Frontier Communications Corp.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** for days of no internet or services dollars does not do any justices, that was homework my kids couldn't complete and library runs had to be done, that was my kids board and trips had to be made, so dollars for no services isn't a good amount for a bill that is 250.00 and for days I couldn't use anything g

Frontier Communications Thank you for referring the complaint of Mrs*** to our office for reviewWe appreciate Mrs*** bringing this matter to our attention The Complaint states that: Mrs*** states that Frontier is reporting on her credit report
three years after the issues were resolvedFrontier has investigated the above statements and offers the following response: Frontier records demonstrate that Mrs*** had a prior Revdex.com complaint received by Frontier on April 22, and closed on May 10, The complaint was in response to unreturned equipment and a collection letterFrontier records show that the account was disconnected on November 19, 2015. An order was placed in January because the modem and a receiver were not returned by that date. The amount of $was added to the closing balance of $220.23. On April 22, the $was credited to the account and the information sent to Equifax was corrected to reflect the balance of $outstanding.Frontier has sent correspondence to *** *** explaining that the information reporting on her credit is correct if the status reads, “Paid Charge Off”. The $was a valid past due balance at the time of the report and it remained unpaid until May 19, 2017. Frontier did offer to make any necessary corrections, if the credit report is not showing as a paid charge off, but Frontier cannot remove accurate information. Mrs*** has not responded with any new informationWe trust that this information will assist you in closing this complaint. We regret any inconvenience that *** *** may have experienced as a result of the above matter Frontier Specialist: Donna M*** Department: Executive Customer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
The offer of $was no where near the amount of time and money that I lost.Wreckers and roll backs could not even get to my shop due to the sagging line that blocked the entrance to my land where my shop is located.Service was out till 4:00pm on Thursday the 25th of may.I lost several jobs due to people needing their vechicles fixed asap.I lost time and money also.In my area we have the poorest service and frontier poorly maintains their lines due to dead end road and about residents that live in the are.My customers had to pay a additional fee to have their vechicles taking else where.Thank You *** ***

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Ms*** bringing this matter to our attention The Complaint states that: Ms*** advises Frontier disconnected the internet service while there was a billing dispute on the
account.Ms*** advises a request was made to have the TV and Telephone service disconnected on September 27, 2016, and only keep the Internet serviceThe disconnection did not happen and she continued to be billed for all three servicesFrontier has investigated the above statements and offers the following response: Frontier advised a disconnect order was placed on November 11, 2016, to discontinue the TV and Telephone service and the order was backdated to September 26, 26, This action corrected the billing for the servicesFrontier issued credit in the amount of $on November 28, 2016, for the early termination fee, late payment charges and one month of internet serviceFrontier advises internet service was restored on November 28, 2016.Frontier spoke to *** *** on November 28, and advised of the above statementsWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that *** *** has experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate *** ***
bringing this matter to our attention The Complaint states that: Ms*** states that she was billed for un return equipment charges which she returnedMs*** states she has contacted Frontier many times and has spent hours with no results or any call back from supervisorFrontier has investigated the above statements and offers the following response: Frontier review the account and we show that a credit was issued as of the most current statement.Frontier spoke with Ms*** and apologized for the delay in credit.Frontier will follow up with Ms*** to send out a refund checkWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that *** *** has experienced as a result of the above matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
After writing a review to Revdex.com, my call was placedon 7/within a few days the cable was taken care of by Frontier I disagree with the statement of trying to contact me and leaving messages and I have not responded That is such a lie!!! The only way to contact me is via cell phone and I can prove they have not tried to contact me In fact, I had to make several phone calls to them once a week and even my neighbor called I had called and they told me they had no knowledge of me calling

