Fun Time Vacation

July 8, After reading over [redacted] 's complaint will do my best to address all of the issues at hand and present a solution that will hopefully satisfy all parties involved.In the beginning of the complaint that [redacted] has submitted it seems that he states that we, Fun Time were to provide a taxes only promotion to Las VegasUnfortunately this information is a slight bit confusing to us because on the documentation that [redacted] returned to our company it does not state anywhere that the promotion is for Las Vegas nor does it say anything about a taxes only vacation, in fact it states the following; "Please remember that the quote you receive from the booking company will already have deducted any activation fees you have paid for the program"Above that it does state; "Travelers are responsible to pay airline taxes, booking fees, meals, tips and gratuities" However, at no time does it state that these are the Only fees the traveler will be responsible forIt also states under #4; "The Travel Center and its vendor partners (our company Fun Time) accept no responsibility for any verbal or written representations made in conjunction with this offer by any distributor or agent other than those included in this offer" This means that if at any time [redacted] had any questions about the offer or any confusion he should have contact the Customer service number given on the documentationEach of these referenced quotes has been highlighted on the included Copy of the signed document [redacted] sent to our company for your reference,Further into the complaint [redacted] brings up the subject of another promotion offered to him being for flight and lodging in Vegas, unfortunately we cannot comment on this information because this is not the promotion that [redacted] mailed to our company for use [redacted] mailed an airfare only voucher to our company for use, this is what he was quoted On[redacted] continues on stating that he tried multiple times to receive quotes by re-submitting and paying the resubmission feeThis is true, however on two separate occasions [redacted] sent in quote requests to receive quotes for flights that were not within the promotion, he himself states this information in his letterWe are very sorry that [redacted] has not followed the promotion on two separate occasions, it is not our job here to make a customer follow the guidelines of the promotion and if they have questions they can call the customer service line to receive assistanceIt states On the "Booking information Needed" form that [redacted] returned to our company the following; "Please remember that no destination or date is guaranteed and no vacation is booked until you receive our official travel documents and itinerary from the booking companyThis promotion is for non-peak season travel (including days before or after any major promotional travel Holiday) with Tuesday and Wednesday departuresThe travel time and departure dates may be bypassed with the knowledge that this violates your promotional offer and will subject you to a possible surcharge."Following this quote is our refund policy as well as the policy pertaining to [redacted] 's thoughts on the Vacations pricing which states the following: "Any changes or cancellations made later may result in a small administrative change feeOnce travel documents and booking information are ordered your "Official booking form" has been sent in, there cannot be any refunds of any fees collected by the Fun Time VacationsThis bonus vacation will be handled by the chosen vacation providerFun Time Vacations is not responsible for any advertisement of the product you purchased or written and verbal agreements made by the company you purchased it fromIf you have any questions about the package please call that company.This offer is void where prohibited by law, All vacations and pricing are subject to change without notice prior to confirmed bookingSome vacations are for two travelers only." Please let it show that if at any time [redacted] found this information to be conflicting with the information that was previously given to him by another Company it instructs him to contact the Customer service or the Company that gave him the original informationWe cannot force [redacted] to not only adhere to these guidelines but to contact the customer service department with questions.In Conclusion it seems that [redacted] would like to have this be resolved by his funds being returned to him, even though our refund policy states no refunds we are willing to offer [redacted] a partial refund of the fees that he paidIn total [redacted] sent Our Company $75.00, this would be $for the registration and another $for a resubmissionWe are willing to offer [redacted] the $resubmission fee to be returned to him unfortunately due to the fact that On the Original quote the promotion was not followed after a multitude of documents being provided presenting the promotional terms, We cannot return the initial feePlease have [redacted] send our refund department an email at Fun Time Refund Department @***.Com an email stating that he would like to accept the partial refund presented to him via the Revdex.com ConversationAt this time his partial refund will be processed.Sincerely, The Accounting Department

June 22, Dear [redacted] ***, After reading [redacted] ***'s complaint and pulling her files this is what I have found [redacted] paid the fees for two different vacations [redacted] only received a quote for the round trip airfareThe second vacation was for day hotel accommodations with round trip airfareSince no quote was given for this vacation I will be able to refund the $For to the first vacation, the round trip airfare no refund can be issued since the vacation quote was received.I am sorry that [redacted] is upset with the company that gave her the brochure for the two different vacationsFun Time does not advertise or sell mail out any type's vacation packagesFun Time does not use promo Codes this must have come from the very first company that [redacted] dealt withIt is possible that the first company sent her to Fun Time by mistakeFun Time only provides quotes for the vacation requests We receiveFun Time has hundreds of companies nationwide that send their clients to us to provide discounted vacationsFun Time has no knowledge if they were sold, given or awarded the vacations we offerSome have clients have stated they attended seminars, Charity auctions to receive the bonus discount Vacation we offerThis is all explained on Our Website were each customer must accept our terms and conditions to be able to submit a vacation request.Please instruct [redacted] to go to our refund department email address at [email protected] and request the refund of $for the unused vacation deposit for the night hotel accommodationsPlease instruct [redacted] to put the name Donna, and her position as Comptroller in the emailThis will speed up the refund process and [redacted] ***'s file will be brought straight to her office for the refund to be process immediatelySincerely,Donna Comptroller

January 20, I have read the letter from *** *** the amount he is asking to be refunded from Fun Time is not the amount that was paid to our company*** *** paid Fun Time $to provide a vacation quoteOn our booking website it covers the terms and conditions of each vacation we offerThe vacation that the ***'s purchased had restrictions for non-peak travel times and non-peak season stays*** *** requested peak season travel as the quote provided statedOur website also covers our refund policy that once a quote is received by the customer that no refund can be issues*** *** must accept these terms and conditions prior to submitting his vacation requestI have enclosed a signed copy for your recordsIt also covers that if any problems or complaints between you and the seller I promotions company regarding your vacation program are the responsibility of that company and I will contact that companyFun Time's booking agent just gave *** *** the vacation quote he requested it is not up to our company to make the traveler stay within the guidelines of the vacation they purchased or were givenWe allow clients to upgrade all the time and this is what we thought *** *** wantedIn the quote *** *** can submit for other vacation quotes for up to one year.I am truly sorry that the very first company that sent the fax did not explain the costs and limitations better to the ***'sHere at Fun Time we only provide quotes for what the client's requestSince the ***'s accepted the terms and conditions of our no refund policy once the quote is received Fun Time cannot refund the $I would strongly suggest that *** *** go to the company that sold him the Hawaii vacation to request the refund they are seeking and to take advantage of the one year to submit another vacation or travel request to our companyOn our website he can select any type of vacation that we offer.Sincerely, The Accounting Department

June 22, Dear *** ***,After reading *** ***'s complaint and pulling her files this is what I have found*** *** paid the fees for two different vacations*** *** only received a quote for the round trip airfareThe second vacation was for day hotel accommodations with round trip
airfareSince no quote was given for this vacation I will be able to refund the $For to the first vacation, the round trip airfare no refund can be issued since the vacation quote was received.I am sorry that *** *** is upset with the company that gave her the brochure for the two different vacationsFun Time does not advertise or sell mail out any type's vacation packagesFun Time does not use promo Codes this must have come from the very first company that *** *** dealt withIt is possible that the first company sent her to Fun Time by mistakeFun Time only provides quotes for the vacation requests We receiveFun Time has hundreds of companies nationwide that send their clients to us to provide discounted vacationsFun Time has no knowledge if they were sold, given or awarded the vacations we offerSome have clients have stated they attended seminars, Charity auctions to receive the bonus discount Vacation we offerThis is all explained on Our Website were each customer must accept our terms and conditions to be able to submit a vacation request.Please instruct *** *** to go to our refund department email address at [email protected] and request the refund of $for the unused vacation deposit for the night hotel accommodationsPlease instruct *** *** to put the name Donna, and her position as Comptroller in the emailThis will speed up the refund process and *** ***'s file will be brought straight to her office for the refund to be process immediately.Sincerely,Donna Comptroller

See attachment or check attachment tab

I have reviewed the response made by the business in reference to complaint ID ***, and find that I DID contact Fun Time Vacations for a refund request on January 5, and they in turn responded to my request on January 20, I have attached a copy
of the correspondence between us on these days as well as my SECOND request for a refund that I sent today
Regards,
*** ***

Snging this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: a service was not provided as they were paid to book a vacation for me through adventure to remember certificate voucher, which I am told from them includes the hotel and airfare for both partiessince fun time did not use this software to book my vacation the original company Stated That I stated that I should look at the the booking company for fault in lack of voucher use priced at $For airfare and hotelWhich as a booking company should have been applied in booking serviceI am only looking for refund of fees paid to your company
Regards
*** ***

June 22, 2015Dear *** ***,After reading *** *** letter and pulling her file this is what have foundI am so sorry that *** *** *** mislead *** *** into believing that they had paid Fun Time any money to put towards her vacationFun Time Vacation and the *** *** are two
different companiesFun Time has hundreds of companies nationwide that send their clients to our online booking sitesEach company must purchase our online booking codes that they provide their customerEach company that provides our online booking codes must provide their own customer service for their clientsThe *** *** does the Customer Service for Fun Time Vacation customers to whom they send to usThe *** *** answers questions as to the discounted bonus vacations that Fun Time can provide quotes for.The *** *** is the company that sent you to Fun TimeThe *** *** is aware of the guidelines and restrictions that must be followed to receive the best discounted vacationFun Time has no knowledge of where you received your vacation fromIf you purchased it, were given it or it was awarded to youFun Time only provides you with the best quote we can at the time of booking for the vacation you selected.Fun Time cannot refund any funds that you paid to other companiesSince our services were rendered we cannot refund you the $paid to Fun TimeI have taken the time to reach out to the *** *** on your behalfrequested them refund you what was paid to the *** ***This would be done as a good faith gesture from the *** ***You will need to go to their refund email address of TCWWCustomerService@***.com and request the refundIn that email please put that the refund was offered to you from Donna, the comptrollerThis will bypass their refund department decisions on your behalfDonna can overrule their no refund policy per your request for the refundIt must be in the amount that you paid the *** *** to receive their refundI am sorry that cannot reach out to *** *** *** for youHere at Fun Time We have no dealings with that company to my knowledgeI would suggest that you go through your paper work from *** *** *** to see if you can locate an email address or mailing address to request a refund for the funds that were paid to that company,Sincerely, The Accounting Department

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Complaint: ***
I am rejecting this response because: I have submitted another vacation request as of January 31, and have the cancelled check to prove it yet have not received a new quoteThey advised by email that it would take to business days and still have not received the new quote
Regards,
*** ***

June 9, Dear *** ***,
After reading the rejection letter and going over *** ***s file and the last correspondence sent to your agencyI am even more confused by her rejection response to your agency*** *** must have our company confused with another companyNowhere in my first response was there any corporate babble just facts stated with supporting documentation to back it upI thought my partial refund offer was quite clear that I was offering it in a good faith gesture from Fun Time Vacations in the amount of $did not have to offer any refund since the documents that *** *** signed stated no refunds would be issuedNow *** *** is stating she would post negative postings about Fun Time Vacation for offering a refund?
Since I have offered a partial refund to *** *** no further correspondence is required from Fun Time Vacation and none will be forthcoming after this letterLet me make this as clear as I can for *** *** without any corporate babble to confuse herSend your refund email request to this email address FunTimeRefundDepartment@***.comPlace my name Donna, my position as comptroller in the requestYour refund check of $will be issuedPlease put your name and current mailing address in the email for an immediate refund to be issuedSincerely,
The Accounting Department

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: I think this is typical corporate babble. They make things so confusing that the average person cannot sort it out. I never received a login number and I never was given any trip options. I'd like to know why I was receiving information from two different companies based on my sending only one application (?) in? I am an educated individual and had difficulty figuring out the scam. I think they bombard you with information and then if you forget to cross a t or dot an I you are disqualified. I would like a refund from them but I will never recommend their services nor will I post anything positive about either company. To the Revdex.com thank you for your assistance.Regards,
*** ***

Dear *** ***,After reading *** ***'s letter and pulling his file I am confused as to the amount he is requesting to be refunded since *** *** only paid Fun Time $not the $he is seeking, *** *** must have Fun Time confused with the company that gave him our informationFun
Time does not sell, advertise or promote our Company to the general public, Fun Time has hundreds of company's nationwide that send their clients to our company to book the best discounted vacations we can provideFun Time does not speak to clients when they are booking their vacationsThey go to our website to download the required forms and fax the forms to our officeEven our quotes are sent via emailThis is another reason I believe that *** *** must have us confused with the company that gave the promotion f gift or sold *** *** over the telephone as they explained to him at the time of saleFun Time also has no knowledge of other fees that were paid to any other company we only have access to what was paid to Fun Time.Since Fun Time service were used and the vacation was booked there cannot be any refunds provided from Fun TimeI suggest that *** *** go back to the very first company that gavel sold him this program and request the refundSince it was the very first company that spoke to him over the phone that he stated mislead himHere at Fun Time We Only did what we were requested to do and that was to fine the best discounted vacation for the vacation he selection.Sincerely, The Accounting Department

June 11, 2015Dear *** ***,In reading *** *** rejection letter he is requesting the $fee paid to Fun Time Vacation for the vacation he selected and booked to be refundedAs stated in my previous response on the signed documentation from *** ***, that no refund will be issued once the vacation quote is receivedSince our services were used and rendered when *** *** submitted his quote and booked the vacation there will be no refund.In his letter he is stating something about voucher price, well here at Fun Time we do not use vouchers we do not distribute vouchers so I have no idea what he is referencingAs I have stated that my responses are also on our website and on the printed documents that *** *** sent in to our office that Fun Time has no knowledge of any advertisement, publications or sales of any product that is not on Fun Times websiteSince Fun Time does not advertise, sell or promote our company to the general public all of our correspondence is done via emailThe signed refund policy sent in from *** *** states "Once you have been issued a code, submitted a reservation request or received a quote at your request there are no refunds from Fun Time Vacations of the deposit made".No refund will be issued and all the questions have been answered that were addressed to Fun Time Vacations no further correspondence is required and none will be forthcomingIf the vacation was not what *** *** wanted than he should not have booked the vacation with our company.Sincerely, The Accounting Department

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Complaint: ***
I am rejecting this response because:
Regards,
*** ***
I got their replyThere was no $ check that I included in the refund request There is a $ check and a $check The travel center check was the initial activation fee and the fun time vacations check was the depositThese companies are one in the sameExact mailing address and phone numbersI contacted their refund department and followed their procedures before I contacted the business bureau and they refused to refundTheir ploy of taxes and charges, which are customary in free vacation offers were more that if I booked the trip and paid totally out of pocketI will be happy to re apply for the refund but I'm sure they will turn it down againWhoever is writing their emails needs a little polish on using the English language
** ***

December 5, 2014Dear *** ***,After reading the letter and in Pulling *** *** file The Travel Center has refunded *** on November 17, 2914.Please close this case as satisfied since the refund that was agreed upon was received.Sincerely,Donna
Comptroller

After reading over the complaint posted by *** *** we have the following response.*** *** states that they were supposed to pay $per person for a deposit for airfare and $for the cruisesUnfortunately this is not the information that *** *** sent to our companyThe voucher
that *** *** sent to our company specifically states the following:"Travelers are responsible for all taxes and reservations feesTaxes and fees for tese vacations depend on the length of stay and the season of travel, those fees start at $pp for air and $for cruises."This means that the prices start at an amount, not that *** *** would be paying that specific amountAdditionally *** *** did not follow the promotional advertisementOn the Booking Information Needed form that *** *** filled out, signed and returned to our company before being quoted it states the following;"This promotion is for non-peak season travel(including days before or after any major promotional travel holiday) with departure day restrictions."In the complaint that *** *** posted, she herself stated that she did not follow the guidelines because they were leaving from California and they needed to leave on a different fly day, unfortunately this means that she has violated the promotion and there would be fees for doing soIn this case causing the promotion to be voided and the vacation itself to be fill priceIf *** *** had questions pertaining to this issue or possible pricing changes due to her promotion violation she should have contacted the customer service department to discuss these concerns.We are very sorry that *** *** is dissatisfied and that she was turned down by the refund department pertaining to her requested refund but the refund deopartment is justifiedOn the Boking Information Document that *** *** signed it specifically states the following:"Once travel documents and booking information are ordered or your "Official booking Form" has been sent in, there cannot be any refunds of any fees collected by the Travel Center."This document was signed and returned to our company on 3/24/by *** *** and her "Official Booking Form" was received by our company on 7/6/2016, this means that at this time *** *** was no longer able to receive a refund.At this time we are sorry but we must again deny *** ***'s wish for a refundWe cannot be held responsible for making sure that customers contact our office to ask all questions pertaining to the guidelines that are provided to them for their promotional vacation offersIf *** *** has or had any questions pertaining to the information provided to her she could and should have contacted our customer service department

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: I think this is typical corporate babble. They make things so confusing that the average person cannot sort it out. I never received a login number and I never was given any trip options. I'd like to know why I was receiving information from two different companies based on my sending only one application (?) in? I am an educated individual and had difficulty figuring out the scam. I think they bombard you with information and then if you forget to cross a t or dot an I you are disqualified. I would like a refund from them but I will never recommend their services nor will I post anything positive about either company. To the Revdex.com thank you for your assistance
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:I did not send a payment myself, my sister *** *** is the one that did all the correspondence & sent our payments via a check she wrote out, she has a copy of the checksI have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is not satisfactory to me.
Would *** need to make a complaint with the Revdex.com since she's the one that wrote the checks?
Regards,
*** ***

