Frontier Communications Corp.

Frontier Communications Thank you for referring the complaint of Mrs*** to our office for reviewWe appreciate Mrs*** bringing this matter to our attention The Complaint states that: Mrs*** states that Frontier is reporting on her credit report
three years after the issues were resolvedFrontier has investigated the above statements and offers the following response: Frontier records demonstrate that Mrs*** had a prior Revdex.com complaint received by Frontier on April 22, and closed on May 10, The complaint was in response to unreturned equipment and a collection letterFrontier records show that the account was disconnected on November 19, 2015. An order was placed in January because the modem and a receiver were not returned by that date. The amount of $was added to the closing balance of $220.23. On April 22, the $was credited to the account and the information sent to Equifax was corrected to reflect the balance of $outstanding.Frontier has sent correspondence to *** *** explaining that the information reporting on her credit is correct if the status reads, “Paid Charge Off”. The $was a valid past due balance at the time of the report and it remained unpaid until May 19, 2017. Frontier did offer to make any necessary corrections, if the credit report is not showing as a paid charge off, but Frontier cannot remove accurate information. Mrs*** has not responded with any new informationWe trust that this information will assist you in closing this complaint. We regret any inconvenience that *** *** may have experienced as a result of the above matter Frontier Specialist: Donna M*** Department: Executive Customer Relations

Frontier advises technician went to Ms***’s house on November 25, to resolve the service issues Ms*** has been experiencing.Frontier states Ms*** was contacted on November 29, and confirmed that all services are working but is still having a slight issue with her
internet service.Frontier also states Ms*** was advised that a new trouble ticket could be created to address the internet issue she is currently havingMs*** declined this offer at this time and was given contact information to call when she is ready to contact FrontierFrontier confirms credits in total for $were added to Ms***’s account in November to offset any service related issues We trust that this information will assist you in closing this complaint. We regret any inconvenience that Terri L*** may have experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Revdex.com bringing this matter to our attention The Complaint states that: Ms*** states she did not receive a bill until after months and was advised she would be sent
to collectionsMs*** states she made a payment arrangement in February to pay every days to not be sent to collectionsMs*** states Frontier has placed a charge off on her creditFrontier has investigated the above statements and offers the following response: Frontier advises Ms*** account was suspended as of July for the past due balanceFrontier negotiated a deferred payment arrangement July 21, to keep her services active and not be in collectionsMs*** advised on July 28, she was not going to do the deferred payment arrangement and requested permanent disconnect of her account.Frontier advises there are no payment arrangement on disconnected accountsMs*** account was written off November due to no payments received since July 2016.Frontier records indicate Ms*** made payment towards her balance after write off from March to August Frontier advises the past due balance was valid and past due, due to this it will not be removed from the credit but reported as paid, this can take up to days to update with credit.Frontier was unsuccessful in reaching Ms*** to discuss the aboveWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that *** *** has experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate *** *** bringing this matter to our attention The Complaint states that: Ms*** is disputing her bill for services from FrontierFrontier has investigated the above statements
and offers the following response: Frontier advised that the correct price for the package that Ms*** subcribes to is $per month plus taxes and surcharges.Frontier advises that promotional discounts were missing from Ms***’s February billing statementThe appropriate credit has been issued and will be reflected on the next billing statementFrontier has set a follow up to review the March 28, billing statement to ensure accuracyWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that *** *** has experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Mr*** bringing this matter to our attention. The Complaint states that: Since the changeover in April from Verizon to Frontier, the customer lost his On Demand for two weeksHe had
called Frontier about getting a credit and Frontier agreed to issue an $credit on his next bill, but he never saw the creditMr*** states that his bill was over $and Frontier told him that the balance had carried over from VerizonHe also states that his monthly bill is not correctHe was paying a lot less with Verizon Frontier has investigated the above statements and offers the following response: Frontier has attempted to contact Mr*** on several occasions, each time leaving messages for him with Frontier’s contact informationMr*** has not returned a call to FrontierFrontier is also sending a call me letter to try and contact the customer. We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Frontier CommunicationsThank you for referring the
complaint of Alyssa
*** to our office for reviewWe appreciate you
bringing this matter to our attention.The Complaint states that: Ms*** advises that she has been without internet since August 29, 2017.Ms*** states he wants
his internet fixed and credit for loss of servicesFrontier has investigated the above
statements and offers the following response:After reviewing Ms***’s account, Frontier records reflect that a technician was dispatched out on September 11, and Ms*** services were restored.Frontier records show Ms*** was issued credit for the time out of servicesThe credit was for $and please allow 1-bill cycles for this credit to reflect on the customer’s bill statementFrontier representative have tried contacting Ms*** on several occasion however was unsuccessful.We trust that this information will
assist you in closing this complaint. We
apologize for any inconvenience that Ms*** has
experienced as a result of the above matter.Frontier Specialist: Tocoma
K. Department:
General ManagerTelephone
Number: ###-###-#### 1113137 Fax
Number: ###-###-####

