Frontier Communications Corp.

Frontier has reviewed the account of Ms*** and finds that there was a missing promotional code for the amount of $each month since January 2016.This would be months without the $which is a total of $119.00, however Frontier has already issued some adjustments to the account as
follows: 1/19/$26.99, 4/22/$16.49, 4/22/$and 6/28/$totaling $76.45.Frontier can advise that Ms*** did disconnect her account on 7/22/and a final bill will generate on 8/17/16.Frontier has issued an additional adjustment in the amount of $42.55.Ms*** currently has a statement that reads a balance of $152.02, however the adjustment in the amount of $has brought that balance to $and once the final bill generates, prorated credits will also apply to this balance.Frontier has entered Ms*** into a calendar reminder and will zero out any balance left owing, and will expedite a refund if the balance is a credit balance.Frontier does apologize for any miscommunication or inconvenience caused

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***The tech repair man came to my house to repair my phone that didn't work for a month after they originally connected itI was never told of a $charge to connect my phoneWhen I got the bill I was in shock since I'm low income and pay $per month landline fee. I called Frontier to complain of the charge which they agreed to take it off. The next month it was never taken off. I called again and they agreed to only take off half which I haven't received the bill to know if this was done. Frontier said the took off $but that had nothing to do with the tech repair. The $off was due to no internet or phone service for one month due to their mistakesI should have the entire $charge off since I was never told in advance of any charge to begin with to connect a phone line they messed up when they came to fix my internet that they messed up. It has been months of nightmare with Frontier. I waited many days for them to show up when they never did. Some days they said I didn't need to be home since it was outside repair work than they said I wasn't home. They originally offered me a $plan for phone/internet which was a lie. Their internet speed is soooo slow I can't even put videos on internet without waiting 2hrs for a 5min video. I never made a complaint about any company before this one. Frontier are crooks!!!! Don't ever charge people before informing them first of a charge

Thank you for referring the complaint of Mr*** *** to our office for reviewWe appreciate Mr*** bringing this matter to our attention The Complaint
states that: Mr*** advises that Frontier is billing him for services after the disconnected this accountFrontier has investigated the above statements and offers the following response: Frontier advises that Mr***’s account was terminated effective February 13, Frontier’s policy is to issue a refund days from the date of service disconnection or terminationThis time period is required to ensure all outstanding charges or credits are posted to the closed account. Frontier's policy also allows the account to cycle through its systems, thereby providing an accurate reading of the accountIt usually takes to business days for refunds to be delivered to customersFrontier advises that Mr***’s account has not been billed for any services after February 13, and he is getting a refund of $23.46.Frontier spoke to Mr*** on May 15, and advised of the above informationWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate *** *** bringing this matter to our attention The Complaint states that: *** *** states her cost of service does not reflect the price quoted by Frontier
Frontier has investigated the above statements and offers the following response: Frontier advises it has corrected the account to reflect the quote given by Frontier to *** *** Frontier advises that it has also made the appropriate adjustments to the account that were in error.Frontier advises that it is going to follow up on the account to ensure the billing is correctFrontier advises that it has spoken to *** *** on September 8, 2017, and went over the cost of service, promotional expiration dates, and the two-year agreement with Frontier We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that *** *** has experienced as a result of the above matter

Revdex.com:I have no idea why they can not get a permit to do the jobHas anyone asked why? So this is saying they give up and I am out of luck?
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Frontier has reviewed the account of Mr*** and finds that an order to transfer service was requested on 4/6/17.This order did transfer with the same services which did include the 50/FIOS Internet, however a promotional code did not populate with the order causing an increase in billing.Upon
contacting Frontier, a consultant made a change to the service to the 100/FIOS internet, quoting the same pricingThis was inaccurate and the consultant has been internally addressed.Frontier has now placed an order to return the service to the original 50/FIOS internet and has added a different code that will reduce the pricing of the internet to $In addition the account will be, as it was charged a $fee for the Gateway Router Rental.Frontier has also placed two different adjustments in the amounts of $and $leaving a balance in the amount of $paid since 3/19/17.Frontier has also corrected the spelling of the name to ***.Frontier does apologize for any miscommunication or inconvenience caused and has addressed all involved internally

