Future Income Payments

We are in receipt of your letter referencing Complaint ID [redacted] (“Complaint”). A...

copy is attached for reference.
We apologize for the inconvenience we have caused Mrs. [redacted] (“Seller”). Mrs. [redacted] makes reference to having paid almost $10,000.00 in payments since the contract agreement was made on December 2, 2013. She believes she has paid the original agreed amount back already and does not feel she should have to continue to pay. At this time, Mrs. [redacted] would like to have her account closed with us as soon as possible and no longer make any additional payments. We believe there is a misunderstanding of the nature and form of the agreement Mrs. [redacted] entered into with us. Please be assured, there was no intent to mislead or provide false information to Mrs. [redacted] at any time during the initial process or while the agreement has been in place.
Future Income Payments, LLC (“FIP”) purchased a set amount of the income stream generated by the Seller’s pension for a current lump-sum payment of cash. This transaction is virtually identical to the sale of a stream of annuity payments from the settlement of a lawsuit in a structured settlement; but, instead of the cash flows coming from an annuity, the Seller utilized their future pension payments. Due to these facts, these transactions are not viewed as loans and do not contain an interest rate factor.
Section 3.10 of the agreement the Seller executed is entitled “Purchase Price Less than Value of Purchased Asset; Fair Consideration,” and explicitly states that “the Purchase Price is significantly less than the sum the Seller would receive during the Term if the Seller chose not to sell the Purchased Asset under the terms of this Agreement.” Additionally, Exhibit C, Disclosure No. 4 to the Agreement is entitled “Acknowledgement of Discount,” and contains the following disclosure in all capitals, bold and underline: “SELLER WILL RECEIVE SUSTANTIALLY LESS MONEY THAN IF SELLER WERE TO RETAIN THE PERIODIC PAYMENTS COMPRISING THE PURCHASED ASSET.” Disclosure No. 4 then goes on to specifically state the lump-sum purchase price the Seller is receiving, the total amount of payments the Seller would have received if they had not sold their future income stream, and the difference between those two amounts.
Per review of our files, your agreement is for a 60 month term and your payments are current through February 2016. As such, the amount that you have paid to date and the total amount of your obligation are significantly less than that which you have calculated.
We Empathize with Mrs. [redacted] and wish to resolve any continued misunderstandings as to the form and nature of the agreement she entered into. We would appreciate Mrs. [redacted] letting us know if she would like us to refer this matter to our legal counsel for further follow up.
Sincerely,
[redacted], President

We apologize for any inconvenience we have caused Mr. [redacted]. Mr. [redacted] makesreference to his multiple discussions with representatives regarding the information he needed toprovide to have his application approved and the sometimes conflicting nature of these requests.Mr....

[redacted] makes further reference that although we advertise that we can have people fundedin as little as three business days, his funding has been delayed several times. We acknowledgeand agree to these facts as stated, but please understand that there was never any intent to deceiveor misrepresent ourselves to Mr. [redacted].We at Future Income Payments, LLC ("FIP") attempt to provide outstanding customer service toevery person we deal with. This was obviously not the case with Mr. [redacted], who did notreceive the level of service that we want our customers to receive. In this case, we will reviewthe various communications and call logs at our disposal and use this information to providefurther training to all our representatives in order to avoid a recurrence of this unfortunatesituation.
Our Company strives to have customers funded as quickly as possible, which can occur withinthree business days from when all the supporting documents are received. This assumes all thedocuments are in good order and there are no items that require further clarification. There is nota contractual stipulation that funding will occur within three business days. Unfortunately, thecase of Mr. [redacted] was one such instance where we were unable to meet our goal, due in partto confusion on our part and clarification needed on some documents received.
Based on review of current information, it appears Mr. [redacted] was funded on January 21 ,2015 and should have had access to the funds no later than January 26, 2015. We sincerelyapologize for any inconvenience the delay has caused Mr. [redacted].
Sincerely,
[redacted] President

I applied for an $8000 loan and they wanted the repayment to be $987.00 for 60 months. That's an APR of around 145%. The total of the payments would have been $59,220. Loan Sharks.