March 16, Dear *** ***,
After reading the letter from *** *** and pulling her file this is what we have in responseI have enclosed copies of the documents that we have on file for *** ***On the first document that *** *** sent in with her registration/deposit payment
of $it references and covers some of the issues that *** *** brought up in her letter to your agency.Before *** *** ever sends in a registration fee/deposit to our company she must go to a website to download the documentation that must accompany this paymentIn order to download this documentation *** *** must click a box and sign in to acknowledge that she has not only read the terms and conditions provided to her but that she agrees to these terms before sending the funds inThe website that *** *** completed these actions on gives specific terms and conditions that address most, if not all of the issues that *** *** has listed in her complaint;
“The following are a few things to know before using the vacation siteWe want to make sure your travel arrangements go smoothlyYou are here because you have an agreement with a company that either gave you or sold you the *** programEach company that chooses to use our program is given strict guidelines about our program in order to market our program*** is not responsible for any commitments made to you by any other company verbal or written*** is only responsible for the terms listed on this sitePeak season is considered the high season of travel and is determined by the location you wish to travel toSome destinations have different peak seasons than othersPlease remember that all vacations require a day advance notice Certain time and day restrictions apply to all vacations and is at the discretion of the booking companiesThe booking company and vacation provider is an independent company and not affiliated with the company you received your vacation fromThey have no knowledge of who you received your vacation from or the terms of that agreementThey are only able to answer Questions about your vacationIf you have any questions regarding the terms of your vacation please ask the company that issued it to youOnce you have been issued a code, submitted a reservation request and received a Quote at your request, there are no refunds of the vacation deposit"
As you can see, this is all information provided to *** *** that she had to read and acknowledge before sending in her $payment to our companyThis covers the fact that *** *** states she thought the vacation was see, that she did not know about the fees, and that she thought any agreement between herself and another company was the same as what was being proposed to her from our companyWe are sorry that *** *** feels as if she was duped, but as you can see every bit of information was provided to her not only before she sent in the payment but after as well due to the fact that we require a "Official Booking Document to be filled out, signed and sent in for the quote to be givenThis document is also included with *** ***'s own signature showing that she was not only referenced back to the terms and conditions on the previous site she had already been to, but given the same terms on the "Official Booking Document" that she faxed to our company*** *** states that we have a payment of $from her before the $depositWe do not, please inform *** *** that she must check her records as we have no record here at Fun Time of this payment Please take note that we also never received a refund request from *** ***If she wishes to request a refund she may do so by emailing our refund department at FunTimeRefundDepartment@***.comThis is the only way that refund requests are accepted here at Fun TimeA response will be given to her within business hoursSince all of her concerns have been addressed and all documentation has been provided and proves that *** *** has not been duped by our company I suggest that *** *** get in touch with the company that gave the presentation to address her concerns and to receive the "Free" vacation she was givenWe here at Fun Time do not provide "Free" vacationsSincerely,
The Accounting Department

Dear *** ***,
After reading *** ***'s letter and pulling his file I am confused as to the amount he is requesting to be refunded since *** *** only paid Fun Time $not the $he is seeking, *** *** must have Fun Time confused with the company that gave him our
informationFun Time does not sell, advertise or promote our Company to the general public, Fun Time has hundreds of company's nationwide that send their clients to our company to book the best discounted vacations we can provideFun Time does not speak to clients when they are booking their vacationsThey go to our website to download the required forms and fax the forms to our officeEven our quotes are sent via emailThis is another reason I believe that *** *** must have us confused with the company that gave the promotion f gift or sold *** *** over the telephone as they explained to him at the time of saleFun Time also has no knowledge of other fees that were paid to any other company we only have access to what was paid to Fun Time.Since Fun Time service were used and the vacation was booked there cannot be any refunds provided from Fun TimeI suggest that *** *** go back to the very first company that gavel sold him this program and request the refundSince it was the very first company that spoke to him over the phone that he stated mislead himHere at Fun Time We Only did what we were requested to do and that was to fine the best discounted vacation for the vacation he selectionSincerely,
The Accounting Department