Thank you for referring the complaint of Ms*** *** to our office for reviewWe appreciate Ms*** bringing this matter to our attention The Complaint states that: Ms*** states there have been many issues with her account at Frontier that need improvement.
Ms*** has had to fight with Frontier because they never turned off her service from October of last year when it was requested, then they put it on her credit report when this was no fault of Ms*** own Frontier has investigated the above statements and offers the following response: Frontier has checked with the collections department internally and they are showing in their records that the account has not been written off, therefore it has not gone to any credit bureaus that would affect Ms*** credit score. The Frontier collections department has also said if Ms*** is seeing this somewhere she would need to provide the proof to Frontier so they could get it corrected for Ms***.Frontier has given this information to Ms*** on February 15, and she is not satisfied. We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Ms*** has experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate her bringing this matter to our attention The Complaint states that: Ms***’ modem crashed on 7/22/and she was told by Frontier that a new modem would be drop-shipped
Ms*** was then advised a technician would be coming to her home on 7/29/for repair, however this did not occurMs*** states that as of 8/2/her internet service was still yet to be repaired and that she would like for it to be fixed as well as credit applied Frontier has investigated the above statements and offers the following response: Frontier records show a Trouble Ticket was placed on Ms***’ account on 7/26/with a commitment date of 8/1/On 7/29/2017, Frontier applied a $credit to Ms***’ accountOn 8/1/2017, Frontier records show a Technician was dispatched successfully for the Trouble Ticket and was marked as Complete on that same dateOn 8/3/2017, Ms*** spoke with a Frontier Office of the President agent who confirmed that services were now working properly and confirmed the $credit that had been appliedOn 8/25/2017, an additional credit in the amount of $was applied to Ms***’ account for her time out of service We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Ms*** has experienced as a result of the above matter Frontier Specialist: Amanda B*** Department: Customer Relations

The Rebuttal states that: Ms*** was quoted $150-$160+ tax per month for her Frontier services plus HBO and Showtime free for monthsMs*** also states that she has not been charged as quoted for August, September and October Ms*** also states that August and October bill cycles have been adjusted but September was not Frontier has investigated the above statements and offers the following response: Frontier reviewed the customer’s account and found she did not qualify for HBO and Showtime free for months.Frontier has agreed to honor the quote of HBO and Showtime free for months and submitted a subsequent adjustment to remove any fees charged on her billing statements.Frontier also states that a representative spoke with Ms*** on October 20, to advise of above resolution and Ms*** confirmed resolution was satisfactory

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Mr***
bringing this matter to our attention. The Complaint states that:Mr*** advises that there was a $increase in his bill with no explanationFrontier has investigated the above statements and offers the following response:Frontier advises that a bill message was printed on Mr***’s October and November statements advising of a $increase to the Internet service to begin on the November statement. Frontier advises that several attempts were made to contact Mr*** to discuss this issue further but was unsuccessful speaking to him further.Frontier has mailed Mr*** a letter with direct contact information if he needs any further assistanceWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate her for bringing this matter to our attention The Complaint states that: Ms*** moved to a new location and spoke to several representatives regarding the installation date of her internet
service at her new address which was changed multiple times she was promised several call backs from Frontier and no one called her back Frontier has investigated the above statements and offers the following response: Frontier spoke to Ms*** on November 9, and confirmed that the service was installed on November 7, Frontier has issued two courtesy credits to Ms***’s final account in the amount of $and $for the inconvenience she experienced to have her internet service connected at her new location We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Ms*** has experienced as a result of the above matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am completely and utterly not happy and not accepting this whatsoeverThis does not resolve anythingFrontier is completely avoiding any and all fraudulent terms made by them and lying about it and not even telling the whole storyYes as I have already mentioned before I cancelled early because I was not getting my agreed upon service which I was paying for! Secondly I had talked to numerous people about the cancelling and your employees did in fact assure me that the cancellation fee would be rightfully waivedThirdly you frontier go on to keep billing me when I had no knowledge of this until you frontier deemed that you would send to collectionsYou had never once tried to contact me with anything! That is your guys biggest and most terrible quality is your horrible horrible customer serviceThe fact of the matter is though, you cannot knowingly keep billing someone for something they are paying for and the person (me) is not getting your service for whole months? What load of crap is that from a big name company? It is in your contract you are to supply service to people who pay and I was one of them, and I didn't get serviceLastly I tried to contact Amy and which she did not call me back and did not pick up her phoneAgain horrible customer service
Regards,
*** ***

