Frontier Communications Corp.

Frontier advises that Internet service speeds are based upon many factors, including network congestion, customer location, customer equipment, and WiFi network interference. Frontier advises a technician spoke with Ms*** and reset the FiOS equipment January 26, to resolve issue.Frontier has issued a one-time credit of $this will reflect with the February billing statement.Frontier’s position on this matter has not changed We trust that this information will assist you in closing this complaint. We regret any inconvenience that Ms*** may have experienced as a result of the above matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The Problems are still ongoing and need to be fixed!
Regards,
*** ***

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate *** ***
bringing this matter to our attention The Complaint states that: Ms*** states that she was billed for un return equipment charges which she returnedMs*** states she has contacted Frontier many times and has spent hours with no results or any call back from supervisorFrontier has investigated the above statements and offers the following response: Frontier review the account and we show that a credit was issued as of the most current statement.Frontier spoke with Ms*** and apologized for the delay in credit.Frontier will follow up with Ms*** to send out a refund checkWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that *** *** has experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate *** *** bringing this matter to our attention The Complaint states that: Mr***
advises he is disputing the prorated charges on his 10/13/billing.Mr*** also advises he had a negative experience with a Frontier representativeFrontier has investigated the above statements and offers the following response: Frontier advises credits of $have been applied to Mr***’s account for the prorated charges and late payment fee that occurredFrontier advises Mr***’s negative experience will be investigated and addressed accordinglyFrontier has contacted Mr*** and advised of the above statementsMr*** is satisfied with this resolution We trust that this information will assist you in closing this complaint. We regret any inconvenience that *** *** may have experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate *** ***
bringing this matter to our attention The Complaint states that: Ms*** states that her service quality has not been the same since Frontier took over.Ms*** states her rate increased and when she called in to cancel her service she was offered a rate of $per month with the same service that she has.Ms*** states that she noticed that her premium channels and the DVR service was not workingMs*** called in and was offered to speak with tech support or the cancellation department.Ms*** states she was put on a new 2-year agreement and she is not getting the rate that she was offeredMs*** would like the offer that she was given on March 3,of $which was to include Cable TV, 75/and Multi room DVR with the Premium channels or to cancel the service without and termination fee Frontier has investigated the above statements and offers the following response: Frontier has reviewed the account and we show that the premium channels were removed from the account however the Multi room DVR service should be working now.Frontier reviewed Ms*** account and determined that, due to a system error, Ms.*** was billed incorrectly.Frontier advises that the correct price would be $plus taxes and fees which would include the 75/speed with the Extreme package and DVR box good for monthsFrontier has made notes to the account that if the customer disconnects due to this error the termination fee would be waived.Frontier has issued a credit in the amount of $and called to review the case with Ms.*** and left messages We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that *** *** has experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Mr*** bringing this matter to our attention The Complaint states that: Mr*** states he cancelled Frontier services but is still receiving a bill for $
Frontier has investigated the above statements and offers the following response: Frontier has investigated Mr***’s claim and Found that he was issued a refund of $on ***while Frontier account did in fact have a balance of $Frontier adjusted $for two late fees that were billed in July and August respectivelyThis adjustment was made on March 31, This leaves the remaining balance of $Mr*** is satisfied with the adjustment made to his account and he will now pay the remaining amount dueFrontier has reviewed the account with Mr*** on March 31, and he has been provided a direct contact number should he have any future concerns We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Frontier confirms that Ms*** was advised on August 14, that the contract she is currently on would be removed and would be not charged for any early termination fees.Frontier states credits in total of $were added to Ms***’s account which covers all phone and internet early
termination fees, Ms***’s revised balance due is $28.87.Frontier advises Ms*** was contacted on November 14, and advised of the above We trust that this information will assist you in closing this complaint. We regret any inconvenience that *** *** may have experienced as a result of the above matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The $credit was for a bogus charge that I should NEVER have been charged, It took FOUR appointment times where Frontier NEVER showed up to the first THREE This has been an ONGOING internet issue for years - and they feel the credit for a bogus charge should resolve this matter? AND there are MANY other issues concerning frontier, like the fact that they set me up with Dish tv and now dish has criteria to end the service that Frontier never informed me about I cannot speak with dish or frontier independently about my dish portion of the bill because Frontier does yet does't facilitate the contract - so I am told It seems like Frontier wants to get away with promoting a service, overcharging me for it, then never doing anything to fix all the issues The credit was for a bogus charge, and what about the three days from 8-I sat at home on house arrest waiting for a technician to show up and no one ever did? That is all acceptable treatment of a customer? The $is NOT a credit to ME - it was to fix their own billing issue NOTHING is or has been resolved.
Regards,
*** ***

Thank you for referring the complaint of Ms*** to our office for reviewWe appreciate her bringing this matter to our attention The Complaint states that Ms*** was charged an installation fee when her Frontier internet services were installed Frontier has investigated the
above statements and offers the following response: Frontier informed Ms*** that Frontier has issued a credit of $off her current statementMs*** knows to contact Mark H*** at ###-###-#### We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Ms*** has experienced as a result of the above matter

Frontier has investigated the above statements and offers the following response: A Frontier technician was dispatched and discovered the root cause was due to issues outsideThe technician repaired the outside lines to resolve the problemFrontier has applied an adjustment to
Ms***’s Frontier account in the amount of $A Frontier consultant has been in direct contact with Ms*** and verified the services are now working We regret any inconvenience that Ms*** may have experienced as a result of the above matter

Customer Name: *** Lyons Phone: ***
Thank you for referring the complaint of *** *** to our office for reviewWe appreciate her bringing this matter to our attention The Complaint states that: *** states that had received a bill for over $and have it has been very difficult to reach someone to rectify the situation Frontier has investigated the above statements and offers the following response: A Frontier Representative spoke to Mr*** on August 18, and he explained that he had his account for less than thirty day and had several repair calls that no one came or called. When Mr*** decided to disconnect service he was charged an early termination fee of $200. Frontier issued the credit of $for Mr*** termination penalty. We also issued credit for $for installation of internet that never took place. Mr*** has a balance of $after a credit balance was transferred from a previous account *** *** held. We transferred this credit with her permission We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mrand Mrs*** has experienced as a result of the above matter

Frontier CommunicationsThank you for referring the
complaint of *** *** to our office for reviewWe appreciate you
bringing this matter to our attention.The Complaint states that: *** *** is stating he has missed
appointments for tech visits when he tried to transfer his services to new location.*** is also requesting reimbursement for loss of business and emotional distressFrontier has investigated the above
statements and offers the following response:Frontier records reflect that there were three (3) trouble tickets for Mr***.On May 17, trouble ticket was created and cancelled by customer.On 05/troubled ticket was completed.On 06/trouble ticket created and completed on 06/and customer verified all services were workingPer Frontier policy, we do not reimburse for loss of businessWe have made several attempts to reach customer however could not reach customer because number is disconnectedWe trust that this information will
assist you in closing this complaint. We
apologize for any inconvenience that Mr***
has experienced as a result of the above matter.Frontier Specialist: Tocoma
K. Department:
General ManagerTelephone
Number: ###-###-#### Fax
Number: ###-###-####

Frontier CommunicationsThank you for referring the
complaint of ***
*** to our office for reviewWe appreciate *** *** bringing this matter to our attention.The Complaint states that:***
*** is disputing their high billing amount due to Frontier. ***
*** feels that some of their lines were not disconnected when
requested Frontier has investigated the above
statements and offers the following response:Frontier Investigated the additional information sent in by Ms***, however our position remains unchangedShould Ms*** like to further review the account findings, she may contact MsW*** at 1/###-###-#### Ext***.We trust that this information will
assist you in closing this complaint. We
apologize for any inconvenience that *** Outlet
has experienced as a result of the above matter.Frontier Specialist: James
N*** Department: Customer
RelationsTelephone
Number: ###-###-#### Ext*** Fax
Number: ###-###-####

Thank you for referring the case of *** *** *** *** *** to our office for review. We
appreciate you bringing this matter to our attention.We spoke with *** *** on March 6, to confirm
that she has a contact in our Commercial group. She has received a call from the
representative and verified they have
the correct contact information. We advised *** that the Commercial team will continue to
work with her. We apologize for any
inconvenience this may have caused the customer.We trust this information will assist you in closing this
case.Frontier Communications

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
The offer of $was no where near the amount of time and money that I lost.Wreckers and roll backs could not even get to my shop due to the sagging line that blocked the entrance to my land where my shop is located.Service was out till 4:00pm on Thursday the 25th of may.I lost several jobs due to people needing their vechicles fixed asap.I lost time and money also.In my area we have the poorest service and frontier poorly maintains their lines due to dead end road and about residents that live in the are.My customers had to pay a additional fee to have their vechicles taking else where.Thank You *** ***

Thank you for referring the complaint Rebuttal of Ms*** *** to our office for reviewWe appreciate her bringing
this matter to our attention The Complaint Rebuttal states that: Ms*** states that when her contract agreement with Verizon ended in October she received a bill that increased from $to $82.48. She called and spoke with a Frontier representative to renew her contract for $plus taxes and fees. But now Frontier can’t find her order and only present offers available are higher than she was quoted Frontier has investigated the above statements and offers the following response: Frontier’s investigation found that Ms*** was quoted a monthly rate of $plus taxes and fees by a Frontier representative. A Frontier representative applied a total credit in the amount of $to Ms***’s account for the cost difference for the November 2016, December and January invoicesA Frontier representative has agreed to honor the rate that Ms*** was quoted for the next ten monthsA Frontier representative spoke with Ms*** to advise.Ms*** has been provided the direct contact information for a Frontier representative if she has any questions or concerns in the future regarding this issue. We trust that this information will assist you in closing this complaint rebuttal. We apologize for any inconvenience that Ms*** has experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Mr***
bringing this matter to our attention. The Complaint states that:Mr*** advises that there was a $increase in his bill with no explanationFrontier has investigated the above statements and offers the following response:Frontier advises that a bill message was printed on Mr***’s October and November statements advising of a $increase to the Internet service to begin on the November statement. Frontier advises that several attempts were made to contact Mr*** to discuss this issue further but was unsuccessful speaking to him further.Frontier has mailed Mr*** a letter with direct contact information if he needs any further assistanceWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I was told my total would be around 124-a month as it was when I was with verizonThe $credit was not for the inconvenience fee, it was an adjustment made by the retention member to reflect the amount I was supposed to be paying and to keep me from cancelingAt the time of that adjustment I was overcharged at the amount of The gentleman who tried to resolve this I don't believe knew what he was talking aboutAs he stated the credit was on the Nov 2nd bill yet it was which he says is supposed to be my price (it was not the amount I agreed on paying)If my bill is 140-20=which is not what I paidI had to pay the 140.I am continuously being lied toI await the December credit which hopefully is not a lie as wellI was also told I would have DVR free for a year but it does not show up as free and he says it is not bundled with a loyalty thing for trying Frontier after being with Verizon for a long timeI will absolutely be canceling my serviceThanks for your help Revdex.com but FRontier is a mess and not just with me but with many people I have spoken toThis company really needs to train their employees better and the company needs to stop telling lies just to keep in business
Regards,
*** ***

Frontier CommunicationsThank you for referring the
complaint of *** *** to our office for
reviewWe appreciate *** *** bringing this matter to our attention.The Complaint states that:Mr
*** is requesting he get the new promotion that just started on August
1, 2017.Frontier has investigated the above
statements and offers the following response:Frontier review the account and we Mr*** has been receiving a promotion since October 29, 2016, for the amount of $55.99.Frontier advised Mr*** due to him being an existing customer, he does not qualify for the new promotionFrontier called and left messages to advise of the above information.We trust that this information will
assist you in closing this complaint. We
apologize for any inconvenience that *** Sunder
has experienced as a result of the above matter.Frontier Specialist: Sara
W*** Department:
Customer Relations

Frontier has waived the charges for Mr***