Frontier Communications Corp.

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Ms*** bringing this matter to our attention The Complaint states that: Ms*** is in dispute of the amount she is billed for Internet Service.Ms*** would like a full refund for
their services not providedFrontier has investigated the above statements and offers the following response: Frontier has removed the Computer Security Pro from the account per Ms***’s requestFrontier has issued an adjustment to Ms***’s account for the Computer Security Pro as a one-time courtesy.Frontier has contacted the customer. Ms*** is not satisfiedMs*** advised for Frontier to not contact her in the future unless Frontier plans to reimburse her and disconnected the callWe trust that this information will assist you in closing this complaint. We regret any inconvenience that Ms*** may have experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for review. We appreciate Mr*** bringing this matter to our attention The Complaint states that: Mr*** advises that he has been waiting for a refund of $ever since he cancelled his
home phone service with Frontier on October 25, 2017. Mr*** advises that the timeframe for receiving his refund is not acceptable and would like to receive the refund as soon as possibleFrontier has investigated the above statements and offers the following response: Frontier advises that Mr*** cancelled his service in the middle of the October billing cycle. Refunds get processed during the third billing cycle following the cancellation of services, and that cycle would be January 2018. Frontier spoke with Mr*** on January 26, 2018. He is aware that the refund was submitted for processing on January 19, 2018, and it will be delivered to him to business days from that date. He was advised that the estimated date of arrival for his refund should be in between February 2, and February 9, We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowit is 10/8/and I was away for the week. After coming back and talking to my wife the internet is better, but not great. The signal seams to be not as up and down, more consistent! We are not getting the down. It still varies from to 148. The tvs drop on average 1x per night according to my wife. The internet on sunday has been off for over an hour now. 10/8/and I am using my cell phone internet to file this response. I have called the Tech cell phone with no response yet and left a message with the corporate contacti am reluctant to call the number since I do not want to go through an hour of the same trouble shooting I have done multiple times now to get them to send out a tech..
Regards,
*** ***

Mr***'s billing concerns have been resolved. Frontier technical support agents have tried to reach out to Mr*** and were unsuccessful. We will continue to work with and assist Mr*** until issues with service have been resolved. I also tried to reach out to Mr*** and have been unsuccessful. I left my can be reached number(*** *** ***) and extension(***) on Mr***'s voicemail for future assistance. Case Closed

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Revdex.com bringing this matter to our attention. The Complaint states that: Mr*** is disputing refund of an over payment on a closed accountFrontier has
investigated the above statements and offers the following response: Frontier advises a refund has been submitted in the amount of $ and should arrive in to business day.Frontier spoke with Mr*** on January 30, and reviewed the aboveWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that *** *** has experienced as a result of the above matter

The complaint states that: Mrs*** advised her bill has fluctuated significantly since July 2016. In addition; she was advised on multiple occasions credits would be issued but only received a credit in September but not October. She would like to receive the service she
pays for and her bill to remain steady every month at the agreed amount. Frontier has investigated the above statements and offers the following response: Ms*** received credits that reflected on the following billing statements: September 2016, January 2017, March and May 2017. Additional credits have been issued for missing bundle discounts not received due to a provisioning issue. The credits issued on 6/27/resulted in a current credit balance totaling $96.95. In addition; an order was submitted to ship a router to Mrs*** which should be received in the next few days and correct her FiOS Data service issue. Our expectation is that all customers have a positive experience when requesting assistance with service or billing concernsIn the rare instance a customer has a less than positive experience; we assure we are taking the necessary steps to prevent it from happening again. We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mrs*** has experienced as a result of the above matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is not satisfactory but big company's always get there way you do not bill months after canceled services pour billing practiceShows frontier is not a good company to do any business with very unprofessional and only out for money.
Regards,
*** ***

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Revdex.com bringing this matter to our attention The Complaint states that: Ms*** advises she calls in April to have services disconnected the end of the month but the service
was disconnected April 20, Ms*** advises Frontier reconnected her services for the remaining time she needed it and she called back again May 2, to disconnectMs*** advises she received a bill for $ for the entire month on the reconnected account and she was sent to collections Frontier has investigated the above statements and offers the following response: Frontier advises Ms*** paid for her services thru May 1, Frontier credited the entire amount of $ and has also advised the collections agency of the credit and zero balance.Frontier spoke with Ms*** on August 22, and advised of the above We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that *** *** has experienced as a result of the above matter

Frontier has reviewed the account of *** *** and finds that he disconnected his service on May 2, Mr*** currently has a credit balance in the amount of $and Frontier has submitted a request to expedite a refundMr*** can expect to receive this refund by mail within 14-
business daysFrontier does apologize for any miscommunication or inconvenience caused

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Mr*** bringing this matter to our attention The Complaint states that: Mr*** states that he was billed an early termination fee for terminating his Frontier services and that he did not
have a contract with Verizon or FrontierFrontier has investigated the above statements and offers the following response: Frontier investigated Mr***’s complaint and advises that all Verizon contracts including terms and conditions for any services previous provided by Verizon’s local exchange operation were to Frontier CommunicationsFrontier will maintain all terms and conditions of the relevant portions of the agreements through its expirationFrontier advises that on April 7, we spoke to Mr*** and he requested to disconnect his Frontier services generating an early termination fee We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Frontier CommunicationsThank you for referring the
complaint of Dawn
*** to our office for reviewWe appreciate Ms*** bringing
this matter to our attention.The Complaint states that:Ms*** believes she is being overbilled and / or billed incorrectly.Frontier has investigated the above
statements and offers the following response:Frontier has reviewed the additional remarks and the company’s position has not changed.We trust that this information will
assist you in closing this complaint. We
apologize for any inconvenience that MsMorrison
has experienced as a result of the above matter.Frontier Specialist:
Rebecca N*** Department: Executive
Consumer Email: *** Relations