Thank you for referring the rebuttal of *** *** to our office for review. We appreciate Mr*** bringing this matter to our attention The Rebuttal states that: Mr*** advises that Frontier sent technicians to his residence on April 10, to troubleshoot problems relating to slow internet speeds, and the technicians were able to repair the Tline that had not been operating. Mr*** advises that his internet speed has not improved after the technicians came out and fixed his lineMr*** advises that multiple Frontier agents have told him that the equipment in his area is antiquated and not scheduled to be upgraded in the near futureFrontier has investigated the above statements and offers the following response: Frontier advises that after further analysis was done by their construction and engineering departments, it was determined that it would be possible to make upgrades to the network that would allow for faster speeds, and Frontier proceeded to send a team out to perform the network upgradeFrontier advises that Mr*** agreed to upgrade to a new internet and phone bundle package at a promotional rate of $per month for year and $per month starting with the 13th month.Frontier spoke with Mr*** on April 27, and scheduled a technician visit for May 1, 2018. He was advised of the technician visit fee of $75.00, to be split into installments. Frontier will follow up to ensure that the customer is satisfied with the new internet speedsWe trust that this information will assist you in closing this complaint. We regret any inconvenience that Mr*** may have experienced as a result of the above matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Just received a new Frontier invoice that has $past due with collection threats Still not resolved
Regards,
*** ***

Thank you for referring the complaint of Ms*** to our office for reviewWe appreciate Ms*** bringing this matter to our attention The Complaint states that: Ms*** advises she has billing discrepancyFrontier has investigated the above statements and offers the
following response: Frontier spoke to Ms*** April 16, and explained adjustments issued and corrective changes issuedFrontier confirmed promotion is active and we have set a follow up on May 10, bill to ensure accuracyWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Ms*** has experienced as a result of the above matter

Thank you for referring the complaint of Ms*** *** to our office for reviewWe appreciate Ms*** bringing this matter to our attention The Complaint states that: Ms*** mistakenly sent a payment through her bank to Frontier on 04/02/in the amount of $510.10. Ms***
then called with a bank representative on the line to have this reversed immediately and that could not happen. Ms*** was told it could take up to days to have her money returned to her, this was not acceptableFrontier has investigated the above statements and offers the following response: Frontier found that on April 5, the process began to get her the refund in the amount of $510.10, Ms*** will receive a manual check and it can take between 7-business days for her to her money back.Frontier spoke with Ms*** on April 9, and she is satisfied with this resolutionWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Ms*** has experienced as a result of the above matter

Frontier CommunicationsComplaint
Number: *** Customer
Name:
Kathryn
*** Phone : 7188337826Thank you for referring the complaint of Kathryn
*** to our office
for reviewWe appreciate *** *** bringing this matter to our attention.The Complaint states that:Ms*** states that she is receiving multiple final notices with
a zero balance.Ms*** would like the final billings to stop being sent to her
billing address.Frontier has investigated the above
statements and offers the following response:Frontier review the account and it was determined that the final billing statement is will generate up to three times to ensure accurate reading of the account.This process is system generated and not manual.Frontier has advised customer that she may receive one more possible last final billing statementWe trust that this information will
assist you in closing this complaint. We
apologize for any inconvenience that *** *** has experienced as a result of the above
matter.Frontier Specialist: Sandra
P*** Department: Customer
Relations

Frontier CommunicationsThank you for referring the
complaint of *** *** to our office for reviewWe appreciate *** Anderson
bringing this matter to our attention.The Complaint states that:Ms
*** is disputing her FIOS service rates billed, as she advised she
did not
want to pay more than $monthly for services Frontier has investigated the above
statements and offers the following response:Frontier FIOS records indicate Ms*** installed service on October 12, 2016, with a FIOS triple play, FIOS Phone, Data, Video, plus equipment, taxes and surcharges.Frontier does bill for one month in advance so the first bill will be higherOn December 27, Ms*** called in and removed FIOS phone, and Video services but kept the FIOS data service for $in which the January 2nd, now reflects this to be her new monthly amountFrontier placed a additional credit of $on January 3, which will not post until the February 2, statement for a promotional credit that to the account.We trust that this information will
assist you in closing this complaint. We
apologize for any inconvenience that *** *** has experienced as a result of the above matter.Frontier Specialist: James
N*** Department: Customer
Relations

