Fun Time Vacation

July 20, 2015Dear [redacted] ,First would like to apologize to [redacted] for indicating that through she was a man and not a womanSee once again [redacted] is still not willing to acknowledge that Fun Time is not the company that gave the promotional vacation voucher to herWe are the booking company, was the one to personally reach out to the [redacted] to get her a full refundThis was all in an attempt to assist [redacted] ***, and she is still not willing to acknowledge the fact that I did not have to do this on her behalf [redacted] still has no problem in slamming Fun Time and now me personally for something that is out of our controlI just do not understand why [redacted] is rejecting the refund from the [redacted] and complaining at the same time, by rejecting the offer for a full refund in her rejection letter dated July 1, 2015.How can [redacted] say that she never expected a refund when one was offered with step by step instructions on how to receive that refund that personally secured? Now I have no choice but to wait until this claim is closed by [redacted] ***She has to be willing to stop blaming Fun Time for something we did not do, before can request the [redacted] to release the refund requested and secured on her behalf.Once again Fun Time is not [redacted] , Fun Time is only the booking company, Fun Time did not sell, give, and advertise any products to [redacted] ***Fun Time just provided the quote that was requested by [redacted] ***, So how does Fun Time not run a good and fair business when we only supplied what was requested of our company? I cannot reach out to [redacted] on her behalf since they did not send her to Fun Time.End result: Once [redacted] writes your agency the Revdex.com and requests the case to be closed as satisfiedIn that letter [redacted] has to accept that Fun Time is not the company that she feels scammed by and that no further action will be taken against Fun Time [redacted] will need to accept the refund that was requested on her behalf by the accounting department of Fun TimeThis is the only way for [redacted] to be issued a full refund from The [redacted] , if the letter is not sent to the Revdex.com and the case is not closed as satisfactory on the customers part by [redacted] there is really nothing else can do for [redacted] ***I am only responding because I want this to be posted to show that Fun Time has made every attempt possible to satisfy [redacted] ***'s request for the refund she is seeking.Sincerely, The Accounting Department

We have replied to you and to Fun Times Vacations regarding our complaint and have still not been compensated or received promised [redacted] Airlines Vouchers and hotel accommodations We are keeping copies of all correspondence and would like this case resolved as requested./ [redacted] and [redacted] ***Arvada, CO ***

PLEASE DO NOT DO BUSINESS WITH THIS COMPANY OR THE TRAVEL CENTERThey will scam you out of your money The Travel Center will offer you a great deal on a vacation but Fun Time Vacations is responsible to booking your reservations This company will fun every reason not to book your trip at the amount the Travel Center sold you If you try to re-book they will find another reason why they can't book the trip then tell told you you can't book an other vacation and keep your money

June 9, 2015Dear [redacted] ***,After reading the rejection letter and going over [redacted] ***s file and the last correspondence sent to your agencyI am even more confused by her rejection response to your agency [redacted] must have our company confused with another companyNowhere in my first response was there any corporate babble just facts stated with supporting documentation to back it upI thought my partial refund offer was quite clear that I was offering it in a good faith gesture from Fun Time Vacations in the amount of $did not have to offer any refund since the documents that [redacted] signed stated no refunds would be issuedNow [redacted] is stating she would post negative postings about Fun Time Vacation for offering a refund?Since I have offered a partial refund to [redacted] no further correspondence is required from Fun Time Vacation and none will be forthcoming after this letterLet me make this as clear as I can for [redacted] without any corporate babble to confuse her.Send your refund email request to this email address FunTimeRefundDepartment@***.comPlace my name Donna, my position as comptroller in the requestYour refund check of $will be issuedPlease put your name and current mailing address in the email for an immediate refund to be issued.Sincerely, The Accounting Department

