FreedomPop Reviews (%countItem)
FreedomPop Rating
Address: 1100 Glendon Ave #700, Los Angeles, California, United States, 90024-3511
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Address: 1100 Glendon Ave #700, Los Angeles, California, United States, 90024-3511
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I tried the service out several years ago and cancelled. They continue charging me at least a penny a month
I'm tired of them charging me for a service that didn't work and not answering my calls
It's not a lot of money, probably only about 5.00, but I'm tired of them charging my card and being a nuisance
We're sorry to learn of the customer's unsatisfactory experience with us and appreciate the opportunity to provide some clarity regarding this issue.
The maintenance verification charge of $0.01 is applied to ensure that our customers have the capability to utilize our services by verifying the payment method on file. As a consumer we want to ensure that service is always available, therefore, we perform a maintenance verification during the course of the service when usage is not detected.
The customer may reference our TOS for further information by going to the section "Active and Suspended Broadband and Phone Service": ***
Our records indicate the customer has a Global account under email address *** which hasn't been canceled.
The customer can cancel their account at any time by logging into my.freedeompop.com and selecting "Settings" > "Account Status" > "Cancel".
Also, the customer may contact us at any time by visiting twitter.com/freedompophelp or ***
We thank and appreciate the customer's understanding throughout this process.
(The consumer indicated he/she DID NOT accept the response from the business.)
Just because they say I didn't cancel, doesn't mean I didn't cancel! By the way, I don't even know the phone number they assigned me years ago, and couldn't get anyone on the phone to complain to, so how can I cancel again? I want it cancelled
We're sorry to hear of the customer's unsatisfactory experience with us.
As the customer has expressed their desire to cancel the account under email address ***, we've gone ahead and canceled the account from our end to prevent further unwanted charges.
As a courtesy, we have processed a refund in the amount of $0.06. We ask the consumer to allow 3 - 5 business days for the refund to reflect within their bank records.
We thank and appreciate the customer's understanding throughout this process.
Trying to cancel service.
I opened an account with Freedom Pop . They were offering a premium service for a few months and then would return to your ordered service. When I ordered I put down that I didn't want the premium service I just wanted my basic service. I just now found out that I am paying every month for the premium service so I decided to cancel. Well I can't remember my password so I can't cancel my service. There is no email address given no phone number no address nothing to help me contact them. They have a chat to answer you but you are not supposed to use it. It is only for them to contact you. All I want to do is cancel my account. I have only sent 2 messages in all the time I have had the account.
I just want to close all accounts, the one I ordered and the one they gave me. I would also like to be refunded the part of payment for the partial month.
Document Attached***
The company has contacted me and the matter has been taken care of.
Freedom Pop keeps removing money from my account recently *** on Jan 21 at 3am. Before that dozens of charges form *** for last year no reason
Freedom Pop charged me *** last night on my PayPal at 3am.
Refund charges to my pay pal or I will be filling a police report next
Company has refunded the $49.99 charge
I am being billed for a service that I do not have. I'm being billed *** a month even though I do not use the service. I tried calling, but the ser
I am being billed for a service that I do not have. I'm being billed *** a month even though I do not use the service. I tried calling, but the customer no service has no option to address it. I want this to stop. Stop billing me, stop charging me, give me a refund
Refund for the last 3 months
We're sorry to learn of the customer's unsatisfactory experience with us and appreciate the opportunity to provide some clarity regarding this issue.
All customers receive an order confirmation email and are notified they are ordering a device. All information is disclosed before check out and reiterated on the follow-up email which includes order confirmation, subscription details, and instructions on how to manage subscriptions through our self-help tools.
We do offer 100% free support via social media channels like Twitter and Community. Our representatives are more than competent and ready to assist. The customer may reach us by visiting ***. We encourage the customer to contact us through any of our Social media should they ever be in need of assistance.
The customer can cancel their account at any time by logging into *** and selecting "Settings" > "Account Status" > "Cancel".
