FreedomPop Reviews (%countItem)
FreedomPop Rating
Address: 1100 Glendon Ave #700, Los Angeles, California, United States, 90024-3511
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Address: 1100 Glendon Ave #700, Los Angeles, California, United States, 90024-3511
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Web: |
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Add contact information for FreedomPop
I pre-paid for one year of phone service beginning August 1, 2019. As of October 31, 2019 my service was in activated. Repeated attempts to contact the company have not been fruitful. There's no way to contact them by phone. There's no way to contact them by email. The only way to contact him is through an online technical support service. I have submitted three request through the technical support service and have not received any response. I still don't have any phone service on a contract with 10 months remaining.
Product_Or_Service: Cellular phone service
Account_Number: XXX-XXX-XXXX
Other (requires explanation) Fix my phone service and credit me for the inconvenience. Also pledge to not suspend my account unnecessarily in future.
We're sorry to learn of the customer's unsatisfactory experience with us regarding the account associated with phone number ***. However, our records indicate there is data usage which indicates the account is being used successfully.
We will consider this case resolved as everything looks to be in good standing with the account. However, should this not be the case, we encourage the customer to reply here and we will gladly look into the matter.
We thank the customer for their patience and understanding throughout this process.
(The consumer indicated he/she DID NOT accept the response from the business.)
Yes, the account eventually started working again but there was no explanation, apology, refund, credit, contact, or attempt to provide any customer service throughout the ordeal. Freedom Pop is not a BETTER business. Lesson learned.
We're sorry to learn of the customer's unsatisfactory experience with us and and appreciate the opportunity to provide some clarity.
As previously mentioned, everything looks to be in good standing with the customer's account, our records indicate there has been data usage which indicates the account is and has been used successfully.
We're able to see the account was activated on 08-30-2019, and the account records indicate usage began on 08-31-2019.
However, due to the inconvenience the customer has expressed, we've granted 200 MB to the account in the faith of a better resolution.
We do offer 100% free support via social media channels like Twitter and Community. Our representatives are more than competent and ready to assist. The customer may reach us by visiting ***. We encourage the customer to contact us through any of our Social media should they ever be in need of assistance.
We apologize for the delayed response, thank and appreciate the customer's understanding throughout this process.
As the complaint has been addressed, we will consider this case resolved.
I bought a Freedom Pop SIM card from Target, I activated it on their automated phone line and validated it thru their website BUT I never received a phone number for the SIM card. Now they charged me $35.20 and I am not able to cancel the account thru their automated phone system because I don't have a phone number associated with account. my.freedompop website DOES NOT give me the drop down menu where CANCEL account is AND the "support" emails I sent give automated reply that the issue is SOLVED and that if I want to have someone on their team look further, I need to signup for their VIP Premium Service. I want the account closed and my $35.20 refunded. I don't want to be charged again next month.
Product_Or_Service: Free Cell Phone Service
Other (requires explanation) Cancel my account, stop any further monthly billing and refund my $35.20
We're sorry to hear of the customer's unsatisfactory experience with us. Our records indicate the customer subscribed to Premium 2GB LTE Unlimited and FreedomPop Phone Premier that are charged accordingly if not downgraded prior to renewal. Therefore, the customer incurred a renewal charge in the amount of $35.20 on 10-25-2019.
However, as the customer has requested the account be canceled, we have assisted with their request. A refund of $35.20 has also been processed. We ask the customer to allow 3-5 business days for the reversal to process.
As the account has been canceled and a refund processed, there is no further action needed on this case. However, should the customer feel otherwise, we ask they reply here so that we may address their concerns accordingly.
I purchased FreedomPop from Unreal Mobile on 5/26/19, in the amount of $108.99, for my smartphone. Alas, I have never received the FreedomPop app!
I purchased FreedomPop for my Motorola XT1526 smartphone from Unreal Mobile on 5/26/19, in the amount of $108.99, using my Discover card. Alas, I have never received the FreedomPop app! Unreal Mobile told my Discover card company that they had installed it for me, Which is a lie. And Discover card has never reimbursed me for the $108.99
My Motorola IMEI is
Refund. I am 87 years old and have broken my hip (I use a walker) and I really need FreedomPop. I believe this treatment of me by Discover card and Unreal Mobile is an example of ELDER abuse intimidation.