Mr [redacted] letter and pulling his file this is what have foundIn Mr [redacted] 's letter his complaint involves Advertising issuesFun Time does not advertise, sell anything neither do we give or hold seminars Fun Time does not promote the company to the general publicAll of our customers are sent to us from other companies to provide vacation quotesTo receive the best bonus discount vacation there are restrictions/guidelines to followThe company that held the seminar should have went over the basic, with Mr [redacted] before giving our company's information we also supply them in our terms and conditions on our websiteOn the document he provided from that company under their "General Provisions Regarding Promotional Vacation Package" #Travelers are responsible for government taxes, cruise, booking, and processing and activation feeTaxes and fees for the Vacation depend on the length of vacation and season of travel#The airline portion of this voucher is not an ETD product after activation and booking is complete your vacation voucher will be sent to you by mailCertain day and time of flight restrictions apply#These vacation packages are to be used for off peak season travel#Peak season travel is available at peak season ratesSo the very document that the seminar company gave Mr [redacted] told him there were fees to be paid so this is not a FREE vacation as he indicated in his letter? Our accounting records show that Mr [redacted] paid Fun Time $on April 1, not the $he is requesting to be refundedWe have no record of a check for the $being cashed by Fun Time, Is it possible that We mailed the incorrect payment back and requested the correct amount of $since the check date is March 16, and our records indicate that check #was received not for $100.00? If Mr [redacted] would supply our office with a copy of check #the cashed check front and backOn Our Fun Time Reservation Center Official Vacation Booking Form it covers Please read the terms and conditions on www.VacationReservationCenter.Com prior to submitting this formOn this site it covers the guideliness restrictions to follow for the best discounted vacationThe very last page of the Official Vacation Booking Form has our refund policy I understand and agree by checking this box I, [redacted] B [redacted] accept the terms and conditions of this offer and there is no contract for good or services created between you and Fun Time VacationsAny problems or complaints between you and the seller promotions company regarding your vacation program are the responsibility of that company and should be dealt with through that companyOnce you have been issued a code, submitted a reservation request or received a quote at your request there are no refund from Fun Time VacationBy submitting this form you have agreed to all the terms and conditions on the website www.VacationReservationCenter.Com The vacation that Mr [redacted] requested was day nights cruise leaving from a premier location Baltimore and going to the Bahamas with round trip airfareThe total cost for the day nights Cruise and Flight was $1,per person It is not Fun Times responsibility to make a customer stay within the guidelines/restrictions of what they were given or purchasedFun Time will only supply the quote that the customer requests we have customers that upgrade their vacations to meet their need all the timeSuch as first class seats, balcony cabins to all-inclusive hotelsFun Time asks the customer twice on paper to go to the website then on the website itself a customer has to accept the terms and conditions prior to being able to print out the Official Vacation Booking FormWith all this being said if Mr [redacted] can provide us with a copy of check #front and back of the cancelled check and it was in fact our company that processed that payment a refund will be issued immediatelyAs to the request for the $payment we have on file check #these fees cannot be refunded since our services were rendered and the quote that was requested was givenI am truly sorry that Mr [redacted] thought this was a FREE vacation I suggest that Mr [redacted] go back to the company that held the seminar and request what he needsAll of the documents that Mr [redacted] supplied your agency clearly outlined fees, taxes, processing and activation sess needed to be paid for those vacationsSincerely, The Accounting Department

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Hi [redacted] ***, I'm sending you a email in regards to my refund from [redacted] , and Fun Time Vacation As I stated to u in my previous emailsI requested a refund of all monies forward to the defendantsI also contacted my local Attorney GeneralI was informed that the office would look into the matterHowever, they also informed me that I may have to consult a attorneyI think a lawyer would be helpful, but I'm afraid the legal fees will out weight the monies I'm requesting to be refunded back to meCan you please update me on any changesThe [redacted] claim that they couldn't speak to me in regards to this matter due to me filling a claim with this office, I don't know what else to doThank you for your helpSincerely, [redacted] ***

In reading over Ms [redacted] 's complaint that has been submitted and looking over the given information we cannot find any file for Ms [redacted] Ms [redacted] has provided no funds to our company therefor we cannot assist Ms [redacted] with the refund that she is requesting nor do we have any further information to provide in response to this complaint

