Freeway Insurance

Revdex.com:To whom it may concern,
I am communicating that the the issue with the insurance has been resolved. They have sent a refund check #[redacted] in the amount of $233.50
For which I am satisfied and content with. I appreciate the assistance provided.
Thank you
[redacted]
unite  
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

The customer informed us that there are no duplicate [redacted] Fees. Regarding the $35 payment made to [redacted]. We reminded the customer that it was a payment she made directly to [redacted] for an outstanding balance on a prior policy.

We regret that the customer has not had a positive experience and we will continue to take the necessary steps to assure all customers have a pleasant experience when contacting our office.  A signed written request is needed to cancel the policy and if the customer wishes to backdate the cancellation proof of duplicate coverage, such as declarations page is needed. After receipt of the rebuttal, we made attempts to contact the customer and left messages. We welcome the customer to contact [redacted] at [redacted] if he has any further questions.

We apologize for the experience the customer had with our company and have waived customer’s balance for $50.00. The customer has a agreed with this resolution and is keeping the policy. We pride ourselves in offering the best service possible and appreciate your opinion so we may improve our processes with our customers. Thank you, [redacted]Compliance Representative

For security purposes, a customer’s signature is required for all policy changes and cancellations.  We take great pride in assuring all customers are provided exceptional service and apologize for any inconvenience caused. Upon receipt of the customer’s cancellation request it was sent to the...

insurance company for processing. We have spoken to the customer and offered a refund of our fees and she has agreed with the solution.   Tell us why here...

Regarding the customer’s concern,  it is our company
procedure to disclose all fees associated to a policy’s inception and changes.
We take great pride in assuring all customers are...

provided exceptional service
and apologize for any inconvenience. We have spoken to the customer and as a
courtesy issued a refund for $150.00, the customer has agreed with the
solution.

In regards to the customer's concern, due to an oversight the remaining balance was charged on a prior date to the arrangment granted as a gesture of good faith. Freeway Insurance Services voided the transaction and issued a refund for the fees caused. The customer has agreed with the solution.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We have spoken with the customer to resolve her issue and any misunderstanding there may have been. A
#000000;">s a gesture of good faith, Freeway Insurance Services issued a refund for $150.00 from the broker fee. The customer has agreed with the solution.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I received a check in the mail today from Freeway Insurance, but it was not for the agreed upon amount. I received the check for $350.00, not $597.02, the original amount charged and agreed upon (full) refund amount. Please let me know the next steps for resolving this issue.Best,[redacted]

Regarding the customer’s concern, a signed cancellation request was not received for the towing service membership which is separate from the insurance policy. Therefore, it remained active and  payments continued to be drafted as authorized. The customer contacted our brokerage and was advised...

to forward  a signed request in order for the Towing Service to cancel her membership. Upon receipt of the cancellation request it was sent to the Towing Service to be processed. As a courtesy issued Freeway issued a refund of the towing service membership fees and the customer has agreed with the solution.

We have made many attempts to speak to the customer to no avail. We take great pride in assuring all customers’ concerns are reviewed and a fair resolution is found and apologize for any inconvenience caused. We have received a...

chargeback for the amount in question from the customer’s bank and have not placed a dispute. We welcome the customer to contact [redacted] at ###-###-#### from 8:30 am to 5:00 pm if further assistance is needed.

In regards to the customer's concern, as a broker, Freeway Insurance Services, Inc. is able to shop with different insurance companies to find the lowest rate based on the customer's individual insurance needs.
font-family: Calibri, sans-serif;">We regret that the customer has not had a good experience and for any misunderstanding. We have taken the necessary steps to avoid any future contact from our company to the customer.

We take great pride in assuring all customers are provided
exceptional service and regret that this insured did not have a positive
experience. We have confirmed with the insurance company that the customer’s
paperwork has been received and processed. We have spoken to the customer and
as a...

courtesy issued a $50.00 refund, the customer has agreed with the
solution.

When the Insured started the policy he was unable to pay the down payment in full. As a courtesy, Freeway Insurance Services of Arizona, Inc. granted the option to pay the down payment in two installments. The insured later called requesting to cancel the policy. Our Representative explained the...

different options available to cancel  and the  the cancellation fee charged by [redacted]. We have made attempts to speak to the Insured to further assist but have not received a returned call. We welcome the Insured to contact our Customer Service Department , Monday through Friday from 8:30 am to 5:00 pm for assistance.

I responded to their comments last month however I has not received any information as to date. none of what Laurie M. stated is accurate. it saddens me that she would state I was argumentative. I knows what I said is accurate and none of the comments applied my money was taken for towing which I did not have any clue about. I was told it came with the insurance not I would be paying additional for it.  I wants to be compensated for these false charges. which was falsly advertised by their company. their are video cameras in place their and if quite sure if the dates I came in were viewerbale no where on there would I be told about payment for towing but you can and will clearly hear myself being told by the manager it came as a package.

Hello, this is [redacted], I have resolved this complaint with Freeway Insurance. thank you very much Revdex.com.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

In regards to the customer's concern, as a broker Freeway Insurance Services offers a variety of insurance companies to offer the best rate. It is our company policy to disclose our fees both verbally and in writing and the customer's signature constitues agreement. Due to an oversight the...

incorrect model was listed but corrected. We apologize for any incovenience caused. Upon receipt of the customer's signed cancellation request it was forward to Personable Insurance Company who processed and issued a refund of $436.00 to the customer. As a gesture of good faith, Freeway  issued a refund for the broker fee to the customer. The customer has agreed with the solution.

In regards to the customer's concern, due to the driving activity Progressive Insurance issued a cancellation. The violation and accidents were not disclosed in the driving record obtained nor disclosed in the Customer Profile filled out and signed by the customer. We are unable to offer a new...

policy with any other company that we work with due to the driving record. As a gesture of good faith, we offered to refund the full broker fee but the cusomer said he was not interested and ended the call. We welcome the customer to contact our Customer Service Department at (800) 300-0227 for further assistance.