We request the customer's cooperation with providing the account email(s) and phone number(s) associated with their current concern.
If the consumer does not have this information, we ask that the consumer provide us with the following information to help us locate the charge(s):
-First and last four digits of the card that was charged
-Amount
-Date
-First and last name on the card
The requested information is required to provide a proper investigation and assurance of a timely response.
We thank and appreciate the customer's support and understanding throughout this process.
Fraudulent! Terrible experience with headache after headache. One exapmle
Most likely if I didn't "reactivate" my topup balance you would have charged me another topup credit to "make sure" I don't get any data that I didn't pay for, but I can't even get the data I did pay for. Shameless.
$15.15 top up balance on 11/24/2018 which you "expire on 12/25/2018 and then charge $20 on 1/12/19 because accordig to freedompop "I need to maintain a topup balance for data NOT USED AND It expires 30 days after purchase so if there is no balance we'll have to charge you a topup fee. you expired a balance you claim I need to keep to prevent charges? and I'm paying "safety mode" fees. This practice can't end well for freedompop.I paid FULL RETAIL for those topup refills I didn't want to begin with despite paying protection fee (a.k.a. safety mode) for the SERVICE to toggle-off forced charges when YOUR APP uses my data when it isn't disapprearing it.
Date Transaction Number Description Paid
1/15/XX X:XX AM XXXXXXXX Reactivated US$35.15
2/12/XX X:XX AM XXXXXXXX Expired -US$20.00
1/11/XX XX:XX PM XXXXXXXX Credit US$20.00
12/25/XX X:XX AM XXXXXXXX Expired -US$15.15
11/24/XX XX:XX PM XXXXXXXX Credit Charge
Top-Up Credit Balance
US$35.15
Subscription Credit
US$0.00
FreedomPop has been charging me $4.99 every month for over 3 years($180) although I cancelled. Zero customer service. Cannot login. Bank cannot block.
I set up a number with FreedomPop around November of 2016 as I was traveling through Canada. I cancelled my account a month or two later, since then, I have not even had the freedompop app or used the number. To this day I have been charged $4.99 each month for over 3 years for the number (XXX-XXX-XXXX). This totals at least $150, but closer to $180.
I cannot login. I do not have access to the number anymore. My bank cannot stop freedom pop from charging me.
I have tried calling their customer service number where they try and sell me a "premium support for only $29.99 for one full year".... I have tried and tried. I'm so exhausted. I've been trying to stop this for over 3 years.
Below I have included a screenshot of the past 18months of charges.
I've also included a screen recording explaning the position, and EXACTLY what the issue is.
***
I do hope you can help. Thank you for your time.
I want a full refund for every charge thats been made to my account, and a deletion of my account details, including my bank and personal details.
We're sorry to learn of the customer's unsatisfactory experience with us and appreciate the opportunity to provide some clarity.
Customers can see and manage their plans and services at any time by logging into *** the account also displays future charges to be applied.
We're able to see on 03-21-2017 the account was upgraded to International calling plan - Global Plus 300, which resulted in continued renewals of the plan.
Our records indicate the account associated with email address *** was never canceled by the account owner.
The account was automatically canceled on 07-19-2019 since it was affected by Ting migration, which generated the cancelation, we're able to see no additional charges have been made to the account since the previously mentioned date.
Although the account shows no records of an attempt to contact a representative, we do offer 100% free support via social media at ***
As our ToS reference, the details regarding the conclusion of a trial are disclosed before checkout and reiterated in a follow-up email which includes order confirmation, subscription details, and instructions on how to manage subscriptions through our self-help tools, the renewal charges are considered valid and non-refundable. In this case, it won't be possible for us to process a refund.
We've provided a link to our TOS where we encourage the customer to have a look at their convenience:
I am being charged for services I never got.
