FreedomPop Reviews (%countItem)
FreedomPop Rating
Address: 1100 Glendon Ave #700, Los Angeles, California, United States, 90024-3511
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Address: 1100 Glendon Ave #700, Los Angeles, California, United States, 90024-3511
Phone: |
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Web: |
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Add contact information for FreedomPop
I found that Freedom Pop has illegally charging my credit card one-cent every other day since October, 2019. Charge fee for phone resolution
I found from my credit card statement that Freedom Pop has been illegally charging one-cent every other day since Oct, 2019. I called the toll free # *** for customer service. But, the automated toll free #*** said that I have to activate the direct customer phone contact service fee in order to resolve this issue with a live person.
My freedom Pop account # is
I am seeking that Freedom Pop refund me all the illegal one-cent transactions on my credit card. Do not charge me any fee to do this reversal. I also like to cancel all my accounts with Freedom Pop and refund any deposits they have charged against my accounts and removal of my name and credit card from their billing department and ceased to charge me any future bills without my consent.
We apologize for the inconvenience our Maintenance Fee has caused on the customer's end. This fee is set to ensure cards remains active on the account, this is applied per our terms of service which must be manually agreed to upon sign-up. The customer may refer to our TOS for which we've provided a link.
***
To prevent unauthorized requests, we provide customers with explicit instructions on how to downgrade or cancel their account whenever requested. This is done so that only the sole owner of the account, who has the proper credentials, can make authorized changes manually. The customer can cancel their account at anytime by logging into *** and selecting "Settings" > "Account Status" > "Cancel".
Regarding the account information provided by the customer, we were unable to locate an account associated with *** We ask that the customer provide the email associated with each account so that we may accurately locate the accounts and look to rectify the issue at hand.
We look forward to the customer's response so that we may address accordingly.
I have the $6.99/mo phone plan but was charged *** for 6 months.
There was an additional *** charge beyond the $6.99 monthly fee, and their customer service numbers are factitious.
I would like a refund of
We're sorry to hear of the customer's unsatisfactory experience with us. Our records indicate the customer is currently subscribed to our Premium LTE 1GB Unlimited Semi-Annual and FreedomPop Phone Premier Semi-Annual services which has a renewal charge of $85.36.
As the services have been rendered with the account remaining active, we must deny the request of a refund. We apologize for the inconvenience.
The customer may downgrade their account prior to the renewal of their billing cycle come 4/25/19 in order to avoid unwanted charges. They may refer to the link we've provided which will redirect the to our self-help page.
Downgrade Plan -
Something hidden on the website that's quite deceiving. I ordered the free service, got billed *** immediately.
Date: 11/24/2019
***
I bought a kit from Target, went home, logged onto the website and began the activation process. I followed the instructions on there and chose "no thanks, I choose the free service" or something of that nature.
Minutes later, I received an email from freedompop with a charge of $.99, which I agreed too. ***
A few minutes later, I received a receipt from freedompop in the amout of *** for the order number XXXXXXXXX which I wasn't aware of.
I need freedompop to do the right thing and be very straightforward about their practices.
you can charge us, as long as you do it the honest way. You know this is wrong. You have 1000+ complaints - now I know why.
I need them to refund the full amount immediately. I do apologize in advance because I am submitting a ticket on freedompop and Revdex.com simultaneously because I freaked out. I find this practice to be very unhealthy. If I have to, I will file a class-action law suit against the company. I simply cannot stand dishonest business practices. Regards.
The customer has two device-accounts associated with *** Each device-account has a separate subscriptions to allow for separate billing dates, plans, etc. Our records indicate the account associated with the *** was canceled on 12/5/19 and did not incur any charges thereafter. Records also indicate the customer was refunded the $0.99 incurred upon sign up.
Regarding the second account which was associated with two charges, our records indicate the customer incurred a charge of $39.99 for a subscription of Premium 3GB LTE Unlimited and FreedomPop Phone Premier on 11/23/19. The customer then incurred a charge in the amount of $20 on 12/4/19 when downgrading their account and not meeting our minimum account credit requirements.
We do require our free plans to have a minimum of $2 in account credit to help avoid unexpected charges as a result of data usage beyond their plan's allotment during our data reporting delay - the default amount of credit to add is set to $20. If a customer does not use any data beyond their overage, the $20 credit will remain on the account. The credit will only be deducted when the customer uses data beyond their data allotment.
However, all charges have been refunded since the accounts' cancellation.
Unfortunately, there is no further action needed as the accounts remain canceled and all charges have been reversed. We thank the customer for their patience and understanding throughout this process.
This company has taken money from my account without authorisation in spite of no activity for over a year and my request to cancel many months ago.
Charged for services I never received.
I just want a refund for a service I never received.
We're sorry to learn of the customer's unsatisfactory experience with us. However, to prevent unauthorized requests, we provide customers with explicit instructions on how to downgrade or cancel their account whenever requested. This is done so that only the sole owner of the account, who has the proper credentials, can make authorized changes manually.