December 8, Hello [redacted] ***,After reading your letter and pulling [redacted] s file this his major complaint is with Advertising IssuesHere at Fun Time Vacation we do not advertise, sell or promote our company [redacted] was sent to our company from [redacted] so this complaint should be going to [redacted] or the company that the presentation was put on from and not Fun Time Vacation.As to the funds [redacted] paid the Fun Time [redacted] paid $for him- self and $for a MrForoushani to total $but for four people not two as indicated in the letter.On the documentation that [redacted] received from [redacted] on that document it states that this bonus vacation is for non-peak season and gives flight restrictionsOnce [redacted] funds were received from Fun Time an emails were sent with the booking instructionsAt the top of the signed form it states “OFFICIAL VACATION BOOKING FORM Please read the terms and conditions on www.Vacations&eservatonCenter.com prior to submitting this formPlease do not resubmit the form unless directed to do so by one of our representatives"Once this signed it is sent to us via fax or mailThe vacation outlined is submitted to the booking companyOn their website under the Terms and Conditions that the customer has to agreed to reading the Terms and Conditions prior to signing and submitting the booking form this document covers the Terms and Conditions for the vacation restrictions and our refund policy“By Checking this box I, [redacted] & [redacted] dated 11/13/accept the terms and conditions of this offer and there is not contract for goods or services created between you and the Fun Time Reservation CenterAny problem or complaints between you and the sellers promotions company regarding your vacation program are the responsibility of that company and I will contact that companyOnce you have been issued a code, submitted a reservation request or received a quote at your request there are no refunds from fun Time Vacation of the deposit madeBy submitting this form and have agreed to all the terms and conditions on the websiteAny changes after the booking process has begun will result in a $re-submission fee, this fee also pertains to any re-submissions in generalOnce we receive your booking documents you will receive an email quote within business daysPlease make sure to respond to the quote within hours to insure that the quote does not changeBoth customer signed these documents all of this was gone over in the refund request that [redacted] submitted.So please have [redacted] submit his advertising concerns to the company that provided the advertising to [redacted] here at Fun Time we only supplied [redacted] with the quote of their requests and agreed to in writting.Sincerely, Comptroller

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: 1- The issue is not an advertisement issueBefore filling out the forms I contacted Fun Time and talked to their representativeI explained them all detail about my travel planI asked them, how to fill out the forms and how much should I payThis is a matter of misleading me and my family2- In their respond to my refund request, Fun Time says, the region I have selected, California is always on Prime seasonThis is not wriiten anywhere nor has been told me when I called their company3- Fun Time claims that I have signed that if they issued a quote there will not be a refundThis is completely wrong and illegal practice Without looking at the quote how you can accept or refuse it so they simply denying customers rightsNeedless to say that when I contacted them and asked what happens if we don't accept the quote she simply said we refund your deposit4- Fun time allegation regarding they don't know anything and we are refered to them from [redacted] is wrongThey are working together hand to hand and they are completely aware of the situationI am in contact with [redacted] as well 5- when first I requested refund from Fun Time instead of processing my request as their quote is not in line with the promotion, First they refered us to another company and after two weeks of me following up they came out saying that the quote is generated and there is no refundThis is in contrast to the fair business market and denying customer rights We protect ourselves with the rule of law and I ask Fun Time to refund our money ASAP Regards, [redacted]

March 25, Dear [redacted] ***, After reading [redacted] 's letter to your office it is clear that she is upset with what the first company gave herAs to the activation fees, Fun Time only received a $75,payment for two vacation quotes that were provided to herOn our website and on the signed documentation [redacted] sent to our office it covers our resund policy and requests all clients to read the terms and conditions again before submitting the official booking form“Once you have been issued a code, submitted a reservation and requested or received a quote at your request there are no refunds from Fun Time Vacation"As to [redacted] stating that we would not issue the plane tickets that is a statementAll [redacted] had to do is fill out the credit card authorization form for the fees that need to be paid to receive the vacation she selected us to provide the quotes for.As to the other amount that [redacted] is seeking she will need to go to that companyHere at Fun Time we have no knowledge of what was given I sold or promised by any other company we only provide the quotes we are asked forFun Time cannot and will not reject any customers wish to upgrade their travel plans even though it is not within the guidelines or the restrictions of what was purchased given [redacted] chose to upgrade her vacation and a quote was given based on her requestsIf [redacted] is unsatisfied with what was given sold to her I suggest that she go back to that company and lodge her complaints, because here at Fun Time we provided the services requestedSincerely, The Accounting Department

We have replied to you and to Fun Times Vacations regarding our complaint and have still not been compensated or received promised [redacted] Airlines Vouchers and hotel accommodations We are keeping copies of all correspondence and would like this case resolved as requested./*** [redacted] and [redacted] ***Arvada, CO ***

