Sales Order # [redacted] I am sorry but the customer’s bonded leather furniture is over years old and no longer covered by any factory warrantiesAs a courtesy we offered to send the customer a 20% off certificate to use to purchase replacement furnitureThe customer refused our offer
Sales Order # COR [redacted] A service tech was out to the customer home on The furniture was inspected and found to be up to factory specificationsBoth the reclining sofa and the reclining loveseat were found to be operating properly and to be free of any defects
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The service tech came and did not do anythingthey were unable to resolve the problemAt this point, we have no choice but to ask to return the sofa for a full refund but they do not want to take it back[redacted]
Sales Order # [redacted] ***We had separate factory authorized technicians out to thecustomer home to inspect the mattressEach of them found the customer’smattress to be within factory specifications
Sales Order # [redacted] ***The customer spoke with a call center supervisor and hasagreed to accept service on their furnitureA service company will becontacting the customer to schedule a date
Sales Order # UPK [redacted] / *** / [redacted] The furniture is on order from the manufacturerThe local showroom will contact the customer as soon as the furniture becomes available for delivery / exchangeApproximately 4-weeks from the date it was ordered
Sales Order # [redacted] ***I have spoken with the general Manager in QueensHe will contact the customer to obtain the different credit card numbers necessary to process a full refund for the deposits placed with us in
Sales Order # [redacted] ***The furniture ordered on # [redacted] has been cancelled and refunded to the customer’s Visa accountThe Furniture ordered on [redacted] is scheduled for home delivery on We apologize for any delay or inconvenience caused this customer
The customer is pending an even exchangeHe was told it would be 12- [redacted] fro, He was not happy and the Director of Sales/Customer Care offered him to reselect to the other Softee at no extra chargeIt would be in mid to late SeptemberHe is demanding a pick and has not said yes or no to our offer
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: While Jennifer Convertible does make repairs to their furniture within the year warranty they did agree with me that this is not acceptable and was damaged upon deliveryWhen I contacted the sales person in regards to this issue she told me that if the couch is fixable as in pieces that can be replaced that would happen but if the frame was broken, cracked or damaged that they would deliver a new piece of furnitureI am not sure if that is why she is no longer with the company but that was what I was toldI was also told that this couch will last yearsJC told me on Friday June [redacted] that the repair is not fixing the cracked frame but adding A piece of wood to support the cracked frameI told them that I was in contact with the Revdex.com and that if they can not replace the broken piece to refund me the total cost of the couch and pick it upThey told me that they would pass this information on and get in contact witht the credit card company and that someone would be in touch In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Sales Order # [redacted] The Valspar / Guardsman plan the customer purchased is an outside / third party companyThe customer should contact Guardsman directly in regards to canceling their planThe contact phone number is [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have a leather LIFETIME WARRANTY......not an upholstery shield protection plan.....the independent contractor did not touch my furniture The tear started in one spot and extended to seam No one has contacted me or left me a message Lying as usual [Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Sales Order # [redacted] We have agreed to pick up the customer’s furniture and issue a refund of $upon return of the furniture in good conditionThe customer will be contacted to schedule a date with the delivery company for the pick up
Sales Order # [redacted] ***This information is entered by a delivery operationsrepresentative live while they are on the phone with the delivery team and thecustomer:The first question our Delivery operations representativesask the customer is, did you witness the delivery attempt and agree thefurniture will not fitThe customer was in agreement that the furniture wouldnot fitThe delivery operations representative will then explain tothe customer the various options:1- For an additional $fee plus tax the customer can have a separate delivery bya company that will disassemble the furniture and reassemble the furniture inthe room that the customer wants the furniture to reside.2- Reselect to different furniture model and receive credit for everything other than today’sdelivery charge of $plus tax.3- Cancel the order and pay the delivery charge of $and a restocking fee of 10% ofthe purchase.4- Redeliver the furniture to the customer’s front door step for no additional charge and itwould be up to the customer to bring the furniture into their homeWe wouldrequire