The customer can cancel their account at anytime by logging into *** and selecting "Settings" >
"Account Status" > "Cancel".
Over the last several months of their service to me, Freedompop made several egregious overcharges.
Over the last several months of their service to me, Freedompop made several egregious overcharges. In particular, they sold me a connection device a year ago which could not be used in my area until the extension of 4G service there. The problem lay in the fact that they also subscribed me to their premiu, $30 a month service which could not yet be used. I attempted to cancel this service using their website and a public access hotspot, but their website repeatedly failed to execute the transaction.E-mails sent to "***" were ignored. They were not contacted by phone as such contact was permitted only for those subscribing to phone support service at an add charge. No attempt was made to contact them by postal mail as they always ignored such messages, hence my past complaints to them through you.
What is worse, they subscribed me to an automatic "top-up" service I had previously opted out of without notifying me. They appear to justify this by altering the service agreement also without notifying me in violation of the notification clause of that agreement. Previously, when I had exceeded my plan's limits, service simply stopped. Now I suddenly incurred overage charges without the possibility of my knowing it, unless I checked the service agreement before each 'log-on".In one hour four withdrawls totaling $120 were taken from my bank account to pay for these overages, and I did not even know that the terms of service had been unilaterally changed until I saw my back statement! I hope that you will be able to bring about redress for this most egregious outrage.
I REQUEST REFUND OF OVERCHARGES OR IMITIATION OF ARCITRATION AS PROVIDED BY CONTRACT.
We're sorry to learn of the customer's unsatisfactory experience with us.
We disclose any applicable charges in our welcome email, including our Auto Top-Up fees which are incurred when exceeding your data threshold. Customers have the option to disable this feature at any time. The following line is pulled directly from said email: "FreedomPop ensures you'll never be left without Internet access should you exceed your monthly plan capacity. For any extra data that you use, you will be charged on a Pay As You Go basis. To cover any Pay As You Go charges, our Automatic Top-Up feature will fund your credit account $20.00 the first time you get within 100MB of your monthly plan capacity limit. You can turn off this feature at any time."
Updates to our Terms of Service, such as Top-Ups are posted on our website when they are made. Per our terms of service, continued use of services/website implies consent to new terms.
(The consumer indicated he/she DID NOT accept the response from the business.)
The response is an outrage! I did in fact disable the top-up feature, as stated in my original complaint. This was reinstated unilaterally without proper notice, and terms were changed without proper notice. I hold that it was unreasonable for them to expect that users reeview terms prior to each log-on, without which cheanges in terms could not be known. If they insist in this, then I demand arbitration, as provided for by the agreement.
We're sorry to learn about the customer's disappointing experience.
However, as mentioned in our previous reply, we do our best to disclose any charges associated with sign-up orders including our Auto Top-Up fees which are incurred when the data plan threshold is exceeded during the three-hour delay in data reporting to our system before our system recognizes the data usage.
If the Auto Top-Up is enabled on your account, once the data threshold has been reached, the customer will be charged $20.00 that will be placed as credit under the account to ensure no service interruption.
As previously mentioned, our welcome email discloses the customer can turn off this feature at any time by logging into *** and selecting "Manage Settings" > Credit Balance> Disable the Top Up feature.
Our records indicate the Auto Top-Up feature was not deactivated on the account associated with email address ***.
Additionally, we'd like to clarify to the consumer, since we no longer support CDMA devices due to the previous owners of FreedomPop and Unreal Mobile's agreement to transfer their users to Ting, we no longer have access to these accounts and the funds associated with them.
We understand your request; you reserve the right for disputing; however, we will be unable to issue a refund.
We apologize for the inconvenience and appreciate the customer's understanding throughout this process.
My apologies for the delayed response.
The insinuation that the automatic "top-up" feature of my account was never disabled is simply false, It was actually disabled shortly after my FreedomPop service first began. In fact, my service was nearly always interrupted at the end of each billing period as the data limit on my plan was exceeded. Indeed, one of my past complaints against them through you was due to my account not resetting with the new billing period resulting in a service interruption of several months! The record of the complaint is still on your website! Apparently, it was re-enabled when the terms of the service aggreement were changed.
They would have been within their rights only if they had given the due notice they had failed to give.They also completely ignored the question of the connection device they sold me which could not be used yet, with premium the $30 a month service which could not yet be used and could not be canceled.
We appreciate the opportunity to provide clarity regarding this matter.
Regarding the $34.98 renewal charges the customer mentions, our records indicate the customer ordered a Franklin Wireless R850 on 11-24-2018, which included a free trial of our Premium 2GB plan and FreedomPop Premier service. These trials become paid subscriptions that are charged accordingly if not downgraded before renewal. This is disclosed before checkout and reiterated in a follow-up email which includes their order confirmation, subscription details, and instructions on how to manage their subscriptions through our self-help tools.
Within the terms of service, if downgrade or deactivation of services after the customer's free trial is not completed the service will remain active and automatically renew at our then-current rates. Because no action was taken before the ending of the customer's trials, the renewal charges were applied.
As previously mentioned, upon account review, we're able to see the account's records indicate the Auto Top-Up feature was not deactivated.
Our records indicate the account associated under email address *** had a 6.02 GB overage on the billing cycle during the period comprehended between Feb 28, 2019, to Mar 29, 2019. Reaching and exceeding their data threshold generated the $20.00 Top-Up charges, dated 03-27-2019.
As we've explained earlier, the Automatic Top-Up feature, allows our customers to continue using their device, even when they have run out of data from their plan. They'll incur $20.00 Top-Up charges when reaching their data limit, putting this $20.00 in credit onto their account, which can be used towards data usage that exceeds their plan limit.
Note, as the customer exceeded their data plan limit, credit was deducted from their account, at our Additional Data Rate of $0.025/MB on the Free plan / $0.02/MB on a paid plan.
Additionally, we would like to elucidate, since the credit covered the 6.02 GB overage and due to the time elapsed, we're no longer able to process a refund.
We apologize for the inconvenience as no further action will be taken on the account.
I am being charged for 6 months even though I had teleported my number to another service 6 months ago. Please help and refund. I had monthly plan.
I am being charged for 6 months even though I had teleported my number to another service 6 months ago. Please help and refund. I had monthly plan.
I am being charged for 6 months even though I had teleported my number to another service 6 months ago. Please help and refund. I had monthly plan.
We're sorry to learn of the customer's unsatisfactory experience. In order to provide a proper investigation, we ask that the customer provide the email associated with the account which incurred a charge along with the amount in question.
We look forward to the customer's response so we may provide a proper follow-up.
Freedompop discontinued service and transferred my account to another vendor, but kept my prepaid balance and refuses to refund
Freedompop this summer discontinued my service and transferred my account to another vendor (Ting). I had a $1.13, $5, $5, and $5 "top-up credit" balances on my household's four accounts balances which Freedompop had required of us as a condition of receiving service. But as Freedompop ended my service, it kept our prepaid balance and refused to refund me. That's out of line it's our money, which FP was merely holding; now that FP won't serve me, FP needs to refund us.
Accounts:
***
We stand ready to continue service on the terms previously agreed to. If Freedompop declines to provide such service, the minimum acceptable resolution is to refund our prepaid account balances. Please credit our credit card on file, or send a check to our mailing address on file.
Freedompop's web-based "customer support" tool yields an autoresponder that automatically closes all support requests, and asks users to pay for "Premium VIP" support. That's nonsense of course I shouldn't have to pay to get back my prepaid balance.
Refund the prepaid account balances as indicated
We're sorry to learn of the customer's unsatisfactory experience with us. We ask the customer to please confirm the first four and last four digits associated with the form of payment which was used on each account. We also ask the customer to confirm all forms of payments remain active.
We look forward to the customer's response so we may provide a proper investigation.
(The consumer indicated he/she DID NOT accept the response from the business.)
I gave you the email addresses associated with these accounts. That should suffice to identify them. You don't need to know my credit card number to identify the accounts, and this Revdex.com tool is not a secure method of sharing credit card account information. I insist on a proper resolution without me sharing credit card information through Revdex.com.
We've verified the account information the customer has previously provided.
We're able to confirm the previous owners of FreedomPop and Unreal Mobile agreed to transfer their Sprint partnership and users to Ting. Due to this FreedomPop no longer supports CDMA devices.
However, our GSM products will remain providing service normally through FreedomPop network.
Regarding accounts associated with email address *** and *** We're able to confirm these devices were affected by the migration to Ting. Due to this, the devices will no longer work with FreedomPop.
Note, as the accounts and funds were held by the previous owners of FreedomPop and we no longer support CDMA devices, we no longer have access to these funds, and we're unable to process a refund for the remaining account balance.
Now, regarding accounts associated with email address *** and ***, we noticed these are GSM accounts and became "dormant" due to non-usage.
We've gone ahead and reactivated the customer's accounts. We would advise the user to perform a soft reset, the accounts should be working now.
Additionally, we've reactivated the expired credit on the customer's accounts.
We thank the customer for their patience and understanding throughout this process.
(The consumer indicated he/she DID NOT accept the response from the business.)
As to accounts *** I paid for service and prepaid a deposit towards future service as required by applicable policies. It's not my fault you decided to "migrate" to Ting and disconnect service. Clearly I should get back my prepaid deposit when you unilaterally ceased service. You can refund me with any funds I don't know what you or others did with my money, but I want it back. I know you can do so: In Revdex.com case #***, Freedompop refunded a different account, leaving no doubt that this can be done.
We're sorry to learn of the customer's unsatisfactory experience with us and appreciate the opportunity to provide some resolution.
As previously mentioned, accounts associated with email address *** and *** were affected by the migration to Ting and the accounts and funds were held by the previous owners of FreedomPop. Since we no longer support CDMA devices and we no longer have access to these funds, we're unable to process a refund for the remaining account balance.