We are in receipt of your letter referencing Complaint ID [redacted]“Complaint”). A copy is attached for reference.We apologize for the confusion we have caused Mr. [redacted]. Mr. [redacted] makes reference to a Future Income Payments, LLC (FIP) representatives calling him and stating that his account was...

behind. Mr. [redacted] claims he had spoken with his representative several months prior and was told that his account was up-to-date. Mr. [redacted] continues to state that he had reached an agreement with another representative that if he paid the balance due on his account, he could receive a second cash advance. Mr. [redacted] states that he paid the additional funds to bring his existing account up-to-date, but was then denied the second cash advance due to his credit. Mr. [redacted] continues to state that he is appalled as he has been with FIP for over three years and had received his first cash advance without any issues of credit being a requirement for a cash advance. At this time, Mr. [redacted] would like FIP to send documents to all of its consumers advising the requirements of a cash advance, and still provide Mr. [redacted] with a second cash advance as recently requested.Upon review of the various communications and call logs at our disposal related to Mr. [redacted], we determined that when Mr. [redacted] initially received his first cash advance in 2013, the guideline requirements for a cash advance had different underwriting rules at that time. Since then, the underwriting guidelines continued to change and as of today, the underwriting guidelines involve several different parameters, one of which involves a review of a person's credit.Due to these new underwriting guidelines, Mr. [redacted] did not qualify for the second cash advance he was requesting; and on September 1, 2016, Mr. [redacted] contacted a FIP customer service representative and was advised and educated as to why he did not qualify for the second cash advance at that time. Mr. [redacted] acknowledged that he understood as to why he did not qualify for the cash advance and no further contact has been made with Mr. [redacted] since then.We sincerely apologize for any confusion that has been caused to Mr. [redacted]. We welcomeMr. [redacted] to call our customer service at; 1-800-703-3313, to clear up any additional questions he may have regarding this matter.Sincerely,[redacted], President

VIA EMAILMarch 9, 2015Ms. [redacted]4747 Viewridge Avenue, Suite 200San Diego, CA 92123-1688Re: Complaint ID 1[redacted]
*...

[redacted]
[redacted]Dear Ms. **,We are in receipt of your email referencing Complaint ID [redacted] ("Complaint"). A copy isattached for reference.We apologize for any inconvenience we have caused Ms. [redacted]. Ms. [redacted] makes reference to herdiscussions with representatives regarding the delay/miscommunication related to receiving thecash advance funds she had contracted to receive. We acknowledge and agree to these facts asstated. Please know that there was never any intent to mislead or provide false information toMs. [redacted].We at Future Income Payments, LLC ("FIP") attempt to provide outstanding customer service toevery person we deal with. This was obviously not the case with Ms. [redacted], who did not receivethe level of service that we want for our customers. In this case, we will review the variouscommunications and call logs at our disposal and use this information to provide further trainingto all our representatives in order to avoid a recurrence of this unfortunate situation.Our Company strives to have customers funded as quickly as possible, which can occur withinthree business days from when all the supporting documents are received. This assumes all thedocuments are in good order and there are no items that require further clarification. There is nota contractual stipulation that funding will occur within three business days. Unfortunately, thecase of Ms. [redacted] was one such instance where we were unable to meet our goal, due in part toconfusion by us, availability of matching funds, and miscommunication of the proper timing ofI events to Ms. [redacted].Based on review of current information, it appears Ms. [redacted] was funded by our partner onFebruary 23, 2015. Based on this funding date, Ms. [redacted] should have had access to the cashadvance funds no later than February 26, 2015. This delay in access to the funds is due tobanking rules and regulations related to ACH transfers and are out of our control.We sincerely apologize for any inconvenience the delay has caused Ms. [redacted]. We will use thisexperience to improve our customer service and procedures in order to hopefully prevent thisfrom happening in the future.Sincerely,[redacted], President