February 14, 2018 Thank you for referring the complaint of Mr
*** *** to our office for reviewWe appreciate your bringing this
matter to our attentionAccording to the complaint: Mr*** states his installation date for Fios
Data was extended because of policy requirementsFrontier has investigated the above statement
and offers the following response:Records indicate Mr*** was required to submit his lease, but only a partial lease was received; which delayed to processOnce Mr*** submitted the requested items, the due date was changed to allow time for processingThe assigned due date is February 20, The above information was discussed with Mr
***, who expressed his dissatisfaction with the resolutionWe trust this information will assist you in
closing this complaintFrontier apologizes for any inconvenience the customer
has experienced as a result of this matterThank you,Edna VExecutive Customer Relations

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate him bringing this matter to our attention The Complaint states that: Mr*** request credits to his account for three services as promised (phone, TV and internet for the price of internet)
or remove the early termination fee Frontier has investigated the above statements and offers the following response: Frontier spoke to Mr*** on November 7, and advised the early termination fee has been removed We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Mr*** bringing this matter to our attention. The Complaint states that: Mr*** states that they started service with Frontier on June 27, He had agreed to a bill of $per
month before taxesHe received a bill for new charges in the amount of $The bill included a partial month and the next month’s paymentThe amount Frontier charged was more than double what he had agreed to payHe states that he called Frontier and spent hours on the phone with no resolutionMr*** decided to cancel his service with Frontier due to no resolution with the billingHe received the boxes in the mail to return the equipment and also a bill for $He would like to end his relationship with Frontier and cancel the charges on his account Frontier has investigated the above statements and offers the following response: Frontier spoke to Mr*** about the quote of $before taxesFrontier apologized to Mr*** about the wrong information he was givenMr*** decided to disconnect his accountFrontier disconnected the account effective July 6, Frontier has agreed to only charge Mr*** up to July 6, and at the rate of what he was quoted, of $plus taxesFrontier has issued a total credit of $to Mr*** accountFrontier spoke to Mr*** today and advised him of the credits and that he has a balance of $that he will owe for the time he used the services. We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Complaint Number: *** Customer Name: *** *** Phone: *** Thank you for referring the complaint of MrRodriquez to our office for reviewWe appreciate Mr*** bringing this matter to our attentionThe Complaint states that: • Mr*** advises that he has not received the Battery pack after numerous requestsFrontier has investigated the above statements and offers the following response: • Frontier advises that Mr*** has received the battery pack on January 22, with tracking number *** that was provided to confirmed email on account. We trust that this information will assist you in closing this complaintWe apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** ***

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Mr*** bringing this matter to our attention The Complaint states that: Mr*** advises that he established internet service with Frontier in July at a monthly rate of $per
month, and then put the service on hold for the winter months. When he called to re-establish services as of April 25, 2017, he was advised by Frontier that the rate had increased to $but was then offered a bundle package deal of $per month for home phone and internet services with no connection chargesMr*** advises that when he called on May 3, to confirm the connection time and the correct monthly rate, he was told that Frontier could not honor the price of $that had been quoted on April 25, Mr*** advises that he would like Frontier to honor the original $price for internet service that he was offered in July 2016.Frontier has investigated the above statements and offers the following response: Frontier advises that internet service was installed for Mr*** on May 9, 2017, at a monthly rate of $plus tax with no connection fees.Frontier spoke with Mr*** on May 10, 2017, who confirmed that he was satisfied with the installation of the internet and that the service is currently working fine We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Thank you for referring the complaint of Ms***-** to our office for reviewWe appreciate Ms***-** bringing
this matter to our attention The Complaint states that: Ms***-** advises that she has been billed for Frontier services after her service was disconnected Frontier has investigated the above statements and offers the following response: Frontier has investigated Ms***-**’s account and determined that a credit card payment made on August 12, was reversed and charged back to her account.Frontier advises the balance due is valid and are for services from July 27, through August 7, 2017.Frontier advises that copies of the bill statements have been provided to Ms***-**.Frontier communicated the above information via phone on January 31, and provided direct contact informationWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Ms***-** has experienced as a result of the above matter

Thank you for referring the rebuttal of *** *** to our office for reviewWe appreciate him bringing this matter to our attention. The complaint states that: Mr*** advises that his telephone service is out againMr*** advises he contacted Frontier to report his telephone outage on December 17, 2016, and that he was on hold for over minutes.Mr*** advises that Frontier is only temporarily fixing his service and not solving the problem with his telephone service. Frontier has investigated the above statements and offers the following response: Frontier repaired Mr***’s telephone line on December 20, 2016.Frontier contacted Mr*** on December 22, to advise him we are currently working on a project to fix Mr***’s lines between his home and our central officeFrontier has applied a $credit to Mr***’s Frontier account for his service outagesFrontier has provided Mr*** several points of contacts at Frontier for him to reach out to if he has any further questions or concerns as we work on this project to repair his line. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter