Frontier Communications Corp.

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Mr*** bringing this matter to our attention. The Complaint states that: Mr*** is not satisfied with Frontier’s response to his Revdex.com complaintMr***’s original complaint advises that he was not receiving Caller ID on his TV, Mr*** was without dial tone for days in May, the Video on demand was not working, and had occasional Pixilation Frontier has investigated the above statements and offers the following response: Frontier contacted Mr*** and apologized that he is not satisfied with the original resolution.Frontier has issued the appropriate time out of service credit for service outages as well as a courtesy credit for Mr***’s inconvenience.Mr*** has adjusted his services to internet only. We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not completely resolve my complaint. For your reference, details of the offer I reviewed appear below.I've reviewed my account and indeed received the $credit to my accountHowever, They have not fix the price of my service. I can not fully accept this response until I see my price is set back to the agreed price of per month
Regards,
*** ***

Thank you for referring the complaint of Ms*** to our office for reviewWe appreciate Ms*** bringing this matter to our attention The Complaint states that: Ms*** is disputing her bill for services from FrontierFrontier has investigated the above statements and offers the
following response: Frontier spoke with Ms*** by email on January 25,2018, and reviewed account.Frontier advises that the correct price for the package 50/Mbps that Ms*** subscribes to is $per month plus router and taxes and surcharges. We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Ms*** has experienced as a result of the above matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***-***

Thank you for referring the complaint of Ms*** to our office for reviewWe appreciate this matter being brought to our attention Frontier has investigated the above statements and offers the following response: Frontier advises on July 01, *** contacted Customer Service
regarding account number The CSR informed *** that she was not an authorized party on the account and that Ms*** *** would need to authorize her on the account*** advised that the customer would call backOur records do not reflect that the customer call back to disconnect the account and therefore; the account continued to be billedThe charges are sustained at this timeOn May 05, I relayed the information to Mr*** ***sDuring this contact, I inquired of Mr*** if he knew the date when Ms*** contacted Customer ServiceMr*** advised that he would check with Ms*** and contact me back directlyI provided my contact number and advised Mr*** that I would review further if he is able to provide the date of the contact We trust that this information will assist you in closing this complaintWe apologize for any inconvenience that the customer may have experienced as a result of this matter Sincerely, Stacey MFrontier Executive Relations

Ms*** advises that she signed up for Frontier at a rate of $for a 2-year periodMs*** advises that she recently had a $increase that she is requesting be removed based on her contractFrontier has investigated the above statements and offers the following response:
Frontier advises that the $is Frontier’s Internet Infrastructure surchargeThis is a Frontier fee that supports continued maintenance of our local network infrastructure used to provide Internet serviceAs a result of increased bandwidth utilization, demand for services and other requirements, Frontier must also regularly repair and augment this network at significant expenseThe amount was determined based upon Frontier’s ongoing analysis of the costs incurred to provide 24xsupport of our local network infrastructure.Frontier advises that we spoke to Ms*** on March 28, to advise of the above

Good Afternoon: Please see closure:Frontier Communications Thank you for referring the
complaint of *** *** to our office for reviewWe appreciate her bringing this matter to our attention. The Complaint states that: Ms*** advises she experienced an interruption of services for two months and the issue has been resolved, however, she is requesting to have her bill adjusted Frontier has investigated the above statements and offers the following response: Frontier’s investigation found that credits totaling $was applied to the account on October 11, 2016, leaving a balance due of $64.84. Frontier spoke to Ms*** on October 24, and discussed our findings. Frontier advised that the credit applied will appear on the November 7, statement. Ms*** was provided with our direct contact number for any further questions concerning this matter. We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Ms*** has experienced as a result of the above matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Response taken by phone: As of today, the phone is working and it appears that the billing has been
corrected
Regards,
*** ***

Thank you for referring the
complaint of *** *** to our office for reviewWe appreciate Ms*** bringing this matter to our attention.The Complaint states that:Ms
*** states that she is experiencing intermittent Internet service with
Frontier.Frontier has investigated
the
above statements and offers the following response:Frontier found no trouble on the line on September 6, 2016; however, the customer was still experiencing intermittent service.Frontier entered a new repair ticket on September 1, and we changed Ms*** to a different Internet port on September 14, 2016.Frontier spoke with Ms*** mother on September 15, to verify the service is working; however, she advised Ms*** is out of state until next week.Frontier provided Ms*** mother with a contact number and advised her to contact Frontier upon her return if she is still having service issues.Frontier applied a credit of $due to service issuesWe trust that this information
will assist you in closing this complaint. We apologize for any inconvenience that Ms*** has experienced as a result of the above matter

Frontier CommunicationsThank you for referring the
complaint of *** *** to our office for
reviewWe appreciate *** *** bringing this matter to our attention.The Complaint states that:Mr
*** advised services were not installed, but he has continued to get
billed each month.Mr
*** would like to have the balance removed and credit report updated
Frontier has investigated the above
statements and offers the following response:Frontier reviewed Mr*** account in found notes indicating the cancelation request of services being installed.Frontier has advised Mr*** the balance amount of $will be removed from the account and the credit report will be updated.We trust that this information will
assist you in closing this complaint. We
apologize for any inconvenience that *** *** has experienced as a result of the above matter.Frontier Specialist: Shaneshia
R*** Department: Customer
Relations

Per Frontier records and promotions, Ms*** current rate is the lowest available at this time with the services selected. If she should change the speed of data or upgrade her television programming or switch to a Frontier plan, her monthly price will increase. She currently bills
$per month plus taxes. A Frontier agent tried reaching out to Ms*** to advise and unfortunately, she was not available. A can be reached number was left on her voicemail for future assistance. Case closed

