Fun Time Vacation

April 20, 2015
Dear [redacted],After reading the letter from [redacted] and pulling the file [redacted] only paid Fun Time $100.00. This was for the vacation quote that was provided to [redacted]. It is not Fun Times responsibility to make clients stay within the guidelines of what was purchased or given to any client. If a client chooses to travel and not follow the Tuesday or Wednesday restrictions for the discounted program Fun Time provides the quote that was requested. Please refer to the quote that [redacted] provided your agency. Their party requested a Sunday Departure which is not within the guidelines of the promotional vacations we offer. As to [redacted]'s reference to the free airline for the adults that was not indicated on her booking request form, but on that form we request all clients to go to the website again and read the terms and conditions prior to sending in their request. If [redacted] would have put the airfare for the adults were "Free" we would have addressed that issue prior to giving a quote for her request. Fun Time allows customers to upgrade their vacation to meet the needs of the travelers from first class to alcony cabins if so desired.
I do not understand why [redacted] is requesting Fun Time to refund money that was not paid to Fun Time. Fun Time only provided the quote that was requested. Fun Time cannot be held responsible for a client requesting an upgrade that will cost more. In our terms and conditions it states.The following are a few things to know before using the vacation site. We want to make sure your travel arrangements go smoothly. You are here because you have an agreement with a Company that either gave you or sold you the VRC program. Each Company that chooses to use our program is given strict guidelines about our program in order to market our program. VRC is not responsible for any commitments made to you by any other company verbal or written, VRC is only responsible for the terms listed on this site.
1. The fees you see listed on the [redacted] site are for off peak season. Peak season travel is available at peak season surcharges. Void where prohibited by law.
2. Peak season is considered the high season of travel and is determined by the location you wish to travel to. Some destinations have different peak seasons than others. Please remember that all vacations require a 90 day advance notice except groups larger than 8 people, then at least 120 days' notice is required
3. Certain time and day restrictions apply to all vacations and is at the discretion of the booking companies.
4. Group travel is welcome, however hotels, resorts, flights, cruises are based on availability that is why VRC cannot guarantee group travel. We will make every effort to accommodate all groups, even if it utilizes more than one hotel or airline. For groups larger than 8 people an advance notice of at least 120 days is required.
5. The booking company | vacation provider is an independent company and not affiliated with the company you received your vacation from, they have no knowledge of who you received your vacation from or the terms of that agreement, they are only able to answer questions about your vacation. If you have any questions regarding the terms of your vacation please ask the company that issued it to you.6. Once you have registered and submitted your vacation request with the booking company they will be happy to answer any questions about your request. If you have not registered with the booking company they will not be able to answer any question.
7. If you have registered and have questions please email [email protected]
8. In order to receive the least expensive quote possible from the booking company there are a few things to consider. The booking company will only give you a quote for what you request, if you are flexible in the days of the week you travel or you can fly on a less busy fly day your quote will be less expensive.
9. The quote you receive from the booking company is the current quote based on current pricing.If you have already paid fees those fees will have already been deducted from that quote. 10. If you have any questions please go to the FAQS at the bottom of the VRC Rewards page on this site 11. Once you have registered, filled out your vacation request forms and submitted them you will be contacted with a quote for your vacation.
12. The quote that you receive will only be good for ashort time so it is imperative that you accept and pay your fees quickly to avoid any change in your quote.
13. Vacation pricing is subject to change prior to payment being made and vacation being confirmed. All travel must be booked and taken within 15 months of purchase.
14. The vacation deposit that you have paid will be deducted from your final fees.REFUND POLICY Once you have been issued a code, submitted a reservation request and received a quote at your request, there are no refunds of the vacation deposit.
So prior to [redacted] submitting her request to Fun Time she was made aware of the restrictions of what she was submitting to receive the quote for. Since 911 airlines, hotels and cruise lines do not offer the Commission to book travel. Fun Time does receive a discounted price and passes that to our clients. That is why the fees paid to Fun Time cannot be refunded once the quote is received. We do offer a discounted cost for additional quotes if requested.
Since Fun Time does not do any "Free" vacations or airfares. I suggest that [redacted] goes back to the company that she states sold her a black Friday special and have them book the vacation. It is possible that they have sent [redacted] to Fun Time by mistake. I do not know how they can offer complimentary airfare for 1 adult in their email to [redacted] since Fun Time does not do vouchers that were mentioned. That statement is what has leads me to believe that [redacted] sent her us by mistake. Since they stated in their email they have more than one booking company and since Fun Time does not mail or call travelers to activate travel vouchers. We do not know about any client until they have submitted their request for the quote. I would refer [redacted] back to [redacted] to receive the vacation they sold her.
Sincerely,
The Accounting Department

Review: This company failed to deliver a competitively quoted vacation even though we contacted them several times with our concerns. We paid their fee to get a vacation quote that was higher than what is available on the open market. This company fraudulently portrays itself as being able to provide discount vacations and does not deliver.Desired Settlement: Return our $50.00 'fee' to us. It is obvious, that you can't provide the services we requested.

Review: requesting a refund for all monies paid to this company, received a fax promotional discounted vacation sheet, called about it. It has been one fingal after another, requesting more money this and that... it has been 3 months, I still do not have my vacation booked. They have been rude, if you call you get put on hold for long periods of time and then hung up on. I feel as I have been scammed for this promotional vacation and I am requesting a total of $876.00 which is what has been paid and also, after all this .. I do not feel safe traveling under the umbrella of this vacation company or via [redacted] Travels which is the broker they sent me to.Desired Settlement: I will be happy and can move on, once I receive all my money back - total of $876.00 to date.

Terrible can always do much better on Internet no help from reps and always have excuses on why you deal aren't applicable