Frontier Communications Corp.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** ***

Thank you for referring the complaint of Ms*** to our office for reviewWe appreciate her bringing this matter to our attention The Complaint states that Ms*** was charged an installation fee when her Frontier internet services were installed Frontier has investigated the
above statements and offers the following response: Frontier informed Ms*** that Frontier has issued a credit of $off her current statementMs*** knows to contact Mark H*** at ###-###-#### We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Ms*** has experienced as a result of the above matter

Thank you for referring the complaint of Ms*** *** to our office for reviewWe appreciate Ms*** bringing this matter to our attention. The Complaint states that: Ms*** has had frequent
dial tone and internet interruptions since June 27th, Customer would like repair and credit Frontier has investigated the above statements and offers the following response: Frontier dispatched a tech to the site on September 1st and fixed the inside issue for the phone and internetMs*** was provided an out of service credit of $145.76. She is satisfied and Frontier apologizes for any inconveniences this may have caused. We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Ms*** has experienced as a result of the above matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,
*** ***
While I understand Frontier has credited my account the $late fee that was not lateI would appreciate Frontier calling me directly and explaining why their customer service representative "Janine" refused my request to speak with a supervisor and what gives her the right to speak to customers who have been long-term customers and diligent with their service, payments, etcso poorly? Inexcusable

Thank you for referring the complaint of *** M*** to our office for reviewWe appreciate her bringing this matter to our attention The Complaint states that: Ms*** bundled her phone with Dish Network, she cancelled her Dish Network on August 28, so she had a credit
due when she received her September bill but there was still a charge for DishShe called Dish and was put on a conference call with Frontier to advise that she did not owe them Frontier has investigated the above statements and offers the following response: Frontier spoke to Ms*** on October 13, and advised that the reason Dish showed paid in full is because Frontier paid them on her behalf and she is to reimburse FrontierFrontier sent Ms*** a breakdown of her monthly charges and payments on October 13, dating from October 27, to October 6, Ms*** advised she will reviewFrontier spoke to Ms*** on October 17, and she had not had time to reviewMs*** has our direct contact information We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Ms*** has experienced as a result of the above matter

Per Frontier records, this account is currently inactive with a disconnect date of 2/14/2017. The account was disconnected with order # ***.Ms** qualified for the Amazon $gift card on 09/3/with order # 065930023. Ms** billed $44.99/FIOS 50/Data + $16.99/Local TV + $11.99/HD Receiver + $9.99/Router + $9.99/Frontier Secure + $8.99/Sec Protection = $- $5/Promo = $+ taxes monthly. In summary, Ms** did not qualify for $amazon Gift Card due to the products that were selected on her initial install order in SeptemberShe signed up for TV Local which does not qualify for the $gift card but the $gift card. A Frontier agent spoke to Ms** to advise. Ms** understands and is satisfied with the resolution.Case closed

Thank you for referring the complaint Rebuttal of Ms*** *** to our office for reviewWe appreciate her bringing
this matter to our attention The Complaint Rebuttal states that: Ms*** states that when her contract agreement with Verizon ended in October she received a bill that increased from $to $82.48. She called and spoke with a Frontier representative to renew her contract for $plus taxes and fees. But now Frontier can’t find her order and only present offers available are higher than she was quoted Frontier has investigated the above statements and offers the following response: Frontier’s investigation found that Ms*** was quoted a monthly rate of $plus taxes and fees by a Frontier representative. A Frontier representative applied a total credit in the amount of $to Ms***’s account for the cost difference for the November 2016, December and January invoicesA Frontier representative has agreed to honor the rate that Ms*** was quoted for the next ten monthsA Frontier representative spoke with Ms*** to advise.Ms*** has been provided the direct contact information for a Frontier representative if she has any questions or concerns in the future regarding this issue. We trust that this information will assist you in closing this complaint rebuttal. We apologize for any inconvenience that Ms*** has experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate him bringing this matter to our attention The Complaint states that: Mr*** request credits to his account for three services as promised (phone, TV and internet for the price of internet)
or remove the early termination fee Frontier has investigated the above statements and offers the following response: Frontier spoke to Mr*** on November 7, and advised the early termination fee has been removed We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Thank you for referring the complaint of *** *** our office for reviewWe appreciate bringing this matter being brought to our attentionThe Complaint states that: *** *** advises his Frontier account has billed incorrectlyFrontier has investigated the above statements and offers the
following response:Research determined on January 20, Mr*** was quoted $plus taxes and surcahrges for a total of $Research determined this was a misquoteAccount research shows credits have been applied for the missing bundle discount since 2016.Records show $installation fee billed on bill date 02/01/On 02/20/a credit of $was pplied to the installation feeOn bill date October 1, Mr*** was billed $for tech iscolation feeRecords show a credit of $was applied to the fee and reflects on bill date November 1, On June 5, Mr*** was offered a year term for $plus taxes and surcharges or $plus taxes and surcharges with no termMr*** declinedMr*** is aware going forward he will bill $excluding applicable taxes and surchargesA Frontier representative attempted unsuccessfully to reach Mr***A contact letter was sent on June 19, We trust that this information will assist you in closing this complaintWe apologize for any inconvenience that *** *** has experienced as a result of the above matterFrontier Specialist: Amy B*** Department: Consumer Relations

The Rebuttal states that: Ms*** wants the derogatory collection account removed from her credit report Frontier has investigated the above statements and offers the following response: Frontier advises Ms*** had a past due balance prior to her request to terminate services in March of and continued to have a past due balance which carried over during the conversion from Verizon to Frontier.Frontier acknowledges that Ms*** made a payment over the phone on November 30, 2017, this payment covered her past due amount owed from while she was with VerizonFrontier advises they will notify the Credit Bureau to update the amount that was owed and have the account reflected as paidFrontier’s position on this matter has not changedWe trust that this information will assist you in closing this complaint. We regret any inconvenience that *** *** may have experienced as a result of the above matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.After spending days on the phone and messaging Frontier and being told different things by different reps I was told if I didn't make a payment my service would not be restored, which was incorrectI had until December I explained to the rep I had not planned or budgeted to make that payment until December and she said although she understood the request to turn my service on with a payment promise was deniedI made the payment out of desperation since my children require internet to submit their homework on the assurance it would be on within several hoursNot only was that a lie because their letter said it take 48-hours after a disconnect but they fraudentlh and deceitfully made me make the payment that wasn't actually required to be madeThey turned my service off in errorI have a $nsf fee because my daycare check was returned because I was $short in my bank account after their paymentI want that amount credited towards my billShould be more for the time this ridiculous company has stolen from me and all of the unduly stress this has put on me and my family around the holidays.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I have been credited the full amount owed. That being said, I find the timing of the review on 3/by Frontier to be suspect and I can only assume I am being granted a credit due to the complaint and subsequent contact by myself and the Revdex.com. Frontier had no intention of granting me a credit based on my personal complaint to the company itself. I still believe the company has fraudulent business practicesI greatly appreciate the Revdex.com and their quick submission of the complaint to Frontier. Without the Revdex.com's involvement, I do not feel I would have been granted a resolution
Regards,
*** ***

Frontier CommunicationsThank you for referring the
complaint of *** *** to our office for
reviewWe appreciate *** *** bringing this matter to our attention.The Complaint states that:Mr
*** is requesting he get the new promotion that just started on August
1, 2017.Frontier has investigated the above
statements and offers the following response:Frontier review the account and we Mr*** has been receiving a promotion since October 29, 2016, for the amount of $55.99.Frontier advised Mr*** due to him being an existing customer, he does not qualify for the new promotionFrontier called and left messages to advise of the above information.We trust that this information will
assist you in closing this complaint. We
apologize for any inconvenience that *** Sunder
has experienced as a result of the above matter.Frontier Specialist: Sara
W*** Department:
Customer Relations

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate *** *** bringing this matter to our attention The Complaint states that: Ms*** is disputing her bill for services from FrontierFrontier has investigated the above
statements and offers the following response: Frontier advises upon reviewing the account our records indicate a corrective order has been placed on the account.Frontier advises a follow up has been issued to ensure correct billing for serviceFrontier advises on February 8, Frontier spoke with *** *** and advised that Frontier is in the process of correcting the accountFrontier advises *** *** has a direct point of contact to Frontier for any further assistance with this issueWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that *** *** has experienced as a result of the above matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Yes, I did get about $in credits on my bill.But, I still paid about $during the time I had this problem (over months)Giving me a credit of only about 40% of my bill, while I still paid about 60% of my bill is not acceptable, when I did not have service.Yes, there was about tickets logged for this problem. But, I must have called at least times, and spent dozens and dozens of hours on the phone, with dozens and dozens of different people, trying to get this fixed over a month period. Most times I told them NOT to open up another new ticket because the only thing that was doing to do was send another service man out to my house, to find out the same thing, the phone cable down the street was bad, and no one was fixing it. I should not have to pay $for this type of service and aggravation
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that part of the problem has been addressedWe had a technician come to our home and fix 'technical' issuesWe now need to work on the billing issues of payment not posting.I will calling the Frontier Rep to discuss today.I truly appreciate the promptness that Frontier has shown to resolve my issues
Regards,
*** ***

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate *** *** bringing this matter to our attention The Complaint states that: Ms*** is disputing her bill for services from FrontierFrontier has investigated the above statements
and offers the following response: Frontier advised that the correct price for the package that Ms*** subcribes to is $per month plus taxes and surcharges.Frontier advises that promotional discounts were missing from Ms***’s February billing statementThe appropriate credit has been issued and will be reflected on the next billing statementFrontier has set a follow up to review the March 28, billing statement to ensure accuracyWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that *** *** has experienced as a result of the above matter

Frontier CommunicationsComplaint
Number: *** Customer
Name:
Kathryn
*** Phone : 7188337826Thank you for referring the complaint of Kathryn
*** to our office
for reviewWe appreciate *** *** bringing this matter to our attention.The Complaint states that:Ms*** states that she is receiving multiple final notices with
a zero balance.Ms*** would like the final billings to stop being sent to her
billing address.Frontier has investigated the above
statements and offers the following response:Frontier review the account and it was determined that the final billing statement is will generate up to three times to ensure accurate reading of the account.This process is system generated and not manual.Frontier has advised customer that she may receive one more possible last final billing statementWe trust that this information will
assist you in closing this complaint. We
apologize for any inconvenience that *** *** has experienced as a result of the above
matter.Frontier Specialist: Sandra
P*** Department: Customer
Relations

Thank you for referring the complaint of Ms*** to our office for reviewWe appreciate Ms*** bringing this matter to our attention The Complaint states that: Ms*** advises she has billing discrepancyFrontier has investigated the above statements and offers the
following response: Frontier spoke to Ms*** April 16, and explained adjustments issued and corrective changes issuedFrontier confirmed promotion is active and we have set a follow up on May 10, bill to ensure accuracyWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Ms*** has experienced as a result of the above matter

Thank you for referring the complaint of *** L *** to our office for reviewWe appreciate Ms*** bringing this matter to our attention. The Complaint states that:Ms*** states that she has been experiencing issues with her telephone and Internet serviceMs*** states she
contacted Frontier and had a repair ticket created but her service is still not working Frontier has investigated the above statements and offers the following response:Frontier investigated Ms***’s account and found that a Frontier technician tried to repair the service issues on November 2, The Frontier technician found that the issue was a short inside the homeThe Frontier technician reported that no one was home on November 2, and the service could not be repaired.Frontier spoke with Ms*** on November 7, and advised her of the inside issueFrontier advised as a courtesy Ms*** will not be charged for the inside repairFrontier repaired Ms***’s Frontier service on November 7, Frontier spoke with Ms*** on November 10, and she confirmed everything was functioning properly.Frontier adjusted $on Ms***’s Frontier bill for the service issues she experienced from October 28, to November 7, Ms*** is satisfied. We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Ms*** has experienced as a result of the above matter