Future Income Payments

I would like This company to stop harassing me with phone calls and to conduct their affairs via correspondence with me.  I would like the terms of my contract redrawn to reflect an interest rate consistent with State Standards on Lending for the State of Florida which can be no higher than...

18%.  The current rate is 160% of the original loan or a figure close to it.

April 20, 2015Ms. [redacted]Re: Complaint ID [redacted]      [redacted]      [redacted]      [redacted]Dear Ms. [redacted],We are in receipt of your email...

referencing Complaint ID [redacted] ("Complaint"). A copy isattached for reference.We apologize for any inconvenience we have caused Mr. [redacted]. Mr. [redacted] makes referenceto finalizing his contract but not receiving the cash advance within the 5-1 0 business days quotedby our representative. Mr. [redacted] also refers to a revised timeline for funding not being met andas ofthe date of his complaint, he had not received the funds. We acknowledge and agree to thesefacts as stated. Please be assured, there was no intent to mislead or provide false information toMr. [redacted].We at Future Income Payments, LLC ("FIP") operate as a financial services company providingthe opportunity for holders of pensions, annuities or other reliable cash flow streams ("Sellers") tosell a portion of those cash flows to interested purchasers of the cash flow streams ("Buyers") at adiscount, in order to receive a lump sum of cash. In the case of Mr. [redacted], it appears that theBuyer funds needed to match to his transaction did not become available within the time frame hewas quoted during the contract process. We will review the various communications and call logsat our disposal and use this information to provide further training to all our representatives inorder to avoid a recurrence of this unfortunate situation. We apologize to Mr. [redacted] for notbeing clearer in our communications as to what was causing the delay and to provide him with amore accurate estimate of when his funding would occur.Based on review of current information, Mr. [redacted] was funded by our partner on April 7, 201 5.Based on this funding date, Mr. [redacted] should have had access to the cash advance funds no laterthan April 10, 2015. This delay in access to the funds is due to banking rules and regulationsrelated to ACH transfers and are out of our control.We sincerely apologize for any inconvenience the delay has caused Mr. [redacted]. We will use thisexperience to improve our customer service artd procedures in order to hopefully prevent this fromhappening in the future.Sincerely,[redacted], President

VIA EMAILMarch 10,2015Ms. [redacted]
[redacted]Re: Complaint ID [redacted]...

[redacted]
[redacted]Dear Ms. **,We are in receipt of your letter referencing Complaint ID [redacted] ("Complaint"). A copy isattached for reference.Ms. [redacted] makes reference to a contract she signed with us to receive a cash advance. She alsostates that she believes we are unlicensed and charging illegal interest rates. She also makesreference to receiving conflicting information from representatives over the phone or in itemsmailed to her. We sincerely apologize for any confusion we have caused in relation to the termsof the agreement or in dealing with our representatives. We will use this experience as ateaching tool to improve our customer service and hopefully prevent this from happening in thefuture.Future Income Payments, LLC, previously known as Pensions, Annuities and Settlements, LLC,purchased a set amount of the income stream generated by Ms. [redacted]'s pension for a currentlump-sum payment of cash. This transaction is virtually identical to the sale of a stream ofannuity payments from the settlement of a lawsuit in a structured settlement; but, instead of thecash flows coming from an annuity, Ms. [redacted] utilized her future pension payments. Due tothese facts, these transactions are not viewed as loans and do not contain an interest rate factor.In addition, because these are not loans, there is no licensure requirement to perform these typesof transactions.Section 3.10 of the agreement she executed is entitled "Purchase Price Less than Value ofPurchased Asset; Fair Consideration," and explicitly states that "the Purchase Price issignificantly less than the sum the Seller would receive during the Term if the Seller chose not tosell the Purchased Asset under the terms of this Agreement." Additionally, Exhibit C, DisclosureNo. 4 to the Agreement is entitled "Acknowledgement of Discount," and contains the followingdisclosure in all capitals, bold and underline: "SELLER WILL RECEIVE SUSTANTIALLYLESS MONEY THAN IF SELLER WERE TO RETAIN THE PERIODIC PAYMENTSCOMPRISING THE PURCHASED ASSET." Disclosure No. 4 then goes on to specificallystate the lump sum purchase price Ms. [redacted] is receiving, the total amount of payments Ms.[redacted] would have received if she had not sold her future income stream, and the differencebetween those two amounts.We empathize with Ms. [redacted] and wish to reach a timely resolution. We will refer this issue toour legal counsel for further follow up to see if an agreement can be reached regarding theremaining payments due on her contract. We would appreciate Ms. [redacted]'s assistance inresolving this matter as soon as possible.Sincerely,[redacted], President

Good customer service. Agents very knowledgeable and helpful. I like the quick service.