April 20, 2015Dear [redacted] ***,After reading the letter from [redacted] and pulling the file [redacted] only paid Fun Time $This was for the vacation quote that was provided to [redacted] ***It is not Fun Times responsibility to make clients stay within the guidelines of what was purchased or given to any clientIf a client chooses to travel and not follow the Tuesday or Wednesday restrictions for the discounted program Fun Time provides the quote that was requestedPlease refer to the quote that [redacted] provided your agencyTheir party requested a Sunday Departure which is not within the guidelines of the promotional vacations we offerAs to [redacted] ***'s reference to the free airline for the adults that was not indicated on her booking request form, but on that form we request all clients to go to the website again and read the terms and conditions prior to sending in their requestIf [redacted] would have put the airfare for the adults were "Free" we would have addressed that issue prior to giving a quote for her requestFun Time allows customers to upgrade their vacation to meet the needs of the travelers from first class to alcony cabins if so desired.I do not understand why [redacted] is requesting Fun Time to refund money that was not paid to Fun TimeFun Time only provided the quote that was requestedFun Time cannot be held responsible for a client requesting an upgrade that will cost moreIn our terms and conditions it states.The following are a few things to know before using the vacation siteWe want to make sure your travel arrangements go smoothlyYou are here because you have an agreement with a Company that either gave you or sold you the VRC programEach Company that chooses to use our program is given strict guidelines about our program in order to market our programVRC is not responsible for any commitments made to you by any other company verbal or written, VRC is only responsible for the terms listed on this siteThe fees you see listed on the [redacted] site are for off peak seasonPeak season travel is available at peak season surchargesVoid where prohibited by lawPeak season is considered the high season of travel and is determined by the location you wish to travel toSome destinations have different peak seasons than othersPlease remember that all vacations require a day advance notice except groups larger than people, then at least days' notice is required Certain time and day restrictions apply to all vacations and is at the discretion of the booking companiesGroup travel is welcome, however hotels, resorts, flights, cruises are based on availability that is why VRC cannot guarantee group travelWe will make every effort to accommodate all groups, even if it utilizes more than one hotel or airlineFor groups larger than people an advance notice of at least days is requiredThe booking company | vacation provider is an independent company and not affiliated with the company you received your vacation from, they have no knowledge of who you received your vacation from or the terms of that agreement, they are only able to answer questions about your vacationIf you have any questions regarding the terms of your vacation please ask the company that issued it to youOnce you have registered and submitted your vacation request with the booking company they will be happy to answer any questions about your requestIf you have not registered with the booking company they will not be able to answer any questionIf you have registered and have questions please email [email protected] In order to receive the least expensive quote possible from the booking company there are a few things to considerThe booking company will only give you a quote for what you request, if you are flexible in the days of the week you travel or you can fly on a less busy fly day your quote will be less expensiveThe quote you receive from the booking company is the current quote based on current pricing.If you have already paid fees those fees will have already been deducted from that quoteIf you have any questions please go to the FAQS at the bottom of the VRC Rewards page on this site Once you have registered, filled out your vacation request forms and submitted them you will be contacted with a quote for your vacationThe quote that you receive will only be good for ashort time so it is imperative that you accept and pay your fees quickly to avoid any change in your quoteVacation pricing is subject to change prior to payment being made and vacation being confirmedAll travel must be booked and taken within months of purchaseThe vacation deposit that you have paid will be deducted from your final fees.REFUND POLICY Once you have been issued a code, submitted a reservation request and received a quote at your request, there are no refunds of the vacation deposit.So prior to [redacted] submitting her request to Fun Time she was made aware of the restrictions of what she was submitting to receive the quote forSince airlines, hotels and cruise lines do not offer the Commission to book travelFun Time does receive a discounted price and passes that to our clientsThat is why the fees paid to Fun Time cannot be refunded once the quote is receivedWe do offer a discounted cost for additional quotes if requested.Since Fun Time does not do any "Free" vacations or airfaresI suggest that [redacted] goes back to the company that she states sold her a black Friday special and have them book the vacationIt is possible that they have sent [redacted] to Fun Time by mistakeI do not know how they can offer complimentary airfare for adult in their email to [redacted] since Fun Time does not do vouchers that were mentionedThat statement is what has leads me to believe that [redacted] sent her us by mistakeSince they stated in their email they have more than one booking company and since Fun Time does not mail or call travelers to activate travel vouchersWe do not know about any client until they have submitted their request for the quoteI would refer [redacted] back to [redacted] to receive the vacation they sold her.Sincerely, The Accounting Department

