Frontier Communications Corp.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Frontier is still working on this , its not over yet they are still in the process of fixing things, and it looks promising . ***

Frontier advises Mr***’s account was disconnected by Verizon on February 19, 2016.Frontier verified Verizon sent out a bill for dates of service of February 19, through March 18, 2016, which covers dates of service after Mr***’s account was cancelled.Frontier advises these are not
valid charges since Mr***’s account was cancelled on February 19, Frontier has credited Mr***’s account in the amount of $which covers the dates of service in question and $for assessed late fees for a total credit of $111.83.A Frontier Representative contacted Mr*** on May 10, and is satisfiedWe trust that this information will assist you in closing this complaint. We regret any inconvenience that Harry *** may have experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate her bringing this matter to our attention The Complaint states that: He had a price lock from Feb to Feb for $per month and after months the monthly fee went up
to $ Frontier has investigated the above statements and offers the following response: I called Mr*** and he had informed me that he spoke to someone earlier today and they got the issue resolved and it was okay to close this claim We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

The Complaint states that: Ms*** advises that she had to reactivate her phone number after she thought her phone number was successfully ported to XfinityWhen the phone number was reactivated she was told she would only pay for the period from the time the phone was reactivated to
the day it portsMs*** advises that she was billed for a full monthMs*** advises that the amount has gone to collection and she would like it removed Frontier has investigated the above statements and offers the following response: Frontier advises that we have pulled the debt from collections

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate *** *** bringing this matter to our attention The Complaint states that: Customer has been waiting for a refund from Frontier since July 12, Frontier has
investigated the above statements and offers the following response: Frontier’s process is to send the refund days, or three billing cycles after the service has been disconnected.Frontier submitted a refund request on August 23, and the customer should have received this refund seven to ten business days after this refund was processed.Frontier confirmed with *** and she has received this refundWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that *** *** has experienced as a result of the above

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am still having issues with Frontier, I was to be given a credit for the month of June ($122.) which Frontier has failed to give meI was told for service being interrupted the whole month it will be credited to my accountI keep receiving the bill for that monthEvery time I try calling I get the run around, person on the phone transfers me to one place then that person to another personThen I am on hold for almost hours then the phone hangs upI was transferred to one person and my phone was going in and out, like the line was going out, I did get disconnected and no one called me backI would like to receive the credited that I am entitled to
Regards,
*** ***

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Mr*** bringing this matter to our attention The Complaint states that: Mr*** received a statement for due billing from Frontier for an inactive accountMr*** would like the account balance resolved and proof that no balance is showing due Frontier has investigated the above statements and offers the following response: Frontier has verified with Mr*** the November statement has been received with proof of no balance due and has agreed the issue is now resolved We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Mr*** bringing this matter to our attentionThe Complaint states that: • Mr
*** cancelled his service on August 20, but was billed again in September Frontier has investigated the above statements and offers the following response: • Frontier records show that Mr*** called and cancelled service on August 20, • Frontier records show that Mr***’s account is closed and has a zero balance as of November 11, We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Frontier CommunicationsThank you for referring the
complaint of *** *** to our office for reviewWe appreciate you
bringing this matter to our attention.The Complaint states that: Mr*** advises that he disconnected his account and it should be paid in full.Frontier has investigated
the above
statements and offers the following response:Frontier investigated Mr***’s account show that his services were disconnected as of October 20, 2017.Frontier’s records reflect that Mr*** has a zero balance.We trust that this information will
assist you in closing this complaint. We
apologize for any inconvenience that Mr*** has experienced as a result of the above matter.Frontier Specialist: Tocoma
K. Department:
General ManagerTelephone
Number: ###-###-#### 3137 Fax
Number: ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, providing that next month's bill is reflective of closure with no charges for service, seeing that I agreed to a new plan on 1/25/and cancelled on 2/15/
Regards,
*** ***

The complaint states that: Ms *** states that she has had internet connectivity issues Frontier has investigated the above statements and offers the following response: Frontier has sent out a technician who made corrections outside the premiseFrontier has called ms *** who advised that though the internet has improved it, it drops connectivity in certain parts of the houseFrontier has sent out another technician who advised that is it was interference from plaster walls and has recommended a range extender and a hardwired connectionMs*** stated that she did not want any further trouble shootingFrontier has provided a credit of -for October for this and has also issued a credit for late fee as a courtesyMs*** Presented no further questions or concerns

Frontier made repairs in the central office and replaced the modemFrontier issued a credit of $towards Mr*** account