August 27, 2014
Ms. [redacted]
4747 Viewridge Avenue, Suite 200
San Diego, CA 92123-1688
Re: Complaint ID 1 [redacted]
[redacted]
[redacted] St. Apartment #1
[redacted], CA [redacted]
Dear Ms. [redacted],
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We are in receipt of your letter referencing Complaint ID [redacted] ("Complaint"). A copy is attached for reference.
We apologize for any inconvenience we may have caused Mr. [redacted]. Mr. [redacted] makes reference to his discussion with a Supervisor regarding his funding not being processed within
the seven to ten business days from the date his application was approved. Mr. [redacted] further makes reference that the Supervisor was unable to give him a definite answer as to when his funding would occur.
We acknowledge that Mr. [redacted] did have a discussion with a Supervisor on August 15, 2014 regarding the fact that he had not received his funding within the ten business days from the date his application was approved. We also acknowledge that the Supervisor was unable to give Mr. [redacted] an exact date of when his funding would occur due to a high volume of customers being processed.
Our Company strives to have customers funded within ten business days of their application being approved; however, there are certain instances when we are unable to meet this goal. There is not a contractual stipulation that funding will occur within ten business days.
Unfortunately, the case of Mr. [redacted] was one such instance of us not being able to meet our goal.
Mr. [redacted] received his funding on August 22, 2014. We sincerely apologize for any inconvenience the delay has caused Mr. [redacted].
Further, we will work to improve the customer experience in an effort to avoid a recurrence of this unfortunate situation.
[redacted], President

We are in receipt of your letter referencing Complaint ID [redacted] (“Complaint”). A copy is attached for reference.We apologize for the inconvenience we have caused Mrs. [redacted] (“Seller”). Mrs. [redacted] makes reference to having paid almost $10,000.00 in payments since the contract agreement was...

made on December 2, 2013. She believes she has paid the original agreed amount back already and does not feel she should have to continue to pay. At this time, Mrs. [redacted] would like to have her account closed with us as soon as possible and no longer make any additional payments. We believe there is a misunderstanding of the nature and form of the agreement Mrs. [redacted] entered into with us. Please be assured, there was no intent to mislead or provide false information to Mrs. [redacted] at any time during the initial process or while the agreement has been in place.Future Income Payments, LLC (“FIP”) purchased a set amount of the income stream generated by the Seller’s pension for a current lump-sum payment of cash. This transaction is virtually identical to the sale of a stream of annuity payments from the settlement of a lawsuit in a structured settlement; but, instead of the cash flows coming from an annuity, the Seller utilized their future pension payments. Due to these facts, these transactions are not viewed as loans and do not contain an interest rate factor.Section 3.10 of the agreement the Seller executed is entitled “Purchase Price Less than Value of Purchased Asset; Fair Consideration,” and explicitly states that “the Purchase Price is significantly less than the sum the Seller would receive during the Term if the Seller chose not to sell the Purchased Asset under the terms of this Agreement.” Additionally, Exhibit C, Disclosure No. 4 to the Agreement is entitled “Acknowledgement of Discount,” and contains the following disclosure in all capitals, bold and underline: “SELLER WILL RECEIVE SUSTANTIALLY LESS MONEY THAN IF SELLER WERE TO RETAIN THE PERIODIC PAYMENTS COMPRISING THE PURCHASED ASSET.” Disclosure No. 4 then goes on to specifically state the lump-sum purchase price the Seller is receiving, the total amount of payments the Seller would have received if they had not sold their future income stream, and the difference between those two amounts.Per review of our files, your agreement is for a 60 month term and your payments are current through February 2016. As such, the amount that you have paid to date and the total amount of your obligation are significantly less than that which you have calculated.We Empathize with Mrs. [redacted] and wish to resolve any continued misunderstandings as to the form and nature of the agreement she entered into. We would appreciate Mrs. [redacted] letting us know if she would like us to refer this matter to our legal counsel for further follow up.Sincerely,[redacted], President

We are in receipt of your letter referencing Complaint ID [redacted] (“Complaint”). A...