In reading over the complaint that Mr [redacted] has submitted it is clear that his complaint is based on the price of the quote changing even though he had made sure to respond in acceptance within hoursUnfortunately in our line of work these things happen, we cannot guarantee that a price will be the same because in the travel industry prices for vacations are ever changingIn the documentation that Mr [redacted] has been sent by The Travel Center, the company that referred him to us, we have been assured that Mr [redacted] would have given documentation allowing him to know the following:"All vacations and pricing are subject to change without notice prior to confirmed booking."In digging a little deeper into the situation we have looked into our notes to find that Mr [redacted] was actually quoted multiple times due to a manager being kind and attempting to assist Mr [redacted] because he was unhappy with his first quoteOn the documentation that Mr [redacted] would have signed and returned to our company it specifically stated that each customer is only allowed one quoteIt states the following:"Once this document has been submitted or a quote has been received there will be no refunds of any fees given to Fun TimeNo re-submissions are allowed".(This document has been scanned and included in the response).Mr [redacted] had contacted the customer service department complaining about his original quote, out of kindness one of our managers decided to attempt and assist him by getting him a re-quote to see if this would aid in making Mr [redacted] happy, he decided to accept this quote after hours and unfortunately the price had gone up approximately $by this timeWe are sorry that Mr [redacted] is unhappy with the service provided, we feel that our staff went above and beyond to assure Mr [redacted] found happiness with our services but believe no matter what would have been done Mr [redacted] would not have been satisfiedWe are sorry, but as stated to Mr [redacted] through the refund department and on all of the documentation Mr [redacted] signed, no refund will be provided

I have enclosed copies of Mr [redacted] file to support my response to his request for a refund for Advertising IssuesFun Time does not sell, promote or advertise anything, we have different companies all over the United States that send their clients to our company to provide discounted trips On the Signed document from Mr [redacted] we ask all clients to “Please read the terms and conditions on WWW.VacationfeservationCenter.com prior to submitting this form"On our web site it also covers our refund policy that "Once you have been issued a code, submitted a reservation request or received a quote at your request there are NO REFUNDS from Fun Time Vacations of thedeposit made".The reason that Mr [redacted] 's quote was higher than expected is as stated on the copy I have provided; "Your vacation package is to be used during off peak travel and vacationing times however, if you choose to vacation or travel during peak time or season we will provide you with a quote that contains applicable surcharges up to and including the standard vacation costThe following factors influenced the price of your vacation package".• The requested vacation is under days.• The requested departure day is a peak fly day.• The destination you have chosen to travel to is in its peak season for your chosen dates.Since Fun Time did not sell Mr [redacted] the airline voucher he is claiming to be FREE suggest he goes back to the Company that gave him the FREE airline voucher as his complaint is about Advertising IssuesSince Fun Time does not offer any FREE vacations Mr [redacted] will need to go to that company to receive the FREE vacation or airline vouchers.As to misleading Mr [redacted] over the telephone that must have been the company that sent him to Our Website to receive his quote from since 90% of What We do is via email correspondence I can almost guarantee that Mr [redacted] did not speak to the agent that sent him his quoteWith that being said there can be no refund issued since the quote was given just as it states on the signed document that Mr [redacted] sent to our company.Sincerely, The Accounting Department

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: they still owe me $they only sent me half and that was under protest Regards, [redacted]

Very difficult to deal with and find a real person to speak withThey will only communicate by E-mailIf you attempt to modify your vacation, the price will go upYou will not get back any fees that you have paid

December 8, Hello [redacted] ***,After reading your letter and pulling [redacted] file it is clear that complaint is with the company that sent her to Fun Time that the $1,was paid toIf [redacted] would like to request a refund from Fun Time she would need to send the request to our refund department at FunTime RefundDepartment@***.com.Sincerely, Comptroller

