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Reviews Auto Insurance, Insurance Freeway Insurance

Freeway Insurance Reviews (340)

According to our manager, a full refund was never promised
and all fees are non-refundable as is disclosed in the broker agreement signed
by the customer. As a courtesy, we offered to...

refund $200 of our fees, however
the offer was declined. We wish to resolve the matter, but have not been able
to reach Ms. [redacted]. We welcome her to contact our Customer Service
Department at [redacted], Monday through Friday from 8:30 am to 5:30 pm.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I E[redacted] as of 05-07-2015, have not received any refund from Freeway Insurance, they are not telling the truth.
Regards,
[redacted]

Regarding the customer’s concern, our producer reviewed the vehicle information and it was determined that it was unacceptable per UAI’s guidelines and a new policy was purchased with [redacted]  to insure such vehicle. Per the customer’ request the cancellation was submitted and [redacted]...

issued a refund. A request to add the vehicle was submitted to UAI who proceeded to add but issued a non-renewal stating the vehicle was unacceptable. We have made attempts to speak to the customer for further assistance  to no avail. We welcome the customer to contact [redacted] at [redacted], Monday through Friday from 8:30 am to 5:30 pm.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We reviewed this matter and did verify that due to a system issue the customer was double charged on the purchase of their policy for $108.21. We contacted the customer and apologized for the inconvenience. As a gesture of good faith we offered to refund her $150.00 and additionally the refund was...

overnighted to the customer. The customer agreed to this resolution.

In regards to the customer’s concern,  Freeway Insurance Services, Inc. offered an initial extension from the down payment amount at the point of sale. We take great pride in providing...

excellent service to all our customers and apologize for any inconvenience caused. As a gesture of good faith an additional extension was offered but due to proximity of the due date the payment could not be stopped. To accommodate the customer we issued a partial refund of the monies debited and granted an additional extension for that amount to be paid back. The customer has agreed with the solution.

For the Insured’s security, Freeway requires all requests be in writing and signed by the Insured.  We have no records of a request to cancel the policy on August 29 from the customer. Prior to the Revdex.com compliant received we spoke to the customer and asked that a signed request be forward...

for processing. Upon the receipt of the signed cancellaton request it was sent to  All Star Insurance for processing.  We were unable to collect any monies from the authorized credit card as the transaction was declined. All Star voided the policy and as a gesture of good faith Freeway has waived the down payment balance. Our calls and messages have not been returned by the custome therefore, a letter was issued informing the customer of such. If the customer requires further assitance, we welcome her to contact [redacted]  at ([redacted], Monday through Friday from 8:30 am to 5:00 pm.

We take great pride in assuring all customers have a pleasant experience when contacting our office and apologize for any inconvenience. We have placed this person on the do not call...

list. Tell us why here...

In regards to the customer’s concern, we strive to ensure that all customers’ requests are processed and apologize for any inconvenience caused. Freeway Insurance Services does not sell...

any customers information to any agency or third party. Per the customer’s request their phone number and email have been removed from our database.

Complaint Type:  Billing or Collection Issues   So I just got a call from Freeways Corporate Office. I just spoke with the same person who gave me an extremely hard time the last time. His name was [redacted] they're still calling and badgering me. They want me to pay them $105.00 for...

being covered for 3 days. I wouldn't have even been covered that long if the insurance   broker [redacted] had not refused to cancel my policy with them. I went back into the office less than 24hrs after opening the policy with them and was not allowed to cancel. The time I originally opened up the policy there was no payment given that's why I don't understand why they continue to hassle me about a   payment that was never given to them. Desired Resolution: Billing Adjustment    No payment should be required. If there is a payment given it shouldn't be for $105.00 for less than a 24hrs hour period. I would like if they would adjust the billing to a reasonable price and to stop calling and harassing me.

As a broker we run driiving records and list the information in the application. It is the customer's responsibility to review and advise if there are any violations not accounted for. If the customer would have informed us of the additional violations we would have offered a company that would accept the driving activity. We refunded the entire broker fee to the customer as a gesture of good faith not becuase of any wrong doing on our company's behalf.  If the customer wishes to discuss the matter further we welcome him to contact [redacted] at [redacted] for further assistance.

We reviewed this matter and did verify that due to a system issue the customer was double charged on the purchase of their policy for $108.21. We contacted the customer and apologized for the...

inconvenience. As a gesture of good faith we offered to refund her $150.00 and additionally the refund was overnighted to the customer. The customer agreed to this resolution.

Regarding the customer’s concern, in order to start the  policy our broker would  need to send an email with a link to the policy documents to be reviewed and electronically...

signed by the customer. The customer is able to read and review the information before signing and agreeing to the terms. The customer agreed to the down payment amount as per the electronic signature on the Payment Information Page. To accommodate the customer we took a partial payment and granted an extension on the remaining down payment balance as is also indicated on  the Payment Information Page and Page 6 under Producer Disclosures. However, we would like the opportunity to speak with the customer in order to come to a satisfactory resolution.  We have left messages but have not received a return phone call. We welcome her to contact [redacted] at (714) [redacted] Monday through Friday from 8:30 am to 5:00 pm for further assistance.

On April 27, 2015 I went to the Long Beach office to get auto insurance on my new leased car. I was told I'd have to pay a $616 down payment in order for my monthly premium to be about $160. That was a large amount so she offered make it in two payments. One charge of $466 that day and $150 in about one week would be charged to my card. That money was my "down payment" for my policy, that is exactly what Jazmin told me, and of course I needed the insurance so I paid up. We got to signing papers and she rushed through it all and I'm sure she had a [redacted] of papers that she kept putting aside and I only signed a few. Then I was given a non-itemized receipt. I was never told of the broker fee/ comission that they keep because they don't say it upfront. Had I known they charge so much for work I can do at home, I would never go, but I guess that's how marketing and advertising works right? About a week later I receive a bill from some unknown bulls[redacted] insurance company asking for a $183 payment each month including that month! I go to their page to look at my policy and their website looked like it was created by a highschooler overnight. When I tried to log in it wouldn't recognize my information! I thought I was their customer! I emailed them and I still haven't received a response to this day!! I started to question the business and their employees when I went home with certain information and expectations and nothing matched up. Why was I charged so much and told it was my down payment? Why don't I remember being given a price for the service? Why did it feel like a super rushed service? And why was my premium higher than what I was told? Then I realized they are a dishonest business. They are liars and manipulators. The majority of their clientele are older minorities, most who depend on people like them to get things done, people who don't question because they don't know any better. And, that is how they get away with this! I went back to demand a refund for the "down payment" for my insurance policy that I didn't want anymore. And surprise surprise was [redacted] was fast to agree and do nothing but apologize for her dishonest employees for not explaining things thoroughly and misinforming. Coincidently, the second charge had "just been charged today" so I couldn't get my full refund. I had to wait for both charges to have been processed in order to receive a check in the mail. I was asked to come in the next day. So I did. I was told I'd only be receiving $326 out of the $466 because they charged a cancellation fee. My sister was told they'd only be taking $50 away as the cancellation fee and here they were telling me it was $150. Turns out my "down payment" included the undisclosed broker fee that these charlatans get as commission. It was never a down payment for my policy! Try this, go online and try getting insurance through any known insurance company, you'll be surprised to find no down payment required! Pay in full or monthly, that is all. Freeway Insurance makes bogus charges and make you believe it's for your policy but it isn't! I still haven't received my money back and will be disputing the $150 they are keeping for the sh** dishonest service I received. They do not deserve to keep my money for lying to me and catching them in their lies. Do yourself a favor and just go online and get yourself a policy through a reputable insurance provider, might be a bit more expensive but you are paying for quality and honest service. And, most importantly, your money will go into your policy. *To top it off, Jazmin sold me the wrong type of insurance for a leased car! How's that for professional incompetence?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.  I am waiting on the $50 refund. I'm sure it will arrive shortly. Thank you very much for your expeditious attention to this matter. I appreciate it very much and look forward to having you insure my vehicle.
Regards,
[redacted]

We take great pride in assuring all customers are provided
exceptional service and apologize for any inconvenience. [redacted] has
processed the request to add the SR-22 and as a courtesy to the customer, we
have issued a refund to cover the fee charged by [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I got partial of my money back 85 dollars I was charged 200 dollars I didnt received paper work
Regards,
[redacted]

It is our company policy and procedure to disclose all coverages both verbally and in writing. An email was sent to the customer with a breakdown of the fees and premium retained by Clearside Insurance Company. Freewat Insurance Services, Inc. issued a refund for the fees retained as a gesture of good faith. We welcomethe customer to contact our Customer Service Department for further assistance at (800) 300-0227 or [redacted] to further discuss the matter.

Regarding the customer’s concern, we make every effort to provide exceptional
service to our...

customers and regret any inconvenience caused. As a courtesy to the
customer we have issued a refund, the customer has agreed with the solution.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have sent 13 documents showing why the vehicle could not have been registered and they were sent to [redacted]. I know I was supposedly "waived" for the second fee but every time I put up with the agents on the phone, they told me i'd have to pay $200, $100, and $50. I even called to see if it was waived and it was not according to the people who deal with payments. The last time I spoke with a freeway rep, it was $200 and an inspection I was looking at to switch the vehicle. It was also brought to my attention that it is illegal to refer to the brokers fee as a down payment for insurance. And $400 is way too much for a brokers fee in any news considering my insurance was only $99 a month. I am currently insured with state farm and only had to pay $100 which is my rate. So this whole scandal is absurd and I am not sure how freeway has gotten away with it. So, -' I going to have to contact the DMV and ask for something in writing? because it seems to me freeeway won't bother at all to lift a finger. Let me know.
Regards,
[redacted]

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Address: 2538 S Figueroa St, Los Angeles, California, United States, 90007-2549

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