Based on the additional information provided by Mr***, the balance has been reduced to $for the FiOS Internet 30/service dated July 27th through September 7th (month and days of service). No further credit is warranted

Thank you for referring the rebuttal of *** *** to our office for reviewWe appreciate Mr*** bringing this matter to our attention The Rebuttal states that: Mr*** advises that he did not schedule payments to come out of his bank account to pay his Frontier bill, and that it was either a mistake by his bank or by Frontier. Mr*** advises that Frontier claims he did not make a payment for January 2017, and that Frontier could not tell him what the actual charges wereMr*** advises that after he received a notice that he owed $and a $insufficient funds fee, he was then told by a Frontier representative that the same amount was showing as a credit on his account and that he owed nothingMr*** advises that he does not feel that the $credit is sufficient and that he should not have a balance with FrontierFrontier has investigated the above statements and offers the following response: Frontier advises that the Mr***’s bank account being charge twice was not an error on Frontier’s end, and if the customer did not schedule payments, it would have been an error on the bank’s partFrontier advises that the $was originally submitted as a credit to the customer’s account ended up getting denied because the charges were valid, for services that Frontier rendered for the months of January and February 2017, Frontier advises that Mr*** was overbilled on the February 16, statement, after his services were re-bundled on February 4, 2017, he was issued a credit in the amount of $on April 10, 2017. The customer is not due any more credits, so his remaining balance is $ We trust that this information will assist you in closing this rebuttal. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Frontier has investigated the above statements and offers the following response: Frontier advises that an adjustment has been placed and applied to the account for the installation charges that occurredFrontier advises that Amazon Prime is not an applicable promotion in regards to ***
***’s account.Frontier, as courtesy, offered to issue an adjustment for the value of the Amazon Prime Promotion, however *** *** declined this offerFrontier spoke with *** *** on April 12, in regards to the above information We regret any inconvenience that *** *** may have experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate *** *** bringing this matter to our attention. The Complaint states that: *** *** states Her internet service was not working for two and the time out of service was
never adjustedFrontier has investigated the above statements and offers the following response: Frontier advises upon reviewing the account our records indicate there has not been a trouble ticket created for a service outage for a two-week time period in Frontier has made several attempts to reach *** ***; however, Frontier has been unsuccessful in speaking with herWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that *** *** has experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Revdex.com bringing this matter to our attention The Complaint states that: Mr*** is disputing his internet speed and chargesFrontier has investigated the above
statements and offers the following response: Frontier advises Mr*** is receiving the fastest speed available for his location.Frontier advises a credit of $ has been added to the internet price of $ to make it $ thru October 17, This will appear on next billing.Frontier advises a credit was submitted for $ for December and January bills.Frontier spoke with Mr*** on January 11, and reviewed the aboveWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that *** *** has experienced as a result of the above matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** frontier did not address the whole compailnt there is still the disconnection issure ,and what is there response to the suppviser that told us that there employes don't know what there talking about

Thank you for referring the complaint of Mr*** to our office for reviewWe appreciate Mr*** bringing this matter to our attention The Complaint states that: Mr*** advised Frontier he was told gift card offer was sent in 30days Frontier has investigated the above statements and offers the following response: Frontier advised Mr*** the gift card promotion does take days to receive the gift cardFrontier explained an account needs to be active for days with good payment history to qualify, once qualified fulfillment takes up to 30days.Frontier advised Mr*** his account is at the 60day mark and will receive the gift card in days. We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matterTell us why here

Due to lack of receipt of new router, I chose to cancel service with Frontier. Thank you, *** E***