Frontier Communications Corp.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is temporary satisfactory to me, not totally truthful but is fine for now. As I stated to Frontier numerous times that when problems occur I keep constantly get disconnected because my land line requires internetAnd their actions are less than satisfying, but acceptable for now
Regards,
*** ***

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Mr*** bringing this matter to our attention The Complaint states that: Customer experienced service issues beginning with the acquisition on April Customer experienced
unsatisfactory customer service and ongoing issues without resolutionCustomer has requested repair and compensation for time out of service Frontier has investigated the above statements and offers the following response: Frontier dispatched a technician on June 24, and was able to get services restoredAfter review of the account, Frontier issued a service credit of $for video and equipment issues the customer experiencedFrontier also issued a $courtesy credit for the inconvenienceCustomer has been advised, and has been provide contact information for future issues We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me upon completion of their responseAs per the representative from Frontier Communications, the credit was requested to be expedited and applied to my account within 24-Once credit is actually on this account I can say this complaint has been resolved
Regards,
*** ***

The Complaint states that: Ms*** advises that she made a deposit to her account that she understood was a prepayment for her services, but representatives have advised that the amount paid prior to installing service was actually a depositMs*** advises that she has been
overbilled for the months including October, November, December and January until services were cancelled on January 13, Frontier has investigated the above statements and offers the following response: Frontier advises that the amount that the customer was requested to pay prior to installation is in fact a deposit and is refundable after months.Frontier advises that after investigating Ms***’s billing, she was in fact missing $a month discount that would make her bundle price $She was being billed a bundle rate of $in errorOn January 30, a credit was issued to Ms***’s account in the amount of $to missing bundle discountsThere are no other promotional offers or discounts missing from Ms***’s customer’s billsFrontier attempted to reach Ms*** on the phone number provided in the complaint and was unable to reach her, or leave a messageAn email was sent to the customer on March 3, to attempt to resolveDirect contact information was provided at that time

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Mr*** bringing this matter to our attention The Complaint states that: Mr*** states that he was advised that International calls would be at no additional cost per month with his
Frontier telephone service.Mr*** states that when he received his first bill from Frontier he was billed per minute for International calls to MexicoMr*** contacted Frontier and was advised that International calling was not part of his programmingMr*** states he would not have changed from his previous provider if he could not have unlimited International calling. Frontier has investigated the above statements and offers the following response: Frontier investigated Mr***’s Frontier account and pulled the call information from the installation orderFrontier found that on that call there was no mention of International call capabilityFrontier provided a courtesy credit of $for the October 1, bill cycleFrontier spoke with Mr*** on October 31, and advised him that Frontier has two plans that can be programmed for International callingThe World plan is $a month and provides minutes of International direct-dialed calling and the World Plan is a month and provides minutes of International direct-dialed callingMr*** was not interested at this time in either plan Frontier offersFrontier apologizes for any misunderstanding and Mr*** can contact Frontier if he would like to make further changes on his Frontier account We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI look forward to confirmation that my credit report has been cleared by Frontier.
Regards,
*** ***

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Ms*** bringing this matter to our attention The complaint states that: Ms*** advises that she has had issues with her monthly billing and has tried to cancel her serviceFrontier has
investigated the above statements and offers the following response: Frontier advises that an order was placed on December 1, and dated for December 4, to cancel service.Frontier advises that a credit has been applied to the account in the amount of $leaving a zero balance.Frontier attempted to reach Ms*** to advise of the above but was unsuccessful. Frontier left a message for Ms*** that included direct contact informationWe apologize for any inconvenience that Ms*** has experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate *** *** bringing this matter to our attention The Complaint states: Customer is stating that an authorized upgrade was charged to his account and that he has not received the correct
creditsFrontier has investigated the above statements and offers the following response: Frontier owed Mr*** a total of for the over charge on the billing statement for 7/has currently been applied to the account.Frontier placed credit to the account to make the full We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that *** *** has experienced as a result of the above matter