I signed up June 10th and had a 14 day trial since I hadn't received the equipment or the SIM card I canceled at which point I began to be charged on my PayPal account which I promptly cancelled handwritten email and never heard back I went to the website and I could never get to talk to anyone that's virtually impossible to talk to anyone in customer service at FreedomPop because you get laid in a circle I wish to have 6 months of refunds totaling $40 for each month
I'm seeking *** which months to six months of charges that they accept me for service that I have never ever used.
We apologize for the delay in our response, our records indicate the customer was assisted via our Online Services support team by one of our representatives and provided with a resolution. Therefore, we *** consider this case resolved.
However, should this not be the case, we ask the customer to reply here and we *** gladly provide a response in a more timely manner.
We appreciate the customer's understanding throughout this process.
not able to cancel the trial, showing their will be recurring payment on 1/11/2020
I signed up for trial for 0.01 per sim card, total 0.02 for two sim cards. I changed my mind and trying to cancel the trial. It is not letting me cancel online or on phone, there is no customer support at all. wasted hours to cancel this. I afraid they will charge my account on 1/11/2020 after free trial is over, please cancel my account right away. no longer want to deal with freedompop
cancel my trial account right away and do not charge my account. numbers to cancel XXX XXX XXXX and XXX XXX XXXX
We're sorry to learn of the customer's unsatisfactory experience with us and appreciate the opportunity to provide some clarity.
Our records indicate the customer's accounts were canceled due to a dispute with PayPal on 12-30-2019. This is in violation of our agreement. The customer may reference our TOS for further information regarding a dispute. ***
Due to the dispute, the customer must reach a resolution with PayPal Resolution Center.
We apologize for the inconvenience as no further action can be taken on the accounts.
Refund of top off credit from Freedompop to 3 accounts totaling ***
Refund of top off credit from Freedompop to 3 accounts totaling *** there is no way to use this credit up! This is false advertising that credit can be used up in phone service! Freedompop just keeps charging my credit card any extras!
$45 refund
We're sorry to learn of the customer's unsatisfactory experience with us and and appreciate the opportunity to provide some clarity regarding Top-Up credit.
We disclose any applicable charges in our welcome email, including our Auto Top-Up fees which are incurred when exceeding your data threshold. Customers have the option to disable this feature at any time. The following line is pulled directly from said email: "FreedomPop ensures you'll never be left without Internet access should you exceed your monthly plan capacity. For any extra data that you use, you will be charged on a Pay As You Go basis. To cover any Pay As You Go charges, our Automatic Top-Up feature will fund your credit account $20.00 the first time you get within 100MB of your monthly plan capacity limit. You can turn off this feature at any time."
FreedomPop credit balance becomes inactive if not used within 30 days, however, credit may be easily reactivated at no extra cost from the FreedomPop account following these steps:
1) Log into your account at ***.
2) Click on Billing, from the blue navigation buttons at the top of the page.
3) Click on the Credit Balance tab.
4) Scroll down to the bottom of the page, until you see a sentence that says "Your credit balance has expired. Activate Credit."
5) Click "Activate Credit" to reactivate the expired credit on your account.
For additional information on how account credit works, can also check out this support article: ***
We request the customer's cooperation with providing the account email(s) and phone number(s) associated with their current concern. The requested information is required to provide a proper investigation and assurance of a timely response.
(The consumer indicated he/she DID NOT accept the response from the business.)
You neglected to say it would cost me another $6.99 to turn off the top off feature. And I would still be out the $45 for the three accounts! I Would like my $45 refunded so I may close these accounts; however, I'm not going to cancel them without the return of my $45. I have no way to use this $45 without additional charges occurring! That doesn't seem right.
We appreciate the opportunity to provide some clarity.
Upon disabling the Auto Top-Up feature, a pop-up message will appear in order to inform our customers. This pop up will explain the Safety Mode service will be automatically added and also states upon clicking the "Activate" button, they'll be activating the service and that it will be billed.
We encourage the user to check out this support articles for additional information:
***
As we mentioned previously, the credit on the accounts can be used towards data that exceeds the plan limit. However, it cannot be used towards a monthly plan or service bill.
