Sales Order # [redacted] The customer was contacted. An alternate day of the week was offered to the customer. The customer then selected a mutually agreeable delivery date, bringing this issue to closure.
Sales Order # [redacted]The customer is scheduled for service on 10/*/15. Thecustomer would be entitled to an exchange if the furniture is found to be initiallydefective and a minor adjustment by the technician is not possible by theonsite technician. We await the results of that visit.
Revdex.com:
I have reviewed the response made by the business...
in reference to complaint ID# [redacted] and have determined that my complaint has NOT been resolved because:[redacted] I have emailed the manager from queens and he is not responding to my emails. I do not have his contact number to resolve this matter as stated in the Revdex.com. Please help.
[redacted]
Revdex.com:
I have reviewed the response made by the business and spoken to the manager. Today I visited the store to select an alternate table and paid for the exchange. Now I am just waiting for delivery of the new table and pick up of the old table.
Sincerely,
[redacted]
Sales Order # [redacted] The customer’s furniture was found to be within spec and free of manufacturer defects. The customer has recently charged-back their purchase with Amex for a second time. We await the results in that venue.
Revdex.com:
I have reviewed the response made by the business in reference to complaint...
ID# [redacted], and have determined that my complaint has NOT been resolved because:
On Tuesday May [redacted] I received a phone call from Sean, the Vice President of Jennifer Convertibles who said that he was contacting the warehouse to obtain floor model and have shipped to store for pick up and that he would contact me in 48 hours with a response. It has been over 120 hours and I have not received a call back in regards to the furniture. As of 10pm tonight, it will be exactly 4 week that I do not have furniture in my home due to a mistake that their employee made that caused a horrible chain of events that have resulted in physical and financial loss, as well as stress in my home due to my children's current living situation.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to...
complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The technicians are third party workers and were unfamiliar with the furniture. As such, the furniture has never been fixed up to standard. There was one technician who was knowledgeable, however, Jennifers cancelled him and sent a new clinician. Each time, these "technician visits" simply replaced cushions. The cushions are still imbalanced, there is a broken sofa arm that was never fixed and the supervisor was patronizing elluding that the customer was at fault. However, I have had to take several days off to meet these technicians, and each time it was not fully fixed. Lastly, while they cite that it is out of warranty. This claim has NEVER been resolved and I called the showroom, warranty company, and Jennifers customer service since the first week it was delivered in December 2015. Since it has never been completely fixed, how is that out of warranty? This is an ongoing issue they are claiming no responsibility for.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
We feel that the item is poorly constructed after failing within the first week of delivery. We do not want to have to continually wonder when it will fail again. I paid for what I was informed by their sales associate as a quality piece of furniture. We have no confidence that this item will not fail again, and don't wish to have to continually be concerned about this now, and once their implied warranty expires. We have no faith in the item's construction nor the Jennifer Convertible company that sold it. Their customer service and the length of time it took for them to address the issue is unacceptable for something that was purchased new and not "as is". We reiterate once again the couch is not being used and we formally request that the item be returned promptly and a full refund.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Sales Order # [redacted]The delivery time quote, at the time of purchase, wasapproximately 2 – 3 weeks for delivery. When it was found the furniture wasgoing to take 5 weeks to arrive the customer was given the option of cancelingthe order or waiting the additional time. The customer has opted to...
Sales Order # [redacted]We previously agreed to exchange the customer’s defectivereclining sofa. If the customer prefers they can reselect to a different model.In addition we have requested a service tech go out to thecustomer’s home and service the reclining chair for any defects in materials orworkmanship.
Sales Order # [redacted]After the incident at the showroom, the customer was contacted by management, and a refund has been processed to the customer’s Visa account.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Sales Order # [redacted] The manufacturer has notified us the component is out of production and has been shipped via [redacted] to the customer. The tracking # is [redacted] estimates the delivery date to be [redacted]. We apologize for any inconvenience caused this customer. The service company that...
does the installation can remove and dispose of the components being replaced at the customer’s request.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Sales Order # [redacted] The customer is refusing service. The furniture is under warranty and we reserve the right to service the furniture under that warranty. Components were ordered and shipped to the customer. [redacted] confirmed delivery of the components.
Sales Order # [redacted]The customer’s refund, in full, has been processed to her
[redacted] account. I apologize for the delay and any inconvenience caused this
customer.
Sales Order # [redacted]The customer has received a new set of seat cores that wereordered for him. A service tech is scheduled on 7/**/15 to complete service ofthe customer’s furniture.
Sales order # [redacted] Management contacted the customer and addressed her complaint. The customer has been satisfied.
