Freeway Insurance

Revdex.com:
I have opted to settle this matter with Freeway Insurance, they have already sent me a refund check for an amount agreed by me. Thank you very much,
[redacted]

We apologize for any misunderstanding and have resolved the customers concern. Refund checks were sent to the Insured for $261.07 from the insurance company and $122.67 from Freeway Insurance for the total of $383.74. We pride ourselves in offering the best service and appreciate the feedback so...

that we may improve our processes.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I reject this because when spoken to over the phone first it was a 30 dollar fee, then you needed a written statement, then I wouldn't get back all the money, and then I needed to show coverage from another insurance company. Every single time they have contacted me, they are inconsistent with how the cancellation process happens. Another insurance agency I have talked to said they are required by law to cancel a policy of the customer wishes and to refund all the money that was left over apart from the days being insured. With it being this long in time it's crazy that I have not been able to simply cancel and get my money back. Every time the company has contacted me there's always a new piece of information added to the process of cancelling from the fees to the process. I would like this policy terminated immediately with refund of the money I paid. It is crazy that I had the insurance for an hour and when I called to cancel they 1. Didn't find my policy and 2. Said I would be subject to losing about 100-150 dollars of the 348 dollars I paid. I had the insurance for literally an hour. They should respect that I found a better rate and would like to cancel. It is crazy that it has taken them this long, which is extremely unprofessional
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I...

have been contacted by the business. They made an offer that I have given an "okay" to, however, in dealing with this company I would like to reserve my right to keep this case pending until promises of a refund are followed through with. 
Regards,
[redacted]

Regarding the customer's concern, the policy was set up on direct monthly billing. A Billing notice and Cancellation Notice was issued to the customer directly from Personable Insurance Company. We take great pride in assuring that all customers are treated with respect and provided exceptional...

service and apologize for any incovenience. We have made attempts to contact the customer for assstance to no avail. We welcome him to contact [redacted] at ([redacted], Monday through Friday from 8:30 am to 5:30 pm for further assistance.

Regarding the customer’s concern,   we explained the down payment and payments and the customer was satisfied with the rate. Our broker reviewed each section of the policy application with her. In agreement the customer proceeded to electronically sign the paperwork. The down payment included...

coverage for the first 30 days. Anchor General Insurance sets the monthly due date 20 days after the start of the policy and grants an additional 10 days to pay for the next 30 days of coverage. We spoke to the customer, explained the information and issued a refund for $130.00 as a courtesy which she accepted as a resolution and agreed to continue with the policy.

Revdex.com:
I actually did cancel via fax the towing service , however they did send me a refund and I appreciate the help.
Regards,
[redacted]

The customer purchased a policy for a 1 year term with [redacted]- [redacted]. The customer agreed to the total down payment of $479.16 which included a fully earned and non-refundable...

broker fee of $192.64. The down payment did not include 3 months of insurance premium in advance, only the first 30 days of coverage with monthly payments thereafter which was disclosed both verbally and in writing. The customer electronically signed the application documents and agreed to the terms of the policy. We contacted the customer’s mother who filed the complaint to review and explain this information. As a gesture of good faith to resolve this issue, we offered to refund the entire broker fee of $192.64. The customer’s mother agreed to this refund and requested it be sent directly to [redacted] on his behalf.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I E[redacted] as of 05-07-2015, have not received any refund from Freeway Insurance, they are not telling the truth.
Regards,
[redacted]

We take great pride in assuring all customers are provided
with excellent service and apologize for any inconvenience.  We have
removed the customer’s phone number from our...

database.

So I got insurance from freeway early October 2015 because I wanted to get insurance for my car since the traffic amisty program in CA was in effect. And I planned on getting my license back. So I got a call from them and I short story I have them all my info and they quoted me for $125 a month. I thought that was good until the guy said I needed $400 as a down payment. Then I said I couldn't afford that right now. I really should have stopped there when he said how much can you pay today. But stupid me, wanted to get this guy off the phone I said $200. So he said ok pay $200 right now and the policy would go into effect. I needed the insurance anyways so I went for it. Then he tells me that he has to walk me through the paperwork. Witch he did. He told me to scroll down and sign here, and scroll down and initial here. Basically rushing me through the paperwork. Somewhere during that he now mentions the other $200 that I didn't pay today I have to pay in two weeks. In the middle when I'm already signing the paperwork and with him still rushing me. After when I finally made the payment. I noticed his demeanor changed and he's like ok your insured. And he hung up.
I didn't feel right about the way he rushed me like that. So I went online and looked at reviews for freeway and of course there not good. It was there I learned about the $285 non refundable broker fee that was apart of the down payment I made. It was then I felt I wanted to cancel. I didn't want to support a shady business like this. But I didn't have the paperwork yet so I waited till I did and 3 weeks later I finally got the paperwork in the mail. And I read in the paperwork of the broker fee the guy never disclosed over the phone. I read that and I was pissed. So I called them and they said I have to cancel the insurance through the insurance company. I felt it really was a waist of time because I'm not getting the $200 I put for the down payment back. During this time they kept pulling from my checking account and overdrafting it. Plus there $25 fee freeway insurance charges in a separate transaction. Since they were 2 separate transactions my bank charged me $70 instead of $35 each time they tried to pull out of my bank. Now as of this posting I'm -$625 in my checking account. And now a couple of days ago they had the nerve to call me demanding for the remainder $200 I supposedly owe them. I tried explaining the situation and how I didn't like how the guy rushed me and didn't disclose the broker fee and he said "well were brokers what do you expect" and "nobody could rush you into signing paperwork" "you should have asked him to go slow" then he started threatening me saying "We sent your account to the state program for bad checks and your gonna get in trouble" but he said "we told them were gonna talk with our customer and see if he can make the payment" that's when I hung up.
I hope someone reads this review adapt because this company is a scam... A legal scam, but still a scam!