copy is attached for reference.
We apologize for the inconvenience we have caused Ms. [redacted]. Ms. [redacted] makes reference to being told by a Future Income Payments, LLC (“FIP”) representative that her banking information had been “lost”. Ms. [redacted] also states that 6 to 7 months later, payments had been taken out of her wrong banking account. Ms. [redacted] also states she tried to give a customer service representative her credit card information via email but was informed she had to call us directly to provide the credit card information. Ms. [redacted] said she informed the customer service representative that she did not want to call and only wanted to communicate via email so she could have a record of all communications with us. Ms. [redacted] claims she had lost her credit card and wanted to provide us with the new information but was told from a customer service representative that she needed to call in to make the payment as our policy had changed. Ms. [redacted] continued to state she was never informed of any policy change. At this time, Ms. [redacted] would like for FIP to use the most recent credit card information she had provided to our customer service representative via email, and that she only wants to conduct business via email. We acknowledge these statements given by Ms. [redacted] and believe there is a misunderstanding regarding our policies and her information. Please be assured, there was no intent to mislead or provide false information to Ms. [redacted] during these communications.
Upon review of the various communications and call logs at our disposal related to Ms. [redacted], we determined that there have been numerous attempts via phone and email to contact her in order to obtain her payments that are due. Although there has been some communication with Ms. [redacted], mostly via email, to date we have not been successful in obtaining any payments on this account. Please also note that Ms. [redacted]’s bank information has not been “lost” at any time. This information, provided at the time she signed the contract, has been attempted to be used several times to collect payment. Each time the payment has been rejected due to insufficient funds in the account. We continue to reach out to Ms. [redacted] as the last communication with her was on December 4th, 2015, with no resolution being reached between the two parties.
In an effort to maintain customer security and privacy, it has always been our policy to not take customer credit card information and keep it in our files to then charge it on a regular basis. This form of transacting is no longer allowed by several states so it is our policy to not do this at all. In addition, each credit card payment over the phone must be verbally authorized by the customer in order for us to proceed with the charge. This, again, is a requirement of several states and has become our policy. This information should have been provided to Ms. [redacted] when she was discussing making payment via credit card and we apologize if it was not. We will use this experience to improve the training of our representatives so that this does not occur in the future.
We would very much like to restart a dialogue with Ms. [redacted] and come to an agreement as to payments that she can make and the date which we may obtain those payments each month. Our preferred method of receiving payment is by using the ACH banking method which will automatically draft a customer’s bank account on a certain day each month for a certain amount. To re-start this method of payment, a form must be filled out and signed by Ms. [redacted] giving us the authorization to perform the monthly transaction. This can be started by contacting our customer service department at [redacted]. That representative will work with Ms. [redacted] to get the form filled out and executed so that we can put this in place for future payments. Please note that funds must be available in the designated bank account each month for the transaction to process. If funds are not available and the transaction is denied, this method of payment will cease to be offered to the customer.
If Ms. [redacted] wishes to make payments via a credit card, then she must call in and speak with a customer service representative each time she wants to make a payment. The representative will work with Ms. [redacted] to take her payment over the phone at that time and process the transaction. Please note that a receipt is sent to the customer after each credit card transaction is completed so the customer has a record of the transaction.
We sincerely apologize for any confusion that has been caused and look forward to hearing from Ms. [redacted] in the near future so that we can resolve this matter.
Sincerely,
[redacted], President

September 19, 2014
Ms. [redacted]
4747 Viewridge Avenue, Suite 200
San Diego, CA 92123-1688
Re: Complaint ID 10213129
[redacted] Dr.
[redacted], IA [redacted]
Dear Ms. [redacted],
We are in...