Dear Ms. [redacted],
We are in receipt of your letter referencing Complaint ID [redacted] (“Complaint”) wherein the consumer has provided additional information for our review. A copy is attached for reference.
Mr. [redacted], on behalf of his mother, Ms. [redacted], makes an additional reference to Ms. [redacted] not having any recollection of establishing a loan with us and that there is no visible evidence of where the loan amount that was allegedly borrowed, went towards. Mr. [redacted] is also unclear as to who initiated contact between Ms. [redacted] and Future Income Payments.
Upon further review of various communications and call logs at our disposal related to Ms. [redacted], we determined that Ms. [redacted] was tagged as an inbound call to us. This indicates that Ms. [redacted] was online searching for cash advances or something similar to that nature, which triggered one of our paid ads to appear and ultimately lead her to our website: www.[redacted].com. Ms. [redacted] then applied online or called the number referenced on the website to start the application process.
Ms. [redacted] signed an authorization form with us on May 17", 2013, that allowed us to make monthly automatic electronic withdrawals in the amount of $220.00 from her [redacted] banking account ending in [redacted] and routing number ending in [redacted]. Ms. [redacted] then received a one-time cash advance of $4,700.00 on June 18", 2013, to this specific account.
We empathize with Mr. [redacted] and wish to resolve any continued misunderstandings as to the agreement his mother entered into. We would appreciate Mr. [redacted] letting us know if he would like us to refer this matter to our legal counsel for further follow up in reaching an equitable solution.
Sincerely,
[redacted], [redacted]

The customer service reps were very courteous and efficient. They followed up when they said they would and kept me informed of the process and progress all along the way. If I had to do some legwork (faxing, etc) they were patient with me until they had the information they needed. I plan to use these funds to clear up some debt and open a savings account..

We are in receipt of your letter referencing Complaint ID [redacted] (“Complaint”). A...

copy is attached for reference.
We apologize for the confusion we have caused Mr. [redacted]. Mr. [redacted] makes reference in his complaint that Future income Payments, LLC, is involved in piracy; entrapment of seniors; misrepresentation and false advertising. Mr. [redacted] continues to state that this lead him into believing that there was not a prepayment penalty marketing a cash advance assistance of $2,619.00 entrapment into a $16,800.00 repayment contract with his pension as collateral with a 3 month termination cost of $4,000.00 after paying $1,050.00. Mr. [redacted] claims a company representative failed to provide him any information regarding a 3rd month prepayment penalty, and when executing the contract, he had the intent and belief that he could pay-off the loan in the 3rd month with no prepayment penalty. At this time, Mr. [redacted] would like a settlement and a prepayment of $0.00 when $2,600.00 in payments has been made. Please be assured, there was no intent to mislead or provide false information to Mr. [redacted] at any time during the initial process or while the agreement has been in place.
Future Income Payments, LLC (“FIP) purchased a set amount of the income stream generated by the Seller's pension for a current lump-sum payment of cash. This transaction is virtually identical to the sale of a stream of annuity payments from the settlement of a lawsuit in a structured settlement: but, instead of the cash flows coming from an annuity, the Seller utilized their future pension payments. Due to these facts, these transactions are not viewed as loans and do not contain an interest rate factor.
Section 3.5 of the agreement the Seller executed is entitled “Purchase Price Less than Value of Pension Payments; Fair Consideration,” and explicitly states that “the Purchase Price is significantly less than the value the Seller would receive during the Term if the Seller chose not to sell the Purchased Asset under the terms of this Agreement.” Additionally, Section 3.5 contains the following disclosure in all capitals, bold and underline: "SELLER HAS CAREFULLY REVIEWED THE DIFFERENCE BETWEEN THE VALUE OF THE PENSION PAYMENTS SELLERWOULD HAVE KEPT IF SELLER OLD NOT ENTER INTO THIS AGREEMENT AND THE PURCHASE PRICE THE SELLER IS RECEIVEING UNDER THE TERMS OF THIS AGREEMENT." Section 3.5 then goes on to specifically state "After careful consideration, Seller has determined that the Purchase Price is fair consideration for the Sale of the Purchased Asset and that Seller wishes to sell the Purchased Asset pursuant to the terms of this Agreement.” Finally, Exhibit A, No. 11, 12, and 13 go on to specifically stat the lump-sum purchase price the Seller is receiving, the total amount of payments the Seller would have received if they had not sold their future income stream, and the difference between those two amounts.
Per review of Mr. [redacted]'s file, we would advise Mr. [redacted] to contact our Collections Department at 1-888-703-3313, and speak with a representative about the possibility of an amicable solution being reached.
We sincerely apologize for any confusion that has been caused and look forward to hearing from Mr. [redacted] in the near future so that we can resolve any additional issues that he may have.
Sincerely,
[redacted],
President

