an understanding of the move out charges. Accounts Receivable is ready to write a check if there are any changes. I'm sure a call will help clarify any misunderstandings.Thank you,[redacted] Portfolio Manager

I am rejecting this response because: The information that was provided by Woodstone Management left out pertinent information regarding the mold.  Firstly, I reported two isolated incidents on the same day involving water leakage.  One took place underneath the cabinet (the garbage disposal issue that was mentioned) while the other isolated issue was from water that was soaking wet and leaking from beneath the carpet in the dining room area.  This is why the carpet was pulled up because it was as if two different large spots in the dining room had been drenched with buckets of water...this was not due to the leakage from the garbage disposal underneath the sink, this water was there well before the leakage occurred.  Maintenance determined that they did NOT know what caused the leakage and brought in fans in an attempt to dry the carpet which they pulled up.  It took 4 days before the carpet was dried and shampooed and cleaned.  Maintenance attempted to have a Broadway Carpet representative clean the carpet on Monday (the 3rd day) and lay it back down before cleaning (even while knowing the carpet was not fully dry.  The Broadway Carpet representative had an exchange with Maintanence and refused to clean the carpet and lay it back down while it was still wet even though maintenance insisted.  In the end, maintence then brought in a fan, to dry the carpet faster.  The following day, while I was at work, the carpet was put back down, and shampooed.Meanwhile, I was getting sicker and sicker by the mold exposure beneath the carpet at this point, in the air.  Secondly, [redacted] is having short-term memory because she openly admitted to smelling the mold while she was in the apartment---she did so in a very rude tone and wording "By the way, that smell you are smelling, is mold".  As though I was unaware of what I was smelling in my own apartment and what was making me sick.  She was rude and nasty.  She followed up a few days later with, "Oh, you still have a mold problem?" as though it magically vanished into thin air.  Finally, she completely denies the existence of mold and has failed to take ownership over a problem that I know she knows and openly admiited exists.  It is unfortunate that she and FPI Management, who still have yet to respond, not even to this Revdex.com complaint in which they are named, have failed in satisfying me as a paying resident.  Moreover, they lack integrity, customer service and behaved maliciously and deceitfully when I have been respectful, polite and calm while sick because of their negligence and denial.  The mold still remains and I have been left with nothing but poor customer service, medical bills and no resolution from Woodstone Management rgarding getting the mold out so that I can be healthy and live in my apartment without health issues due to mold.    Finally, I am a school teacher and a grad student and have much better things to do with my time then deal with an issue like this that should have been resolved weeks ago.  This is unprofessional and uncalled for.  Fortunately, I am not someone who lashes out, but that should not be a cause for Woodstone Apartments, FPI Management  (who have failed to Manage and address the situation) & [redacted] to take advantage of the situation and leave me in this situation which is beyond my control.