Frontier Communications Corp.

They have not contacted us several times and they refuse to admit their faults there is recordings every time you call Frontier CommunicationsIf somebody from the top headquarters could listen to those recordings they would see what's going onI reject their response they're covering their as
I have reviewed the response made by the business in reference to complaint ID 12348217, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate *** *** bringing this matter to our attention The Complaint states: Customer is stating that an authorized upgrade was charged to his account and that he has not received the correct
creditsFrontier has investigated the above statements and offers the following response: Frontier owed Mr*** a total of for the over charge on the billing statement for 7/has currently been applied to the account.Frontier placed credit to the account to make the full We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that *** *** has experienced as a result of the above matter

I have spoken with Ms*** and advised that we do not service her physical locationI have provided Ms*** with a few options in her area that she can look intoMs*** was thankful for the assistance provided

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate him bringing this matter to our attention
The Complaint states that:
• Mr*** is stating that he cancelled his phone service due to unexplained fees and because it did not save him money as he
was advised
• Mr*** says that when he cancelled the phone service and retained his internet on 11/20/17, he was told that is December bill would be only $2.00, however his December bill shows $
• Mr*** is requesting a refund of one-month of service
Frontier has investigated the above statements and offers the following response:
• Frontier records show that when Mr*** called to add phone service on to his existing internet on 8/31/17, he was quoted a rate of $before taxes and surchargesHis billing history confirms that he was billed a rate of $plus taxes/surcharges and later authorized the addition of a non-published listing charge of $
• Review of his contact history confirms that when Mr*** contacted Frontier on 11/2/to request the disconnection of the phone service he was advised that his December balance would be $Due to Frontier agent error however, the disconnect was not scheduled until 11/which resulted in the lack of prorated credit on the December bill
• In this instance a credit adjustment of $(plus taxes) has been applied for the $monthly difference in the rate quoted and a credit of $has been issued for the missing prorated credit on the December billing statement
We trust that this information will assist you in closing this complaintWe apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Thank you for referring the complaint of Ms*** to our office for reviewWe appreciate this matter being brought to our attention Frontier has investigated the above statements and offers the following response: Frontier advises on July 01, *** contacted Customer Service
regarding account number The CSR informed *** that she was not an authorized party on the account and that Ms*** *** would need to authorize her on the account*** advised that the customer would call backOur records do not reflect that the customer call back to disconnect the account and therefore; the account continued to be billedThe charges are sustained at this timeOn May 05, I relayed the information to Mr*** ***sDuring this contact, I inquired of Mr*** if he knew the date when Ms*** contacted Customer ServiceMr*** advised that he would check with Ms*** and contact me back directlyI provided my contact number and advised Mr*** that I would review further if he is able to provide the date of the contact We trust that this information will assist you in closing this complaintWe apologize for any inconvenience that the customer may have experienced as a result of this matter Sincerely, Stacey MFrontier Executive Relations

Frontier CommunicationsThank you for referring the
complaint of ***
*** to our office for reviewWe appreciate you
bringing this matter to our attention.The Complaint states that: Ms*** advises that their services were not working.Ms*** advises that she was trying to get an
expedited due date to get the phone lines working/Frontier has investigated the above
statements and offers the following response:After a review of the account, the customer reported the issue on November 02, with a commitment of November 6, for no internetFrontier records reflect that a tech was dispatched out on November 4, and found the line was cut by another companyFrontier repaired the issue on November 4, 2017.Frontier representative have made several attempts to contact the customer and was unsuccessfulWe trust that this information will
assist you in closing this complaint. We
apologize for any inconvenience that Ms***
has experienced as a result of the above matter.Frontier Specialist: Tocoma
K. Department:
General ManagerTelephone
Number: ###-###-#### Fax
Number: ###-###-####

