Freeway Insurance

According to our manager, a full refund was never promised
and all fees are non-refundable as is disclosed in the broker agreement signed
by the customerAs a courtesy, we offered to refund $of our fees, however
the offer was declinedWe wish to resolve the matter, but have not been
able
to reach Ms***We welcome her to contact our Customer Service
Department at ***, Monday through Friday from 8:am to 5:pm

We regret any misunderstanding regarding the transaction
with Ms*** and a clear explanation of what occurred has been given to her
To resolve the issue, we have issued a refund to the
Insured which she has
agreed to

We regret any misunderstanding regarding the transaction
with Ms*** and a clear explanation of what occurred has been given to her
To resolve the issue, we have issued a refund to the Insured which she has
agreed to

I spoke with Mr*** ***, at
Freeway Insurance, and it appears that an error was made in the charge of $to my *** card back on 4/27/ As per Mr***'s request, I have faxed to him a copy of the relevant info in my *** credit card statement, and he will get back to me with a definitive resolution

Freeway insurance has the worst customer service, they are poorly organized, and make their customers jump through loops just to get their issues resolvedIt's a hassle and pain just to get good customer service with this companyAbsolutely horrible and disappointing

The prior policy automatically renewed as it was set up in automatic paymentsWe take great pride in assuring all customers are provided exceptional service and apologize for any misunderstanding and inconvenienceWe have contacted the customer and are issuing a refund of $back to the
customer

We contacted the customer and explained that the total down payment agreed upon was for $The customer made a payment of $on the date of sale 12/20/and agreed to a deferred down payment of $to be charged to his credit card on 01/03/which is the date it was collected
We also understand that the customer requested to cancel his policy on 12/28/As a gesture of good faith we offered to refund the customer the $that was charged to his accountThe customer agreed to this resolution and confirmed they received the refund

We strive to provide the best possible customer service for our clients and we will use this information to make improvements within our service departmentsThe customer purchased a policy on
07/28/with a total down payment of $which included premium in the amount of $sent to ProgressiveHowever due to an oversight, the $was also drafted from the customer’s account by Progressive. We contacted the customer on 09/28/and offered to refund $that was double charged in addition to the $broker fee she was charged for our services for a total refund of $As a courtesy, we overnighted this refund to the customer to be received by 09/30/The customer agreed with this resolution

this company will act as if this is the insurance you are getting the deal with but they are a broker so if you ever cancel the policy you still have to pay the down payment to them regardless if you cancel or not so do not for anything in the world get this insurance they are a bunch of *** *** answering the phone

In regards to the customer's concern, our broker was able to find a lower monthly rate for the customerAll fees were disclosed both verbally and in writingThe customer agreed and proceeded to signing the new policy paperworkNational General processed the cancellation, reversed the draft done
on September and will be issuing a refundWe apologize for any misunderstandingAs a gesture of good faith, Freeway Insurance Services has issued a refund for $The customer has agreed with the solution

Revdex.com spoke to consumer who responded on behalf of business: The business and I have resolved our situation

We made several attempts to speak to the customer in regards to this matter but were only able to leave messagesPer our records the policy documents were sent to the customer’s email she provided of ***.***@ousd.org We do not have record of the customer being told that no policy
was foundThe policy was canceled effective 02/22/per insured’s requestThe customer had insurance coverage from 02/11/to 02/22/As a gesture of good faith we are issuing a full refund to the customer

Freeway takes great pride in assuring that all customers concerns are addressed. We regret that the customer has not had a good experience and for any misunderstandingThe lessor company was notified and issued a Declarations Page from Infinity Insurance Company

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Regarding the customer's concern, after confirming the rating factors our agent quoted the lowest rate for the customerAdditionally, our fees were disclosed and the customer in agreement signed the policy paperworkWe have spoken to the customer and as a gesture of good faith have issued a
refundThe customer has agreed with the solution

We want to apologize the customer for any misunderstandingThe reason for the increase on the policy was due to an at-fault accident that was not disclosedA quote was provided based on the
information given by the customerThe insurance company additionally has access to background reports to confirm that all information is correct and the price would change only if any of the information on the application is incorrectWe have made several attempts to contact the customer to reach a satisfactory resolution but have only been able to leave messagesAs a courtesy, we went ahead and paid the outstanding balance owed to the insurance company (*** ***) of $on the customer’s behalfWe welcome the customer to call us back to resolve this matter at 1-800-960-

In regards to the customer's concern, it is our company policy at Freeway Insurance Services, Incto disclose our fees as a broker both verbally and in writingIn agreement, the
customer signs the paperwork and are given a copyWe take great pride in assuring all customers are provided exceptional service and apologize for any inconvenienceThe cancellation request has been processed and a refund issuedAs a courtesy we have waived the outstanding down payment balanceThe customer has agreed with the solution

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
For an agent of a company that I believe to be unethical, using deceptive practices to gouge people...I do not think half of the outrageous fee I was charged for simple low cost insurance sufficientI was lied to, told and given a receipt that simply said
"down payment" - which is what I was told I had to give -half of a year of insurance(which I didn't suspect as I admitted to an accident so I figured I was stuck with costly premium...turns out, not so.) It is lying to omit your fee to inflate the premium cost...and actually against the law
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowI received a phone call from a *** *** who had sent me a breakdown of the fees I was being charged after I had questioned why the refund amount was so smallIn her breakdown I noticed I was being charged for options that were never discussed nor ever approved by myselfI questioned those charges via email on the same day *** sent me her first email - February 11, - and I have not heard back from her or anyone else sinceI see this matter as not yet resolvedI have not deposited their checks that were received in the mail.
Regards,
*** ***

This policy was done via emailA link was sent to the customer to log in and once logged in she was able to read and review all documents and informationThe customer electronically signed the
application and all disclosures in agreement with the coverage offered and given and provided her credit card for paymentPer the customer’s request, a lessor liability endorsement has been done on the policy increasing the liability limits to 100/300/to meet the lessor requirements We apologize for any misunderstanding As a gesture of good faith, Freeway Insurance Services has waived $from the down payment balanceThe customer has agreed with the solution