I highly recommend this company to anyone who needs a cash advance, in an emergency situation and no one else will help, like I was in. The people were very nice and knowledgeable and were able to answer every single question that I had.

Future Income Payments LLC VIA EMAILMarch 31, 2015Ms. [redacted]Re: Complaint ID [redacted]
[redacted]Dear Ms. [redacted],We are in receipt of your follow up email referencing Complaint ID [redacted] ("Complaint"). Acopy of what you sent to me on March 26th is attached for reference. Also attached is the actualsecond response from Mr. [redacted] sent by Ms. ** on March 1 01h. I apologize for my delay inresponding as the second email from Ms. ** was lost in my email system.Mr. [redacted] makes reference to a discrepancy between the amount he was funded and the contracthe believed was the final contract for his transaction. He also makes reference to the final contractthat agrees to his funded amount as being signed through DocuSign. In reviewing the informationrelated to Mr. [redacted]'s transaction, it appears the contract was re-quoted and finalized onFebruary 24, 2015. The change was due to certain parameters not meeting our underwritingguidelines to offer the original amount offered to Mr. [redacted]. These changes required theamount to be funded to be decreased by $500, with a corresponding decrease in the Monthly CashFlow.We use DocuSign, a third party software, which provides a link to documents so they can besecurely reviewed, approved, and electronic signed using a signature of the recipients choosing.Access to these documents is through the recipients email only. Once the documents are signedand sent back to us, a confirmation is sent by DocuSign to the person's email address to confirmthe documents have been signed and sent. Per review of our records, the revised contract was sent,agreed to and signed by Mr. [redacted] on February 24,2105.We sincerely apologize for any inconvenience or confusion we have caused Mr. [redacted]. I willrequest that our Operations Manager reach out to Mr. [redacted] to discuss this matter further anddetermine if there is additional documentation we can provide showing the documentation processthat was followed. We will also use this experience to improve our processes so that we canprevent this from happening in the future.Sincerely,[redacted], President

Cash advance company has had excellent customer service throughout the whole process. Would recommend. Quick servic E and communication on point.

Yes I barowed 3200 dollars when I figured it out I'm paying back 15000 my name is David [redacted] . Address is [redacted]
.

People very nice to work with. No hassle. Very quick to respond. Would recommend.

We are in receipt of your letter referencing Complaint ID [redacted] (“Complaint”). A copy is attached for reference.We apologize for the inconvenience we have caused Mrs. [redacted]. Mrs. [redacted] makes reference to not receiving her funds or given a timeline of when the funds would be made available, when...

she inquired with our customer service representatives. Mrs. [redacted] also states that on March 31st, 2016, she had “E-Signed” the necessary documents to receive the funds, and faxed it back to our representative as requested. At this point, Mrs. [redacted] states that she had submitted several emails asking when the funds would be available, but has not received a response nor a phone call as of yet. We acknowledge these statements given by Mrs. [redacted] and please be assured, there was no intent to mislead Mrs. [redacted].Upon review of the communications and call logs at our disposal related to Mrs. [redacted], we determined that all the necessary documents were received on March 31st, 2016, and we are now in review of processing the funds to Mrs. [redacted]. We have also submitted the request for review to be expedited at this time. Meanwhile, we are having Mrs. [redacted]’s representative contact her every 2 business days to keep Mrs. [redacted] up-to-date as to when the funds will be available and to keep her at ease.As of April 12th, 2016, Mrs. [redacted]'s funds were deposited into her banking account as verified by our Funding Department, and we feel we have resolved the issue. We would appreciateMrs. [redacted] letting us know if there are any other unresolved issues we may be able to assist her with.Sincerely, [redacted], President