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Bridget G*** seems to think the only matter at hand is $late fees being charged on my account. While this is indeed a problem, I was willing to deal with the headache as long as they continued to waive the $late fees while their system corrected its glitches. Bear in mind, that this was difficult, to say the least, since they fought me each time I asked for a credit.What I am NOT okay with, is suspension of service after their system charged my credit card.Not only does this break their contract with me for suspending service on a paid account, it also puts my family's safety in jeopardy as Frontier is our phone provider, and our phone service was suspended during their glitch.If Bridget G*** believes that $is worth the life of my family, on a mistake that THEY made, I will be taking my business elsewhere. It is important to note, that when Frontier says they spoke with me on March 28, this is because I called in - it was through no effort on their part to contact me.Furthermore, should I decide to leave, I would expect no penalties for doing so, since they were unfaithful to the contract themselves.To reiterate, I would like months of service credited to my account for the following reasons:--Continually failing to charge my credit card for auto-pay, which never should have been disenrolled--Charging Late fees when their system failed to charge my card and fighting me on crediting those late fees when I called in--Suspending my service after their system had already charged my credit card and thus, breaking their contracted services--Placing my family's safety at risk by suspending phone service on an account that had already been paid
I trust that this information will assist Frontier in actually reading the entire complaint with the Revdex.com and understanding totality of the circumstances for their grievous system error
Regards,
*** ***

Thank you for referring the complaint of Ms*** to our office for reviewWe appreciate you bringing this matter to our attentionAccording to the complaint Ms*** has experienced billing issues with service that was placed on vacation serviceFrontier spoke with Ms*** to address
her concernsFrontier also provided Ms*** a direct contact should she have additional concernsWe trust this information will assist you in closing the complaint and apologize for any inconvenience she experienced as a result of the above concerns

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Mr*** bringing this matter to our attention The Complaint states that: Mr*** states that there had been an issue getting their voice mail service to workMr***
states that she had been told that she had to change her service to a new Frontier Bundle Term PlanThen told, that was not soMr*** states that her billing has not been correct ever since Frontier has investigated the above statements and offers the following response: Frontier advises that yes, the customer was put on a new Frontier Bundle Term Plan due to the voice mail changeFrontier advises that our customer is not able to reverse the plan as their discounts cannot be added back to the previous Verizon planFrontier has issued orders to give our customer the best pricing for their Frontier Bundle Term PlanThe orders, due to already established credits, have an effective date of July 12, and the term date has been established as March 31, per our customer’s request We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that *** *** has experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Revdex.com bringing this matter to our attention The Complaint states that: Ms*** advises that her phone has bene out times in the last month, the last one being
August 12, Frontier has investigated the above statements and offers the following response: Frontier advises Ms*** phone was repaired on August 17, Frontier advises we have credited Ms*** for her out of service$ for her end of July outages, $ for her August outages, and also a $ courtesy credit for her repeat issues.Frontier was unsuccessful in reaching Ms*** through phone and email We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that *** *** has experienced as a result of the above matter

Frontier’s Local Manager has advised that on 06/08/his technician replaced Mr*** modem.The line then tested well with no faults.Frontier has issued an out of service adjustment in the amount of $that will appear on the next billing statement.Frontier does apologize for any
miscommunication with Customer Service and will follow up internally with call reviews

Frontier has investigated the above statements and offers the following response: Frontier finds that Ms***’s account was missing promotional credits.Frontier has adjusted the billing to reflect the missing promotional creditsIn addition, the promotional has been corrected on the
accountThis will reflect on Ms***’s November 1, statement, along with prorated promotional credits for the activation of the promotion on October 3, 2016.At this time, the balance on the account is $due October 25, 2016. We trust that this information will assist you in closing this complaint. We regret any inconvenience that *** *** may have experienced as a result of the above matter

