Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: I have a leather LIFETIME WARRANTY......not an upholstery shield protection plan.....the independent contractor did not touch my furniture. The tear started in one spot and extended to seam. No one has contacted me or left me a message. Lying as usual.
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Sales Order # [redacted] Date of Delivery 8/**/14 I am sorry but the customer’s furniture is well beyond its one year warranty for manufacturer defects. According to our customer care department record...
we have not had any contact with this customer since delivery almost 2 years ago. If the customer would like a referral to a private tech company please have her call us at [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The "independent" service company was hired by Jennifer Convertible. When they called to schedule the appointment to look at my furniture, they said they were calling from Jennifer Convertible. There is no written response from the "independent" service company, just pictures. which were only provided to me through this complaint, even though I requested both the pictures and a written response both verbally and by email. As you can see from the photos provided by the "independent" service company, the damage/defect is at seams on the couch and at stress points on the love seat. In my opinion, this is due to poor workmanship and/or inferior materials. I feel the offer of a one time fix of the damage, with not guarantee of any recourse for any future possible defects is unacceptable.In my opinion, Jennifer Convertible was advised of this defect in a timely fashion and should live up to it's "worry free guarantee" against defects. If they are unwilling to live up to their guarantee, I feel that I am entitled to a full refund of the purchase price. ?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Sales Order # [redacted]Although cracking or peeling is not covered by theUpholstery Shield plan, I have asked a service tech to repair, best as possible,the customer’s chief concern 2 pinholes caused by a set of keys. The punctureswere not mentioned in the tech’s report. The punctures may have been...
overlookedif the surrounding area was peeling which would make repairing the area notpossible. We will send a tech to make the attempt, if possible, as a courtesy.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]While the business did finally reach out to me after weeks of being non-responsive (and me having to purchase another couch from another store), this response to my complaint is 100% False. The regional manager did finally call me and apologized that my case slipped through the cracks, however they did not attempt to make a delivery; also there was no voicemail left. So this response sounds as if Jennifer Convertibles is attempting to save face. This was the worse case of customer service I ever received and I cannot believe that this company is still in business. Being berated and hung up on by a salesperson and never being receiving a call back after 50 calls made should never be commonplace and I am still in shock that all this happened. While I did receive my money back, it certainly did not make up for this horrible experience. I will be sure to spread the word about the nonexistent customer service at Jennifer Convertibles.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Sales Order # [redacted]The furniture ordered on # [redacted] has been cancelled and
refunded to the customer’s Visa account. The Furniture ordered on [redacted] is
scheduled for home delivery on 10/**/15. We apologize for any delay or inconvenience
caused this customer.
Sales Order # [redacted]We had 2 separate factory authorized technicians out to thecustomer home to inspect the mattress. Each of them found the customer’smattress to be within factory specifications.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I was told a repairman was coming March [redacted] I thought to repair my couch He came looked at the couch, took notes and left, fixing nothing. I gave received an email stating parts are on order. This is unsatisfactory! I have been dealing with this company since November with this couch!!!!!!!!!! It's April!!!! I want a call from Revdex.com
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Sales Order # [redacted]I have spoken with the general Manager in Queens. He will contact the customer to obtain the 2 different credit card numbers necessary to process a full refund for the deposits placed with us in 2014.
Sales Order # [redacted] A refund in the amount of $150.00 was processed to the customer’s [redacted] account on 2/**/16. The authorizing bank takes 3-4 business days before they apply the credit amount to the individual customer accounts. We apologize for any delay caused this customer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
This is not a good solution: Reset something defective? It will still be defective. In my opinion.Yes, they have proposed an exchange, then I have to wait until Thanksgiving or Christmas for something I ordered July [redacted] weekend. 6 months of aggravation. It's an insult.I spoke to customer service yesterday. I was giving a 800 # and an extension: I am supposed to speak to a [redacted] @ ###-###-####. Ext [redacted] I just called and left a message. No one ever answers the phone.
[redacted]
Sales Order # CTS [redacted] / [redacted]Upon delivery of the damagedsofa the customer was given the option of delivery of a new sofa or a fullrefund and cancellation of the order. Refunding the cost of the delivery was anoption we told the customer we could not offer. A new sofa was successfullydelivery a few days later. The customer is now re-visiting the delivery chargeissue in their Revdex.com complaint. As a courtesy to the Revdex.com we have now offered andthe customer accepted a refund of $50.00 of the delivery charge.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Sales Order # [redacted] It is unfortunate that the manufacturer had to delay shipment of the model this customer had selected. Due to the delay management gave the customer a choice of options. 1) Cancel the order 2) Reselect to a...
