Sales Order # *** *** I am sorry but the customer’s manufacture warranty has expiredThe customer’s initial complaint was for service performed a year agoWe are not sure why the customer waited months to contact to complain about this serviceBeyond the expired manufacturer warranty the
customer contacted their Guardsman planWhatever the issues were with Guardsman, we are not privy to their database, the customer was unhappy with the planWe offered to cancel the third party Guardsman plan and refund the cost of the plan
Sales Order # *** *** We are arranging for the customer to be contacted in Michigan to arrange for a pick up and refund of the customer’s furnitureThe customer will be contacted in the next 7-days
Sales Order # *** *** The lift-top table the customer selected has what the factory describes as a "rustic" finishA rustic finish means that there will be some "normal" imperfections in the wood finishAs a courtesy to the customer we offered to waive the 30% restocking feeThe
customer would be allowed to reselect to a different item incurring only the cost of the delivery / pick up of the old table being reselectedThe customer has accepted our offer
NYF *** * *** Although the customer’s furniture is under warranty and we normally reserve the right to service furniture that is under warrantyWe have authorized the exchange of the customer’s furnitureThe new 3-pc modular is on order from the manufacturer and will be ready for delivery /
exchange at the end of OctoberIf the customer prefers to reselect to a different set of equal or greater value, that is an option we can offerCanceling the order for a pick up and full refund is not an option
Sales Order # *** *** The initial delivery date of 7/** was changed when the
customer switched their selection from the Durablend model to the Dawson model on 7/**It
was explained that the new selection would not be available for delivery for
approximately
weeksThe customer was not home for delivery on 8/**/We
have since agreed to waive the redelivery chargeThe customer refused our
offerWe have agreed to make a full refund and cancel the order in fullThe
customer said they would call back with the credit card numbers and expiration
informationTo date the customer has not called the local showroom back
Without that information a refund to the credit card cannot be processed
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that the proposed resolution is partially satisfactory however incomplete at this stage.I would request that they actually arrange for "the service company" to confirm installation and as well as removal and disposal of broken frame on the day of delivery or day following I do not know who they are referring to as the service company, and in my experience this company agrees to do things, but does not follow through as there is no mechanism to hold them accountableI would like written confirmation of the person, date, time and contact number who will come to complete installation, removal and disposal before I consider this issue resolved. I also believe a partial refund of to dollars is in order because I ordered the product months ago and have not yet received itThey have had my money to earn interest during that time, while I have not had the product during that timeI look forward to an additional response to all of my requests. Thank you,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved. HelloThank you for contacting Jennifer Convertables on my behalfGuardsman did follow up with me and although they did not give me a refund, they did in fact have a technician come to my home and service my furnitureThe date of service was actually today and I am pleased with the results. Again, thank you for help in this matter.*** ***
Sales Order # *** *** * *** As a courtesy, for the inconvenience, management has issued a $refund to the customer’s finance accountIt will appear on the next billing statement
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I am in agreement that the recliner sofa will be exchanged out for a brand new recliner sofa The recliner chair still needs to be resolved a technician should come out to the home (this time someone who can fix mechanisms in chairs) and fix/adjust to chair so it will close.Please sent someone qualified to actually work on chairs and recliners and not someone who will make the situation worse.Thank you*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Because I still do not have the credit, and have no actual proof that the table, chair, and cabinet have been placed on order. I refuse to close this case until I have the credit that was supposed to be processed on 3/** (weeks ago) and the new furniture has arrived and is not damaged. I spoke with a lovely woman in customer service, Meryl, and she advised that the credit wasn't even issued until 4/- over weeks from when we were told it was being processed. Send send a copy of the order for the replacement furniture, so I know it has actually been ordered. Thank you,
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Sales Order # *** *** * *** An authorization to pick up and refund the customer’s chair has been issuedThe pick up has been scheduled for 10/**A refund will be processed after the chair is received by our distribution center
Sales Order # *** *** Credit card accounts used in transaction are apparently no longer validIn order to effect a check refund the customer has been asked to come into the showroom to fill out and sign the authorization to make this refund by checkOnce done a check will mailed to the customer
Sales Order # *** *** * *** * *** We offered and the customer agreed to a reselection to a different set of furnitureThe customer came into our showroom over the past weekend and made their selectionThe customer will be contacted to schedule delivery / exchange once the new items arrive
in our warehouse from the manufacturer
