Frontier Communications Corp.

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Ms*** bringing this matter to our attention The complaint states that: Ms*** advises that she has had issues with her monthly billing and has tried to cancel her serviceFrontier has
investigated the above statements and offers the following response: Frontier advises that an order was placed on December 1, and dated for December 4, to cancel service.Frontier advises that a credit has been applied to the account in the amount of $leaving a zero balance.Frontier attempted to reach Ms*** to advise of the above but was unsuccessful. Frontier left a message for Ms*** that included direct contact informationWe apologize for any inconvenience that Ms*** has experienced as a result of the above matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Frontier states that a service technician resolved the issue, also states service tech told me everything is OK.my service still ot working as well as all the neighbors service with frontier.there saying I have service when I do not.they are lying to me
Regards,
*** ***

Frontier records show that Mr*** *** called to have service cancelled as of 6/24/2016. Mr*** faxed over proof that he had voice, data and video services activated with Time Warner Cable on 6/15/2016. A Frontier agent adjusted the $early termination fee billed and
also the remaining $378.17. The credits will both appear on one of the next two billing statement. A Frontier agent called Mr*** to advise of the credit adjustments. If we can be of any other assistance, I can be reached at *** *** *** *** ***. Case closed

Frontier has investigated the above statements and offers the following response: Frontier has issued time out of service credits to Ms***’s account as a one-time courtesy.Frontier has contacted Mr***, ensured satisfaction, and provided direct contact information should he require
assistance in the future We trust that this information will assist you in closing this complaint. We regret any inconvenience that *** *** may have experienced as a result of the above matter

Thank you for referring the complaint of Mr*** to our office for reviewWe appreciate Mr
*** bringing this matter to our attention The Complaint states that: Mr*** received a bill from Frontier for service never installed or used Frontier has investigated the above statements and offers the following response: Frontier has issued a full credit to the bill Mr*** received We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

• Frontier advises on July 1, Frontier closed a transaction to acquire Verizon's services in Michigan, after receiving all required government approvalsPrior to that time, notice of the transaction was communicated to Verizon customers
• Frontier advises Ms*** had a *** **
line, intercompany exchange circuit of *** owned by *** provided and serviced by Verizon Communications prior to conversion
• Frontier advises the balance of $was a balance still due to Verizon at the time of the transition to Frontier and is now due to Frontier
• Frontier spoke with Ms*** February 6, and advised of the above and has provided direct contact information for any further questions
We trust that this information will assist you in closing this complaintWe regret any inconvenience that Ms*** may have experienced as a result of the above matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI look forward to confirmation that my credit report has been cleared by Frontier.
Regards,
*** ***

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate *** *** bringing this matter to our attention The Complaint states that: Mr*** advises that he disagrees with the final bill balance of $ Frontier has investigated the
above statements and offers the following response: Account research shows service order *** completed April 29, discontinuing service with FrontierRecords show Mr*** has carried a past due balance since January 2016.On bill date January 12, previous balance $131.00, no payment received, past due balance $131.00, current charges $131.00, total due $262.00; bill date February 12, previous balance $262.00, payment received $131.00cr, past due balance $131.00, current charges $145.80, total due $276.80; bill date March 12, previous balance $276.80, payment received $131.00cr, past due $145.80, current charges $133.71, total due $279.51; bill date April 12, previous balance $279.51, payment received $131.00cr, past due $133.51, current charges $131.00, total due $264.71; closing statement date May 13, (this includes pro-rated disconnect and Early Term fee) previous balance $264.71, payment received $133.71cr, balance forward $131.00, current charges $149.50, total due $Final Bill date June 7, previous balance $279.50, no payment received, other charges and credits $200.00cr, balance forward $79.50.At this time wall warranted credits have been applied to the accountNo further credits are warranted We trust that this information will assist you in closing this complaint. We regret any inconvenience that *** *** may have experienced as a result of the above matter

Thank you for referring the
complaint of *** *** to our office for reviewWe appreciate Ms*** bringing this matter to our attention.The Complaint states that:Ms
*** states that she is experiencing intermittent Internet service with
Frontier.Frontier has investigated
the
above statements and offers the following response:Frontier found no trouble on the line on September 6, 2016; however, the customer was still experiencing intermittent service.Frontier entered a new repair ticket on September 1, and we changed Ms*** to a different Internet port on September 14, 2016.Frontier spoke with Ms*** mother on September 15, to verify the service is working; however, she advised Ms*** is out of state until next week.Frontier provided Ms*** mother with a contact number and advised her to contact Frontier upon her return if she is still having service issues.Frontier applied a credit of $due to service issuesWe trust that this information
will assist you in closing this complaint. We apologize for any inconvenience that Ms*** has experienced as a result of the above matter