However, as a courtesy to all parties involved, we'd like to present to the customer the alternative to transfer the remaining $1.13 and $5.00 credit to a GSM account(s).
Although the credit is transferred to a GSM account, this credit would be non-refundable, since we'll not have access to the funds.
We look forward to the customer's response and appreciate their patience throughout this process.
(The consumer indicated he/she DID NOT accept the response from the business.)
We cannot accept proposed new service from Freedompop. We'd have to buy new devices to use the credit, incurring additional cost. We don't care to do more business with a company that treats us so badly. All we want is our money back.
You see mto agree that whoever has our money needs to return it. You insist that that's not you. So who has it? Put us in touch with that company, and we'll insist that they return it. Or you can get it from them, and in turn give it to us. They are your business partner, so you can reach the right person there more easily than we can. Ultimately the involuntary "migration to Ting" is not something we requested. Bad enough that this caused cessation of service to us but it certainly shouldn't cause to forfeit our prepaid balances.
Ultimately your protestations of impossibility ring hollow because Freedompop recently refunded a different one of our accounts. See Revdex.com case #***. Having refunded that one, surely you can refund this one too.
Charged for 6 months of service before receiving the SIM.
I ordered this service with hopes it would work with an old phone I had. It did not. I came on less than a week after I got and put the sim in my phone, that never once even attempted to connect with, to find my account has already been charged $106.36 on Oct 30th, and another $20 today when trying ensure my account was canceled. This service was not once used, and their tactics to dive deep into curious customers is pretty disgusting to be honest.
Only one outcome is satisfactory, a full refund of the entire amount removed from my paypal account.
We're sorry to hear of the customer's unsatisfactory experience with us. Our records indicate the customer ordered an LTE SIM Kit (Order #XXXXXXXXX) on 10/12/19, which included a free trial of our Semi-Annual subscription for Premium LTE 2GB Unlimited and FreedomPop Phone Premier. These trials become paid subscriptions that are charged twice a year if not downgraded prior to renewal. This is disclosed prior to checkout and reiterated in a follow-up email which includes their order confirmation, subscription details and instructions on how to manage their subscriptions through our self-help tools.
Regarding the *** incurred upon downgrading, this was due to the account not meeting our minimum requirements. We do require our free plans to have a minimum of *** in account credit to help avoid unexpected charges as a result of data usage beyond their plan's allotment during our data reporting delay - the default amount of credit to add is set to *** If a customer does not use any data beyond their overage, the *** credit will remain on the account. The credit will only be deducted when the customer uses data beyond their data allotment.
However, as the account was canceled the same day as the $20 charge, we've now processed a reversal of this charge. We ask the customer to allow 4-7 business days for this to process.
We have also honored a reversal of the *** which was incurred upon the account's renewal. We also ask the customer to allow 4-7 business days for the reversal to process and reflect on their end.
Due to the account associated with *** being canceled and the charges reversed, there is no further action needed on this case. We thank the customer for their patience and understanding throughout this process.
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank for understanding and reversing these charges in a timely fashion.
After ordering, I quickly became aware of the large amount of complaints for poor service, no service, and it's reputation for misleading customers
Immediately after submitting my order, I became aware of the many customer complaints as well as services so longer working. I could not get anyone on the phone and tried numerous times to cancel online, but kept receiving errors. I would like to receive a full refund and cancellation of my order amd my account ASAP.
Below you will find supporting documents with all of the information shown in my freedompop account, screenshots of my multiple attempts to cancel, as well as all billing and contact info and email address supplied to me from freedompop and also my paypal account.
I am requesting a full refund and cancellation of order and the account, and no further charges.
We're sorry to learn of the customer's unsatisfactory experience with us and would like to provide some assistance, however, our records indicate the customer's account was canceled due to a dispute with their financial institution. This is in violation of our agreement. The customer may reference our TOS for further information regarding a dispute.
***
Due to the dispute, the customer must reach a resolution with their financial provider. We apologize for the inconvenience as no further action can be taken on the account.
Freedompop's website does not allow me to cancel my service and now they are charging me for service I do not use or want.
I have been trying to cancel my service for months. Every time I try to cancel my account on their website, it says "Failure. Cancellation unsuccessful. Please try again later." This has been going on for over 2 months. Now on October 27, 2019 they charged my credit card $35.97! For what? I have never used their service. I do not want their service. I gladly paid their initial fee of $.01 but I refuse to be cheated out of $35.97. It is unfair and unlawful to charge for a service when Freedompop refuses to allow me to cancel my account.
Freedompop owes me the $35.97 that they charged me on October 27, 2019. In addition to canceling my account, they also need to fix the glitch on their website that doesn't allow people to cancel their account.
We're sorry to learn of the customer's unsatisfactory experience with us. We will share their experience with the rest of our team regarding the cancellation process.
Regarding the charge of $35.97, our records indicate this has been resolved with the customer seeing the charge reversed.
We will consider this case resolved as the customer has been reimbursed and the account associated with *** has been canceled.