Thank you for referring the complaint of Mr*** to our office for reviewWe appreciate Mr
*** bringing this matter to our attention The Complaint states that: Mr*** received a bill from Frontier for service never installed or used Frontier has investigated the above statements and offers the following response: Frontier has issued a full credit to the bill Mr*** received We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate *** *** bringing this matter to our attention The Complaint states that: Mr*** advises that he disagrees with the final bill balance of $ Frontier has investigated the
above statements and offers the following response: Account research shows service order *** completed April 29, discontinuing service with FrontierRecords show Mr*** has carried a past due balance since January 2016.On bill date January 12, previous balance $131.00, no payment received, past due balance $131.00, current charges $131.00, total due $262.00; bill date February 12, previous balance $262.00, payment received $131.00cr, past due balance $131.00, current charges $145.80, total due $276.80; bill date March 12, previous balance $276.80, payment received $131.00cr, past due $145.80, current charges $133.71, total due $279.51; bill date April 12, previous balance $279.51, payment received $131.00cr, past due $133.51, current charges $131.00, total due $264.71; closing statement date May 13, (this includes pro-rated disconnect and Early Term fee) previous balance $264.71, payment received $133.71cr, balance forward $131.00, current charges $149.50, total due $Final Bill date June 7, previous balance $279.50, no payment received, other charges and credits $200.00cr, balance forward $79.50.At this time wall warranted credits have been applied to the accountNo further credits are warranted We trust that this information will assist you in closing this complaint. We regret any inconvenience that *** *** may have experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate *** *** bringing this matter to our attention The Complaint states that: *** *** states that she was advised the price quoted included the equipment, and that Frontier would put a block on the ability for purchases to the account Frontier has investigated the above statements and offers the following response: Frontier advises upon reviewing the account it adjusted the cost equipment billed to the account.Frontier advises the customer has the ability to a set a password in order to assure that no unwanted purchases are applied to the accountFrontier advises that the purchases on the account will be sustained.Frontier advised that it has spoken to *** *** on August 17, and advised the account has been reviewed and the charges will be sustained We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that *** *** has experienced as a result of the above matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I greatly appreciate the response, the friendliness of the team that responded, and the credit to the account.They have addressed all of my concerns. Thank you
Regards,
*** ***

Thank you for referring the additional concerns of *** *** to our office for review. The additional concerns states that:• Mr*** advises that he does not owe Frontier any money.Frontier has investigated the above statements and offers the following response:• Frontier’s position has not changed. • Frontier apologized to Mr*** in an email that explained he had been misquoted and, in this instance, offered a compromise to honor the misquoted amount for one year which included back crediting for the previous months of serviceIn an email reply, Mr*** requested the credit to be issued in a refund checkHe was advised that the credit could not be sent as a refund check as there would still be a balance due after the credits were issuedHe was advised that Frontier had already paid Dish for their billed amount and Frontier would need to be reimbursed for those funds.• Mr*** disconnected his service on 11/23/16. • Frontier issued the promised back credits which will appear on Mr***’s December 1st statementMr*** will also see credits for services charged after the 11/23/disconnect since Frontier bills in advance.We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr*** has experienced as a result of the above matter.Sincerely,Executive Customer RelationsFrontier Communications

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
If you receive bad equipment in an installation by a company and it is their materialWhy should I have to replace it? This is a matter of days, not weeks or years

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate *** *** bringing this matter to our attention The Complaint states that: Ms*** advises that she has yet to received her Amazon Gift Card for signing up with
DISH bundled to FrontierFrontier has investigated the above statements and offers the following response: Frontier advises the Amazon Egift card in the amount of $was emailed to *** on August 2, Frontier attempted to reach Ms*** to advise of the above but was unsuccessfulFrontier left a message for Ms*** that included direct contract information We trust that this information will assist you in closing this complaint. We regret any inconvenience that *** *** *** may have experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for review The Complaint states that: Mrs*** advises that Frontier has misquoted her Frontier has investigated the above statements and offers the following response: Frontier
advises that we have placed her on NEW customer promotions in order to make sure she is paying the least for her services that we have.Frontier spoke with Mrs*** on 11/3/and confirmed resolution and that she has direct contact information for future concerns. We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that *** *** has experienced as a result of the above matter

They have not contacted us several times and they refuse to admit their faults there is recordings every time you call Frontier CommunicationsIf somebody from the top headquarters could listen to those recordings they would see what's going onI reject their response they're covering their as
I have reviewed the response made by the business in reference to complaint ID 12348217, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Frontier reviewed Ms*** account and determined that Ms*** disconnected service on 5-16-16, before Frontier was able to address her concerns

Thank you for referring the complaint of Mr*** to our office for reviewWe appreciate Mr*** bringing this matter to our attention The Complaint states that: Mr*** advises that he has been billed for services that were not installed, and has been billed for the services
Frontier has investigated the above statements and offers the following response: Frontier advises the services were not installedThe account has been closed and the billing has been adjusted appropriately We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

I have spoken with Ms*** and advised that we do not service her physical locationI have provided Ms*** with a few options in her area that she can look intoMs*** was thankful for the assistance provided