We're sorry to learn of the customer's unsatisfactory experience with us and appreciate the opportunity to provide some clarity.
Our records indicate the customer's account associated with *** was canceled due to a dispute with their financial institution on 06-27-2019. This is in violation of our agreement. The customer may reference our TOS for further information regarding a dispute. ***
Due to the dispute, the customer must reach a resolution with their financial provider. We apologize for the inconvenience as no further action can be taken on the account.
(The consumer indicated he/she DID NOT accept the response from the business.)
I paid $108. through Discover card to Freedom Pop for their service and (to this date) I have never received it on my smart phone. In fact, Freedom Pop emailed me that they do NOT support my Motorola phone No: ***
If Freedom Pop is unable to support my Smart phone, then where is the $108. that paid for their App? Also, I am totally unaware of any dispute with my financial institutions. (My credit report is more than 700.)
We appreciate the opportunity to provide some clarity regarding this issue.
We're able to see the customer activated their device with FreedomPop back in 06-15-2016, however, this service was deactivated and transferred by the customer to Unreal Mobile on 05-22-2019.
Our records indicate the customer activated their device with Unreal Mobile in 05-22-2019. However, on XX-XX-XXXX the customer's account associated with *** was canceled due to a dispute with their financial institution.
As we mentioned in our previous message, this is in violation of our agreement. The customer may reference our TOS for further information regarding a dispute here: ***
Due to the dispute, the customer must contact their financial institution, so they're able to provide them with more details regarding the status of the open claim.
We apologize for the inconvenience as no further action can be taken on the account.
WHY have you marked my Complaint Closed? I have never received the App from Freedom Pop nor has my $108.99 thru *** been returned to me. I am 87 years of age, use a walker, and need to be able to use The Freedom Pop App. I believe this is Elder Ab use. Please continue to solve this problem.
We appreciate the opportunity to provide some clarity on the matter.
As previously mentioned, our records indicate the customer activated their device originally with FreedomPop back in 06-15-2016. This service was deactivated and transferred by the customer to Unreal Mobile on 05-22-2019. However, on 06-27-2019 the customer's account associated with [email protected] was canceled due to a dispute filed with their financial institution regarding charges on their FreedomPop account.
Filing a dispute which is deemed valid on our end, is a violation of our Terms of Service and it generates immediate account suspension.
As we've mentioned, this violates our agreement. The customer may reference our TOS for further information here: ***
Regarding the $108.99 incurred, due to the dispute, the customer must contact their financial institution for further resolution with their dispute.
We apologize for the inconvenience as no further action will be taken on the account.
I recieved 2 charges to my bank account from FPop Mobile. One for $39.98 and another for $106.36 on Oct. 20th, 2019. I was very confused by these charges for two reasons, 1: I had literally just set the PIN number for my debit card and had never used it before, and 2: I had never heard of FPop Mobile, let alone paid them $146. The phone number *** was listed on my account transaction list so I called it, but unfortunately the number did not give an option to speak with someone, and I tried EVERY option. It just kept referring me to *** so I went online and tried the site. Again it was a dead end. Apparently this company's idea of customer support is a forum where you can read questions or comments posted by other customers, and of course post your own. Unfortunately the only way to post a question, or even see the posts made by other ccustomers, is by first logging into your account. Since I never set up an account I have no way to log in. I have tried every option on their phone number, I have clicked on every link on the website and I have scoured the internet, there is literally NO WAY to contact this company, at least not unless you have an account with them. The bank I am using right now is MoneyLion, and I submitted a dispute on the transactions over a week ago, but have not heard anything back yet. So as it is right now, I am out $146 to a company I have never heard of that I cannot even call or email. I have never in my life seen a company that has made it so impossible to contact them, and as a business owner myself, I just don't understand what they were thinking when they decided to make their customer support entirely based on the customers fixing things themselves. I mean is this company owned and ran by robots or are they just very lazy and don't have the patience or customer service skills to have any sort of direct customer support?
Other (requires explanation) I expect an explanation as to why my account was charged almost $150, without my permission, by a company I've never heard of. I shouldn't need to request it, but I also expect every penny put back into my bank account. It would be nice to see this company offer some sort of live support to it's cutrent and future customers, but I am not a current customer, nor do I plan on becoming one as I have been using ATT for a long time, and once this has been resolved I will make a personal note not to ever use their services.
As our service requires a customer to manually select a product and input their information, the charges and account creation is considered valid on our end. FreedomPop is not the entity responsible for investigating claims of identity/credit card theft. If a customer believes their personal information has been compromised by a 3rd party, the most we can do is cancel the account associated with their email and billing information.
If the customer believes this account is the result of their personal information being compromised, we recommend the customer contacts the proper authorities to report stolen information to open a formal case to investigate.
$20 and $3.99 charge for no reason and without even asked for payment authorization. Fruadulent behaviour by freedomPop
I received my sim card today, I Logged in to my account and downgraded from trial plan to Free plan but it look like their are multiple debits on my account for $20 and $3.99 without my authorization and without any conformations. When I tried to downgrade I see they charged me this amount.
I want full refund of my amount and not to continue with fraudulent company.
Refund of $20 and $3.99
We're sorry to learn of the customer's unsatisfactory experience with us. Our records indicate the customer incurred a charge of $20 on 10/24/19 upon downgrading their account. This charged was applied in account credit as the account did not meet our requirements.
We do require our free plans to have a minimum of $2 in account credit to help avoid unexpected charges as a result of data usage beyond their plan's allotment during our data reporting delay - the default amount of credit to add is set to $20. If a customer does not use any data beyond their overage, the $20 credit will remain on the account. The credit will only be deducted when the customer uses data beyond their data allotment.
Therefore, the charge is considered valid on our end. However, our records indicate the charge was reversed when the customer disputed the charge with their financial institution. Upon filing a dispute, the customer's account was also canceled due to the violation of our agreement. The customer may refer to the link we've shared for more information regarding disputed charges.
***
As the charge was reversed and the account canceled, we will consider this case resolved. However, should the customer feel otherwise, they may reply here and we will address accordingly.
This company charging my account without my authorization.. I consider this to be fraudulent. I've made several attempts to contact them.
This company continues to charge my debt card fraudulently after I have requested cancelation this account. I consider this to be fraudulent. They continue to charge my card $27.00..
Stop charging my Debt card
We're sorry to hear of the customer's unsatisfactory experience with us. Our records indicate the customer ordered an LTE SIM Kit (Order #XXXXXXXX) on 3/8/17, which includes a free trial of our Premium 2GB LTE Unlimited. These trials become paid subscriptions that are charged accordingly if not downgraded prior to renewal. This is disclosed prior to checkout and reiterated in a follow-up email which includes their order confirmation, subscription details and instructions on how to manage their subscriptions through our self-help tools.
Our records from 3/6/19 indicate the customer reached our email support regarding the charges and was provided with an explanation as to why the charges were incurred along with being provided steps on how to successfully cancel their account. Due to neither downgrading nor canceling the account, the customer incurred a renewal charge accordingly.
However, as the customer has expressed interest in canceling the account, we ask for their consent to proceed with the cancellation of ***. The customer can also cancel their account at anytime by logging in and selecting "Settings" >
"Account Status" > "Cancel".
We look forward to the customer's response so that we may provide a response in a timely manner.
I ordered a SIM card from this company hoping it would help fit a need I had. After authorizing the 16.99 purchase they immediately charged an additional 39.99 with no communication to me what it was for. I immediately emailed them to cancel all orders. I called into their support phone number but it just runs you in circles. I finally got a call back to me, but no sooner had they identified who they were when they then hung up.
Avoid at all costs.
Hello Don, we do our best to disclose any and all charges associated with sign-up orders. This sounds like a case where a second order was purchased through a promotional link which prompted the $39.99 fee. We've shared a link that will provide further information on how multiple accounts are created. Feel free to have a look at your convenience.
https://support.freedompop.com/hc/en-us/articles/XXXXXXXXXXXX-Multiple-accounts-under-the-same-email
I have tried to cancel the order via the website and via the phone. Both location fail to provide any way to cancel the order.
So long as an order has not shipped, you can cancel the account/order by logging into your account and canceling, Don. This can be achieved by logging into my.freedompop.com and selecting "Settings" > "Account Status" > "Cancel".
However, if the order has already shipped, it will then have to be refused upon arrival at which point it will be subject to refund after our logistics department has received it.
Feel free to refer to the link we've provided which will direct you to our knowledge-base.
https://support.freedompop.com/hc/en-us/articles/XXXXXXXXXXXX-How-to-cancel-a-recently-placed-order
I followed all of the online *** to try and cancel the order before it shipped, but I never had the option in my account to do so. The account options were different today, but I'm guessing that means you've shipped it. Before that there was no option to cancel the order.
I was charged today 10/19/2019 $106.36 on my Paypal account after they claimed their service is free
I was charged today 10/19/2019 $106.36 on my Paypal account and I cancelled their service the same day and all I paid for is a sim card of 0.01 because they said free plans and I never used it or use their service and I opened a dispute and unauthorized the transaction in Paypal and I unathorize to use them anymore on Paypal and I am following with my Chase bank as well.
How can they do that to their customers and charge them without their authorization and no customer service or someone to talk with over the phone or via emails.
I want a refuned and they should be more clear and honest about their service.
Please refund my Paypal account and I already cancelled your service.
Full refund to my Paypal account, balance of $106.36
We're sorry to hear of the customer's unsatisfactory experience with us. Our records indicate the customer ordered an LTE SIM Kit (Order #***) on 10/2/19, which included a free trial of our Semi-annual subscription for Premium LTE 2GB Unlimited and FreedomPop Phone Premier. These trials become paid subscriptions that are charged twice a year if not downgraded prior to renewal. This is disclosed prior to checkout and reiterated in a follow-up email which includes their order confirmation, subscription details and instructions on how to manage their subscriptions through our self-help tools.
Due to the account being neither downgraded, deactivated or canceled prior to the trial's conclusion date of 10/19/19, a renewal charge was incurred. However, as the account was canceled after the charge, a refund was processed via PayPal on 10/21/19. Therefore, there is no further refunds to honor.
We will consider this case resolved as the account remains canceled and the refund honored. We thank the customer for their patience.
Inactive account was charge for a service fee and no refund is issued
My account is deactivated for several months because they updated their network and I didn't purchase the new sim card. Recently I was charged for a service fee of $6.99. I immediately contacted Freedompop when I noticed my card was charged. But they said all payments are final and are not willing to issue a refund. My account has been inactivated for several months, which means I did not use any service at all (no call, no text, no data). It is ridiculous that an inactive account could be charged for any service fee. I think it is an abuse.
I need a refund for the service that I didn't use at all!!!
We're sorry to learn of the customer's unsatisfactory experience with us. Our records indicate the customer has incurred renewal charges for Safety Mode service which was added on 10/17/19.
With this service, customers get a one-time additional 500MBs of data added immediately to their account, plus an additional 10% of data each month. The customer can also enable or disable Top Ups at any time once this service is enabled.
Per our records, the customer canceled their account on 10/22//19 which was after the account incurred the charge for Safety Mode. However, as a courtesy, we've honored a refund in the amount of $7.37 which was incurred for Safety Mode service. We ask the customer to allow 4-7 business days for the refund to process.
Due to the account being canceled and the refund honored, we will consider this case resolved. However, should the customer feel otherwise, we encourage them to reply here and we will gladly provide a response.
They charged me then cancelled my account, refusing refund.
I was charged a higher amount than my plan was supposed to be. I tried to contact them and was having trouble reaching them. They stopped accepting *** messages, and the contact page was down. I decided to reach out through ***, and say they over charged me. I did not that I had not contacted them successfully yet on there. Nothing has come of the *** complaint yet.
I finally was able to reach FreedomPop about the matter through a form on their website. They told me their TOS allows them to charge whatever fees they want when they want. They informed me about the new fee they're charging and not notifying people about and decided to cancel my entire account (3 total unrelated lines) without any form of refund. I had credit on two other lines of service, and had JUST renewed this plan.
They charged me $62.85 on 10/05/2019 through *** transaction ***
I also had $13 in credit on one line and $5 on another.
I would like all the money I had refunded, included this year plan that was JUST charged to me.
We're sorry to learn of the customer's unsatisfactory experience with us. Our records indicate the customer incurred a renewal charge of $62.85 on 10/5/19 for the Annual 1000 Promo along with a FreedomPop Administrative Fee. Due to the service of the subscription being active at the time of its renewal, the charge was considered valid.
Due to the customer's dispute with their financial institution, the account was therefore canceled as this is a violation of our agreement. The following is taking directly from our TOS for which we've provided a link so the customer may reference at their convenience.
***
"If we have charged your registered payment method for a charge that we deem is authorized and valid under these Terms, and your credit card company or other payment provider subsequently withholds or revokes such payment to us because the charge has been disputed by you (a "Chargeback"), we reserve the right to suspend your access to the affected Services until the Chargeback is reversed or in the case of a billing dispute, the billing dispute is resolved as set forth in these Terms. Additionally, there is a $50 fee for any illegitimate chargebacks placed against FreedomPop"
Unfortunately, there is no further action we can take as the customer will have to resolve the dispute with their financial institution. We apologize for the inconvenience.
Charged me for a year for a service I never activated. I emailed to cancel with no luck or response. They have been charging me for 10 months. There is no option to speak with a live person.
Thank you for your candid review, Sheena. It sounds like you were charged for the renewal of your plan after the initial trial. This information may be found in our Terms of Service upon sign up. We've provided a link to our TOS for your reference. https://www.freedompop.com/service_plan_terms.htm. Regarding the cancellation of the account, this can be performed at any time by logging in and selecting "Settings" > "Account Status" > "Cancel".
Being charged $26.99 total on the very first day of free trail period. I cancelled the service. Seeking refund.
I ordered a SIM card for free plan on 10/04/2019 for a free trail. I was charged $0.01 which I authorized while ordering the SIM kit. SIM kit arrived today on 10/07/2019. I added my SIM to phone and took a look at my freedompop account. I saw my trial plan was for 2GB but I ordered SIM kit for free plan only so first I disabled all the auto top off and downgraded to free plan. Now I see 2 transactions of $6.99 and $20.00 are being charged on my discover credit card account. When I saw those unauthorized transaction, I cancelled the service right away.
How can a company make unauthorized transaction and specially on the trial period itself. I want freedom pop to cancel those transactions asap or refund my $26.99.
Refund of $26.99.
We're sorry to hear of the customer's unsatisfactory experience with us. Our records indicate the customer ordered an LTE SIM Kit (Order #***) on 10/2/19, which includes a free trial of our Premium 2GB LTE Unlimited and FreedomPop Phone Premier. The customer then successfully added FreedomPop Safety Mode ($6.99) on 10/7/19 followed by downgrading the Premium 2GB LTE Unlimited to Basic 200. Upon downgrading the account, the customer incurred a $20 charge which was applied as account credit due to not meeting our minimum requirements.
We do require our free plans to have a minimum of $2 in account credit to help avoid unexpected charges as a result of data usage beyond their plan's allotment during our data reporting delay - the default amount of credit to add is set to $20. If a customer does not use any data beyond their overage, the $20 credit will remain on the account. The credit will only be deducted when the customer uses data beyond their data allotment.
Our records indicate the customer received assistance via our Social Media support channel where he was issued a refund for both charges as the account was canceled on 10/7/19.
There is no further action required on this case as the customer's requests have been honored. However, should the customer feel differently, they may reply here and we will provide a response in a timely manner.
(The consumer indicated he/she ACCEPTED the response from the business.)
Thanks Freedom Pop.
I participated in a sim card trial. I canceled it on the last day and now I'm being told I didn't cancel correctly and they're refusing to refund me.
I participated in a trial of the freedompop sim card and canceled on the last day of the trial. There was no easy way to cancel so I searched online and found instructions on their website. I followed their instructions and am no being told that I only canceled the services on the account and NOT the plan itself. They have subsequently charged me for 6 months of services. I have a screen shot that confirms my account has been successfully downgraded which is what the instructions told me I would see. However, the instructions on the freedompop website do not match their current site so I had to hunt and search for the correct menu inorder to "downgrade" my plan. It did not indicate anywhere on the site that I would have to do it in multiple places therefore, once I got a "successfully downgraded" message and it stated "No Services Found" I took that to mean I had successfully canceled the account. Additionally, my PayPal account was already over it's limit and such a large charge should NOT have been allowed to go through in the first place. Please assist in getting this money refunded. I have provided a copy of the successfully downgraded message and explained the above to freedompop and they just keep telling me I have to now cancel my plan before it bills again.
I expect a full refund of the erroneous charge on 10/5.
We're sorry to hear of the customer's unsatisfactory experience with us. Our records indicate the customer ordered an LTE SIM Kit on 9/18/19, which included a free trial of our Semi-Annual subscription for Premium LTE 2GB Unlimited and FreedomPop Phone Premier. These trials become paid subscriptions that are charged twice a year if not downgraded prior to renewal. This is disclosed prior to checkout and reiterated in a follow-up email which includes their order confirmation, subscription details and instructions on how to manage their subscriptions through our self-help tools.
Upon further investigation, we can confirm the customer's disputed the most recent charge ($79.42) with their financial institution. Unfortunately, as this is a violation of our agreement, there is no further action FreedomPop can take on this case as the customer will have to resolve the dispute via financial institution. FreedomPop's policy states the following which can be found in our TOS:
"If we have charged your registered payment method for a charge that we deem is authorized and valid under these Terms, and your credit card company or other payment provider subsequently withholds or revokes such payment to us because the charge has been disputed by you (a "Chargeback"), we reserve the right to suspend your access to the affected Services until the Chargeback is reversed or in the case of a billing dispute, the billing dispute is resolved as set forth in these Terms. Additionally, there is a $50 fee for any illegitimate chargebacks placed against FreedomPop."
***
We apologize for the inconvenience.
Hotspot not working service disconnected but deposit of $15 not refunded nor service restored. Complaint made request # *** was made on 28th Sept
Hotspot not working service disconnected but deposit of $15 not refunded nor service restored. Complaint made request # *** was made on 28th Sept 2019. Also before on there websites but since no response was received so PayPal advice to call or email. I tried to call several times but it's automated no live person answers.
I would appreciate if my deposit is refunded. If transaction date is needed let me know.
We're sorry to learn of the customer's unsatisfactory experience and appreciate the opportunity to provide an investigation. However, we request that the customer provide their account email along with the first four and last four digits of the cc which was used for the deposit they are referring to.
We look forward to the customer's response.
Credit balance refund refused after account cancelled by Freedompop.
I cancelled my account because they changed my contract, and then they refused to do a refund because it's in their contract. Freedompop transferredmy account to another company. I did not wish to do this, and cancelled my account. I asked for a refund of the $10 credit I deposited which was refused. Class action suit time is not resolved.
$10.00 refund
We're sorry to learn of the customer's unsatisfactory experience with us and and appreciate the opportunity to provide some clarity.
Regarding the $10.00 credit balance refund associated with email address *** and MEID ***, we'd like to clarify to the consumer, since we no longer support CDMA devices due to the previous owners of FreedomPop and Unreal Mobile's agreement to transfer their users to Ting, we no longer have access to these accounts and the funds associated with them. For this reason, we would be unable to process a refund.
We apologize for the inconvenience and appreciate the customer's understanding throughout this process.
I signed up for $3.98 free account with Freedom Pop. Within 10 days, they billed me over $107 in uncharges.
On Sept 22, I signed up for a $3.98 free account with Freedom Pop. I asked for no topups. 10 days later, I am looking at my credit card statement and see 3 extra charges for $39.99, $18.79, $20.69 and pending charges for $23.09 and $20.00!!!! There are no phone numbers on their website and when I called the number on my credit card statement, I could not get to an option that included talking to a customer service rep.
I went online to discover there were 2 phone numbers linked to my account, which I did not set up. I down graded the service to free again and couldn't get an option to NOT charge my credit card for more data.
This is the most blatant case of customer deception I have ever seen and this company should be fined out of existence!!!
I would like a full refund of my money, excluding the $3.98 for one month's service. I have issued a dispute with my credit card company for all payments other than the $3.98.