the customer to inspect the furniture on delivery for any damages andthan sign a waiver agreeing that they are taking responsibility for any damageto the furniture from that point.5- Redeliver the furniture and if it does not fit they would be responsible for both deliveryattempts for a total of and than they can choose from options # 1-Ifthe customer demands that they force the furniture past the point where damageto the furniture or damage to the home will happen, we will ask the customer tosign a waiver taking responsibility to the home and the furnitureOnce thewaiver is signed the customer must accept the disassembly and pay thedisassembly charges.We have made these offers repeatedly to the customer and theonly outcome she wants is a full refundFurniture not fitting into the room acustomer wants the furniture in, is clearly indicated on our purchase ordersand the only options written are for the customer to pay the KD fee or cancelthe order with a 30% restocking fee plus the charge for the delivery attempt.We believe we have tried every way to work this out with thecustomer and she will only accept a full refund
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The response from Jennifer Convertibles is the same one I have been getting in all my phone callsThe reason I refused to accept their 20% offer on my next purchase is because they continue to ignore my complaintI fully understand what their guarantee and warranty state on the back of my receiptWhat they continue to ignore is two fold:1) It states on the receipt that the product they sold me is "all leather.” IT IS NOT LEATHERI found out the hard wayWhen the material was “disintegrating,” they replaced two cushions“Disintegrating" is a description, not just made by me, the customer, but by their own salesperson and their own service man who replaced the first two cushions, with the promise to continue replacing them for my life timeNow that the entire five piece set is disintegrating under use, they are refusing to honor their “leather products” saying they only guarantee leather for one yearBut it is NOT LEATHER, and this is advertising, presentation, and I could take them to court easily for the entire cost of the five piece setI am asking for 40% off on the next purchase, which will definitely NOT be what they call leather.2) Their guarantee covers their material for one year against “wear and tear, which may include wrinkling, pilling, fading, shrinking or stretching Lines, rubs, and creases are natural to the fabric and add to its casual elegance ” Both their service man and their sales people have inspected the material closely and very quickly stated this is not wear or tear; this is “disintegrating.” And both have advised me to take this up with the customer complaint peopleThus far, all the customer complaint people do is to recite what their guarantee states on the back of the receipt, WITHOUT EVEN LOOKING AT THE MATERIAL OR PAYING ANY ATTENTION TO WHAT THEIR OWN SERVICE AND SALE PEOPLE ARE SAYINGHere is a picture, one among many that I have sent to Jennifer Convertibles complaint services, that they refuse to acknowledge! Original look was a dark shiny polished leather lookHere’s what it has disintegrated into: [redacted] 1) THIS IS NOT LEATHERADVERTISING! PRESENTATION! THEY ARE LYING!2) THIS IS NOT WEAR! "THIS IS DISINTEGRATING!"My next step? Sue for a refund of the entire cost of the five piece set!Or settle for 40% off the price of a NON “LEATHER” set at their store [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This is not a good solution: Reset something defective? It will still be defectiveIn my opinion.Yes, they have proposed an exchange, then I have to wait until Thanksgiving or Christmas for something I ordered July [redacted] weekend months of aggravation It's an insult.I spoke to customer service yesterday I was giving a # and an extension: I am supposed to speak to a [redacted] [redacted] *** @ ###-###-####Ext *** I just called and left a message No one ever answers the phone [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Jennifer Convertibles has stated that components have been sent to my homeThe only components received is a bag of stuffing which is still hereThe issue with the couches (love seat and sofa) are the springs and/or frameThe structure will not be fixed with stuffingI am now refusing service because multiple technicians have been sent out on multiple occasions to fix the issues which still 'til this date hasn't been correctedI have been going back and forth with Jennifer Convertibles trying to get the issues to the couches fixed since June and I have gotten to the point where I am now refusing repairAll I want as a resolution is a refund In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Sales Order # [redacted] ***The customer’s furniture is under warrantyA service techwas at the customer’s home and based on his visit components were ordered on 7/**.They have subsequently been received by the customerA service tech has since beenscheduled to complete service for this customer