Thank you for following up on this matter. The issue has been resolved as Freedompop has refunded me in full and has cancelled my service.
Regards
this company down right stole money from my bank account and continues to do so, and I have tried many times to cancel it wont allow it!!!!!
on august 25th 2019 I stupidly fell for an online major scam.I was thought I was purchasing a free sim card for .01. I entered my debit number to pay .01 for 2 sim cards. never was I advised of any payments in the future, it was advertised I can watch videos and take surveys to earn free data. order number ***. and ***.
on sept 4th I had an email in my spam folder stating the cards were pre activated as of the day I purchased so it had 14 days free trial and I would be charged soon. now this was in my spam folder, I never saw these statements nor did I ever allow freedom pop to access my bank account to steal my money. on sept 11th they stole 39.98, 106.36, ( this was because they took it upon themselves to upgrade a service I didnt want to begin with) and 6.99 all in the same day. this was never allowed by me!!it is fraud and theft and ever since I noticed these charges I spent hours upon hours on hold with freedompop and my bank trying to cancel and return my money. I also spent numerous hours trying to cancel this disgusting service and was NEVER able to cancel successfully! I was never able to contact a live rep at freedompop, emails have gone unanswered, phone calls have never been returned! I have since had to get a new bank because I am afraid they will steal my money, and I simply cant afford it! now just today, 11/17/2019, freedom pop went into my bank account once again and stole money from an account that is already overdrawn because of them, today's charge was for 39.98. I want my money returned to me. not a credit to this account with freedom pop, the total money stolen from me is 193.31. I would like the entire amount refunded in the form of a mailed check to my address. I never even used there products, and they think they can steal almost 200$ from me???? I am a single mother taking care of my child and my disabled mother, I don't have an extra penny to spare for any reason and would like my funds returned as soon as humanly possible I have tried to handle this myself, and have gotten no where, so please freedompop, return my money to my hands, not credit for your benefit, but return my money by way of check. I do not want anything to do with this company what so ever, and I want them to stop going into my bank account! they are not allowed!
mail my check for the full stolen amount of 193.31 to my address. do not give credit, do not put back into the account as it is being closed because of fradulant activity! mail check for 193.31 to me
We're sorry to hear of the customer's unsatisfactory experience with us. Our records indicate the customer ordered an LTE SIM Kit (Order #***) on 8/25/19, which included a free trial of our Semi-Annual subscription for Premium LTE 2GB Unlimited and FreedomPop Phone Premier. These trials become paid subscriptions that are charged twice a year, annually if not downgraded prior to renewal. This is disclosed prior to checkout and reiterated in a follow-up email which includes their order confirmation, subscription details and instructions on how to manage their subscriptions through our self-help tools.
Therefore, as the customer failed to downgrade or cancel the account prior to the conclusion of the trial, the account incurred a renewal charge which is considered valid on our end.
Regarding the cancellation of the account, the customer can cancel their account at anytime by logging in and selecting "Settings" >
"Account Status" > "Cancel".
(The consumer indicated he/she DID NOT accept the response from the business.)
I tried and tried and tried to log in and cancel through your website. Once I got to the last part to submit the action, it would never process, it would just keep spinning saying processing. It never fully would cancel. I was unable to cancel even though I tried for weeks. And once I was unable to cancel through your website, I attempted to call your company, and was unsuccessful every time. Never received any call back, never was able to speak to a live rep. I tried everything in my power to cancel this and for whatever reason, your website would not completely process the cancellation. I never used the sim card. Never put them into a phone , never used an ounce of data or made phone calls with your sims cards. I want my money back, as I tried everything in my power on my end to cancel and it was your system's fault it would not work. I tried. And you can see I never even used the sim cards. How can you charge me 193$ for something that was not even used. And your company automatically decided to upgrade the sim cards, I did not agree to. Once again, refund my money or the next step I will be contacting a lawyer to handle this further. It will not break your company to issue me my money back for this . I NEVER USED THE SIM CARDS AND ATTEMPTED WIRH ALL MY MIGHT TO CANCEL THESE BOTH! PLEASE VE A KIND HUMAN BEING AND RETURN MY MONEY TO ME. PLEASE STOP TRYING TO TAKE THE MONEY AND CANCEL THIS ***!
Document Attached***
Here are pictures to prove I never used any data , talk or text for the both sim cards. These are items never used and monies should be returned to me immediately please.
As the customer has canceled both accounts, we've honored courtesy refunds in the faith of customer service. We've honored a refund in the amount of *** which was associated with the sub-account. We've also processed a prorated refund of *** for the unused months associated with the primary account. We ask the customer to allow 4-7 business days for the total refund of $110.86 to process.
We apologize for the inconvenience as no further refunds will be honored.
My account has been inactive since 4/2/2019, and Freedompop continues to charge my credit for 0.01 intermittently.