receipt of your email referencing Complaint ID 10213129 ("Complaint"). A copy is attached for reference.
We apologize for any inconvenience we may have caused Ms. [redacted]. Ms. [redacted] makes reference to her discussions with representatives and supervisors regarding her funding not being
processed within seven to ten business days from the date her application was approved. Ms. [redacted] makes further reference that after the contract had been rewritten and approved she still did not receive her funding within seven to ten business days.
We acknowledge that Ms. [redacted] had several conversations with representatives and supervisors regarding the fact that she had not received her funding within ten business days from the date her application was approved. We also acknowledge that after her contract had been rewritten and approved she still did not receive her funding within ten business days.
Our Company strives to have customers funded within ten business days of their application being approved; however, there are certain instances when we are unable to meet this goal.
There is not a contractual stipulation that funding will occur within ten business days. Unfortunately, the case of Ms. [redacted] was one such instance of us not being able to meet our
goal.
Based on review of current information, it appears Ms. [redacted] was funded on September 12, 2014 and should have had access to the fimds no later than September 17, 2014. We sincerely apologize for any inconvenience the delay has caused Ms. [redacted].
Further, we will work to improve the customer experience in an effort to avoid a recurrence of this unfortunate situation.
Sincerely,
[redacted], President

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Though it is true that I was funded on the said date I did not receive the entire amount that I was suppose to get. The contract I signed on February 23, 2015 stated I should receive a certain amount. The "final contract" they are saying that I signed through docusign on February 24, 2015 has a different amount on it. The copy they sent me does have my name on it and a signature, but it is not my signature, nor did I sign any document on that date. I have a copy of the contract that has my signature on it that was signed on the 23rd of February. Still have not been able the reach the employee in funding that handled this nor will he return any of my phone calls. The supervisor that was assigned to handle my account after I grew impatient now has nothing to do with it and also will not return my calls. I did reach another employee in funding and was informed that I will be contacted  by their funding and legal department about this matter. Still have not heard from either one of those departments. Now this has me wondering since they are getting their legal department involved should I get my attorney involved. This is something that I do not know because the lack of communication from the company as a whole. 
Regards,
[redacted]

We apologize for the unpleasant experience and inconvenience we have caused Ms. [redacted].Ms. [redacted] makes reference to her being told during her original call with us that we would notneed to contact her Pension Company. She was later informed at the next phase of the approvalprocess that we did need...

to contact her Pension Company. Ms. [redacted] was also told by aSupervisor that we would waive the setup fee, however, this fee had already been waived by aprevious representative. We acknowledge and agree to these facts as stated, but pleaseunderstand there was no intent to mislead or provide mis-information to Ms. [redacted].We at Future Income Payments, LLC ("FIP") strive to maintain a very positive customerexperience and to provide outstanding customer service. Nevertheless, there are occasionallysituations in which our customers, or potential customers, are not provided the appropriate levelof service. In these cases, as is the case with Ms. [redacted]' s situation, we will review the variouscommunications and call logs at our disposal. It was the call logs that, in fact, support Ms.[redacted]' s claim. We will use this information as a tool to train and develop all ourrepresentatives, as well as to improve our overall processes and procedures. Further, we willwork to improve the customer experience provided by our representatives in an effort to avoid arecurrence of this unfortunate situation.We would also point out that we have a complaint rate of less than ~ of 1% on completedtransactions, which would be even lower if all potential customers were included. Our Companypolicy does not provide for compensation to potential customers that we are unable to complete atransaction with.Sincerely,[redacted], President

Future Income Payments LLC 
VIA EMAIL
March 31, 2015
Ms. [redacted]
[redacted]
Re: Complaint ID [redacted]
[redacted]
Dear Ms. [redacted],
We are in receipt of your follow up email referencing Complaint ID [redacted] ("Complaint"). Acopy of what you sent to me on March 26th is attached for reference. Also attached is the actualsecond response from Mr. [redacted] sent by Ms. ** on March 1 01h. I apologize for my delay inresponding as the second email from Ms. ** was lost in my email system.
Mr. [redacted] makes reference to a discrepancy between the amount he was funded and the contracthe believed was the final contract for his transaction. He also makes reference to the final contractthat agrees to his funded amount as being signed through DocuSign. In reviewing the informationrelated to Mr. [redacted]'s transaction, it appears the contract was re-quoted and finalized onFebruary 24, 2015. The change was due to certain parameters not meeting our underwritingguidelines to offer the original amount offered to Mr. [redacted]. These changes required theamount to be funded to be decreased by $500, with a corresponding decrease in the Monthly CashFlow.
We use DocuSign, a third party software, which provides a link to documents so they can besecurely reviewed, approved, and electronic signed using a signature of the recipients choosing.Access to these documents is through the recipients email only. Once the documents are signedand sent back to us, a confirmation is sent by DocuSign to the person's email address to confirmthe documents have been signed and sent. Per review of our records, the revised contract was sent,agreed to and signed by Mr. [redacted] on February 24,2105.
We sincerely apologize for any inconvenience or confusion we have caused Mr. [redacted]. I willrequest that our Operations Manager reach out to Mr. [redacted] to discuss this matter further anddetermine if there is additional documentation we can provide showing the documentation processthat was followed. We will also use this experience to improve our processes so that we canprevent this from happening in the future.
Sincerely,
[redacted], President