Sales Order # [redacted] I am sorry but the customer’s bonded leather furniture is over years old and no longer covered by any factory warrantiesAs a courtesy we offered to send the customer a 20% off certificate to use to purchase replacement furnitureThe customer refused our offer
Sales Order # COR [redacted] A service tech was out to the customer home on The furniture was inspected and found to be up to factory specificationsBoth the reclining sofa and the reclining loveseat were found to be operating properly and to be free of any defects
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The service tech came and did not do anythingthey were unable to resolve the problemAt this point, we have no choice but to ask to return the sofa for a full refund but they do not want to take it back[redacted]
Sales Order # [redacted] ***The customer’s order has been cancelled and a full refund is being processed to different Visa accounts
Sales Order # [redacted] ***We had separate factory authorized technicians out to thecustomer home to inspect the mattressEach of them found the customer’smattress to be within factory specifications
Sales Order # [redacted] ***The customer spoke with a call center supervisor and hasagreed to accept service on their furnitureA service company will becontacting the customer to schedule a date
Sales Order # UPK [redacted] / *** / [redacted] The furniture is on order from the manufacturerThe local showroom will contact the customer as soon as the furniture becomes available for delivery / exchangeApproximately 4-weeks from the date it was ordered
Sales Order # [redacted] ***I have spoken with the general Manager in QueensHe will contact the customer to obtain the different credit card numbers necessary to process a full refund for the deposits placed with us in
Sales Order # [redacted] The customer did an internal chargeback with their credit card companyThe order is cancelled and we are not challenging it
Sales Order # [redacted] ***The furniture ordered on # [redacted] has been cancelled and refunded to the customer’s Visa accountThe Furniture ordered on [redacted] is scheduled for home delivery on We apologize for any delay or inconvenience caused this customer
The customer is pending an even exchangeHe was told it would be 12- [redacted] fro, He was not happy and the Director of Sales/Customer Care offered him to reselect to the other Softee at no extra chargeIt would be in mid to late SeptemberHe is demanding a pick and has not said yes or no to our offer
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: While Jennifer Convertible does make repairs to their furniture within the year warranty they did agree with me that this is not acceptable and was damaged upon deliveryWhen I contacted the sales person in regards to this issue she told me that if the couch is fixable as in pieces that can be replaced that would happen but if the frame was broken, cracked or damaged that they would deliver a new piece of furnitureI am not sure if that is why she is no longer with the company but that was what I was toldI was also told that this couch will last yearsJC told me on Friday June [redacted] that the repair is not fixing the cracked frame but adding A piece of wood to support the cracked frameI told them that I was in contact with the Revdex.com and that if they can not replace the broken piece to refund me the total cost of the couch and pick it upThey told me that they would pass this information on and get in contact witht the credit card company and that someone would be in touch In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Sales Order # [redacted] The Valspar / Guardsman plan the customer purchased is an outside / third party companyThe customer should contact Guardsman directly in regards to canceling their planThe contact phone number is [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have a leather LIFETIME WARRANTY......not an upholstery shield protection plan.....the independent contractor did not touch my furniture The tear started in one spot and extended to seam No one has contacted me or left me a message Lying as usual [Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Sales Order # [redacted] We have agreed to pick up the customer’s furniture and issue a refund of $upon return of the furniture in good conditionThe customer will be contacted to schedule a date with the delivery company for the pick up
Sales Order # [redacted] ***This information is entered by a delivery operationsrepresentative live while they are on the phone with the delivery team and thecustomer:The first question our Delivery operations representativesask the customer is, did you witness the delivery attempt and agree thefurniture will not fitThe customer was in agreement that the furniture wouldnot fitThe delivery operations representative will then explain tothe customer the various options:1- For an additional $fee plus tax the customer can have a separate delivery bya company that will disassemble the furniture and reassemble the furniture inthe room that the customer wants the furniture to reside.2- Reselect to different furniture model and receive credit for everything other than today’sdelivery charge of $plus tax.3- Cancel the order and pay the delivery charge of $and a restocking fee of 10% ofthe purchase.4- Redeliver the furniture