Thank you for referring the complaint of Mr*** *** to our office for reviewWe appreciate this matter being brought to our attention Frontier has investigated the above statements and offers the following response: Frontier advises the Fios Data 150/was provisioned at the correct
apartment *** however; the Billing Address was incorrectResearch determined that promotional discounts were missing from the accountThe following credits were issued: credit in the amount of $posted to the November bill, and credits totaling $posted to the March billIn addition, pro-rated credits totaling $generated when the account was disconnected.An additional credit of $was issued to the accountThe account currently has a credit balance of $On September 25, I left a message for Mr*** and provided my contact number should he require further assistance regarding this matter We trust that this information will assist you in closing this complaintWe apologize for any inconvenience that the customer may have experienced as a result of this matter Sincerely, Stacey MFrontier Executive Relations

Thank you for referring the complaint of Ms*** to our office for reviewWe appreciate you bringing this matter to our attentionAccording to the complaint Ms*** has experienced billing issues with service that was placed on vacation serviceFrontier spoke with Ms*** to address
her concernsFrontier also provided Ms*** a direct contact should she have additional concernsWe trust this information will assist you in closing the complaint and apologize for any inconvenience she experienced as a result of the above concerns

Revdex.com:I have no idea why they can not get a permit to do the jobHas anyone asked why? So this is saying they give up and I am out of luck?
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
If you receive bad equipment in an installation by a company and it is their materialWhy should I have to replace it? This is a matter of days, not weeks or years

Thank you for referring the additional concerns of *** *** to our office for review. The additional concerns states that:• Mr*** advises that he does not owe Frontier any money.Frontier has investigated the above statements and offers the following response:• Frontier’s position has not changed. • Frontier apologized to Mr*** in an email that explained he had been misquoted and, in this instance, offered a compromise to honor the misquoted amount for one year which included back crediting for the previous months of serviceIn an email reply, Mr*** requested the credit to be issued in a refund checkHe was advised that the credit could not be sent as a refund check as there would still be a balance due after the credits were issuedHe was advised that Frontier had already paid Dish for their billed amount and Frontier would need to be reimbursed for those funds.• Mr*** disconnected his service on 11/23/16. • Frontier issued the promised back credits which will appear on Mr***’s December 1st statementMr*** will also see credits for services charged after the 11/23/disconnect since Frontier bills in advance.We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr*** has experienced as a result of the above matter.Sincerely,Executive Customer RelationsFrontier Communications

Thank you for referring the complaint of *** *** ** to our office for reviewWe appreciate *** *** ** bringing this matter to our attention The Complaint states that: Mr*** ** stated that the internet service he received from Frontier had numerous interruptions, blackouts and
buffering and he has been unable to watch any movies or use his cellular phones with the internetHe states that he has not been issued enough credit for his time out of service and requests that the internet service be disconnected Frontier has investigated the above statements and offers the following response: Frontier found that Mr*** ** had subscribed to 1M internet service, which was the maximum speed available at his locationFrontier spoke with Mr*** ** on November 3, and he advised he wanted to disconnect Frontier internet and already had another broadband providerFull credit was issued for the internet service for the entire time Mr*** ** had the service and the internet was disconnected We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** ** has experienced as a result of the above matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** * ***

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Ms*** bringing this matter to our attention The Complaint states that: Ms*** advises that she was offered a triple play package for telephone, Internet and television for $per
month before applicable taxes.Ms*** states that she is not being billed correctly for the plan she was offered.Ms*** advises that the telephone service has not been connectedMs*** states she has been promised credits; however, she has not received them.Ms*** also states she has not received statements in the last four monthsFrontier has investigated the above statements and offers the following response: Frontier advises that the Triple play plan is per monthFrontier advises that Ms*** is being billed $before taxes for the internet and television planFrontier spoke with Mr*** on November 15, and advised that an order can be placed to add the telephone service and the monthly cost would be Mr*** declined and decided to keep the Internet and television services bundle he currently has.Frontier advises that adjustments totaling in the amount of have been issued for missing promotional credits as well as an adjustment of $for a TV installation fee that was billed in errorFrontier issued adjustments in the amount of for late fees that were applied due to the billing errorsAn additional adjustment in the amount of $was issued for missing promotional credits that were due to Ms*** and will be reflected on the next statementThis covers up to the October statementFrontier advises that Ms***’s mailing address was not updated when her services were transferredFrontier advises that the July and August statements were mailed to the old address in errorFrontier confirms that the address has been corrected and the September and October statements have been sent to the correct locationFrontier also emailed copies of the July and August statements to Ms***Frontier spoke with Mr*** on November 15, to review this information with him We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Ms*** has experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for review The Complaint states that: Mrs*** advises that Frontier has misquoted her Frontier has investigated the above statements and offers the following response: Frontier
advises that we have placed her on NEW customer promotions in order to make sure she is paying the least for her services that we have.Frontier spoke with Mrs*** on 11/3/and confirmed resolution and that she has direct contact information for future concerns. We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that *** *** has experienced as a result of the above matter

Thank you for referring the complaint of Mr*** to our office for reviewWe appreciate Mr*** bringing this matter to our attention The Complaint states that: Mr*** advises that he has been billed for services that were not installed, and has been billed for the services
Frontier has investigated the above statements and offers the following response: Frontier advises the services were not installedThe account has been closed and the billing has been adjusted appropriately We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter