Freeway Insurance

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Sr-has been filed, but still waiting on refund Regards, [redacted]

The customer was quoted with monthly payments of $due on the 16th of every month as listed on the application signed by the customer We received a phone call from the customer
inquiring on changing the due date; however the insurance company, Infinity, advised that it could not be changedPayments have always been due on the 16th; however, they do give more time to pay before actually cancelling the policy. Infinity issued a billing notice on September with a due date of September and when the payment was not received, a cancellation notice was issued to be effective on October if payment was not receivedNo payment was received and the policy canceled on October 3. After receiving the complaint, we made numerous attempts to contact the customer to no availWe welcome the customer to contact our Customer Service Department at ***, Monday through Friday from 8:am to 5:

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The gentlemen I spoke with at the customer service line for their corporate did not really seem to care of the severity of what had been doneYes there was a link to the email but I was also on the phone with ***, the broker, who said the coverages that were shown on the link did not reflect the true limits that the way the insurance was set up I could not see the true coverages and he promised it would be 100/300/50, since we had agreed and he is a broker I assumed he was capable of doing his job and giving me the correct coverage only to discover he hadn't even given me half of what I was required to haveFreeway insurance believes I should still pay a fee for the broker "doing his job" when he completely failed and I had to go back and fix everything myself when that is what people use a broker for so they can get the best price and use their knowledge, all this company knows how to do is rip off their customers and charge ridiculous fees without letting the customer know the fees will be appliedThe fee is $they did lower it to but I was already promised by *** it would be completely waived from my charge, therefore that is what I want, I do not want to pay someone for completely screwing me over and causing me so much stressThe consequences of what *** did could have gotten my vehicle repossessed he did not even notify the lessor company or add them into the policy, I would have lost all the money I had already invested into the car because of person who is supposed to help others get all the coverages they need, also because it seems this company is letting him get away with it
Regards,
*** ***

In regards to the customer’s concern, when submitting the customer’s information to the insurance company we were advised he was ineligibleWe were able to find other carriers that would accept the customer but he chose to not have a policy issuedWe take great pride in assuring all customers are
provided exceptional service and apologize for any inconvenienceWe have issued a refund check for $and the customer has agreed with the solution

Regarding the customer's response all charges are disclosed verbally and in writing, in agreement the customer signed the authorizationFreeway Insruance Services issued a refund from our broker fee as a gesture of good faithDairyland retained the monies received for their retained fees and premiumWe welcome the customer to contact our Customer Service Department at (800) 300-to further discuss the matter

*** *** billed for two days of coverage and their pertaining fees including a cancellation feeEventhough, we earned our fees for providing a service to the customer , as a courtesy to the customer we waivee the outstanding down payment balance and issued a refund from the broker feeAs part of our company policies and procedures we disclose our fees both verbally and in writingThe insurance company fees are also disclosed and listed in their paperwork issued to the customerWe welcome the customer to contact our Customer Service Department for any further inquiries at *** ***, Monday through Friday from 8:am to 5:pm

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
As long as freeway is working towards resolving the issue with safeway I am fineI just want my money backI already talked with a representative about it and he has issued me a partial refund for now until we can get further information from safeway in regards to what is needed to authorize a refundthanksRegards,
*** ***

In regards to the customer's concern, the customer's current policy had a change in premium and our producer offered a rate with a different insurance company offered by Stonewood Insurance Services. It is Freeway'spolicy to offer exceptional service and look for the best interst
for our customersWe apologize for any incovenience causedAs a gesture of good faith, Freeway Insurance Services waived the remaining down payment balance and issued a refund to the customerThe customer has agreed with the solution

I received a check for thethe amount owed to me because the broker who signed up had no right to take the money, I did send proper documentation to the company before weeks, and was mis treated all this timeSomeone at the corporate handled the matter finally and it is over with.
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I requested a vehicle switch numerous times and was told many different things, first of all the endorsement fee was $50, not $second of all I was transferred and placed on hold for more than hoursthey told me to contact the insurer directly to make the switchI was also told the switch would be no problemapparently the reason I wasn't helped for weeks with the policy was because my agent was fired which when I called no one told me they just placed me on hold for hoursit almost seems as if the company was doing it on purpose so that I would have the policy for a whole monthwhen they said they waived my second payment , they liedBecuase when I contacted the people who deal with payment , he had told me I was still going to be chargedI already provided brood to *** ***I even called the DMV and they told me the insurer should have contacted them before providing me with a policy in order to make sure the car was even eligible to be drivenThe documents I provided show a lean and $worth of registration fees that prevented me from being able to possess the car in the first placethe insurer could easily verify this by giving the DMV a call.The car was never registered or drivenI am extremely upset because I was lied to and told several different thingsI cancelled my policy because I needed my new car insured before I could drive it and freeway refused to help me switch over the vehicle so I went else whereI want a refund because that is the fair thing to do considering how much they have put me through and how they didn't deliver anything promised what so ever
Regards,
*** ***