Frontier Communications Frontier has received the following complaint : Mr*** alleges that when he upgraded his internet service he was quoted $but his first bill did not contain any discounts. He further alleges that he was quoted a $manual credit each
month and that he has not seen the credit Frontier has investigated the above statements and offers the following response: Frontier records demonstrate that Mr*** did upgrade his internet on August 25, and that the agent applied a discount that existing customers were not eligible to receive causing the customer to be billed full price Frontier records further demonstrate that on September 8, an order was placed to add discounts and a manual credit was issued for $57.51. An agreement was made to add a manual credit to the account each month to meet the quoted $rate. Credits were entered on October 2, and November 7, 2017, each for $10.00. The customer bill generates on the 2nd of each month and any activity created on or after that date will not show up until the next bill cycle. The customer will receive a closing statement on December 2, and will be credited for November 7, to December 1, for unused service as well as the November 7, credit of $10.00. Frontier has also issued a credit for $to waive the late payment fee that was systematically charged because of the pending adjustmentFrontier has sent an email to the customer to explain the process of closing statements and the customer has disconnected his service as of November 7, We trust that this information will assist you in closing this complaint. We apologize for any inconvenience Mr*** has experienced as a result of the above matter Frontier Specialist: Donna JM*** Department: Consumer Relations Contact: ###-###-####

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate him bringing this matter to our attention. The complaint states that: Mr*** advises Frontier is charging him for something he did not authorizeMr*** advises he has tried to contact Frontier to
discuss this matter and has not been able to come to a resolution. Frontier has investigated the above statements and offers the following response: Frontier has called Mr*** several times, we have left messages and also reached out to him by emailUnfortunately we have been unable to make contact with Mr*** to discuss his complaintWe have mailed him a letter with a direct point of contact should he need further assistance with his complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate him bringing this matter to our attentionThe Complaint states that: He is a new Frontier customer and service was installed but the phone does not workFrontier has investigated the above
statements and offers the following response: Frontier has restored phone service on 5/10/2016, Mr*** confirms service is workingFrontier has issued credit to the bill for time out of service as well as a courtesy credit for the inconvenienceMr*** is satisfied his issue is resolved We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Revdex.com bringing this matter to our attention The Complaint states that: Mrs*** disconnected account on December 16, and paid the entire bill through January
1, Mrs*** was told she would receive a credit but instead received bill for $ Frontier has investigated the above statements and offers the following response: Frontier reviewed Mrs*** account and has determined customer did pay for the entire bill cycle from December 2, to January 1, In the amount of $ 148.38.Frontier has credited the customer for the January bill in the amount of $ to clear out that bill at $0.00.Frontier has also submitted a refund in the amount of $ for December 17, to January 1, Mrs*** did disconnect as of December 16, 2016, she should have only been billed $ for December to December 16, 2016.Frontier spoke with Mrs*** and she agreed with the refund amount We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mrs*** has experienced as a result of the above matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Thank you for referring the complaint of *** *** to our office for review. We appreciate Ms*** bringing this matter to our attention The rebuttal states that: Ms*** was not behind on her account when it migrated over to Frontier on 4/1/16. She also states that she is being overbilled for her services Frontier has investigated the above statements and offers the following response: I did attempt to speak with Ms*** regarding her account but customer declined to go over billing. That being said, customer’s ending balance on her last Verizon statement in MARCH, was which included a past due balance of and current charges of 236.59. The reason for the increase over customer’s FEBRUARY Verizon statement was pay per view charges and a video reconnect fee. Customer’s APRIL statement shows a payment of still leaving a past due balance of 236.59, new charges were for a total of 407.08. She was running a month behind at the migrationCustomer billing for Frontier was, and is, exactly the same as her billing with Verizon, her pricing has never changed off of Verizon pricing. MAY bill starts out with the balance, no payment was received, current charges were for a total due of 579.17. JUNE bill shows a payment received of $leaving a past due balance of and current charges of for a total of 230.46. JULY bill shows a past due of plus current charges of for a total of 419.62. This amount includes a late fee of 11.52. AUGUST bill shows a payment of leaving a past due balance of and current charges of for a total of 422.88. This amount includes a late fee of 11.98. SEPTEMBER bill shows a payment of and a balance due of her current charges only of due 10/11/ We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Ms*** has experienced as a result of the above matter

Tell us why hereThank you for referring the complaint of *** *** to our office for reviewWe appreciate Ms*** bringing this matter to our attention. The Complaint states that:Ms*** states that she has been experiencing issues with her telephone equipment that she purchased through Frontier and has not received the replacement phone yet. Frontier has investigated the above statements and offers the following response:Frontier advises that a replacement phone has been sent to Ms*** and was delivered on March 9, 2017.Frontier spoke with Mr*** on March 10, who confirmed that they have received the replacement phone and that it was workingWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Ms*** has experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate *** *** bringing this matter to our attention. The Complaint states that: Ms*** advises that she has ongoing issues with her bill not being the amount that she was told it would beMs
*** advises that she cancelled her service and does not believe that she owes the balance Frontier has investigated the above statements and offers the following response: Frontier advises that a credit was issued to Ms***’s account on June 14, in the amount of $Frontier advises that we spoke to Ms*** on June 14, to advise of the aboveFrontier provided the balance and payment instructions, and Ms*** agrees