Sales Order # *** * *** The customer has been contacted in regards to replacing the damaged merchandiseAn order has been placed and the local showroom will contact the customer as soon as the new items become available for delivery / exchangeIn regards to the home delivery damage, the owner of the trucking company is aware and has left messages, where possible, for the customer return his callsHe has possible numbersHe has left voicemail where possible, and texted where possibleAt this writing there has been no response
Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Response doesn't explain why I cannot get a copy of the inspection reportIt doesn't explain why Jennifer Convertible will only cover indents that are inches deep when the manufacturer will accept indents at inches deepThe inspection report must be wrong, I don't believe a defective mattress can un-sagg itself an entire inch after having laid on it for several months.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Sales Order # ** *** * *** * *** * *** At the point of delivery the customer refused the furniture each time for different reasonsThe customer accepted delivery of the last set of furnitureI will have a service tech contact the customer to inspect and if necessary service any defects
Sales Order # *** *** The customer’s furniture, purchased in Brooklyn, NY has been transferred to an independent delivery company that services the state of FloridaThat company has been attempting to contact the customer to schedule a delivery dateThey tell me
the customer is not responding to messages left
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# *** and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The warrantee was a Lifetime Warranty for my lifeThe stipulation was to call within days of accidental damage which I didThen they said its cumulative damage to try to get out of the warranteeThey said they would give me half off a new one but no showrooms in California and would not let me get that but said they would refund the warrantee amountI've never heard of when you try to get what the warrantee says they want to give you the money back for the warrantee That is a joke The warrantee says to fix the damage or replace the convertible sofaThe company is not honoring their warrantee The couch has had little use and the phrase Lifetime Warrantee makes it not matter whether the couch is years oldI expected it to lastNot happy with response
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved becaue:
I am not happy with this response because, basically I bought a sofa that is already giving me problems after three months and Jennifer Convertible does not care that they sent out a product that was obviously not made properlyI am being told its my problemI have to deal with it because its under warrantySo when my warranty is up whats going to happenI am going to be stuck paying for repairsThis is unacceptable, I do not want this sofa and should not be forced to keep it In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Sales Order # *** *** I am sorry but the customer’s manufacture warranty has expiredThe customer’s initial complaint was for service performed a year agoWe are not sure why the customer waited months to contact to complain about this serviceBeyond the expired manufacturer warranty the
customer contacted their Guardsman planWhatever the issues were with Guardsman, we are not privy to their database, the customer was unhappy with the planWe offered to cancel the third party Guardsman plan and refund the cost of the plan
Sales Order # *** *** We are arranging for the customer to be contacted in Michigan to arrange for a pick up and refund of the customer’s furnitureThe customer will be contacted in the next 7-days
Sales Order # *** *** The lift-top table the customer selected has what the factory describes as a "rustic" finishA rustic finish means that there will be some "normal" imperfections in the wood finishAs a courtesy to the customer we offered to waive the 30% restocking feeThe
customer would be allowed to reselect to a different item incurring only the cost of the delivery / pick up of the old table being reselectedThe customer has accepted our offer
NYF *** * *** Although the customer’s furniture is under warranty and we normally reserve the right to service furniture that is under warrantyWe have authorized the exchange of the customer’s furnitureThe new 3-pc modular is on order from the manufacturer and will be ready for delivery /
exchange at the end of OctoberIf the customer prefers to reselect to a different set of equal or greater value, that is an option we can offerCanceling the order for a pick up and full refund is not an option
Sales Order # *** *** The initial delivery date of 7/** was changed when the
customer switched their selection from the Durablend model to the Dawson model on 7/**It
was explained that the new selection would not be available for delivery for
approximately
weeksThe customer was not home for delivery on 8/**/We
have since agreed to waive the redelivery chargeThe customer refused our
offerWe have agreed to make a full refund and cancel the order in fullThe
customer said they would call back with the credit card numbers and expiration
informationTo date the customer has not called the local showroom back
Without that information a refund to the credit card cannot be processed
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that the proposed resolution is partially satisfactory however incomplete at this stage.I would request that they actually arrange for "the service company" to confirm installation and as well as removal and disposal of broken frame on the day of delivery or day following I do not know who they are referring to as the service company, and in my experience this company agrees to do things, but does not follow through as there is no mechanism to hold them accountableI would like written confirmation of the person, date, time and contact number who will come to complete installation, removal and disposal before I consider this issue resolved. I also believe a partial refund of to dollars is in order because I ordered the product months ago and have not yet received itThey have had my money to earn interest during that time, while I have not had the product during that timeI look forward to an additional response to all of my requests. Thank you,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved. HelloThank you for contacting Jennifer Convertables on my behalfGuardsman did follow up with me and although they did not give me a refund, they did in fact have a technician come to my home and service my furnitureThe date of service was actually today and I am pleased with the results. Again, thank you for help in this matter.*** ***