Regarding the customer’s concern, our producer reviewed the vehicle information and it was determined that it was unacceptable per UAI’s guidelines and a new policy was purchased with *** *** to insure
such vehiclePer the customer’ request the cancellation was submitted and *** *** issued a refundA request to add the vehicle was submitted to UAI who proceeded to add but issued a non-renewal stating the vehicle was unacceptableWe have made attempts to speak to the customer for further assistance to no availWe welcome the customer to contact *** *** at *** ***, Monday through Friday from 8:am to 5:pm

The customer made a partial down payment and authorized to charge the remaining balance on her credit card on
September 4, or until paidUpon the receipt of the customer’s cancellation request it was sent to *** Insurance Company for processing*** retained monies for
premium and a cancellation feeThe customer was contacted for payment since the downpayment balance was declinedOur system continued to make attempts to charge as authorized and was successful Prior to the receipt of the Revdex.com complaint we made many attempts to contact the customer without successOnce the customer contacted us back, we came to a resolution and have refunded $

The customer purchased an insurance policy on 08/26/with Multi-State and agreed to a total down payment of $The down payment included Freeway’s fees including a broker fee of
$206.54, a documentation storage fee of $25.00, a split down payment fee of $15.00, and the first month of premium of $paid to Multi-StateThe down payment was split into two payments as a courtesy to our customer so she paid $at point of sale and agreed to have the remaining balance of $charged to the same card on 09/09/We attempted to collect the balance of $on 09/09/2016, however the payment was declinedThe additional $that the customer is referring to was paid to *** ***, a third party used in order for the customer to complete the transaction electronically. The customer electronically signed all documents and agreed to all fees including the broker fee which states that it is fully earned and non-refundable for services providedWe made several attempts to reach the customer to try and resolve this matter but were only able to leave her messagesWe will continue to attempt to collect the balance due as per the signed documentsThe customer may contact our office at 800-300-and ask for *** *** for further assistance

The customer purchased a non-owners policy with an SRon 04/17/We also show that on 04/21/he purchased a new policy with a vehicle and he was charged a new down payment of $which the customer agreed to payThe prior policy was canceled when the new policy began and there are
fees that were paid which are non-refundableHowever as a gesture of good faith due to the situation we agreed to refund the customer $which he agreed would resolve this matter

Regarding the customer’s concern, Freeway Insurance Services was able to locate the lowest price based on the customer’s driving record with the insurance companies we work withIn agreement
the customer proceeded to the purchase If choosing to cancel the policy the customer is subject to a $cancellation fee set forth and paid to the insurance company and not FreewayWe regret that the customer has not had a positive experience and will strive to ensure that all customers have positive experiences when contacting our officeUpon receiving the complaint we have spoken to the customer and explained the cancellation process, fee charged by the insurance company and our non-refundable feesTell us why here

Concerning the customer’s policy, Freeway Insurance Services, Incprovides insurance services to those in need to drive their newly acquired
vehicle from the dealershipIt is our company policy to have our agents review the policy paperwork with the customer both verbally and in writingThe customer signed all paperwork thereby agreeing to the transaction The customer made a partial down payment and signed an authorization to have the remaining balance debited from the credit card. We require a signed request to process a cancellationWe have no record of the Insured contacting us until approximately weeks after the transactionAt that time, we advised that a request to cancel in writing was needed along with proof of other coverage in order to backdate the cancellation which was never receivedOur representatives attempted to assist the customer and left messages to no availAs a gesture of good faith, Freeway waived the remaining balance due on the down paymentWe welcome the customer to contact *** *** at *** *** for further assistance

We strive to ensure all customers are provided the best offer with the many companies we work with when assisting with their insurance needs and apologize for any inconvenienceAs requested by the customer, the policy has been canceled and a refund for $was issued; the customer has agreed
with the solution

With regards to the customer's concern, his request to add coverage was forwarded to National General Insurance for processingOnce completed, the rate was adjusted and it was too high for the customerThe policy canceled for
non-payment and the customer preferred the issuance of a new policy at a lower rateAs a gesture of good faith, Freeway Insurance Services applied the fees retained from the first policy towards the start of a new policyThe customer has agreed with the solution

Upon receipt of the complaint we made attempts to speak to Mr*** to assist on his concern, however our calls have not been returnedWe welcome the customer to contact *** *** in our Customer Service Department at *** to resolve his issue