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:The proposed offer by Fun Times is not acceptable I will explain why it is unacceptable and then I will make a counter offer #1.) I have saved all the paperwork I received from Fun Times and have attached of the promotional offers Note that it is for a promotional flight to Las Vegas and lodging is included My first quote request was for only the promotional flight to Las Vegas, yet their response was there are NO promotional flights to Las Vegas! I think it is unethical when a company advertises that they will provide a service (the attached brochure) and then will not provide it #2.) There are numerous statements that the Fun Time response lists that are not correct, which are written to try and confuse the Revdex.com and me Their first statement is in paragraph #2, “ [redacted] states .that we, Fun Times were to provide a taxes only promotion to Las Vegas.” Then Fun Times then uses the next paragraphs to explain why this statement is wrong In fact what I state is “Fun Times was to provide promotional (only taxes & fees) flights to Las Vegas.” Note that the word fees is included, but conveniently left out of Fun Times response #3.)The next misleading statement is in paragraph #“We are very sorry that [redacted] has not followed the promotion on two separate occasions.” In fact I did follow their procedureson both occasions I filled out separate documents to receive a quote for Las Vegas However; Fun Time’s response was there are no promotional flights to Vegas This is not stated anywhere in the documents I received, and it is advertised in the brochure I received from Fun Times The second occasion is covered in my response to # #4.) The next statement is the last line in the paragraph before their offer It begins with “In conclusion .., “We cannot force [redacted] to not only adhere to these guidelines but to contact the customer service department with questions.” I decided I would ask for a promotional flight to Sacramento, Ca., but after I talked to Fun Time’s customer service to confirm the non-peak season dates Then I submitted the $for an additional quote, and filled out the different forms to receive the quote However, before sending in the last form called the Official Vacation Booking Form, I re-confirmed with Fun Times customer service that the dates I asked for would qualify for the off-peak season promotion The result I’ll copy from my original complain letter “The quote I received still makes me angry! It was the same form I had previously received telling me the flights were not in the promotional period, the cost was $each but they would requote for a fee of $25.” There are conclusions, either the booking department doesn’t talk to the customer service department, or Fun Times doesn’t provide the services they advertise and makes their money from requotes and non-refundable registration fee from customers who don’t complain to the Revdex.com #5.) There are other statements I don’t agree with but, Fun times response to my complaint is typical of my experience in dealing with this company, and why I wrote the original complaint Originally I would have been satisfied with the return of my money, however, that is no longer acceptable My counter offer is what Fun Times should have provided me in the requote: a promotional flight quote to Sacramento for my wife and I, where I am only responsible for only the airline taxes, booking fees, meals, tips, and gratuities! Here is the information, and note we leave on a Wednesday and I am flexible on the dates leaving Grand Rapids on November 4,11, orin the morning with no more than stop returning from Sacramento on November 8,15,or 22, any time, with only other stop before landing in Grand Rapids, and don’t forget to apply the $I paid as a credit to all the promotional flight fees Regards, [redacted]

March 25, Dear [redacted] ***,In an attempt to understand the letter that [redacted] sent to your office it is clear that [redacted] does not read and understand documents very wellI have no idea what he is requesting in his letter to your agencyIn pulling [redacted] ***'s files [redacted] *** paid Fun Time $for the two vacation quotes that was submitted and receivedIt seems that [redacted] did not understand that he needed to respond to the quote with acceptance authorization within hours on the first quoteSo [redacted] requested a second quote from Fun TimeOn numerous documents that Fun Time requests or clients to read and fill out it covers these issues that we can only get authorization to hold a quote from the respected hotels, airlines or cruise ships to hold the quote for hoursThat is why [redacted] had to pay the $fee to receive the second quoteThose fees paid to Fun Time are nonrefundable just as the website that [redacted] had to go to and click that he had read and understands the terms and conditions.It is not Fun Times responsibilities to make our clients stay within the restrictions and guidelines of the vacation they purchaseFun Time has no knowledge of what is purchase! give to any client we just provide quotes as the documents that [redacted] signed statesOn the quote that [redacted] received our agent outlined the restrictions that were not followed that increased his quoteSuch as the day notice, peak travel day and peak travel timesFun Time just provides the quote that our clients request it is not our job to not allow a client to upgrade their vacation for their enjoyment such as adding travelers, upgrade flights and upgrading cabins with balcony and Cruise lines such as [redacted] Cruise Lines or demanding that they have double occupancy.When [redacted] requested a refund he was requesting funds just as in his letter to your agency that was not collected from Fun TimeIn his email request he threated our company if and when this ever happens their file is placed on hold till such times the issues are resolved.Fun Time does not owe [redacted] any money back since our services were uses and the quotes were received [redacted] will need to address the other companies for the refunds he is seeking from those agencies.Sincerely, The Accounting Department

What a rip-off Do NOT send any money to this company If you want a cruise, call the cruise line direct, the rates are 40% lower than their "reduced" rates Complete fraud