different model with better availability. 3) Discount of $300.00 for the inconvenience of the delay. The customer has accepted the third option. We apologize for the unavoidable delay caused by the manufacturer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Agreed that they had sent a tech to my house on 12/**/16. It was to be a different tech for a second opinion, instead they sent the same tech. When I stated to the tech that it was to be a different tech, he laughed and stated that there isn't another tech. The tech agreed that there was an issue with the sofa, he even tried to take a picture of the sofa cushion sinking down to the left. I asked for a copy of his field report and he refused, said it was Jennifer Furniture policy not to provide the customer a copy of the field report, didn't offer to have me sign off on his report.The issue with the sofa is the same exact issue as the two previous repairs. They refuse to provide any written reports.The tech verbally agreed to me that the sofa and love seat have the same issue as before and that it was due the the poor quality of the metal that Jennifer Furniture uses.Again, the sofa was repaired twice under the warranty, the third call was placed before the year anniversary of the purchase but Jennifer Furniture has dragged out the issue 3 months. I have given them the opportunity to repair the furniture with the same exact issue on two previous occasions and it has occurred a third time in a 12 month span. We have tried to work with Jennifer Furniture before going to the Revdex.com, I requested a less expensive sofa and love seat in exchange for the faulty sofa and love seat to which it was ignored. I now want a 75% refund on the purchase. A sofa and a love seat shouldn't have structural failures within 3, 6 and 12 month after purchase, especially for the amount of money spent.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Please see the attached copy of the original Lifetime Leather Insurance Guarantee policy certificate. "Drying up over time" or "cracking" or "peeling" are NOT listed as policy exclusions. "Rips" are listed under "What is Covered by this Guarantee."Like most insurance policies, the policy I purchased is clear about what it covers and what it does not cover. The rip in my sofa is explicitly covered under the terms of the policy. Jennifer Convertibles sold me an insurance guarantee policy for which I paid $171.04, and it is their obligation to honor its terms. There is no wiggle room here.I already rejected the company's offer of a discount on another purchase. This is not a matter of "courtesy." This is a matter of the company's contractual obligation to provide a service that was purchased from them.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Sofa and Recliner were picked up by vendor, Jennifer Convertible Sunday July *,2017 Credit Card has not been credited monies for returned items, see Chase Statement of Transactions
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: I have a leather LIFETIME WARRANTY......not an upholstery shield protection plan.....the independent contractor did not touch my furniture. The tear started in one spot and extended to seam. No one has contacted me or left me a message. Lying as usual.
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Sales Order # [redacted] Date of Delivery 8/**/14 I am sorry but the customer’s furniture is well beyond its one year warranty for manufacturer defects. According to our customer care department record...
we have not had any contact with this customer since delivery almost 2 years ago. If the customer would like a referral to a private tech company please have her call us at [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The "independent" service company was hired by Jennifer Convertible. When they called to schedule the appointment to look at my furniture, they said they were calling from Jennifer Convertible. There is no written response from the "independent" service company, just pictures. which were only provided to me through this complaint, even though I requested both the pictures and a written response both verbally and by email. As you can see from the photos provided by the "independent" service company, the damage/defect is at seams on the couch and at stress points on the love seat. In my opinion, this is due to poor workmanship and/or inferior materials. I feel the offer of a one time fix of the damage, with not guarantee of any recourse for any future possible defects is unacceptable.In my opinion, Jennifer Convertible was advised of this defect in a timely fashion and should live up to it's "worry free guarantee" against defects. If they are unwilling to live up to their guarantee, I feel that I am entitled to a full refund of the purchase price. ?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Sales Order # [redacted]Although cracking or peeling is not covered by theUpholstery Shield plan, I have asked a service tech to repair, best as possible,the customer’s chief concern 2 pinholes caused by a set of keys. The punctureswere not mentioned in the tech’s report. The punctures may have been...
overlookedif the surrounding area was peeling which would make repairing the area notpossible. We will send a tech to make the attempt, if possible, as a courtesy.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]While the business did finally reach out to me after weeks of being non-responsive (and me having to purchase another couch from another store), this response to my complaint is 100% False. The regional manager did finally call me and apologized that my case slipped through the cracks, however they did not attempt to make a delivery; also there was no voicemail left. So this response sounds as if Jennifer Convertibles is attempting to save face. This was the worse case of customer service I ever received and I cannot believe that this company is still in business. Being berated and hung up on by a salesperson and never being receiving a call back after 50 calls made should never be commonplace and I am still in shock that all this happened. While I did receive my money back, it certainly did not make up for this horrible experience. I will be sure to spread the word about the nonexistent customer service at Jennifer Convertibles.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Sales Order # [redacted]The furniture ordered on # [redacted] has been cancelled and
refunded to the customer’s Visa account. The Furniture ordered on [redacted] is
scheduled for home delivery on 10/**/15. We apologize for any delay or inconvenience
caused this customer.