Frontier has investigated the above statements and offers the following response: • Frontier has a reconnected Mr*** phone serviceMr*** Port Out order was successfully completed on July 8, 2016. We trust that this information will assist you in closing this complaint. We regret any inconvenience that may have experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate *** *** bringing this matter to our attention The Complaint states that: *** *** advises that he is being overcharged for his FiOS Data Frontier has investigated the above
statements and offers the following response: Account research determined Mr*** was previously billed $FiOS 25/25, Wireless Router $4.99, $5.00cr promotional credit through July 29, and $promotional term credit through July 29, This brought the monthly rate to $35.37.Research shows the promotional discounts totaling $expired on July 29, 2016, causing his monthly fee to increase.Records show a courtesy credit totaling $was applied for the rate difference on November 14, 2016. This credit should reflect on bill date January 2, 1016.At this time Mr*** currently subscribes to the FiOS 25/data for $74.99, Wireless Router fee $and a promotional term discount of $20.00cr though August 29, bringing the montly rate to $60.37.At this time all warranted credits have been applied, Mr*** has been billing correctly since July 2, 2016. A Frontier representative attempted unsuccessfully to reach Mr***A contact letter was sent on December 30, We trust that this information will assist you in closing this complaint. We regret any inconvenience that *** *** may have experienced as a result of the above matter Frontier Specialist: Amy B*** Department: Consumer Relations

Thank you for referring the complaint of Mr*** to our office for reviewWe appreciate Mr*** bringing this matter to our attention The Complaint states that: Mr*** advised that Frontier had promised to resolve his issue ASAP on March 28, 2017, however he received a collection letter on April 3, Frontier has investigated the above statements and offers the following response: Frontier states that they spoke with Mr*** on March 28, to advise him that credits had been issued to zero out the account and a deletion letter had been sent to the credit bureaus Frontier states that if he received a letter from a collection agency it must have mailed before March 28, We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Thank you for referring the complaint of Ms*** to our office for reviewWe appreciate Ms*** bringing this matter to our attention The Complaint states that: Ms*** advises that her phone service has on-going trouble with intermittent static noise Frontier has investigated the above statements and offers the following response: Frontier has investigated Ms***’s account and provides the following information. Frontier continues to rehab the cable route and have forwarded Ms***’s photos to the local manager in Ms***’s area.Frontier attempted to reach Ms*** to advise of the above but was unsuccessful. Frontier left a message for Ms*** that included direct contact informationWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Ms*** has experienced as a result of the above matter

Tell us why hereThank you for referring the complaint of *** *** to our office for reviewWe appreciate *** bringing this matter to our attention.The Complaint states that: Mr*** was charged for an early termination fee of $Frontier has investigated the above statements
and offers the following response: I have found the account number ####-###-#### and the account name is *** ***I have found that when the customer changed from phone service and internet to just internet services he was charged the early termination fee of $The account was on an auto renewal for the phone plan and it shouldn’t have beenI have credited the $on the accountI have made contact with Mr***, on March 17,and he is satisfied with the creditWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Frontier Communications Thank you for referring the complaint of *** *** to our office for review
We appreciate him bringing this matter to our attention The Complaint states that: *** *** states Frontier cut his cable services in errorHe did get the cable back on the same dayThis was not a payment issue he states all payments were made on timebill runs $per month but his next bill was $*** *** states prior to getting this bill his two- year pricing was about to expire so he changed his service to internet and local channels only and states he was quoted $per month with local channels, same boxes and 100/internet service*** *** would like Frontier to bill what he owes and for the current bill to be for what he hasFrontier has investigated the above statements and offers the following response: Frontier spoke with Mr*** on April 23, and advised that after review of the account his balance due is $A credit of $was issued on the account to clear over billing on the account.Frontier advises Mr*** that his billing going forward till April 19, is approximately $plus taxes and fees on a month to month service.Mr*** presented no further questions or concerns and has direct contact information for the futureWe trust that this information will assist you in closing this complaint. We regret any inconvenience that *** *** may have experienced as a result of the above matter Frontier Specialist: Kelly E*** Department: Customer Relations

Thank you for referring the complaint of Mr*** to our office for reviewWe appreciate Mr*** bringing this matter to our
attention The Complaint states that: Mr*** is disputing his bill for services with Frontier. Mr*** advises his Internet service was not working at his new locationFrontier has investigated the above statements and offers the following response: Frontier has thoroughly investigated Mr***’s account and records indicate the Internet was disconnected on July 14, 2017. The account was rebundled on February 14, with a new 2-year commitment. Mr*** moved to a new location on May 23, 2017. A trouble ticket was processed on June 14, and completed June 20, where the technician noted Internet is working now. Another trouble ticket was placed on June 27, and completed on June 29, where the technician noted Internet was working but not capable to support all the devices connecting at this location. A credit adjustment was applied to Mr***’s account for the seven days out of service from June 14, to June 20, 2017. Frontier spoke with Ms*** on October 25, and advised of the above informationWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

The Complaint states that: Ms*** advised that she bundled her DISH Network service with her Frontier service and was billed at a higher rate than expected Frontier has investigated the above statements and offers the following response: Frontier apologizes for the
inconvenience that this issue has caused Ms***Frontier advises that the Frontier charges on Ms***’s March statement are correct, and as she anticipatedThe DISH Network charges are $with details of those charges listed on Ms***’s March statementFor explanation of these charges, Ms*** would need to contact DISH NetworkFrontier advises that this increase is not related to Frontier Services or billing practicesFrontier advises that we spoke to Ms*** on March 27, to advise of the above

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** * ***