If the FreedomPop credit becomes inactive the customer can easily re-activate this credit at no cost. Credit under the customer's account will remain there in order to ensure no service interruption and be used towards data overage.
The customer can cancel their account at any time by logging into *** and selecting "Settings" > "Account Status" > "Cancel".
Our ToS reference that all payments made by you to FreedomPop are final and are non-refundable, except: (a) if these Terms or applicable law expressly provide otherwise; or (b) FreedomPop in its sole discretion, decides to provide you with a refund even though we are not legally required to do so.
In this case, it won't be possible for us to process a refund for these credits.
We've provided a link to our TOS where we encourage the customer to have a look at their convenience: ***
We request the customer's cooperation, one more time, with providing the account email(s) and phone number(s) associated with their current concern. The requested information is required to provide a proper investigation and assurance of a timely response.
(The consumer indicated he/she DID NOT accept the response from the business.)
Yes, I KNOW you can shut off the top off but ,again, this is another $6.99 you will charge to each of my accounts when I am already into you for $45! I want the $45 refunded so I may close these accounts. Nowhere in this complaint do you say you will give me my $45 back. I would be *** to provide the other account information if you are refunding my $45. I don't want to post this info in this complaint without that promise since this is a public site anyone can read.
We're sorry to learn about the customer's disappointing experience and we appreciate the opportunity to provide clearness.
As previously mentioned to the consumer, FreedomPop credit balance will become inactive if not used within 30 days, however, credit may be easily reactivated at no extra cost from the FreedomPop account following the steps provided in our support article here:: ***.
The credit on the customer's account can be used at any time towards data overage, to ensure no service interruption.
The consumer must activate Safety Mode to disable the Auto Top-Up.
With this service, customers get a one-time additional 500MBs of data added immediately to their account, plus an additional 10% of data each month. The customer can also enable or disable Top Ups at any time once this service is enabled.
The customer can cancel their account at any time by logging into *** and selecting "Settings" > "Account Status" > "Cancel".
Regarding the account associated under email address ***, in accord with our terms of service, deem the $15 in account credit valid and non-refundable.
We apologize for the inconvenience.
(The consumer indicated he/she DID NOT accept the response from the business.)
The Freedompop website did not say the top off credit would not be refunded when I signed up for my service a few years ago! I would have thought twice before signing up, especially for more than one account! I still want my *** refunded! The info you are supplying is just *** I know how to cancel an account or shut off the top off setting; however, I'm not losing my $45 by cancelling or paying *** more to shut off the top off.
I never have used FPOP. They have over drafted my bank account. Now I owe the bank. They took *** + *** so far! I want a total refund.
12/11/2019 CRD PUR
***- *** taken from my card.
CA FPOP I want a total refund and to cancel my account from them. They over drafted me at my bank and now I owe even more than this to the bank. I'm not happy about this as I'm on a fixed income and dont know how I'm gonna pay my bills. I'm a senior citizen and shame on FPOP taking my money and leaving me to worry about how I'm gonna pay my rent and bills. Please, I want a total refund!!!
I want a total refund really soon cause FPOP over drafted my bank account and I'm getting charged each day$8.00 plus and *** +
We're sorry to learn of the customer's unsatisfactory experience with us and would like to provide speedy assistance.
In order to do so, we would kindly aks the customer to provide us with the account email(s) and phone number(s) associated with their current concern. The requested information is required to ensure a prompt resolution.
(The consumer indicated he/she DID NOT accept the response from the business.)
I want to change it to just the *** I miss read the part about *** I'm correcting this part. I would still like my *** back though.
12/11/2019 - CRD PUR ***
FPOP MOBILE
*** CA FPOP MOBILE
We were unable to locate the customer's account with the provided information, however, to provide speedy assistance we ask the customer, one more time, to provide us with the account email(s) and phone number(s) associated with their current concern.
If the consumer does not have this information, we ask that the consumer provide us with the following information to help us locate the $109.84 charge:
-First and last four digits of the card that was charged
-Amount
-Date
-First and last name on the card
We thank and appreciate the customer's support and understanding throughout this process.
(The consumer indicated he/she DID NOT accept the response from the business.)
Card that was charged- ***
Amount- ***
Date- 12/11/2019
*** M. *** or ***
I do not accept this until I'm paid in full. Refund.
We're sorry to hear of the customer's unsatisfactory experience with us.
Our records indicate the customer ordered an LTE SIM card, which included a free trial of our Semi-Annual subscription for the Premium LTE 2GB Unlimited Semi-Annual plan and the FreedomPop Phone Premier Semi-Annual service. These trials become paid subscriptions that are charged twice a year if not downgraded before renewal. This is disclosed before checkout and reiterated in a follow-up email which includes their order confirmation, subscription details and instructions on how to manage their subscriptions through our self-help tools.
As we provided the customer with explicit instructions on how to cancel their account and as the customer has expressed a desire to cancel their account, we've gone ahead and canceled the account from our end and provided a courtesy refund.
We've processed a refund in the amount of $109.84 for the renewal associated with the account under email address ***. We ask the customer to allow 4-7 business days for the refund to process.
We thank and appreciate the customer's understanding throughout this process.
After a lengthy amount of time of a long cancelled account I was randomly billed for an upgrade. $106 stolen from a bank account for an unordered upgrade to a long unused and cancelled account. While disputing the charge, ANOTHER $106 was stolen AGAIN!! FOR THE SAME THING!! SO after having $212 taken from my bank account, I had a stop payment put on it. Since I had stop payment ordered, now all of a sudden freedompop customer service can no longer speak to me about the account. So if a customer has an issue, that customer has no other option to resolve the issue otherwise they forfeit the ability to resolve the issue.? THAT MAKES PERFECT SENSE! What a crooked scam. UNBELIEVABLE!
Ive got the *** sim card which of the supposedly 100% free service... But I have tried to contact this company and I have not got any kind of response. I cant reach customer service. My grandfather card has been charged over and over again,every couple of days. one month *** and then 20.00 a few times. without my knowledge or authorzation to do so. I have tried to cancel and wont let me cancel and its impossible, when I try to log into my account it says I dont have one.my grandfather is 90 years old and is on a fixed income. I got his statement and I couldnt beleive what I was seeing. this has ruined our relationship and im ready to file a police report. they are misleading and misrepresentation and they are breaking the law. I want my money back and the matter resolved
Product_Or_Service: Freedom Pop
Other (requires explanation) a total refund. and cancelation of service.
We're sorry to learn of the customer's unsatisfactory experience with us and would like to provide speedy assistance the opportunity to provide some clarity.
We request the customer's cooperation with providing the account email(s) and phone number(s) associated with their current concern. The requested information is required to provide a proper investigation and assurance of a timely response.
We're also sorry to learn about the customer's inconveniences encountered to contact us, although live agent support over the phone does require a paid subscription of Premium VIP support, we do offer 100% free support via social media at ***
The customer can cancel their account at any time by logging into my.freedeompop.com and selecting "Settings" > "Account Status" > "Cancel".
Tried the trial...then charged *** are misleading.
CANT GET A HUMAN ON THE PHONE.
Signed up for trial.suddenly charged *** for what appeared to be 10gb of data a month. But appears it's only 2gb a mo. I cant say for sure
because....I Cant get a human on the phone to discuss and breakdown all of the very confusing plan options.
The one time I did manage to navigate my way to a person, they transferred me to the loop that is the automated recording.
After promising me I'd get to talk to a human...she lied.
And when I did " hold for the next operator"...the dont answer and I was tossed back into the automated "loop of nothingness"only to be hung up on.
At most I thought I'd be charged the 24.99.......I did not authorize *** The lack of transparency and the way they set everything up to be vague is a dirty business practice.I want a full refund but that website wont let me cancel.
I'd like a complete refund of *** was the unauthorized amount... I never would have permanently signed on with such a confusing waste of my time and it's obvious now ..a scam.