I notice freedompop has been charging 0.01 on my credit card ending in *** intermittently even though my account is no longer active. I am asking them to refund the following charges and remove my credit card information from your database. If I see any more charges in the future, I will file a federal complaint for fraud:
06/25/2019 Freedompop ***
$0.01
07/18/2019 Freedompop ***
$0.01
10/31/2019 Fpop Mobile ***
$0.01
11/17/2019 Auth : Fpop Mobile
$0.01
Refund the 0.01 charges and remove my credit card information on file.
We're sorry to learn of the customer's unsatisfactory experience. The maintenance fee is set to ensure a card remains active on the account, this is applied per our terms of service which must be manually agreed to upon sign-up.
We've provided a link to our TOS for the customer's reference.
***
We've processed a refund for all 4 charges. We ask the customer to allow 4-7 business days for the refunds to process.
(The consumer indicated he/she DID NOT accept the response from the business.)
I appreciate the refunds you have processed. Please remove all my account information from your database or website. I do not have an active account with freedompop anymore, and I do not ever want to receive any charges from freedompop.
Our records indicate the customer's account associated with *** remains active, though in a state of dormancy. The customer can cancel their account at anytime by logging into my.freedeompop.com and selecting "Settings" > "Account Status" > "Cancel".
Should the customer require our assistance with the cancellation, we request their consent to take action with the account under ***.
(The consumer indicated he/she DID NOT accept the response from the business.)
I followed the instructions provided in the explanation, but I got an error message stating: "failure for account cancellation".
Please note that I do have a email confirmation dating back to 04/02/2019 confirming the cancellation of my account. I don't understand why my account went back into a "active, dormant" state. The email that I receive on 04/02/2019 states:
FreedomPop
Sorry to see you go!
Dear ***,
This email is to inform you that your account has been cancelled. If you believe you received this in error or would like to reactivate your account down the road please contact support here. You will receive no further charges on the account you have cancelled.
As we mentioned previously, our records indicate the customer's account associated with *** remains active and there is no record indicating the account has been canceled. We apologize for the misunderstanding.
We're sorry to learn the customer has been unable to cancel the account on their end. We've proceeded and canceled the account on our end. We've also honored the refund of $0.01 and should reflect in 4-7 business days.
We thank the customer for their patience and understanding throughout this process.
We hope our paths cross in the future as FreedomPop is now under Red Pocket ownership and we're confident an improved experience is on the horizon.
(The consumer indicated he/she ACCEPTED the response from the business.)
Refund request on freedompop basic plan
My Freedompop number is XXXXXXXXXX. I have been charges $20 on 11/16/19 and another$20 on 11/18/19. They say it is topup amount.
I opted for free and basic plan of 200 calls and 200 MB each month. I touched 200 MB last month cycle but did not use more than 200 MB and still being charged two times in last two days.
I am looking for refund of $40 on my credit card.
Looking for refund of amount being charged which is $40 I also need explaination of both the charges been put on me
I want to take the complaint back. The business has responded to my queries and cleared my doubts. Thank you
Hi! I purchased Freedompop prepaid simcard at Target and paid for their service for 1 year. During setup/activation unfortunately I used wrong/incorrect email. Service was activated, but I cannot log in to my freedom pop account and use calling feature or texts through their iPhone app. Since I cannot access my messages or use calling feature I can't do anything really. So I paid for a service for the entire year I cannot use. I need to change my email/password *** otherwise I cannot use their service. Problem is that there is no way to contact Freedompop at all in such situation. Since you cannot log in to your account there is no way to reach them. So pretty much they took my money and left me without a service since their service can only be used when you are logged in to their app. Obviously you cannot do it if you accidentally used incorrect email during registration. It is not possible to change the email since you do not have access to text messages. This is no better than stealing.
Service being advertised as "Free" is not.
Upon subscription to service, my account was automatically enrolled in premium service trial, with 29.99/month cost. Also enabled by default were premium paid services. Attempting to downgrade to "Free" service plan on the site results in multiple $20 charges, failure to downgrade. When the downgrade and removal of all premium services finally works, there is still monthly charge left on the account, also the option to disable automatic "Top-off" of the account can only be enabled with monthly charge. This all seems like scam. Service advertised as "Free" cannot be made free - charges seem to apply no matter what.
Unable to contact anyone at the business.
Please cancel this account and refund anything that you've charged me for. I have not been able to use the service at all since the sim card still hasn't arrived.
We're sorry to learn of the customer's unsatisfactory experience with us. We do require our free plans to have a minimum of $2 in account credit to help avoid unexpected charges as a result of data usage beyond their plan's allotment during our data reporting delay - the default amount of credit to add is set to $20. If a customer does not use any data beyond their overage, the $20 credit will remain on the account. The credit will only be deducted when the customer uses data beyond their data allotment.
The customer can cancel their account at anytime by logging in and selecting "Settings" >
"Account Status" > "Cancel".
Hi, I've been trying to port my number out of freedompop and into mint mobile for over a month without success.
Acct # XXXXXXXXXXX. I've been trying to port my # out to mint mobile. Mint states that freedompop keeps rejecting the request stating there's invalid information. The information is correct since it is the information posted in my freedompop acct port out info page. Tickets submitted are auto closed due to it being a free service. I posted on their community site but no one was able to assist. There's no way to find out what information freedompop wants that they claim is incorrect. It should be a simple 3 way call (Freedompop, Mint mobile, and myself customer&acct owner) to confirm whatever information that is required to release my # to an alternate carrier. There are lots of other customers with the same issue that freedompop is rejecting their ports due to missing information but there's no way to contact someone to clarify and/or provide what is needed. Any assisntace would be greatly appreciated.
The resolution is simple. Please release my line to mint mobile. If your systems states missing/incorrect customer information then kindly let me know what is missing/incorrect so that we can correct it for the port to be successful. We need to be in a 3 way conversation (Freedompop rep, mint mobile rep, and myself) to get the information so the line can be ported.
We're sorry to learn of the customer's unsatisfactory experience with us. In order to port their number, the customer will need an account number and PIN. We have provided said information.
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Should the customer encounter any issues, they may reply here and we will assist accordingly.
I already have the information they are claiming to provide on this complaint before I made the complaint. The porting always gets rejected. If you do a search on Freedompop porting issues, you will get a lot of hits from other consumers with the same issue. After over 2 months in trying to port my # and going back and forth via emails (they don't have a direct # to call and they won't call you). To the consumer, I feel like my # was held hostage and I can't free it or get any help to free the #. I have given up and abandoned the # with Freedompop as they don't seem to want to release the # whether intentional or not. All the information provided during porting is correct and there's absolutely no help from freedompop as to why or what information is incorrect for the rejection to occur. To say that I am extremely unsatisfied with Freedompop's customer service is an understatement.
We're sorry to learn of the customer's unsatisfactory experience with us and we're sorry to learn the customer has been unable to port out.
We'd like to clarify the consumer, our Provisioning Specialist has informed we are not withholding their phone number from porting out to Mint Mobile. Rather, the port is being rejected upfront by the third-party vendor they are using to process their ports, which means we never receive the request to port out.
Once a port order has been successfully received by our system, the number is released accordingly. A port request is considered successful when the information provided matches what is available on the customer's account. If there is a mismatch, an error message is generated which we can provide them with to ensure a correction is made.
However, as there was no such error message and a successful port request is not received on our end, the root of the issue should be investigated by Mint Mobile.
We appreciate the customer's understanding.
I had my number from Freedompop moved over to Verizon 6 months ago and cancelled my account. Today I was charged $170. Can't get anyone on the phone.
I changed my service from Freedompop to Verizon several months ago. My number was transferred over and no longer belonged to Freedompop, however I was charged $170.35 for service on a number they no longer have. The number is ***. I can't get anyone on the phone to discuss why I was charged and how to get a refund.
I am wanting a refund for the amount they took from my account on 11-7-3019. $170.35
We're sorry to learn of the customer's unsatisfactory experience with us. However, our records indicate the customer has reached a resolution with the charge of $170.35 being returned.
Therefore, there is no further action needed on this case as it is considered resolved.
My complaint has been resolved, thank you.
I was charged recurrently $39.97 on my Citi credit card on 07/24/2019 & 10/24/2019 by Freedom Pop without my knowledge.
I was charged recurrently $39.97 on my Citi credit card on 07/24/2019 & 10/24/2019 by Freedom Pop without my knowledge.
I never heard this company until I did a search with my charges on the credit card.
It is a phone service company supposed to provide a phone service. How could it be for having heard nothing - no phone and SMS card.
I have a cell phone from T-Mobile and I never have any need for another phone.
There is no way for myselp to order their service and give them my card information.
They also play a trick by using different names on the charge item on my bill so it is hard to be recognized.
I need them to refund me the illegal charges from my card and stop any future charges immediately.
As our service requires a customer to manually select a product and input their information, the charges and account creation is considered valid on our end. FreedomPop is not the entity responsible for investigating claims of identity/credit card theft. If a customer believes their personal information has been compromised by a 3rd party, the most we can do is cancel the account associated with their email and billing information.
If the customer believes this account is the result of their personal information being compromised, we recommend the customer contacts the proper authorities to report stolen information to open a formal case to investigate.
FreedomPop has terminated my account, and it's not clear why. I've been unable to contact FreedomPop through usual channels.
On October 2nd, 2019, I received three e-mails with the Subject line "Your FreedomPop Account Has Been Cancelled". They said, in part, "Sorry to see you go!" This would imply I requested cancellation, when I have not. I logged into my account, but was unable to find info on my services or my billing history. Attached is a one of two support tickets instantly solved, with no feedback, inquiring about this unauthorized cancellation. I tried following up by e-mail on the same day: First attempt returned an e-mail stating the relevant address is not monitored, and the second attempt got me an e-mail that said "Thank you for contacting FreedomPop. If you're receiving this message, it means you have tried reaching us through an outdated contact form which is no longer up-to-date." I had been able to use that very address to resolve past issues.