We're sorry to learn of the customer's unsatisfactory experience with us and would certainly like to provide some clarity on the matter. However, in order to provide a proper investigation, we ask the customer to please provide the email associated with the accounts.
We look forward to the customer's update so that we can provide an update.
Charged after service was ended with no indication on billing account. I was refused a refund after charge incurred.
I had ported my phone number out to a new cell phone service and checked my account page to ensure that I was not still enrolled in FreedomPop. On the account page there were no listed bills and said there was no current subscription that I was enrolled in. After verifying this I was billed several months later for a monthly service fee and the company claimed that my account was still active and I was enrolled for this service despite the fact that my billing and subscription information did not reflect this. They refused a refund in spite of the fact that I have not used the service and I showed photographs that my billing information did not reflect my enrollment and refused to give me an explanation as to how I was enrolled, only claiming that all charges are non-refundable.
I was seeking a refund for an erroneous charge but no refund was offered by the company.
We're sorry to hear of the customer's unsatisfactory experience with us. Our records indicate the customer ordered an *** Kit ***XXXXXXXX) on 9/4/18, which included a free trial of our annual subscription for Premium *** Unlimited and FreedomPop Phone Premier. These trials become paid subscriptions that are charged annually if not downgraded prior to renewal. This is disclosed prior to checkout and reiterated in a follow-up email which includes their order confirmation, subscription details and instructions on how to manage their subscriptions through our self-help tools.
Due to the customer neither downgrading nor canceling their account prior to the renewal, the account incurred a renewal charge on 9/20/19 which is considered valid on our end. The customer did cancel their account on 9/30/19 and was issued a courtesy refund on 10/9/19 in the amount of $202.54. We ask the customer to allow 4-7 business days for the refund to process.
We can confirm no further charges have incurred since the account's cancellation date on 9/30/19.
We will consider this case resolved. However, should the customer feel otherwise, we encourage them to reply here and we will gladly provide a response.
Can't get internet service, twice my account has been charged, August and October still no service. I have emailed and still get the run around
My purchase date for my plan for my hotspot device was 08/29/2019, I emailed to no avail, then they had the nerve to charge me again and I still can't connect to the internet the money is automatically taken out of my account, in the email I ask not to be charged since I could not access the internet. I can't talk to anyone live and I sick of this automated
refund
We're sorry to learn of the customer's unsatisfactory experience and appreciate the opportunity to provide a proper investigation. However, the account associated with *** was canceled on 5/21/18 and no further charges have incurred since then.
Unfortunately, there is no further action which can be taken due to the account being canceled and a courtesy refund of $15 being honored on 5/21/18.
(The consumer indicated he/she DID NOT accept the response from the business.)
I have charges on my bank statement for freedom pop, and when I go into my account it comes up with the name Red something asking if I have a red ticket phone and how to activate a phone number
Our records indicate the account associated with *** has not incurred a charge since it's cancellation date of 5/21/18. Should the customer have an alternate account, we request they provide it so we can investigate properly.
The customer may also provide a screenshot of the charges they see within their account along with the first four and last four digits of the credit card which was charged. We also ask them to provide the amount which they were charged and the date this occurred.
They keep billing me for service they aren't even providing. I can't get anyone on the phone. They left me stranded in Sacramento with no phone.
They keep billing me for service they aren't even providing. I can't get anyone on the phone. They left me stranded in Sacramento with no phone.
I want them to stop charging me account, and return my money to me. It is impossible to get ahold of someone at this company. I can't type my phone number into their machine because I don't have one!
I want my money back.
We're sorry to learn of the customer's unsatisfactory experience with us. Though, the customer requests assistance and a full refund, our records indicate the customer reached out via email and was provided with information regarding their account being canceled along with a courtesy refund in the amount of $12.98 being honored.
There is no further action needed on this complaint as we will consider this resolved.
I just want to send the items back to the company and get my refund. The Sim doesn't work in my area and when I tried to cancel the site tried to charge me another 7 buck just to turn the autopay off. I finally cancelled the plan after one day of trying to get it to work I just want to give them their sim cards back and get my money back and for them not to have a call service for this is ridiculous. Even the certain pages on their site not coming up is insane almost like I've been scammed.