We're sorry to learn of the customer's unsatisfactory experience with us and would like to provide assistance.
Live agent support over the phone does require a paid subscription of Premium VIP support, but we do offer 100% free support via social media at ***
We request the customer's cooperation with providing the account email(s) and phone number(s) associated with their current concern. The requested information is required to provide a proper investigation and assurance of a timely response.
Nonexistent customer service, can only reach via email, unable to get a live person for questions. This is not a good business. Had to wait, even if was just to get an RMA to return a hotspot device and cancel my account.
Hello Abigail, thank you for candid review as we are always looking to improve our all-around services. To address your concerns, customers who are still within the trial period of 14 days can reach support by submitting a ticket at support.freedompop.com. Regarding the cancellation of the account, this can be done at any time by logging into my.freedeompop.com and selecting "Settings" > "Account Status" > "Cancel". An RMA is issued upon cancellation to customers who are within our Return Policy which may be referenced in the link provided below.
https://www.freedompop.com/service_plan_terms.htm
I am unable to cancel online, says "failed", tried calling multiple times and unable to get live support. Asked Karen to cancel 7 days ago, no reply. Put in 3 support tickets and kept getting an automated "we are working on your ticket" reply until finally Wendy replies today, offering me a free month instead of issuing an RMA. The device is unused. I have downgraded my account to zero services since I am unable to cancel. What type of company is this that can't deal with a simple return???
We're sorry to learn of the unsatisfactory experience, Abigail. According to our records, the account associated with ***@yahoo.com was successfully canceled on 12/21/19 with an RMA being issued for the unwanted device. Please be sure to check through all mail including your SPAM folder as it can arrive there, and follow the instructions provided.
Need to refund my *** credit on the account
I was charged by *** for automatic top-up. My account was closed without my consent. And at the time of closing it has $19.8 credit balance. The credit is never refund to me. Please refund the credit balance at the time of closing.
Refund to my credit card
We're sorry to learn of the customer's unsatisfactory experience with us and appreciate the opportunity to provide some clarity. Our records indicate the customer's account was canceled due to a dispute with their financial institution on 11-20-2019. This is in violation of our agreement. The customer may reference our TOS for further information regarding a dispute. ***
Due to the dispute, the customer must reach a resolution with their financial provider. We apologize for the inconvenience as no further action can be taken on the account.
FreedomPop TOS also reference that any balance remaining in a FreedomPop Account on inactive status is not refundable. Additionally, our records show the original charge was made back on 05-26-2019, unfortunately, due to the time that has elapsed this charge is too old and outside the 6-month refund window policy. For this reason we would be unable to process the $19.88 credit refund.
As a result of Freedompop selling it's assets to *** Inc, it neither returned 9 months of prepaid service or forward the remaining balance to ***
In July 2019, my Freedompop cellphone service with telephone number *** was transferred to ***, Inc. after I received the following message from Freedompop - "This device will stop working. To insure further service visit ting/fp". I contacted *** on 7/17/2019 so I would not lose connectivity. They had all my information and continued my service. I had prepaid $79.99 to Freedompop on 4/29/2019 for a one year contract. I was told by *** that no balances from any accounts were forward, since they are a pay as you go company and don't maintain that type of information. I have issued many, many, MANY trouble tickets to Freedompop requesting the balance of my prepaid service to be returned but they only respond with canned messages to contact *** Support or to go to Red Pocket for other services.The last actual response for a person was in an email Freedompop Billing Incident: *** which they said they were escalating it. Never heard from them again.
I would like the balance of the unused portion of my prepaid account of approximately *** to be returned to me. This was not my fault that the company sold it's assets to Ting and Red Pocket. I was given no choice
Our previous holding company, STS Media, transferred its CDMA (Sprint) customer accounts over to Ting. Customers were contacted with instructions on what to do next via email at their listed FreedomPop account email(s).
