Freeway Insurance

The customer purchased a policy for a year term with ***- *** ***The customer agreed to the total down payment of $which included a fully earned and non-refundable broker fee of $The down payment did not include months of insurance premium in advance, only the
first days of coverage with monthly payments thereafter which was disclosed both verbally and in writingThe customer electronically signed the application documents and agreed to the terms of the policyWe contacted the customer’s mother who filed the complaint to review and explain this informationAs a gesture of good faith to resolve this issue, we offered to refund the entire broker fee of $The customer’s mother agreed to this refund and requested it be sent directly to *** on his behalf

In regards to the customer's concern, it is our company policy to have all fess disclosed both verbally and in writingThe customer signs the documentation agreeing and authorizing the chargesWe take great pride in assuring that all customers are given the upmost service and apologize for
any incovenience causedAnchor General Insurance Company mailed their declarations page and identification cards to the customer's addressAs a gesture of good faith, Freeway Insurance Services made a monthy payment towards the customer's February installmentThe customer has agreed with the solution

Regarding the customer’s concern, we have taken the necessary steps to avoid any future contact from our organization to his home phone numberWe take great pride in assuring that all customers are provided with exceptional service and apologize for any inconvenience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I reject this because when spoken to over the phone first it was a dollar fee, then you needed a written statement, then I wouldn't get back all the money, and then I needed to show coverage from another insurance companyEvery single time they have contacted me, they are inconsistent with how the cancellation process happensAnother insurance agency I have talked to said they are required by law to cancel a policy of the customer wishes and to refund all the money that was left over apart from the days being insuredWith it being this long in time it's crazy that I have not been able to simply cancel and get my money backEvery time the company has contacted me there's always a new piece of information added to the process of cancelling from the fees to the processI would like this policy terminated immediately with refund of the money I paidIt is crazy that I had the insurance for an hour and when I called to cancel they Didn't find my policy and Said I would be subject to losing about 100-dollars of the dollars I paidI had the insurance for literally an hourThey should respect that I found a better rate and would like to cancelIt is crazy that it has taken them this long, which is extremely unprofessional
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I'm not sure how your company would be capable of contacting the lessor given the fact I was never asked to give any information regarding the lessorThe only reason they attempted to send it was after several calls on my behalf asking for them to do and even then my lessor was not added to the policy until several weeks later even though it should have been done from the beginning Your employee completely failed to do his job, your poor company policy does not allow you to see that fact, but why should I be the one to suffer for his poor training and work ethicIf your company values a brokers job at $when they do their job correctly why should I be forced to pay your company when the job they did was terrible and caused so much stress, not to mention the fact my car could have been repossessed because of his mediocrityThe only correct thing he did was get me a policy, a completely wrong policy, that took weeks to fix because your employee and everyone at his office including his manager covered for him while he dodged my calls and his email was even changedFreeway insurance is represented by these people so obviously your company has very low standards and does not value it's customersThis is why I closed the account being treated that way should not be the common standard of any company it's very shameful
Regards,
*** ***

I spoke with Mr*** ***, at Freeway Insurance, and it appears that an error was made in the charge of $to my *** card back on 4/27/ As per Mr***'s request, I have faxed to him a copy of the relevant info in my *** credit card statement, and he will get back to me with a definitive resolution

Revdex.com:
I have opted to settle this matter with Freeway Insurance, they have already sent me a refund check for an amount agreed by me
Thank you very much,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

In regards to the customer’s concern, the down payment included a broker fee of $that was disclosed both verbally and in writingWhen Western General Insurance Counderwrote the
policy they ran a Clue Report and found an accident for the customerAs a broker we do not have access to such report and rely on the information disclosed on the customer’s CA motor vehicle reportPrior to the receipt of the Revdex.com complaint we spoke to the customer and unfortunately, we were not able to come to a mutual resolution We invite the customer to contact *** *** at ###-###-####, Monday through Friday from 8:am to 5:pm for further assistance

We take great pride in assuring all customers are provided
exceptional service and regret that this insured did not have a positive
experienceAs a courtesy, we have issued a refund of our fees to the customer
who has agreed with the solution

Regarding the customer’s concern, we have taken the necessary steps to avoid any future contact from our organization to his home phone numberWe take great pride in assuring that all
customers are provided with exceptional service and apologize for any inconvenience

In regards to the customer’s concern, Freeway received a signed request from the customer asking to delete a vehicle listing it's identification
numberWe forward the request to the insurance company, Western GeneralDue to an oversight, Western General deleted vehicles sharing the same vehicle name and model from the policyWestern General has offered to add the vehicle effective the date of removal but the customer has agreed to leave as is