Frontier has reviewed the account of Ms*** and finds that there was a missing promotional code for the amount of $each month since January 2016.This would be months without the $which is a total of $119.00, however Frontier has already issued some adjustments to the account as
follows: 1/19/$26.99, 4/22/$16.49, 4/22/$and 6/28/$totaling $76.45.Frontier can advise that Ms*** did disconnect her account on 7/22/and a final bill will generate on 8/17/16.Frontier has issued an additional adjustment in the amount of $42.55.Ms*** currently has a statement that reads a balance of $152.02, however the adjustment in the amount of $has brought that balance to $and once the final bill generates, prorated credits will also apply to this balance.Frontier has entered Ms*** into a calendar reminder and will zero out any balance left owing, and will expedite a refund if the balance is a credit balance.Frontier does apologize for any miscommunication or inconvenience caused

Frontier CommunicationsThank you for referring the
complaint of *** *** to our office for reviewWe appreciate *** *** bringing this matter to our attention.The Complaint states that:Ms
*** states her billing was not corrected until October Than she
received the November statement and seen it was incorrect againMs
*** states would like the balance on the account to be zeroFrontier has investigated the above
statements and offers the following response:Frontier review the account and we show there was an extended delay on an order posting in causing billing issuesFrontier advise there has been adjustments to correct the billing issues back to October On April 26, 2017, adjustment in the amount of $was submitted on the account for the difference in what was billed to the customer and the $she was quotedThese credits go for the months of October 1, bill thru April 1st bill cycleAccount was correct going forwardAn adjustment in the amount of $for the late fees on the accountOn June 27th another adjustment was placed on the account for $Frontier has explained all these credits to Ms*** but she would like the account completely zeroed out by the companyAdvised that when the next bill cycles on September 1st there will be adjustments back to July 21st when the account was temporary disconnected for Non- payWe trust that this information will
assist you in closing this complaint. We
apologize for any inconvenience that *** *** has experienced as a result of the above
matter.Frontier Specialist: Sandi
S*** Department: Customer
Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I greatly appreciate the response, the friendliness of the team that responded, and the credit to the account.They have addressed all of my concerns. Thank you
Regards,
*** ***

Ms*** advises that she signed up for Frontier at a rate of $for a 2-year periodMs*** advises that she recently had a $increase that she is requesting be removed based on her contractFrontier has investigated the above statements and offers the following response:
Frontier advises that the $is Frontier’s Internet Infrastructure surchargeThis is a Frontier fee that supports continued maintenance of our local network infrastructure used to provide Internet serviceAs a result of increased bandwidth utilization, demand for services and other requirements, Frontier must also regularly repair and augment this network at significant expenseThe amount was determined based upon Frontier’s ongoing analysis of the costs incurred to provide 24xsupport of our local network infrastructure.Frontier advises that we spoke to Ms*** on March 28, to advise of the above

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate him bringing
this matter to our attention The Complaint states that: Mr*** states that his service is missing channels and when he called in he was advised it would be a $increaseMr*** states that he finally got his channels however it took longer then what he was advised it would take to get his channelsMr*** states he service then stopped working and he was advised that it would take days to get his service restored Frontier has investigated the above statements and offers the following response: Frontier reviewed the case and we show a technician was sent out and restored the service.Frontier issued a onetime credit of $ 25.00.Frontier spoke with Mr*** who confirmed that he service were restoredWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that *** *** has experienced as a result of the above matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***-***

Frontier CommunicationsThank
you for referring the complaint of *** *** ***
to our office for reviewWe appreciate Ms*** *** bringing this matter to
our attention.Frontier
has investigated the above statements and offers the following response:Frontier thanks you for referring the additional concerns of *** *** *** to our office for reviewFrontier has reviewed these additional remarks and the company’s position has not changed.We
trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Ms*** ***
has experienced as a result of the above matter.Frontier Specialist: Rebecca N*** Department: Executive Consumer Relations

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate *** *** bringing this matter to our attention The Complaint states that: Ms*** advises that she has yet to received her Amazon Gift Card for signing up with
DISH bundled to FrontierFrontier has investigated the above statements and offers the following response: Frontier advises the Amazon Egift card in the amount of $was emailed to *** on August 2, Frontier attempted to reach Ms*** to advise of the above but was unsuccessfulFrontier left a message for Ms*** that included direct contract information We trust that this information will assist you in closing this complaint. We regret any inconvenience that *** *** *** may have experienced as a result of the above matter