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.These people are absolute liarsThey claim they have attempted to contact me several times and left several messages, which is NOT trueI received ONE voicemail on April from an individual named "Monica" with the phone number ###-###-####, extension: ***I tried calling her back and left a voicemail on April 27, April 28, and May I left on her voicemail all of my contact information and a specific call back time of any day after 12pm pacific timeShe has not respondedAbsolute scummy liars. Regards,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I do understand the charge for the federal and state tax and also the FDV administrative charge however I do not understand the three charges totaling $for the Fios bundle change that has appeared on the last two bills that have never appeared on any other billsYou also didn't address the question of a credit for the previous month that I paid without the proper discount being applied that I inquired aboutAs a side not my internet was out of and on for several hours at a time for the last two weekendsAfter many calls they finally got a service man out on SundayI would just like to remedy these issues as soon as possibleI have been a long time loyal customer for about years with first General Telephone, then Verizon and now Frontier and never had any complaints until recentlyI feel the level of service on the issues I am bringing up is not up to parRegards,
*** ***

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate him bringing this matter to our attention
The Complaint states that:
• Mr*** is stating that he cancelled his phone service due to unexplained fees and because it did not save him money as he
was advised
• Mr*** says that when he cancelled the phone service and retained his internet on 11/20/17, he was told that is December bill would be only $2.00, however his December bill shows $
• Mr*** is requesting a refund of one-month of service
Frontier has investigated the above statements and offers the following response:
• Frontier records show that when Mr*** called to add phone service on to his existing internet on 8/31/17, he was quoted a rate of $before taxes and surchargesHis billing history confirms that he was billed a rate of $plus taxes/surcharges and later authorized the addition of a non-published listing charge of $
• Review of his contact history confirms that when Mr*** contacted Frontier on 11/2/to request the disconnection of the phone service he was advised that his December balance would be $Due to Frontier agent error however, the disconnect was not scheduled until 11/which resulted in the lack of prorated credit on the December bill
• In this instance a credit adjustment of $(plus taxes) has been applied for the $monthly difference in the rate quoted and a credit of $has been issued for the missing prorated credit on the December billing statement
We trust that this information will assist you in closing this complaintWe apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Thank you for referring the complaint of *** *** ** to our office for reviewWe appreciate *** *** ** bringing this matter to our attention The Complaint states that: Mr*** ** stated that the internet service he received from Frontier had numerous interruptions, blackouts and
buffering and he has been unable to watch any movies or use his cellular phones with the internetHe states that he has not been issued enough credit for his time out of service and requests that the internet service be disconnected Frontier has investigated the above statements and offers the following response: Frontier found that Mr*** ** had subscribed to 1M internet service, which was the maximum speed available at his locationFrontier spoke with Mr*** ** on November 3, and he advised he wanted to disconnect Frontier internet and already had another broadband providerFull credit was issued for the internet service for the entire time Mr*** ** had the service and the internet was disconnected We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** ** has experienced as a result of the above matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. This phone number is needed in our new home; in GreenwichMy expectation is that Frontier Communications release this phone number to our phone carrierWe would have happily used Frontier but they don't offer service to GreenwichTHey have no right to "own" our prior phone number and need top release it to our phone company since they, Frontier, are unable to service us in GreenwichThey are violating Telephone Number Assignment Commitee and I will take this matter to a higher level if need be until we get this AVAILABLE phone number Frontier Commis a dishonest carrier and my expectaton is that they "free up" the phone number in a way that allows my carrier to assign the number to usIt was our phone number for almost years and we will not be satisfied until this phone number is released by Frontier
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
I am requesting the amount be completely removed from my credit profile as well as the payment history for 30,60,90,and be removed from my profile due to incorrect billing as well as the service not being updated as cancel until now

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Thank you for referring the complaint of Mr*** to our office for reviewWe appreciate Mr*** bringing this matter to our attention The Complaint states that: Mr*** *** advises he would like to receive his refund Frontier has investigated the above statements
and offers the following response: Frontier spoke to Ms*** *** (Wife) on July 18, whom shares the Frontier account with Mr*** *** (Husband)Frontier explained that we have issued and sent the RefundMs*** understands it may take to business daysFrontier’s refund policy is to issue a check days from the date of service disconnection or termination. This time period is required to ensure all outstanding charges or credits are posted to the closed account. Frontier's policy also allows the account to cycle through its systems, thereby providing an accurate reading of the account We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Frontier CommunicationsThank you for referring the
complaint of *** *** to our office for reviewWe appreciate *** *** bringing this matter to our attention.The Complaint states that:Ms
*** states her billing was not corrected until October Than she
received the November statement and seen it was incorrect againMs
*** states would like the balance on the account to be zeroFrontier has investigated the above
statements and offers the following response:Frontier review the account and we show there was an extended delay on an order posting in causing billing issuesFrontier advise there has been adjustments to correct the billing issues back to October On April 26, 2017, adjustment in the amount of $was submitted on the account for the difference in what was billed to the customer and the $she was quotedThese credits go for the months of October 1, bill thru April 1st bill cycleAccount was correct going forwardAn adjustment in the amount of $for the late fees on the accountOn June 27th another adjustment was placed on the account for $Frontier has explained all these credits to Ms*** but she would like the account completely zeroed out by the companyAdvised that when the next bill cycles on September 1st there will be adjustments back to July 21st when the account was temporary disconnected for Non- payWe trust that this information will
assist you in closing this complaint. We
apologize for any inconvenience that *** *** has experienced as a result of the above
matter.Frontier Specialist: Sandi
S*** Department: Customer
Relations