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I responded to the letter I got from the company but the money amount they say I owe is not right. I'm waiting for a response back.
Regards,
[redacted]

VIA EMAILFebruary 9, 2015Ms. [redacted]4747 Viewridge Avenue, Suite 200San Diego, CA 92123-1688Re: Complaint ID [redacted] (Second Response) [redacted]Dear Ms. **,We are in receipt of your letter referencing additional information provided by the consumer inrelation to Complaint ID [redacted] ("Complaint"). A copy is attached for reference.Mr. [redacted] makes reference to not wanting to receive phone calls at home and that he is stillreceiving "Robo Calls" regarding his non-payment. Mr. [redacted] has also requested that he bedealt with only through US Mail and that we work with him to revise his contract.As of the time Mr. [redacted] submitted these additional comments to the Revdex.com, our legal council hadnot performed the due diligence requested of them at the time of his initial complaint. Wesincerely apologize for this matter not being addressed more timely. As of approximatelyJanuary 28, 2015, Mr. [redacted] was removed from the "Robo Call" listing and our legal counselhad been in contact with Mr. [redacted] to discuss his contract. Per my recent exchange with ourlegal counsel, Mr. [redacted] is being very cooperative and they expect to reach an agreement in thenear future. We appreciate Mr. [redacted]'s assistance in resolving this matter in a timely manner.Sincerely,[redacted], President 18300 Von Karman Avenue, Suite 410 Irvine, CA 92612 Toll Free Number: 1-800-853-5640 Ext# #### Fax: 1-800-886-7503 http://www.lumpsum-settlement.com

I knew I should not have taken out a loan but as happens, sometimes you really need the money. So I took a loan of $2200 in May 2016. I needed to pay some bills and it did help and I saved a $500. They told me I would be paying $300 a month for five years, and that's when I should have cancelled. But when you hear about having a lump sum available, it is if you are hypnotized or something, so I signed and took it. At the time I kept asking when my payments would be due and they kept telling me they would have to wait until the funds were deposited. The funds were put into my bank on the 11th of May. Then surprise, I found out that my payments would be due the fifth of each month. I told them I do not get my social security check until the third Wednesday of the month. But they would not change my due date. I do receive a $300 pension on the first of the month but I need that to help pay my rent. Well, I have paid June, July and August but am overdue in September. Not sure what I can do. I might have to get an attorney. But I can't understand why they cannot change my due date. I have told them that the money will not be in the bank but they keep trying to withdraw it and I am charged overdraft fees.

Dear Ms. [redacted].
5pt;">We are in receipt of your letter referencing Complaint ID [redacted] (“Complaint). A copy is attached for reference.
We apologize for the inconvenience we have caused Mrs. [redacted]. Mrs. [redacted] makes reference in her complaint that she received a loan from Future Income Payments, LLC, and has paid the entire loan back but her account is still being debited by Future Income Payments, LLC. At this time, Mrs. [redacted] would like to have the recently debited money returned. We believe there is a misunderstanding of the nature and form of the agreement Mrs. [redacted] entered into with us. Please be assured, there was no intent to mislead or provide false information to Mrs. [redacted] at any time during the initial process or while the agreement has been in place.
Future Income Payments, LLC (FIP) purchased a set amount of the income stream generated by the Seller's pension for a current lump-sum payment of cash. This transaction is virtually identical to the sale of a stream of annuity payments from the settlement of a lawsuit in a structured settlement; but, instead of the cash flows coming from an annuity, the Seller utilized their future pension payments. Due to these facts, these transactions are not viewed as loans and do not contain an interest rate factor.
Section 3.10 of the agreement the Seller executed is entitled “Purchase Price Less than Value of Purchased Asset: Fair Consideration.” and explicitly states that “the Purchase Price is significantly less than the sum the Seller would receive during the Term if the Seller chose not to sell the Purchased Asset under the terms of this Agreement.” Additionally, Exhibit C. Disclosure No. 4 to the Agreement is entitled "Acknowledgement of Discount, and contains the following disclosure in all capitals, bold and underline: "SELLER WILL RECEIVE SUSTANTIALLY LESS MONEY THAN IF SELLER WERE TO RETAIN THE PERIODIC PAYMENTS COMPRISING THE PURCHASED ASSET." Disclosure No. 4 then goes on to specifically state the lump-sum purchase price the Seller is receiving, the total amount of payments the Seller would have received if they had not sold their future income stream, and the difference between those two amounts.
Per review of Mrs. [redacted]'s files, her agreement is for 5 years and as of today, there are still 53 remaining payments that will be debited from her account. This information was advised to Mrs. [redacted] during a brief conversation that took place on August 4th, 2016, but was abruptly disconnected once this information was provided. Our customer service representative tried to contact Mrs. [redacted] again over the following 4 days and was eventually told by a person who answered the phone, that the customer Service representative had the Wrong number. Many more attempts have been made to reach Mrs. [redacted] but all have been unsuccessful to date.
We sincerely apologize for any confusion that has been caused and look forward to hearing from Ms. [redacted] in the near future so that we can resolve any issues that there still may be.
Sincerely,
[redacted], President

I got the most curtious service they were quick to answer all my questions and so far the service has been great I have not had any problems.

April 4, 2015Ms. [redacted]Re: Complaint ID [redacted]      [redacted]      [redacted]      [redacted]Dear Ms. [redacted],We are in receipt of your letter referencing Complaint ID...

[redacted] ("Complaint"). A copy isattached for reference.Mr. [redacted] makes reference to his starting the process to receive a cash advance on February 20,2015 and as of Aprill, 2015 he had not been funded. He also makes reference to wanting to cancelthe transaction and to have all the documents returned to him. We acknowledge and agree to thesefacts as stated.We at Future Income Payments, LLC ("FIP") operate as a financial services company providingthe opportunity for holders of pensions, annuities or other reliable cash flow streams ("Sellers") tosell a portion of those cash flows to interested purchasers of the cash flow streams ("Buyers") at adiscotmt, in order to receive a lump sum of cash. In this case, jt appears that the Buyer funds tomatch to his transaction did not become available within the time frame he was quoted during thecontract process. We will review the various communications and call logs at our disposal anduse this information to provide further training to all our representatives in order to avoid arecurrence of this w1fortunate situation. We sincerely apologize to Mr. [redacted] for not beingclearer in our communications as to what was causing the delay and to provide a more accmateestimate of when his funding would occur.In addition, Mr. [redacted] has requested that his paperwork be returned to him. All documentsreceived from the Seller is done so electronically through email or fax. We receive no originaldocuments from the Seller. In order to honor Mr. [redacted]'s request, we have deleted all electronicversions of documents associated with this transaction from our systems. This will include thecontract as well as any documents Mr. [redacted] had sent to us.Again, we apologize to Mr. [redacted] for our substandard performance and we will work to improvethe customer experience in an effort to avoid any recurrence of this unfortunate situation.Sincerely,[redacted], President

This is
in response to the complaint of the seller who did not receive the funding for
a portion of his retirement pension on...

the initial promise date which was 10
business day upon completion of the process. As of this writing, the seller was
funded on 4/24/2014.
We
would like to express our sincerest apologies for the hardship that this delay
has caused our seller and his family. We have been processing a high volume of
sellers which led to the imminent adjustment of the funding timeframe from 10
business days to 2 to 4 weeks. There were also necessary revisions in our process
to make sure that the seller would receive the exact amount that he had been
approved for and the $300.00 set up fee was waived to compensate for the delay.
An
investigation was conducted to identify any call handling opportunities on our
end and learned that the representative never failed to contact the seller
either by phone, e-mail or text messaging to inform him of the status of his
cash advance. A manager will have contacted the seller by this time to remind him of the details of
the cash advance such as the amount, monthly payment, term and first payment
date.
We
value all our sellers and appreciate any feedback that will help us improve our
processes to meet their expectations and make a positive difference in their
lives.