I roy [redacted] am very pleased with Future lumpsum settle on how professional they have been in helping me secure a cash advance to inhep me get ahead on some needed improvements around my home.

In the Complaint, Mr. [redacted] makes reference to not knowing why he received a 1099-B formin relation to an agreement with Future Income Payments, LLC ("FIP"), as he does not believehe has done business with FIP. Mr. [redacted] also makes reference that when he called to getthis issue...

resolved, he was unable to get information as to why he received the 1099-B. He hasrequested we investigate this matter which we have done.Per review of our records, Mr. [redacted] did execute a contract with FIP on November 11, 2014to receive a cash advance. On November 12, 2014, FIP was in the process of sending the fundsto Mr. [redacted] when he contacted FIP and requested that the contract be cancelled. FIP wasable to cancel the funds transfer and it was never sent to Mr. [redacted]. FIP has suspended thecontract and is not moving forward with this transaction.
Based on the above chain of events, Mr. [redacted] is correct that he should not have received a1099-B related to this transaction since it was never completed and funds were never transferred.We have reached out to our partner, [redacted] ("AFB"), who sent the 1099-B toMr. [redacted], and asked them to correct their records. As of this writing, AFB has made thenecessary correction and updated the information sent the Internal Revenue Service to eliminatethe 1099-B related to Mr. [redacted].
We sincerely apologize for any inconvenience we have caused Mr. [redacted]. We will use thisexperience to improve our customer service and procedures surrounding year end 1099 reportingrequirements in order to hopefully prevent this from happening in the future. We would also liketo speak with Mr. [redacted] if he feels the original contract that was signed was in error. Ipersonally reviewed the name, address, phone number and email address contained in theoriginal contract and found that it agrees with the information Mr. [redacted] provided in thisComplaint. We look forward to reaching a final resolution regarding this matter.
 
Sincerely,
[redacted], President

January 22, 2018Mr. [redacted] 4747 Viewridge Avenue, Suite 200 San Diego, CA 92123-1688Re: Complaint ID [redacted], Apt. [redacted], AL [redacted].Dear Mr. [redacted].We are in receipt of your letter referencing Complaint ID [redacted] (“Complaint”). A copy is...

attached for reference.Weapologize for the confusion we have caused Ms. [redacted]. Ms. [redacted] makes a reference in her complaint that the pay-offamount is too high. At this time, Ms. [redacted] would like to discuss a settlement with our customer service. Please be assured, there was no intent to mislead or provide false information to Ms. [redacted] at any time during the initial process or while the agreement has been in place.Section 3.8 of the agreement the Seller executed is entitled “Purchase PriceLess Than Value of Pension Payments: Fair Consideration, and explicitly states that “the Purchase Price is significantly less than the value the Seller would receive during the Term if the Seller chose not to sell the Purchased Asset under the terms of this Agreement. This section goes on to state “After careful consideration. Seller has determined that the Purchase Price is fair consideration for the sale of the Purchased Asset and that Seller wishes to sell the Purchased Asset pursuant to the terms of this Agreement.”Per review of Ms. [redacted]'s file, she has made some monthly payments. Based on our review of her file, our customer service representative has attempted to contact Ms. [redacted] by phone, but she has not been available to return our call.We sincerely apologize for any confusion that has been caused and look forward to hearing from Ms. [redacted] in the near future so that we can amicably resolve this issue with her.Sincerely,[redacted], President

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I consider this complaint resolved.
Regards,
[redacted]

Ms. [redacted] Re: Complaint ID [redacted]       [redacted]       [redacted]       [redacted]Dear Ms. [redacted],We are in receipt of your email referencing...

