Sales Order # [redacted]A service tech was out to the customer’s home in March 2015.Upon inspection, the furniture was found to be free of defects and up tofactory specs. Perhaps something has changed in the last four months or wasoverlooked by the first tech. I will have 2nd opinion tech contactthe...
customer to inspect and service any factory defects he finds.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The matter is not resolved until the furniture has been looked out and someone has come out
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint...
ID# [redacted], and have determined that my complaint has NOT been resolved because:
I have explained several times to JC that there was mistake (or cheating from JC side) and I never discussed with Mr. D[redacted] (a manager of that store) such conditions.We agreed with Mr. D[redacted] that JC refunds one item only (which costs 250$), because the technician said that the item was so bad quality that there was no chance to fix it.I purchased the furniture for 2900$ and additionally to that I purchased a warranty which costed me about 100$.The furniture started breaking almost from the first day of the delivery and it was repaired about 7 times during the last yearand it makes no sense for me to refuse the warranty and get only 250$ of refund. It just makes no sense and this is not what we agreed about with Mr. D[redacted].I asked JC many times to talk to Mr. D[redacted] and confirm the terms of our agreements but it was ignored.I'm absolutely fine to return the refund of 250$ and get my warranty back.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Sales Order # [redacted]A service tech was out to the customer’s home in March 2015.Upon inspection, the furniture was found to be free of defects and up tofactory specs. Perhaps something has changed in the last four months or wasoverlooked by the first tech. I will have 2nd opinion tech contactthe...
customer to inspect and service any factory defects he finds.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The matter is not resolved until the furniture has been looked out and someone has come out
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint...
ID# [redacted], and have determined that my complaint has NOT been resolved because:
I have explained several times to JC that there was mistake (or cheating from JC side) and I never discussed with Mr. D[redacted] (a manager of that store) such conditions.We agreed with Mr. D[redacted] that JC refunds one item only (which costs 250$), because the technician said that the item was so bad quality that there was no chance to fix it.I purchased the furniture for 2900$ and additionally to that I purchased a warranty which costed me about 100$.The furniture started breaking almost from the first day of the delivery and it was repaired about 7 times during the last yearand it makes no sense for me to refuse the warranty and get only 250$ of refund. It just makes no sense and this is not what we agreed about with Mr. D[redacted].I asked JC many times to talk to Mr. D[redacted] and confirm the terms of our agreements but it was ignored.I'm absolutely fine to return the refund of 250$ and get my warranty back.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]