However, as a courtesy to all parties involved, we will intervene and perform an investigation for the sum mentioned by the consumer. In order to perform a proper investigation, we ask that the customer provide the email associated with the account in question along with the first four and last four digits of the credit card on file.
We look forward to the customer's response and appreciate their patience throughout this process.
(The consumer indicated he/she DID NOT accept the response from the business.)
As requested, the Email for the account was ***. The telephone number was ***. The credit card first 4 digits are *** and the last are ***. The date the Freedompop transaction was on 4/29/2019. The transactiion number was *** for a $79.99 charge for a prepaid year of service.
Thank You
We're sorry to learn of the customer's unsatisfactory experience with us and appreciate the opportunity to provide some clarity.
Our records indicate the customer's filed a dispute regarding the account under ***.
This is in violation of our agreement. The customer may reference our TOS for further information regarding a dispute. https://www.freedompop.com/service_plan_terms.htm
Due to the dispute, the customer must reach a resolution with their financial provider.
We apologize for the inconvenience as no further action can be taken on the account.
Miscellaneous charges for *** on my account monthly
I signed up for the freedompop wireless internet in july and purchased the router which was sent to my house. In my contract it states that the bundle I purchased requires a monthly *** charge after the router was purchased. In september, two months after I received the router but never activated it, I began receiving monthly charges of *** for the months of september, october and november. Today, 12/4/19 I canceled my account altogether but I would like a refund for the past three months charges totaling
Refund for the past three months charges of *** totaling
We're sorry to hear of the customer's unsatisfactory experience with us. Our records indicate the customer ordered an Netgear Unite Mobile Hotspot (Order #XXXXXXXXX) on 7/18/19, which includes a free trial of our Premium 2GB and FreedomPop Premier. These trials become paid subscriptions that are charged accordingly if not downgraded prior to renewal. This is disclosed prior to checkout and reiterated in a follow-up email which includes their order confirmation, subscription details and instructions on how to manage their subscriptions through our self-help tools.
Therefore, due to the customer not downgrading nor cancelling their account prior to the conclusion of the trial, the account continued to incur renewal charges. However, as the customer canceled the account via IVR on 12/4/19, we've honored a courtesy refund in the amount of $37.96. We ask the customer to allow 3-5 business days for the reversal to process.
Unfortunately, no further refunds will be honored as they are considered valid. We apologize for the inconvenience.
Phone Number: (XXX) XXX-XXXXAccount Plan LTE SIM Kit - 3-in-1 - Voice/Data Bundle w/ Porting FeeGood afternoon.I conducted (paid) two transactions to FreedomPop wireless and am seeking financial reimbursement for services not delivered by the company.I ordered and paid for wireless service from FreedomPop in early December. I paid ~$50 for the 1 year service and another ~$10 for porting of the existing phone number. After several days passed the porting scheduled due/activation date (12.5.18), I went to the FreedomPop website to request a refund. A 15 day refund was published by the company and I was within the window. I could not reach the company. They also stopped communicating via roboemails. The account is not able to be cancelled because the website indicates it is 'unavailable'. In order to call the company directly, there is a ~$35 fee. The fee is nearly the cost of the services that were not rendered. I have not used the SIM card and my cell number was never ported. I request both payments of ~$50 and ~$10 as FreedomPop has not delivered the product. I appreciate your help tremendously. The actual costs were $49.99 and $9.99 respectively
Product_Or_Service: Cell
Account_Number: Phone Number: (***)
Other (requires explanation) Refund of
We're sorry to hear of the customer's unsatisfactory experience with us. Our records indicate the customer ordered an LTE SIM Kit (Order #XXXXXXXXX) on 11/26/18, which included a subscription for our Premium LTE 1GB Annual Promo. This subscription was rendered for the duration of a year until the renewal date of 11/29/19 when the customer incurred a renewal charge of $62.71.
Unfortunately, a refund for the annual subscription in the amount of $62.71 cannot be honored as the account is active and will reap the benefits of our Premium LTE 1GB
plan. We apologize for the inconvenience.