to the customer’s front door step for no additional charge and itwould be up to the customer to bring the furniture into their homeWe wouldrequire the customer to inspect the furniture on delivery for any damages andthan sign a waiver agreeing that they are taking responsibility for any damageto the furniture from that point.5- Redeliver the furniture and if it does not fit they would be responsible for both deliveryattempts for a total of and than they can choose from options # 1-Ifthe customer demands that they force the furniture past the point where damageto the furniture or damage to the home will happen, we will ask the customer tosign a waiver taking responsibility to the home and the furnitureOnce thewaiver is signed the customer must accept the disassembly and pay thedisassembly charges.We have made these offers repeatedly to the customer and theonly outcome she wants is a full refundFurniture not fitting into the room acustomer wants the furniture in, is clearly indicated on our purchase ordersand the only options written are for the customer to pay the KD fee or cancelthe order with a 30% restocking fee plus the charge for the delivery attempt.We believe we have tried every way to work this out with thecustomer and she will only accept a full refund
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The response from Jennifer Convertibles is the same one I have been getting in all my phone callsThe reason I refused to accept their 20% offer on my next purchase is because they continue to ignore my complaintI fully understand what their guarantee and warranty state on the back of my receiptWhat they continue to ignore is two fold:1) It states on the receipt that the product they sold me is "all leather.” IT IS NOT LEATHERI found out the hard wayWhen the material was “disintegrating,” they replaced two cushions“Disintegrating" is a description, not just made by me, the customer, but by their own salesperson and their own service man who replaced the first two cushions, with the promise to continue replacing them for my life timeNow that the entire five piece set is disintegrating under use, they are refusing to honor their “leather products” saying they only guarantee leather for one yearBut it is NOT LEATHER, and this is advertising, presentation, and I could take them to court easily for the entire cost of the five piece setI am asking for 40% off on the next purchase, which will definitely NOT be what they call leather.2) Their guarantee covers their material for one year against “wear and tear, which may include wrinkling, pilling, fading, shrinking or stretching Lines, rubs, and creases are natural to the fabric and add to its casual elegance ” Both their service man and their sales people have inspected the material closely and very quickly stated this is not wear or tear; this is “disintegrating.” And both have advised me to take this up with the customer complaint peopleThus far, all the customer complaint people do is to recite what their guarantee states on the back of the receipt, WITHOUT EVEN LOOKING AT THE MATERIAL OR PAYING ANY ATTENTION TO WHAT THEIR OWN SERVICE AND SALE PEOPLE ARE SAYINGHere is a picture, one among many that I have sent to Jennifer Convertibles complaint services, that they refuse to acknowledge! Original look was a dark shiny polished leather lookHere’s what it has disintegrated into: [redacted] 1) THIS IS NOT LEATHERADVERTISING! PRESENTATION! THEY ARE LYING!2) THIS IS NOT WEAR! "THIS IS DISINTEGRATING!"My next step? Sue for a refund of the entire cost of the five piece set!Or settle for 40% off the price of a NON “LEATHER” set at their store [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This is not a good solution: Reset something defective? It will still be defectiveIn my opinion.Yes, they have proposed an exchange, then I have to wait until Thanksgiving or Christmas for something I ordered July [redacted] weekend months of aggravation It's an insult.I spoke to customer service yesterday I was giving a # and an extension: I am supposed to speak to a [redacted] [redacted] *** @ ###-###-####Ext *** I just called and left a message No one ever answers the phone [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Jennifer Convertibles has stated that components have been sent to my homeThe only components received is a bag of stuffing which is still hereThe issue with the couches (love seat and sofa) are the springs and/or frameThe structure will not be fixed with stuffingI am now refusing service because multiple technicians have been sent out on multiple occasions to fix the issues which still 'til this date hasn't been correctedI have been going back and forth with Jennifer Convertibles trying to get the issues to the couches fixed since June and I have gotten to the point where I am now refusing repairAll I want as a resolution is a refund In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Sales Order # [redacted] ***The customer’s furniture is under warrantyA service techwas at the customer’s home and based on his visit components were ordered on 7/**.They have subsequently been received by the customerA service tech has since beenscheduled to complete service for this customer