Sales Order # [redacted] The customer is scheduled for service on 11/**. The furniture is under warranty and we reserve the right to service the furniture under that warranty.
Sales [redacted] The customer’s order was placed in charge-back by his credit card company. The bank will complete the refund process internally with the customer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Sales Order # [redacted] The new part order placed for this customer is in transit to the customer. Upon receipt a service technician will contact our customer to arrange for installation. We apologize for any inconvenience caused this customer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
1. The warranty I purchased was a "Lifetime Warranty" so after 6 years, it does not expire by definition as claimed by Jennifer Convertible.2. The second piece that Jennifer Convertible claims that I "refused" to have installed was not installed because the material came defective with white spots on the material. I still have the material as proof if required. It was the recommendation of the technician not to install the defective material. 3. The 50% off full retail is a farce because currently, almost all their furniture is already on sale 50%4. The proof that the material was no replaced in kind can be understood in the fact that the original material lasted 6 years and the new material they installed on a portion of my couch lasted less than 3 weeks. Additionally, the texture of the material was different as can be seen when comparing the the re-installed section vs. the original section.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Sales Order # [redacted]The customer spoke with a call center supervisor and hasagreed to accept service on their furniture. A service company will becontacting the customer to schedule a date.
Bureau:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
They sent someone out on March [redacted] and I was told they would be repairing the couch. The serviceman came and did no repairs
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Sales Order # [redacted] The Valspar / Guardsman plan the customer purchased is an outside / third party company. The customer should contact Guardsman directly in regards to canceling their plan. The contact phone number is [redacted]
Sales Order # [redacted] The customer has had full use of their furniture while we ordered from the manufacturer set of new legs for the customer. The legs were not broken or unusable. The original legs were in the color / wood finish. We apologize for any inconvenience caused this customer but no additional discounts can be offered.
Sales Order # [redacted] The damage to the customer’s furniture was not caused by a defect in materials or workmanship but rather the seat cores and back cores are flattening out due to extreme use or wear and tear. The furniture is warranted for manufacturer defects. The factory warranty does not...
cover use. I am sorry but this issue is not covered by the warranty.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I got a voicemail (1st one) from the trucking company yesterday afternoon. I will return his call today. I am still not satisfied with the whole order and how things have been handled.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Sales Order # [redacted]This is a special order furniture purchase. At the time of theorder (5/*/15) it was estimated to take approximately 2 – 4 weeks. Thefurniture arrived in our warehouse this week and the customer has beencontacted and the furniture has been scheduled for home delivery. We...
apologizefor any inconvenience caused this customer.
Sales Order [redacted]I am processing an authorization to exchange the customer’sfurniture. The local showroom will contact the customer in the next 7 days inregards to availability / delivery timetable.
Sales Order # [redacted] Although the customer’s furniture is out of warranty we have offered, at our expense, to send a tech to the customer as a courtesy. A service company will be contacting the customer in the next 5 days to schedule a service visit. Based on the results of that visit we will determine how to further proceed.
Sales Order # [redacted] The customer is confusing the one year manufacturer warranty with the 5 year Guardsman plan purchased with the furniture. The Guardsman plan is a third party plan provider. If the customer has an issue or questions about the plan they should contact Valspar / Guardsman...
directly at ###-###-####. Ask for a supervisor to assist in overturning the turn down if it is not warranted.
Sales Order # [redacted] As a courtesy, without benefit of an inspection, we agreed to order components for the customer’s bed frame, sight unseen. The factory is temporarily out of stock and expects to receive and ship the components to the customer the week of June [redacted]. We apologize for any...
Sales Order # [redacted] The customer is scheduled for service on 11/**. The furniture is under warranty and we reserve the right to service the furniture under that warranty.
Sales Order # [redacted]The customer’s order has been cancelled and a full refund is being processed to 2 different Visa accounts.
Sales Order # [redacted] The customer has been contacted and the matter has been closed by a mutual agreement.
Sales [redacted] The customer’s order was placed in charge-back by his credit card company. The bank will complete the refund process internally with the customer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Sales Order # [redacted] The new part order placed for this customer is in transit to the customer. Upon receipt a service technician will contact our customer to arrange for installation. We apologize for any inconvenience caused this customer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
1. The warranty I purchased was a "Lifetime Warranty" so after 6 years, it does not expire by definition as claimed by Jennifer Convertible.2. The second piece that Jennifer Convertible claims that I "refused" to have installed was not installed because the material came defective with white spots on the material. I still have the material as proof if required. It was the recommendation of the technician not to install the defective material. 3. The 50% off full retail is a farce because currently, almost all their furniture is already on sale 50%4. The proof that the material was no replaced in kind can be understood in the fact that the original material lasted 6 years and the new material they installed on a portion of my couch lasted less than 3 weeks. Additionally, the texture of the material was different as can be seen when comparing the the re-installed section vs. the original section.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Sales Order # [redacted]The customer spoke with a call center supervisor and hasagreed to accept service on their furniture. A service company will becontacting the customer to schedule a date.
Better Business...
Bureau:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
They sent someone out on March [redacted] and I was told they would be repairing the couch. The serviceman came and did no repairs
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Sales Order # [redacted] The Valspar / Guardsman plan the customer purchased is an outside / third party company. The customer should contact Guardsman directly in regards to canceling their plan. The contact phone number is [redacted]
Sales Order # [redacted] The customer has had full use of their furniture while we ordered from the manufacturer set of new legs for the customer. The legs were not broken or unusable. The original legs were in the color / wood finish. We apologize for any inconvenience caused this customer but no additional discounts can be offered.
Sales Order # [redacted] The damage to the customer’s furniture was not caused by a defect in materials or workmanship but rather the seat cores and back cores are flattening out due to extreme use or wear and tear. The furniture is warranted for manufacturer defects. The factory warranty does not...
cover use. I am sorry but this issue is not covered by the warranty.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I got a voicemail (1st one) from the trucking company yesterday afternoon. I will return his call today. I am still not satisfied with the whole order and how things have been handled.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Sales Order # [redacted]This is a special order furniture purchase. At the time of theorder (5/*/15) it was estimated to take approximately 2 – 4 weeks. Thefurniture arrived in our warehouse this week and the customer has beencontacted and the furniture has been scheduled for home delivery. We...
apologizefor any inconvenience caused this customer.
Sales Order [redacted]I am processing an authorization to exchange the customer’sfurniture. The local showroom will contact the customer in the next 7 days inregards to availability / delivery timetable.
Sales Order # [redacted] Although the customer’s furniture is out of warranty we have offered, at our expense, to send a tech to the customer as a courtesy. A service company will be contacting the customer in the next 5 days to schedule a service visit. Based on the results of that visit we will determine how to further proceed.
Sales Order # [redacted]The customer’s furniture is under warranty and industryaccepted standards will be used to complete the repair.
Sales Order # [redacted] The customer is confusing the one year manufacturer warranty with the 5 year Guardsman plan purchased with the furniture. The Guardsman plan is a third party plan provider. If the customer has an issue or questions about the plan they should contact Valspar / Guardsman...
directly at ###-###-####. Ask for a supervisor to assist in overturning the turn down if it is not warranted.
Sales Order # [redacted] As a courtesy, without benefit of an inspection, we agreed to order components for the customer’s bed frame, sight unseen. The factory is temporarily out of stock and expects to receive and ship the components to the customer the week of June [redacted]. We apologize for any...
inconvenience caused this customer.
Sales Order # [redacted] The customer has accepted service under the terms of the factory warranty. She is currently scheduled for service on 5/**.