Complaint: ***
I am rejecting this response because: A Mr *** called me on the 17th of August apologizing for the rudeness in part of their employee , he further told me that they would waive the Balance of $ as down payment , But I told him I had already received a cancellation noticed from the insurance company effected the 20th of Aug, He then said that it wasn't going to be canceled if paid by the 20th . I in returned told him I had to run this with my mother as she is the one making payment on the insurance as the car is in her name , THAT IF , we considered on with the policy I WOULD GET IN CONTACT WITH THEM. My mother decision is to seek another insurance company as we don't need to be harnessed by any one we are paying money tooThere has been no further contact from the person harassing us since the 16th the day I told him I had filed a complaint against their company and that WE HAD ALREADY CANCELED THE POLICY I TOLD Mr *** that I had received an email stating that I didn't have insurance through them , since they were claiming that it was the wrong company they didn't have a person by the name of *** working for them or an insurance company close to the address I had provided Revdex.com for my complaint then all of a sudden he calls after I mentioned a complaint file against them Further more I tired calling the customer service number given on my insurance card for contact and the person whom answered was not FREEWAY INSURANCE , BUT HOME CARE DIMENSION , HOME CARE DIMENSION HANDLES HOME HEALTH SUPPLIES , SUCH AS OXYGEN , WALKERS , HOSTIPAL BEDS ETC , I know because my mother is a patient with HOME-CARE DIMENSION So all in all fake information for customers , if something should have arised other then making a phone payment how do we contact this INSURANCE WITH A FAKE NUMBER ?? SO NO !!! I'm not dealing with this company ever again I am looking into other insurance company that are real without the hassle
Regards,
*** ***

Regarding the customer’s concern we were able to locate the lowest price with the carriers we work with based on their driving historyThe down payment including our fees was disclosed verbally and in writingIn agreement, the customer proceeded to sign the documentation and made a paymentWe regret the customer has not had a positive experience when contacting the insurance company Claims Department and have informed them of suchWe have spoken to the customer and as a courtesy will be issuing a refund of the broker fee, the customer has agreed with the solution

In regards to the customer’s concern, we strive to ensure that all customers’ requests are processed and apologize for any inconvenience causedFreeway Insurance Services does not sell any customers information to any agency or third partyPer the customer’s request their phone number and email
have been removed from our database

We take great pride in assuring all customers are provided with exceptional service and apologize for any inconvenienceWe will continue to take the necessary steps to ensure all customers’ inquiries are reviewed and the proper assistance is provided Empower Insurance attempted to draft the
customer’s checking account for the monthly payments but was unable to do so as it returned as unable to locate bank accountWe have spoken to the customer and issued a refund for $40.00, the customer has agreed with the solution

The customer purchased an insurance policy on 08/26/with Multi-State and agreed to a total down payment of $The down payment included Freeway’s fees including a broker fee of $206.54, a documentation storage fee of $25.00, a split down payment fee of $15.00, and the first month of
premium of $paid to Multi-StateThe down payment was split into two payments as a courtesy to our customer so she paid $at point of sale and agreed to have the remaining balance of $charged to the same card on 09/09/We attempted to collect the balance of $on 09/09/2016, however the payment was declinedThe additional $that the customer is referring to was paid to *** ***, a third party used in order for the customer to complete the transaction electronically. The customer electronically signed all documents and agreed to all fees including the broker fee which states that it is fully earned and non-refundable for services providedWe made several attempts to reach the customer to try and resolve this matter but were only able to leave her messagesWe will continue to attempt to collect the balance due as per the signed documentsThe customer may contact our office at 800-300-and ask for *** *** for further assistance

We want to come to a satisfactory resolution and are currently reviewing the customer's policy and request and will be contacting him for further assistance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

My name is *** *** and I am contacting you in regards to a phone call I received from Freeway InsuranceOn June 7, 2016, I would speak with a gentleman by the name of *** stated that he is a claims specialist for Freeway InsuranceDuring the phone call, he would state that of the
initial $I spent, $was a brokers fee and that I should've been informed of suchHe stated that as of a time courtesy, they would refund the $brokers feeI would then ask him about the payment of $that was taken out of my account on May 22, despite them cancelling my insurance the following dayHe would state that they would only refund $of this paymentI would then ask him about the rest of the money spent over the week period and he would state that we had coverage for months and the money would cover those days of coverageI understand this but would voice my displeasure as I feel we were not covered.I was involved in an accident on March 25, and called immediately to report itAs of today, I have not given a official statement despite several phone calls and VMsIn turn, we would rectify the accident situation without the assistance of the insurance companyOn June 6, 2016, I would finally get a call in regards to the accident but it was about taking the car to a certified body shop weeks after the accident*** stated he was sorry for this happening but stated I would not get refunded for thisAlso, since they cancelled our insurance and taken nearly $1000 in weeks, I have gotten a ticket due to my registration being suspended for no insurance.While speaking to ***, I would ask him if I could receive everything in writingHe would respond, "no." He would state that his word was my proof and that everything we discussed would be noted on my freeway recordsHe would then state that freeway and stonewood insurance will not refund any of my money until I contact the Revdex.com and have the complaint removedI did not agree to this and was utterly offended by suchFor a company to take $971 in weeks and provide the service of taking weeks to respond to an accident is insaneThen top it off by asking the customer to take employees word as bond that they would be refunded is 100% unbelievable.I am emailing you hoping for some assistance on what I can and should do nextWe have been uninsured for weeks now as I don't have the finances to pay another insurance company while waiting for Freeway Insurance to right a wrongI appreciate your time and assistance