Complaint ID [redacted] ("Complaint"). A copy isattached for reference.We apologize for any inconvenience we have caused Ms. [redacted]. Ms. [redacted] makes reference to herfinalizing her contract but not receiving the cash advance within the 5-l 0 business days quoted byour representative. We acknowledge and agree to these facts as stated.We at Future Income Payments, LLC ("FIP") operate as a financial services company providingthe opportunity for holders of pensions, annuities or other reliable cash flow streams ("Sellers") tosell a portion of those cash flows to interested purchasers of the cash flow streams ("Buyers") at adiscount, in order to receive a lump sum of cash. In the case of Ms. [redacted], it appears that the Buyerfunds to match to her transaction did not become available within the time frame she was quotedduring the contract process. We will review the various commtmications and call logs at ourdisposal and use this information to provide further training to all our representatives in order toavoid a recurrence of this unfortunate situation. We apologize to Ms. [redacted] for not being clearerin our communications as to what was causing the delay and when her funding would occur.Based on review of current information, it appears Ms. [redacted] was funded by our prutner on April3, 2015. Based on this funding date, Ms. [redacted] should have access to the cash advance funds nolater than today, April 8, 2015. This delay in access to the funds is due to banking rules andregulations related to ACH transfers and are out of our control.We sincerely apologize for any inconvenience the delay has caused Ms. [redacted]. We will use thisexperience to improve our customer service and procedures in order to hopefully prevent this fromhappening in the future.Sincerely,[redacted], President

April 14,2015Ms. [redacted]Re: Complaint ID [redacted]      [redacted]      [redacted]      [redacted]Dear Ms. [redacted],We are in receipt of your email referencing Complaint ID...

[redacted] ("Complaint"). A copy isattached for reference.We apologize for any inconvenience we have caused Mr. [redacted]. Mr. [redacted] makes referenceto finalizing his contract but not receiving the cash advance within the 5-7 business days quotedby our representative. Mr. [redacted] also refers to a revised timeline for funding not being met andas ofthe date of his complaint, he had no1. received the funds. We acknowledge and agree to thesefacts as stated. Please be assured, there was no intent to mislead or provide false information toMr. [redacted].We at Future lncome Payments, LLC ("FIP") operate as a financial services company providingthe opportunity for holders of pensions, annuities or other reliable cash flow streams ("Sellers") tosell a pmiion of those cash flows to interested purchasers of the cash flow streams ("Buyers") at adiscount, in order to receive a lump sum of cash. In the case of Mr. [redacted], it appears that theBuyer funds needed to match to his transaction did not become available within the time frame hewas quoted during the contract process. We will review the various communications and call logsat our disposal and use this information to provide further training to all om representatives inorder to avoid a recun ence of this unfortunate situation. We apologize to Mr. [redacted] for notbeing clearer in our communications as to what was causing the delay and to provide him with amore accurate estimate of when his funding would occur.Based on review of current information, it appears Mr. [redacted] worked with a representative tochange his contract terms such that it was able to be matched with available Buyer funds. Oncethis was completed, Mr. [redacted] was funded by our partner on April 8, 2015. Based on thisfunding date, Mr. [redacted] should have had access to the cash advance funds no later than April13,2015. This delay in access to the funds is due to banking rules and regulations related to ACHtransfers and are out of our control.We sincerely apologize for any inconvenience the delay has caused Mr. [redacted]. V./e will use thjsexperience to improve our customer service and procedures in order to hopefully prevent this fromhappening in the future.Sincerely,[redacted],

We are in receipt of your letter referencing Complaint ID [redacted] (“Complaint”). A copy is attached for reference.We apologize for the confusion we have caused Mr. [redacted] (“Seller'). Mr. [redacted] makes reference to signing and notarizing the last page of a contract with Future Income Payment, LLC...