Frontier CommunicationsThank you for referring the
complaint of *** *** to our office for
reviewWe appreciate *** *** bringing this matter to our attention.The Complaint states that:Mr
*** advised services were not installed, but he has continued to get
billed each month.Mr
*** would like to have the balance removed and credit report updated
Frontier has investigated the above
statements and offers the following response:Frontier reviewed Mr*** account in found notes indicating the cancelation request of services being installed.Frontier has advised Mr*** the balance amount of $will be removed from the account and the credit report will be updated.We trust that this information will
assist you in closing this complaint. We
apologize for any inconvenience that *** *** has experienced as a result of the above matter.Frontier Specialist: Shaneshia
R*** Department: Customer
Relations

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Ms*** bringing this matter to our attention The Complaint states that: Ms*** states that every time she contacts Frontier, she is quoted a price for services and then billed at
least $higher than the quoted rateMs*** states that she contacted Frontier to take advantage of an HBO offer and was advised this change would only increase her bill by $a month, but instead the next bill showed a $differenceMs*** states that her bill keeps increasing even when she does not contact Frontier, so she ends up having to call in againFrontier has investigated the above statements and offers the following response: Frontier records confirm Ms*** was previously receiving a $promotional discount on her statement that was to last for monthsThe expiration date of this discount was 1/17/Frontier records confirm that Ms*** contacted Frontier to add the HBO plan on 12/23/The next scheduled statement to print after this change generated on 1/4/During this cycle, the $discount was expiring, so only a partial discount applied and the new increase with HBO took effectFrontier records show that Ms***’s 2/4/statement no longer included any promotional discounts as all had expired, resulting in the further increaseFrontier has reviewed the call from when the $month credit was added to Ms***’s account on 1/17/and confirmed that the agent advised Ms*** this credit would last for one yearFrontier confirms that Ms***’s monthly statements have reflected the expiration date of the discountAdditionally, bill messages on page of the 12/4/and 1/4/statements under Important Customer Information was included, advising that the promotions were expiring and that the price would be increasingWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Ms*** has experienced as a result of the above matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Response taken by phone: As of today, the phone is working and it appears that the billing has been
corrected
Regards,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.These people are absolute liarsThey claim they have attempted to contact me several times and left several messages, which is NOT trueI received ONE voicemail on April from an individual named "Monica" with the phone number ###-###-####, extension: ***I tried calling her back and left a voicemail on April 27, April 28, and May I left on her voicemail all of my contact information and a specific call back time of any day after 12pm pacific timeShe has not respondedAbsolute scummy liars. Regards,*** ***

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate *** *** bringing this matter to our attention The Complaint states that: *** *** stated he had billing issues since changing his Fios Data speed from 100M/100M to 150M/150M and he has
been unable to get billing issues resolved Frontier has investigated the above statements and offers the following response: Frontier reviewed the billing since the account began with Mr***Credit had already been issued for the two months that the 150M/150M data had been billed at the incorrect rateFrontier credited late charges on the disputed amounts and credited a disputed installation charge as wellMr*** reported this resolved the complaintWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. This phone number is needed in our new home; in GreenwichMy expectation is that Frontier Communications release this phone number to our phone carrierWe would have happily used Frontier but they don't offer service to GreenwichTHey have no right to "own" our prior phone number and need top release it to our phone company since they, Frontier, are unable to service us in GreenwichThey are violating Telephone Number Assignment Commitee and I will take this matter to a higher level if need be until we get this AVAILABLE phone number Frontier Commis a dishonest carrier and my expectaton is that they "free up" the phone number in a way that allows my carrier to assign the number to usIt was our phone number for almost years and we will not be satisfied until this phone number is released by Frontier
Regards,
*** ***