Sales Order # [redacted]We had 2 separate factory authorized technicians out to thecustomer home to inspect the mattress. Each of them found the customer’smattress to be within factory specifications.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I was told a repairman was coming March [redacted] I thought to repair my couch He came looked at the couch, took notes and left, fixing nothing. I gave received an email stating parts are on order. This is unsatisfactory! I have been dealing with this company since November with this couch!!!!!!!!!! It's April!!!! I want a call from Revdex.com
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Sales Order # [redacted]I have spoken with the general Manager in Queens. He will contact the customer to obtain the 2 different credit card numbers necessary to process a full refund for the deposits placed with us in 2014.
Sales Order # [redacted] We are in the process of replacing the customer’s damaged furniture.
Sales Order # [redacted] A refund in the amount of $150.00 was processed to the customer’s [redacted] account on 2/**/16. The authorizing bank takes 3-4 business days before they apply the credit amount to the individual customer accounts. We apologize for any delay caused this customer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
This is not a good solution: Reset something defective? It will still be defective. In my opinion.Yes, they have proposed an exchange, then I have to wait until Thanksgiving or Christmas for something I ordered July [redacted] weekend. 6 months of aggravation. It's an insult.I spoke to customer service yesterday. I was giving a 800 # and an extension: I am supposed to speak to a [redacted] @ ###-###-####. Ext [redacted] I just called and left a message. No one ever answers the phone.
[redacted]
Sales Order # CTS [redacted] / [redacted]Upon delivery of the damagedsofa the customer was given the option of delivery of a new sofa or a fullrefund and cancellation of the order. Refunding the cost of the delivery was anoption we told the customer we could not offer. A new sofa was successfullydelivery a few days later. The customer is now re-visiting the delivery chargeissue in their Revdex.com complaint. As a courtesy to the Revdex.com we have now offered andthe customer accepted a refund of $50.00 of the delivery charge.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Sales Order # [redacted]The customer has been contacted and the issue has beenbrought to closure.
Sales Order # [redacted] It is unfortunate that the manufacturer had to delay shipment of the model this customer had selected. Due to the delay management gave the customer a choice of options. 1) Cancel the order 2) Reselect to a...
different model with better availability. 3) Discount of $300.00 for the inconvenience of the delay. The customer has accepted the third option. We apologize for the unavoidable delay caused by the manufacturer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Agreed that they had sent a tech to my house on 12/**/16. It was to be a different tech for a second opinion, instead they sent the same tech. When I stated to the tech that it was to be a different tech, he laughed and stated that there isn't another tech. The tech agreed that there was an issue with the sofa, he even tried to take a picture of the sofa cushion sinking down to the left. I asked for a copy of his field report and he refused, said it was Jennifer Furniture policy not to provide the customer a copy of the field report, didn't offer to have me sign off on his report.The issue with the sofa is the same exact issue as the two previous repairs. They refuse to provide any written reports.The tech verbally agreed to me that the sofa and love seat have the same issue as before and that it was due the the poor quality of the metal that Jennifer Furniture uses.Again, the sofa was repaired twice under the warranty, the third call was placed before the year anniversary of the purchase but Jennifer Furniture has dragged out the issue 3 months. I have given them the opportunity to repair the furniture with the same exact issue on two previous occasions and it has occurred a third time in a 12 month span. We have tried to work with Jennifer Furniture before going to the Revdex.com, I requested a less expensive sofa and love seat in exchange for the faulty sofa and love seat to which it was ignored. I now want a 75% refund on the purchase. A sofa and a love seat shouldn't have structural failures within 3, 6 and 12 month after purchase, especially for the amount of money spent.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Better...
Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Please see the attached copy of the original Lifetime Leather Insurance Guarantee policy certificate. "Drying up over time" or "cracking" or "peeling" are NOT listed as policy exclusions. "Rips" are listed under "What is Covered by this Guarantee."Like most insurance policies, the policy I purchased is clear about what it covers and what it does not cover. The rip in my sofa is explicitly covered under the terms of the policy. Jennifer Convertibles sold me an insurance guarantee policy for which I paid $171.04, and it is their obligation to honor its terms. There is no wiggle room here.I already rejected the company's offer of a discount on another purchase. This is not a matter of "courtesy." This is a matter of the company's contractual obligation to provide a service that was purchased from them.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Sofa and Recliner were picked up by vendor, Jennifer Convertible Sunday July *,2017 Credit Card has not been credited monies for returned items, see Chase Statement of Transactions
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]