Tell us why hereThank you for referring the complaint of *** *** to our office for reviewWe appreciate him bringing this matter to our attention.The Complaint states that: *** *** states ** phone lines went down on April 20, Since then Mr*** has talked to different
technical representatives and made approximately phone calls to Frontier to try to resolveSeveral trouble tickets have been made but no solutionToday is now April 29, and still no repairWe are losing approximately 2,000-4,000/day at minimum and still have yet to have the phone lines repairedFrontier has investigated the above statements and offers the following response:Frontier has spoken to Mr*** on May 3, and he was busy, but did inform Frontier that he was able to get his business lines back up and running on Friday April 29, after gaining the assistance of a local managerHe asked Frontier to email him total credit that would be applied to his account and to correspond on anything further via email to *Frontier out of service credit would be from April 20, to April 29, Instead of ten days credit Frontier credited $for a full monthFrontier does not compensate for loss of business so an additional $credit was offered and accepted by Mr***We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that *** *** has experienced as a result of the above matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
This offer provided by Frontier is terrible and totally unacceptable! It is even higher than the one the last agent quoted me! As I stated earlier (and repeated to the Frontier resolution mgr I spoke to today), their agent told me it would be $132.98/mth + taxes and fees, not $168.97/mth +taxes/fees They should honor what their agent quoted no matter if it they say it was in error (by the way, as stipulated spoke to agents in total and they all got it wrong!)What good is negotiating and contracting on a price (confirmation# received) if it is to be ignored
Regards,
*** ***

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Ms*** bringing this matter to our attention The Complaint states that: Ms*** states back in March of she experienced service disruptions of at least times in an day
period. She had a repair scheduled for March 25th, to find out the ticket was pushed out till March 30th 2017. She called again on April 1st as the service went down again.Ms*** contacted Frontier and closed her account due to unreliable service on June 23rd and had no mention of a contract that she had or by canceling there would be termination charges and received a bill totaling $5,Frontier has investigated the above statements and offers the following response:Frontier has researched the above information and advises that due to not having a signed yr contract we worked with the customer to credit back the early termination fees minus $which is the amount in discounts towards the monthly plan for eight months in accordance to the promotion term she was on.Frontier has spoken to Ms*** on September 21st and placed an adjustment to her account for $3,plus taxes and she is currently satisfied We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Ms*** has experienced as a result of the above matter

• Frontier advises on July 1, Frontier closed a transaction to acquire Verizon's services in Michigan, after receiving all required government approvalsPrior to that time, notice of the transaction was communicated to Verizon customers
• Frontier advises Ms*** had a *** **
line, intercompany exchange circuit of *** owned by *** provided and serviced by Verizon Communications prior to conversion
• Frontier advises the balance of $was a balance still due to Verizon at the time of the transition to Frontier and is now due to Frontier
• Frontier spoke with Ms*** February 6, and advised of the above and has provided direct contact information for any further questions
We trust that this information will assist you in closing this complaintWe regret any inconvenience that Ms*** may have experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Mr*** bringing this matter to our attention. The Complaint states that: Mr*** states that his bills with Frontier are never correctHe has changed to *** now and he
does not feel he owes Frontier $ Frontier has investigated the above statements and offers the following response: Frontier reports that Mr***’s account is a written off account and with currently with an outside collection agencyHe must contact Credit Protection Agency at ###-###-#### to dispute the billFrontier has attempted to contact Mr*** on several occasions, each time leaving messages with our contact informationFrontier has not received a response back from the customerFrontier is sending Mr*** a call me letter in the mail in attempt to contact him. We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter.

Frontier’s records indicate that Mr*** terminated his account with Frontier on November 22, 2016. A $credit post on the November 13th statement for the billing errors. Several attempts to contact Mr*** to discuss his concerns have been unsuccessful. Messages
have been left that included direct contact information with no returned calls

Frontier records show that Mr*** *** called to have service cancelled as of 6/24/2016. Mr*** faxed over proof that he had voice, data and video services activated with Time Warner Cable on 6/15/2016. A Frontier agent adjusted the $early termination fee billed and
also the remaining $378.17. The credits will both appear on one of the next two billing statement. A Frontier agent called Mr*** to advise of the credit adjustments. If we can be of any other assistance, I can be reached at *** *** *** *** ***. Case closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I left a voicemail message and sent an email to "Chris" at FrontierChris had a hard time speaking with Customer Service about my situationFrontier did not try and resolve my four instances of overdraft that I incurred because of the double billingI would like for Frontier to refund my overdraft charges It has been a month now and they have my payment Refunding my payment only to make me pay it back over several months does not make sense to me I want all of the overdraft charges credited back to meJust keeping my payment does not resolve the issue when there are four separate overdraft charges that I incurred at $each I would like this refunded immediately
Regards,
* ***