(FIP) in July 2015. Mr. [redacted] states that he did not receive an email of his complete contract prior to receiving funds from FIP, and has been making monthly payments of $600.00 on the 2" of every month. In December 2016. Mr. [redacted] wife, [redacted], requested a copy of the contract which was then mailed to the [redacted]’ per Mrs. [redacted] request. Mr. [redacted] states that after reviewing the contract, he noticed that the signatures on the contract were not his nor any person he authorized to sign for him. Mr. [redacted] continues to state that he was unaware that he would be paying back $30,000.00 for a $5,000.00 loan, and that he would have never received the funds if he knew he would be paying that much back to FIP. Mr. [redacted] also states that he would have reviewed the contract prior to receiving the funds if he had been sent the contract prior to the funds being deposited into his account. Mr. [redacted] also claims that he did not sign a tax form allowing FIP to garnish his [redacted] Pension.Upon further review of the communications and call logs at our disposal related to Mr. [redacted], we determined that Mr. [redacted] did sign a contract with FIP on July 14, 2015, but was in fact sent his entire contract via email on July 23, 2015. The contract was not physically signed by Mr. [redacted]; however, through our document signing software - DocuSign, Mr. [redacted] email and I.P. address was used to sign his contract on July 14, 2015. Also, per Mr. [redacted] contract, FIP does not allow for the garnishment of his [redacted] Pension and the W-9 Tax Form is not for any other purposes than tax related.Exhibit C. Section 4 of the Agreement the Seller executed is entitled "Acknowledgement of Discount, and explicitly states that “Seller acknowledges that, by accepting the Purchase Price in exchange for the Payment Amount as set forth in the Agreement, SELLER WILL RECEIVE SUBSTANTIALLY LESS MONEY THAN IF SELLER WERE TO RETAIN THE PERIODIC PAYMENTS COMPRISING THE PURCHASED ASSET. If Seller were to elect to receive the full amount of the Payment Amounts over the Term, Seller would receive the sum of $36,000.00. Because, however, Seller is entering into the Agreement Seller will receive the Purchase Price, of $4.998.00. The difference between the payments comprising the Purchased Asset and the Purchase Price is $31,002.00. Seller understands that the Purchase Price represents a significant discount of the Payment Amounts comprising the Purchased Asset.”We sincerely apologize for any confusion that has been caused to Mr. [redacted] and we look forward to hearing from him in the near future so that we can resolve any additional issues that he may have.Sincerely, [redacted], President

Dear Ms. [redacted],
margin-bottom: 5pt;">We are in receipt of your email referencing Complaint ID [redacted] (“Complaint”). A copy is attached for reference.
We apologize for the inconvenience we have caused Mr. & Mrs. [redacted]. Mr. & Mrs. [redacted] make reference to originally being approved for a cash advance but then, later in the process, being denied the cash advance. We acknowledge and agree to these facts as stated. They also feel the reason given for the denial was not clearly relayed by our representative and may relate to their request to receive the complete contract prior to signing and returning a requested page of the agreement. Please be assured, there was no intent to mislead or provide false information to Mr. & Mrs. [redacted].
Upon review of various communications and call logs at our disposal related to Mr. & Mrs. [redacted], we have determined that the denial of the cash advance was due to an underwriting procedure that is performed prior to sending out a contract for signature. This process requires us to use a third party to determine the health of the applicant’s bank account. Once this procedure was run for the [redacted]’s, it was determined that the results of the test did not meet the criteria to move forward with the application. At that time, our representative should have explained that the decline was a result of this procedure being performed and that the results obtained did not meet the underwriting guidelines. Based on the comments made in this complaint, it appears we did not meet the level of customer service and transparency that we strive for as a company in this instance.
We sincerely apologize for any inconvenience we have caused Mr. & Mrs. [redacted]. We will use this experience to provide further training to all our representatives and improve our customer Service and procedures in order to hopefully prevent this from happening in the future.
Sincerely,
 
 
[redacted]