Sales Order # [redacted] The customer was contacted. An alternate day of the week was offered to the customer. The customer then selected a mutually agreeable delivery date, bringing this issue to closure.
Sales Order # [redacted]The customer is scheduled for service on 10/*/15. Thecustomer would be entitled to an exchange if the furniture is found to be initiallydefective and a minor adjustment by the technician is not possible by theonsite technician. We await the results of that visit.
Revdex.com:
I have reviewed the response made by the business...
in reference to complaint ID# [redacted] and have determined that my complaint has NOT been resolved because:[redacted] I have emailed the manager from queens and he is not responding to my emails. I do not have his contact number to resolve this matter as stated in the Revdex.com. Please help.
[redacted]
Revdex.com:
I have reviewed the response made by the business and spoken to the manager. Today I visited the store to select an alternate table and paid for the exchange. Now I am just waiting for delivery of the new table and pick up of the old table.
Sincerely,
[redacted]
Sales Order # [redacted] The customer’s furniture was found to be within spec and free of manufacturer defects. The customer has recently charged-back their purchase with Amex for a second time. We await the results in that venue.
Revdex.com:
I have reviewed the response made by the business in reference to complaint...
ID# [redacted], and have determined that my complaint has NOT been resolved because:
On Tuesday May [redacted] I received a phone call from Sean, the Vice President of Jennifer Convertibles who said that he was contacting the warehouse to obtain floor model and have shipped to store for pick up and that he would contact me in 48 hours with a response. It has been over 120 hours and I have not received a call back in regards to the furniture. As of 10pm tonight, it will be exactly 4 week that I do not have furniture in my home due to a mistake that their employee made that caused a horrible chain of events that have resulted in physical and financial loss, as well as stress in my home due to my children's current living situation.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to...
complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The technicians are third party workers and were unfamiliar with the furniture. As such, the furniture has never been fixed up to standard. There was one technician who was knowledgeable, however, Jennifers cancelled him and sent a new clinician. Each time, these "technician visits" simply replaced cushions. The cushions are still imbalanced, there is a broken sofa arm that was never fixed and the supervisor was patronizing elluding that the customer was at fault. However, I have had to take several days off to meet these technicians, and each time it was not fully fixed. Lastly, while they cite that it is out of warranty. This claim has NEVER been resolved and I called the showroom, warranty company, and Jennifers customer service since the first week it was delivered in December 2015. Since it has never been completely fixed, how is that out of warranty? This is an ongoing issue they are claiming no responsibility for.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
We feel that the item is poorly constructed after failing within the first week of delivery. We do not want to have to continually wonder when it will fail again. I paid for what I was informed by their sales associate as a quality piece of furniture. We have no confidence that this item will not fail again, and don't wish to have to continually be concerned about this now, and once their implied warranty expires. We have no faith in the item's construction nor the Jennifer Convertible company that sold it. Their customer service and the length of time it took for them to address the issue is unacceptable for something that was purchased new and not "as is". We reiterate once again the couch is not being used and we formally request that the item be returned promptly and a full refund.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Sales Order # [redacted]The delivery time quote, at the time of purchase, wasapproximately 2 – 3 weeks for delivery. When it was found the furniture wasgoing to take 5 weeks to arrive the customer was given the option of cancelingthe order or waiting the additional time. The customer has opted to...
wait theadditional 2 weeks.
Sales Order # [redacted] [redacted] The customer has been contacted and the issue has been settled.
Sales Order # [redacted]We previously agreed to exchange the customer’s defectivereclining sofa. If the customer prefers they can reselect to a different model.In addition we have requested a service tech go out to thecustomer’s home and service the reclining chair for any defects in materials orworkmanship.
Sales Order # [redacted]After the incident at the showroom, the customer was contacted by management, and a refund has been processed to the customer’s Visa account.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Sales Order # [redacted] The manufacturer has notified us the component is out of production and has been shipped via [redacted] to the customer. The tracking # is [redacted] estimates the delivery date to be [redacted]. We apologize for any inconvenience caused this customer. The service company that...
does the installation can remove and dispose of the components being replaced at the customer’s request.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Sales Order # [redacted] The customer is refusing service. The furniture is under warranty and we reserve the right to service the furniture under that warranty. Components were ordered and shipped to the customer. [redacted] confirmed delivery of the components.
Sales Order # NYF [redacted] The customer’s furniture was successfully delivered on 11/**.
Sales Order # [redacted]The customer’s refund, in full, has been processed to her
[redacted] account. I apologize for the delay and any inconvenience caused this
customer.
Sales Order # [redacted]The customer has received a new set of seat cores that wereordered for him. A service tech is scheduled on 7/**/15 to complete service ofthe customer’s furniture.