In regards to the customer’s concern,  the transaction was completed electronically.  An email with a link was sent to the customer to access all documents and they were verbally explained during the transaction. The customer was able to review all documents for accuracy and electronically...

signed the documents thereby agreeing to the terms. Before receiving the customer’s complaint we had spoken to the customer and as a courtesy waived the outstanding down payment balance. After receipt of the complaint, we spoke to the customer again and issued a refund as well. The customer has agreed with the solution.

In reference to the customer's concern,  the cost of insurance varies by customer as the insurance needs are different. The ad provides the quote information and states restrictions apply and the actual premium may vary. Once we are able to determine the driving record, vehicle...

and coverages our broker is able to provide a quote based on such. We take great pride in assuring all customers are provided exceptional service and apologize for any incovenience.

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.  Sr-22 has been filed, but still waiting on refund.
Regards,
[redacted]

In regards to the customer's concern, it is our company policy to disclose the down payment and fees both verbally and in writing. The customer is able to read and review the information before signing and agreeing to the terms. The cusotmer agreed to the down payment amount per the signed...

documentation. However, we would like the opportunity to speak with the customer in order to come to a satisfactory resolution. We have left messages but have not received a return phone call. We welcome him to contact [redacted] at (714) [redacted] Monday through friday from 8:30 am to 5:00 pm for further assistance.

We strive to provide the best possible customer service for our clients and appreciate the feedback so that we may improve our service level. A policy was purchased on 08/11/2016 and the customer agreed to a total down payment of $399.40 which included a broker fee. It was split into 2 payments to...

accommodate her financially. She paid $200 on the date of the sale and the remaining balance of $199.40 was due to be charged to her credit card on 08/16/2016. We attempted to charge the balance owed on 08/16/2016 however the transaction was declined. On 08/22/2016 the customer contacted our sales office about processing a change of vehicle on the policy. She was advised that there would be a $100 endorsement fee and no change was done. A few hours later the customer called our CS Department upset about the $100 fee to change the vehicle on the policy in addition to the balance owed of $199.40. Our representative offered to waive the balance of $199.40 as a courtesy which she accepted. She never requested the change of vehicle and instead, she requested the policy canceled on 9/3/16. The customer advised that she did not purchase the vehicle that was on the policy. She was advised that in order to backdate the cancellation, the insurance company would require proof of not purchasing which she is unable to provide. As she was insured for almost a month, the carrier has advised that there is no further refund due.   We apologize for any inconvenience and misunderstanding in regards to this matter.

In regards to the customer’s concern,  a 2nd policy was purchased which the customer has since requested cancelled. A refund...

is in process. We take great pride in assuring all customers are given extraordinary service and apologize for any inconvenience. We have spoken to the customer and are working on a satisfactory resolution.

Regarding the customer’s concern, Freeway Insurance Services, Inc. granted an extension on the down payment balance to be paid on April 18 or until paid. A partial payment was made by the...

customer on the due date. However, our system  noted there was a remaining balance to complete the full payment and charged the difference on April 21.  It is our company policy to disclose all fees both verbally and in writing  and provide exceptional service to all our customers. Dairyland Insurance Company canceled the policy as requested by the customer effective April 28, 2014. As a gesture of good faith, Freeway will issued a refund from the broker fee to the customer; the customer agreed with the solution.

In regards to the customer's concern, the customer purchased a policy with a down payment of $330.00 with Anchor General Insurance Company through Freeway Insurance Services, Inc The customer made a partial payment of $170.00 and authorized to have the remaining balance charged on 2/26/14 or until...

paid. We were able to collect a partial payment of $80.00 on 4/7/2014. The customer's first monthly payment was due on 3/4/14. Anchor canceldd the policy due to non-payment. Freeway Insurance does not charge a cancellation fee but rather was charging the balance due on the down payment. As a gesture of good faith, we waived the remaining balance. The customer has agreed with the solution.

Regarding the customer’s concern, the insurance company has processed the cancellation request for one of the policies and issued a refund. We take great pride in assuring all customers are provided with exceptional service and apologize for any inconvenience. We have spoken to the insured and as a...

courtesy issued a refund. The customer has agreed with the solution.