Sales Order # *** *** * *** As a courtesy, for the inconvenience, management has issued a $refund to the customer’s finance accountIt will appear on the next billing statement
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I am in agreement that the recliner sofa will be exchanged out for a brand new recliner sofa The recliner chair still needs to be resolved a technician should come out to the home (this time someone who can fix mechanisms in chairs) and fix/adjust to chair so it will close.Please sent someone qualified to actually work on chairs and recliners and not someone who will make the situation worse.Thank you*** ***
Sales Order # ** *** The service company did finally connect with the customer and has a scheduled service visit for Saturday April ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Because I still do not have the credit, and have no actual proof that the table, chair, and cabinet have been placed on order. I refuse to close this case until I have the credit that was supposed to be processed on 3/** (weeks ago) and the new furniture has arrived and is not damaged. I spoke with a lovely woman in customer service, Meryl, and she advised that the credit wasn't even issued until 4/- over weeks from when we were told it was being processed. Send send a copy of the order for the replacement furniture, so I know it has actually been ordered. Thank you,
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Sales Order # *** *** * *** An authorization to pick up and refund the customer’s chair has been issuedThe pick up has been scheduled for 10/**A refund will be processed after the chair is received by our distribution center
Sales Order # *** *** Credit card accounts used in transaction are apparently no longer validIn order to effect a check refund the customer has been asked to come into the showroom to fill out and sign the authorization to make this refund by checkOnce done a check will mailed to the customer
Sales Order # *** *** * *** * *** We offered and the customer agreed to a reselection to a different set of furnitureThe customer came into our showroom over the past weekend and made their selectionThe customer will be contacted to schedule delivery / exchange once the new items arrive
in our warehouse from the manufacturer
Sales Order # *** * *** The customer has been contacted in regards to replacing the damaged merchandiseAn order has been placed and the local showroom will contact the customer as soon as the new items become available for delivery / exchangeIn regards to the home delivery damage, the owner of the trucking company is aware and has left messages, where possible, for the customer return his callsHe has possible numbersHe has left voicemail where possible, and texted where possibleAt this writing there has been no response
Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Response doesn't explain why I cannot get a copy of the inspection reportIt doesn't explain why Jennifer Convertible will only cover indents that are inches deep when the manufacturer will accept indents at inches deepThe inspection report must be wrong, I don't believe a defective mattress can un-sagg itself an entire inch after having laid on it for several months.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Sales Order # ** *** * *** * *** * *** At the point of delivery the customer refused the furniture each time for different reasonsThe customer accepted delivery of the last set of furnitureI will have a service tech contact the customer to inspect and if necessary service any defects
Sales Order # *** *** The customer’s furniture, purchased in Brooklyn, NY has been transferred to an independent delivery company that services the state of FloridaThat company has been attempting to contact the customer to schedule a delivery dateThey tell me
the customer is not responding to messages left
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# *** and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The warrantee was a Lifetime Warranty for my lifeThe stipulation was to call within days of accidental damage which I didThen they said its cumulative damage to try to get out of the warranteeThey said they would give me half off a new one but no showrooms in California and would not let me get that but said they would refund the warrantee amountI've never heard of when you try to get what the warrantee says they want to give you the money back for the warrantee That is a joke The warrantee says to fix the damage or replace the convertible sofaThe company is not honoring their warrantee The couch has had little use and the phrase Lifetime Warrantee makes it not matter whether the couch is years oldI expected it to lastNot happy with response
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved becaue:
I am not happy with this response because, basically I bought a sofa that is already giving me problems after three months and Jennifer Convertible does not care that they sent out a product that was obviously not made properlyI am being told its my problemI have to deal with it because its under warrantySo when my warranty is up whats going to happenI am going to be stuck paying for repairsThis is unacceptable, I do not want this sofa and should not be forced to keep it In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***