FreedomPop's summary termination of services, with its apparent refusal to explain why, cripples my ability to work: Private security employers like their officers to have a smartphone with a data plan, which is a necessity for ridesharing and certain delivery services (i.e. DoorDash).
The restoration of my account exactly as it was immediately prior to cancellation, services and balances and all.
our records indicate the customer's account associated with *** was canceled due to a disputed charge which is in violation of our agreement. The following is taken directly from our TOS which the customer may refer to at any moment.
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"If we have charged your registered payment method for a charge that we deem is authorized and valid under these Terms, and your credit card company or other payment provider subsequently withholds or revokes such payment to us because the charge has been disputed by you (a "Chargeback"), we reserve the right to suspend your access to the affected Services until the Chargeback is reversed or in the case of a billing dispute, the billing dispute is resolved as set forth in these Terms. Additionally, there is a $50 fee for any illegitimate chargebacks placed against FreedomPop."
Therefore, as the customer disputed a charge, the accounts linked to the same email have been canceled as well. We apologize for the inconvenience as there will be no reactivation of the accounts. The customer will have to resolve the financial dispute with their banking institution.
Unfortunately, there is no further action we can take on the case as the accounts will remain canceled.
(The consumer indicated he/she DID NOT accept the response from the business.)
I never initiated a "chargeback". I merely asked my credit card issuer to look into this transaction because a refund had no been automatically initiated by FreedomPop. It's not my fault that the issuer chose not to inquire FreedomPop about the relevant transaction prior to reversing the transaction _on its own initiative).
Regardless, there is no agreement baring my signature that has such a legally questionable cause. Even if I did sign such an agreement, FreedomPop's breach of duty causes what it mischaracterizes as a "chargeback".
I should note that FreedomPop could have provided this answer months ago, with no intervention from the Revdex.com.
As we mentioned to the consumer previously, the accounts associated with *** were canceled due to a dispute filed with their financial institution regarding charges on their FreedomPop account.
Filing dispute is a violation to our Terms of Service and it generates immediate account cancellation without reactivation option.
While we understand the consumer's intention was not to file a dispute, disputing the charges, filing a dispute claim is still considered a violation of the Terms of Service agreement. For additional reference, the customer may refer to our ToS for further information regarding a dispute https://www.freedompop.com/service_plan_terms.htm
Unfortunately, it won't be possible for us to reactivate these accounts. We apologize for the inconvenience as no further action can be taken on the accounts.
(The consumer indicated he/she DID NOT accept the response from the business.)
FreedomPop's Terms of Service was "Last updated on 2/6/2019". I signed up with FreedomPop on August 4th, 2017, and I've never received any notice any updates. The ToS is therefore not an agreement.
Even if we were to accept it as an agreement, FreedomPop mischaracterizes my financial institution's processes by referring to this as a dispute, and the "agreement" depends on the actions of third parties who are a part of the "agreement". Furthermore, the "agreement" provides for a suspension "until the Chargeback is reversed", implying FreedomPop does have the option to reverse its cancellation. Whatever it wishes to call this, FreedomPop has never alleged any sort of debt or liability against me as a result of my financial institution's actions. Suspension was therefore unjustifiable, and further demonstates FreedomPop's excessive reliance on automated processes.
was erroneously charged $34.42 while I was still in the 14 day trial period,
was erroneously charged $34.42 while I was still in the 14 day trial period, in fact on the second day of service I changed to the free basic service where I was charged $20.00 didn't have an issue with the $20 amount but I do with the $34.42 as I was still under the trial period. With this in mind and with no previous help with the refund of $34.42 I cancelled my account. At this point I am looking for a refund of both my $34.42 and $20.00 amounts, due to fraud.. Making complaints with the Revdex.com, FTC and FCC...
10/15/2019 Service Started
10/21/2019 Downgraded Plan to Basic (For accidental usage)
11/01/2019 Was Charged $34.42 for Premier Plan, that I cancelled when I switched to the basic plan on 10/21/2019 - 6 days into the 14 day trial period..
11/04/2019 due to the fraudulent charge of $34.42 I decided to cancel my whole account..
Looking for refund of both $20.00 and $34.42 to the fraud.
Looking for refund of both $20.00 and $34.42 charges due to fraud.
We're sorry to learn of the customer's unsatisfactory experience with us and appreciate the opportunity to provide some clarity on the charges. However, our records indicate the customer's account associated with *** have been canceled and no charges have incurred since. We can also confirm the charges associated with both accounts under *** were refunded.
Should the customer be referring to an alternate account associated with another email, we ask that they provide it so we may provide a proper investigation.
We thank the customer for their patience and understanding throughout this process.
(The consumer indicated he/she DID NOT accept the response from the business.)
Not correct I have been erroneously and fraudulently charged from freedom pop, not only for a plan I did not agree to use but for service I never used
We appreciate the customer's response. However, we've asked that they provide the alternate account which has incurred said charges as the accounts we've aforementioned are not associated with any further charges.
Unfortunately, we cannot take any further action unless the customer provides the email associated with the account which has incurred charges.
We look forward to the customer's response with the account details.