Thank you so much for your assistance. The company's response does not match my experience with Freedom Pop whatsoever. The response from the BBE was the first response I have ever received from the company after purchasing the plan a year ago. This is important as the phone number was never ported and I could never receive assistance from them to receive the service I paid for. I cancelled service with a few days of no response.
I have not received, used or otherwise benefited from any payment to the company. Any indication that I received goods or service of any kind is untrue.
The original purchase was cancelled after no response from Feedom POP.
I request my money back as I have not received any goods or services and canceled service after no response within the termination window afforded me in the agreement.
Thank you.
Our records indicate the account associated with *** remains in active and in good standing. This account shows no indications of an attempted cancellation or any downgrade/deactivation process. Therefore, the account has incurred a renewal charge which was aforementioned.
To prevent unauthorized requests, we provide customers with explicit instructions on how to downgrade or cancel their account whenever requested. This is done so that only the sole owner of the account, who has the proper credentials, can make authorized changes manually.
As the customer has expressed a desire to cancel their account, they may do so by following the steps we've provided at which point a courtesy prorated refund will be honored for unused months.
The customer can cancel their account at any time by logging into *** and selecting "Settings" > "Account Status" > "Cancel".
Should the customer not be able to cancel, we request their consent in order to cancel on their behalf.
Their response does not match the facts of the case and I wish to proceed to the next step. I contacted the company within 7 days of the original order over a year ago now and cancelled the order after they failed to communicate with me whatsoever. I cancelled service at that time and did not receive any goods or services including data, minutes, etc. I was not even given a phone number, again zero response from the company. The reason I cancelled service is because they did not act on my order. Therefore the notion that I needed to further communicate is absurd. Zero communication directly with me has been received by this company. After reading their response, does this mean I can expect to receive yet another bill 12 months from now?
As we provided the customer with explicit instructions on how to cancel their account and as the customer has expressed a desire to cancel their account, we've gone ahead and canceled the account from our end and provided a courtesy prorated refund for the unused months.
We've attempted a refund in the amount of $53.80 for the renewal associated with the account under email address ***. We ask the customer to allow 4-7 business days for the refund to process.
We thank and appreciate the customer's understanding throughout this process.
(The consumer indicated he/she DID NOT accept the response from the business.)
The refund should be *** because there was zero communication on the account by the company. Even as of today, I have not received direct communication from them. I was unable to use the service whatsoever.
Also, as of 2.7.2020, I have not received a payment. The response indicated I could expect a payment in 7 days which would have been January 29th. Today is February 7th.
We're sorry to hear of the customer's unsatisfactory experience with us.
We apologize for the misunderstanding, we've gone ahead and processed the remaining $8.91 refund.
We've verified and the refund has been processed successfully. We would recommend the customer to follow-up with PayPal Resolution Center and verify if the funds have been processed on their end.
We thank and appreciate the customer's understanding throughout this process.
FreedomPop Hotspot Service Cancelled without Notice
FreedomPop has cancelled my hotspot service without notification. I was billed for over 2 years for hotspot service with rollover data. I am not able to use the hotspot service or the rollover data that I had paid for.
I want FreedomPop to at a minimum refund the past 2 years of service.
We're sorry to learn of the customer's unsatisfactory experience and appreciate the opportunity to provide some assistance. However, we were unable to locate an active account under *** or any of the customer's credentials associated with the account.
We ask that the customer provide the email associated with the account(s) in question so that we may provide a proper investigation. We look forward tot he customer's response.
Freedompop is the worst carrier I ever had worked with. I bought a prepaid 1 year plan from bestbuy and when it is getting close to the end, I decided to leave Freedompop because their signal was near non exist in my area. I ported out my number to another carrier assuming this ends my service with Freedompop. To my surprise, they assigned me a new number and continued to charge without my activation of the new account. Not only that, they also added some other charges including Freedompop safety mode and administrative fees. I did not endorse any of the charges and did not use the new service whatsoever. I want my money back.