Frontier Communications Corp.

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate you bringing this matter to our attentionMs*** states Frontier has a bill for a delinquent account that has been credit reported in errorFrontier records indicate back ground billing issues
were found with Ms*** accountThis caused her to be billed in error for phone service after the service was disconnected on 5/19/Frontier cancelled the account on 9/14/and issued a manual credit for the billing chargesA closing statement generated on 10/13/which applied the credit for disconnect but billed a FDV Disc Mo Fee which totaled $Frontier apologizes for the inconvenience this issue has causedFrontier has applied full credit in the amount of $which has cleared the balance to ZeroFrontier has also requested deletion of the account from the credit reportAgain, we apologize for the inconvenience this has caused and trust this information will assist you in closing this complaint

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Mr***
bringing this matter to our attention. The Complaint states that:Mr*** advises that he canceled his Frontier services and paid the final balance; however, he received another statement that billed him multiple installation fees that did not take place Frontier has investigated the above statements and offers the following response:Frontier advises that there was a system error that billed Mr*** installation charges in error when orders were placed to try to upgrade his Internet service.Frontier advises that total adjustments in the amount of $have been applied to Mr***’s account for these installation fees.Frontier confirms that the account is closed and there is no balance dueFrontier advises that a request has been sent to pull this from Mr***’s credit report.Frontier spoke with Mr*** on October 20, to review this information with him. We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that part of the problem has been addressedWe had a technician come to our home and fix 'technical' issuesWe now need to work on the billing issues of payment not posting.I will calling the Frontier Rep to discuss today.I truly appreciate the promptness that Frontier has shown to resolve my issues
Regards,
*** ***

spoke with ***; all services are working to her satisfaction at this timeThe root cause of the issue was that the first order was not written as an order which ports an existing phone number

Thank you for referring the complaint of Mr*** *** to our office for reviewWe appreciate Mr*** bringing this matter to our attention The Complaint states that: Mr*** advised Frontier that he is waiting for credits to post to the account to offset video on demand charges and late fees that were billed Frontier has investigated the above statements and offers the following response: Frontier spoke to Mrs*** *** and advised Mrs*** that we have credited the charges as promised and showed her the credits on the bill printed December 22, 2016.Frontier advised Mrs*** we will credit one additional late payment fee of on December 28, We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Frontier CommunicationsComplaint Number: *** Company
Code: Click here to enter
text.Customer
Name: Teresa
Leka Phone: ###-###-####Thank you for referring the
complaint of Teresa
*** to our office for reviewWe appreciate you
bringing this matter to our attention.The Complaint states that: *** stated that she rented two movies and could not view the movies because it was skipping.Customer advised she contacted Frontier requesting credit and was refused credit.Mrs*** states that she would like a full refund on the movieFrontier has investigated the above
statements and offers the following response:Our records also reflect that the customer did rent two movies on 11/18/2016.At the time customer contacted Frontier the movies were no reflecting on the customer’s bill.The movies rented have since been credited to the customer’s account in the amount of $7.98.We have spoken to Mrs*** and advised that the credit has been issued and that it can take 1-bill cycles to reflect on the billWe trust that this information will
assist you in closing this complaint. We
apologize for any inconvenience that MrsLeka
has experienced as a result of the above matter.Frontier Specialist: Tocoma
K. Department:
General ManagerTelephone
Number: ###-###-#### Fax
Number: ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, The price I was quoted was plus tax for 100/internet and FiOS prime TV for one full year...no contractI want to make sure that this process will be locked in for one year as agreed when I ordered the packageI need to see this in writing because the story changes with each person I talk toI am not willing to pay for the DVR because it doesn't work and I really don't need it anywayI have the numbers I was given written down along with the reference # of the chat in which this pricing was agreed uponI will pay the $if that is the final price with all taxes and fees included.I am currently recovering from surgery so my personal contact is limited

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate *** *** bringing this matter to our attentionThe Complaint states that: Mr*** states the TV package he signed up for included all premium channels Frontier offers for one priceHe states
he has not been receiving the premium channels as agreed.Mr*** also states that he is being charged for Showtime at $per monthFrontier has investigated the above statements and offers the following response: Frontier found that Mr*** subscribed to the Ultimate TV channel lineup, which provides the following premium channels: HBO, Cinemax, The Movie Channel, Epix and ShowtimeStarz and Encore are not includedFrontier reviewed this information with Mr*** and we will e-mail him a channel guide so he can review the channel lineup in more detail.Frontier found that Showtime as a standalone item for $was added to Mr***’s account in errorIt has been removed and he was issued credit for the charges. We trust that this information will assist you in closing this complaint. We regret any inconvenience that Mr*** may have experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate *** *** bringing this matter to our attention The Complaint states that: Ms*** is disputing her bill for services from FrontierFrontier has investigated the above
statements and offers the following response: Frontier advises upon reviewing the account our records indicate a corrective order has been placed on the account.Frontier advises a follow up has been issued to ensure correct billing for serviceFrontier advises on February 8, Frontier spoke with *** *** and advised that Frontier is in the process of correcting the accountFrontier advises *** *** has a direct point of contact to Frontier for any further assistance with this issueWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that *** *** has experienced as a result of the above matter

Thank you for referring the complaint of Mr*** to our office for reviewWe appreciate Mr*** bringing this matter to our attention The Complaint states that: Mr*** advised that that once Frontier took over Verizon his internet has not worked for about a yearHe advised
that he would have to drive home to use his internet service to order products for the Gas StationMr*** would like us to issue credit for the early termination and time out of serviceFrontier has investigated the above statements and offers the following response: Frontier made several attempts to reach Mr***; however, we have been unsuccessful in speaking with him. Frontier has left several messages. Frontier Business explained that the bill is correct and will be sustaining the charges and Early Termination Fee. Frontier found one repair ticket submitted on July 27, and closed on July 29, 2016. Mr*** may contact the Executive Relation Team at ###-###-#### Ext*** We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** for days of no internet or services dollars does not do any justices, that was homework my kids couldn't complete and library runs had to be done, that was my kids board and trips had to be made, so dollars for no services isn't a good amount for a bill that is 250.00 and for days I couldn't use anything g

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Revdex.com bringing this matter to our attention The Complaint states that: Ms*** states her bill has been incorrect and should be about $ to $a month
Frontier has investigated the above statements and offers the following response: Frontier has credited Ms*** account a total of $ from July thru current bill of November for missing promotions late fees, restore fees and courtesy credits.Frontier in addition to the $ TV credit that will expire September 11, 2018, has also added a $ credit for months thru May 2, This will bring her bundle price to $ plus taxes and feesAfter May 2, the price will increase to $ plus taxes and fees.Frontier spoke with Ms*** and reviewed the aboveWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that *** *** has experienced as a result of the above matter

Thank you for referring the complaint of Ms*** *** to our office for reviewWe appreciate Ms*** bringing this matter to our attention The Complaint states that: Ms*** states there have been many issues with her account at Frontier that need improvement.
Ms*** has had to fight with Frontier because they never turned off her service from October of last year when it was requested, then they put it on her credit report when this was no fault of Ms*** own Frontier has investigated the above statements and offers the following response: Frontier has checked with the collections department internally and they are showing in their records that the account has not been written off, therefore it has not gone to any credit bureaus that would affect Ms*** credit score. The Frontier collections department has also said if Ms*** is seeing this somewhere she would need to provide the proof to Frontier so they could get it corrected for Ms***.Frontier has given this information to Ms*** on February 15, and she is not satisfied. We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Ms*** has experienced as a result of the above matter

The Rebuttal states that: Ms*** wants the derogatory collection account removed from her credit report Frontier has investigated the above statements and offers the following response: Frontier advises Ms*** had a past due balance prior to her request to terminate services in March of and continued to have a past due balance which carried over during the conversion from Verizon to Frontier.Frontier acknowledges that Ms*** made a payment over the phone on November 30, 2017, this payment covered her past due amount owed from while she was with VerizonFrontier advises they will notify the Credit Bureau to update the amount that was owed and have the account reflected as paidFrontier’s position on this matter has not changedWe trust that this information will assist you in closing this complaint. We regret any inconvenience that *** *** may have experienced as a result of the above matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.After spending days on the phone and messaging Frontier and being told different things by different reps I was told if I didn't make a payment my service would not be restored, which was incorrectI had until December I explained to the rep I had not planned or budgeted to make that payment until December and she said although she understood the request to turn my service on with a payment promise was deniedI made the payment out of desperation since my children require internet to submit their homework on the assurance it would be on within several hoursNot only was that a lie because their letter said it take 48-hours after a disconnect but they fraudentlh and deceitfully made me make the payment that wasn't actually required to be madeThey turned my service off in errorI have a $nsf fee because my daycare check was returned because I was $short in my bank account after their paymentI want that amount credited towards my billShould be more for the time this ridiculous company has stolen from me and all of the unduly stress this has put on me and my family around the holidays.
Regards,
*** ***

Frontier has investigated the above statements and offers the following response: Frontier has offered three adjustments of $and one final adjustment of $to correct the misquote for the term of one year.Frontier has offered Mr*** complementary service for the month of February.We regret
any inconvenience that Mr*** may have experienced as a result of the above matter

Frontier has investigated the above statements and offers the following response: Frontier records reflect that the account was active from November 3, to November 28, 2017.Frontier reviewed the account and trouble ticket history in reference to the disputed chargesFrontier’s records reflect
trouble tickets were issued during the time service was active.Frontier, based on review of the account, has placed an adjustment to the account resulting in a zero balance We regret any inconvenience that *** *** may have experienced as a result of the above matter

Thank you for referring the complaint of *** L *** to our office for reviewWe appreciate Ms*** bringing this matter to our attention. The Complaint states that:Ms*** states that she has been experiencing issues with her telephone and Internet serviceMs*** states she
contacted Frontier and had a repair ticket created but her service is still not working Frontier has investigated the above statements and offers the following response:Frontier investigated Ms***’s account and found that a Frontier technician tried to repair the service issues on November 2, The Frontier technician found that the issue was a short inside the homeThe Frontier technician reported that no one was home on November 2, and the service could not be repaired.Frontier spoke with Ms*** on November 7, and advised her of the inside issueFrontier advised as a courtesy Ms*** will not be charged for the inside repairFrontier repaired Ms***’s Frontier service on November 7, Frontier spoke with Ms*** on November 10, and she confirmed everything was functioning properly.Frontier adjusted $on Ms***’s Frontier bill for the service issues she experienced from October 28, to November 7, Ms*** is satisfied. We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Ms*** has experienced as a result of the above matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,
*** ***
While I understand Frontier has credited my account the $late fee that was not lateI would appreciate Frontier calling me directly and explaining why their customer service representative "Janine" refused my request to speak with a supervisor and what gives her the right to speak to customers who have been long-term customers and diligent with their service, payments, etcso poorly? Inexcusable

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Mr*** bringing this matter to our attention The Complaint states that: Mr*** states that he cancelled his Frontier service at the beginning of August but has been billed through the
month of NovemberMr*** states that Frontier advised the amount he owes is $and he does not agree with this balance. Frontier has investigated the above statements and offers the following response: Frontier investigated Mr***’s Frontier account and found that Mr***’s account was cancelled on September 20, Mr***’s October 16, statement shows prorated credits back to September 21, Frontier advises that Mr*** had a deferred payment arrangement open with Frontier and when Mr*** cancelled his Frontier account the remaining amount of his deferred payment arrangement totaling $was added to his final billing statement.Mr***’s television service was suspended on July 5, in the Frontier system and his Internet service was suspended on August 11, Frontier found that Mr***’s final Frontier billing statement did not reflect the proper prorated adjustments for these servicesFrontier applied an adjustment of $on November 15, to correct the charges that were billed to Mr*** after July for the television service and August 11, for the Internet serviceMr***’s remaining balance is $on his Frontier accountFrontier spoke with Mr*** on November 15, and advised the above informationMr*** is satisfiedWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter