Future Income Payments

was a little slow getting it all started but once we figured out all the things I neede dto do it wentfast

My experience with this company was good. The only thing that I would suggest is that representatives were easier to reach. A number of times when trying to get updates I had no extension to reach the person I was working with.

I got the most curtious service they were quick to answer all my questions and so far the service has been great I have not had any problems.

I had a very good experience but a little slow with getting your funds to you

very professional

I had good dealings with representatives of the company. They are professional and courteous in customer service dealings.

Great experience. I would recommend anyone to use. [redacted] and [redacted] were very helpful!

I will recommend your services to friends and family.

Review: I believe that Future Income Payments engages in predatory lending practices in targeted my elderly mother with Alzheimer's and got to accept a cash advance on her pension. My mother was not competent to make such decisions and they are currently attempting to collect a massive debt against her while she is in Assisted Living and on a fixed income.Desired Settlement: At the time of the loan origination the amount borrowed was $4700. My mother has made payments in the amount of $4300 since the loan origination that were automatically being drawn from her bank account. I would like for the debt to settled based on the amount she has paid and that no further action be pursued based on the shameful lending practices.

Business

Response:

We are in receipt of your letter referencing Complaint ID [redacted] (“Complaint”). A copy is attached for reference.Mr. [redacted], on behalf of his mother, Ms. [redacted], makes reference to Ms. [redacted] having a loan with us and that she was not competent to enter into the agreement due to a medical condition. He is requesting that her agreement be settled for the amount repaid to date.Upon review of various communications and call logs at our disposal related to Ms. [redacted], we determined that the original signing of Ms. [redacted]’s contract was executed by her in June of 2013. Further, no matters stand out that Ms. [redacted] was incompetent to uphold her agreement with Future Income Payments, LLC at that time. We also noted numerous phone communications where Ms. [redacted] agreed and confirmed her acknowledgement of the contract and her past due payments, provided her contact information, personal information, banking information and authorization to debit her banking account in our attempt to collect her past due amounts. It is not until recently that we were informed by Mr. [redacted] that he has POA regarding matters involving Ms. [redacted] due to her medical condition.We empathize with Mr. [redacted] and wish to resolve any continued misunderstandings as to the agreement his mother entered into. We would appreciate Mr. [redacted] letting us know if he wouldlike us to refer this matter to our legal counsel for further follow up in reaching an equitable solution.Sincerely,[redacted], [redacted]

My total experience has been very positive. The service reps were very helpful at helping to get thee cash advance I needed to pay my bills due. The whole process was quick and easy. I would recommend them to anyone.

Review: On 1/13/2015, I was approved for a $5000 pension advance, I was told the payment would take 3-5 business days depending on my banks processing standards of an ACH payment. I was told by [redacted] that I should receive my money no later than Jan 20, 2015. That day has come and gone, I called and spoke with several people (Andre- floor Supervisor, [redacted], [redacted]) and no results of a deposit. I am concerned that I have divulged very personal financial information. I expressed my concern and disappointment with the organization to [redacted] and the false information given to me. I was told I should give it an additional five days to receive the funds. I stated for them to withdraw the contract because they did not produce as promised. I expressed the money was to assist with moving and I could have gone to another company. [redacted] called me and tried to persuade me to change my mind it would be there on 1/21/2015, she stated it was in my account which I denied. She verified with my bank I did not have receive the deposit as promised. They refuse to give me my contract so that I can destroy it. I made several references that if they can not produce do not string me along for weeks at a time. It is clear that this business is not a professional organization. I am concerned that the company does not have a license to operate as a CDDT in the state of California; could not locate license.Desired Settlement: I would like to have the loan but by the time this is settled I will have solved my financial issue. I would like for the business to apologize for the inconvenience and have a procedure in place for processing funds for future clients.

Business

Response:

We are in receipt of your email referencing Complaint ID [redacted] ("Complaint"). A copy isattached for reference.We apologize for any inconvenience we have caused Ms. [redacted]. Ms. [redacted] makesreference to her multiple discussions with representatives regarding the delay/miscommunicationrelated to receiving the cash advance funds she had contracted to receive. Ms. [redacted] alsomakes reference to her concern for the personal financial information she has provided duringthe approval process. We acknowledge and agree to these facts as stated, but please understandthat there was never any intent to deceive or provide false information to Ms. [redacted].We at Future Income Payments, LLC ("FIP") attempt to provide outstanding customer service toevery person we deal with. This was obviously not the case with Ms. [redacted], who did notreceive the level of service that we want our customers to receive. In this case, we will reviewthe various communications and call logs at our disposal and use this information to providefurther training to all our representatives in order to avoid a recurrence of this unfortunatesituation. As to the security of Ms. [redacted]'s personal information, please be assured that wekeep this information strictly confidential and do not share this information with anyone outsideof the Company.Our Company strives to have customers funded as quickly as possible, which can occur withinthree business days from when all the supporting documents are received. This assumes all thedocuments are in good order and there are no items that require further clarification. There is nota contractual stipulation that funding will occur within three business days. Unfortunately, thecase of Ms. [redacted] was one such instance where we were unable to meet our goal, due in partto confusion by us, clarification needed on some documents received, and miscommunication ofthe proper timing of events for her to receive the funds into her bank account.Based on review of current information, it appears Ms. [redacted] was funded on January 20, 2015and should have had access to the funds no later than January 23, 2015. This delay in access tothe funds is due to banking rules and regulations related to ACH transfers and are out of ourcontrol.We sincerely apologize for any inconvenience the delay has caused Ms. [redacted]. We will usethis experience to improve our customer service and procedures in order to hopefully prevent thisfrom happening in the future. Sincerely,[redacted] President

Customer service was excellent.They did an outstanding job helping me with the application process. Thank you!

I highly recommend this company to anyone who needs a cash advance, in an emergency situation and no one else will help, like I was in. The people were very nice and knowledgeable and were able to answer every single question that I had.

Review: I was issued a loan by this company in DEC 2015. I have fallen behind in my payments and in trying to get assistance to make my payments for a month, was requested to supply their license number and my original loan documents. I called and requested them but was told they were unavailable for me at that time but they would contact me at a later date with the requested information. I researched the company's information in the state of California's Business, Consumer Services and Housing Agency Department of Business Oversight website and found that this company had been issued a DESIST AND REFRAIN ORDER for operating with out a license, dated March 03-2015.Desired Settlement: complete and total cancellation of debt.

Business

Response:

We are in receipt of your letter referencing Complaint ID [redacted] (“Complaint”). A copy is attached for reference.We apologize for the inconvenience we have caused Mr. [redacted] (“Seller”). Mr. [redacted] makes reference to not being able to receive his original contract agreement and a copy of Future Income Payments, LLC operating license. Mr. [redacted] states he went on the California Business, Consumer Services and Housing Agency Department of Business Oversight website and found that Future Income Payments, LLC, had been issued a “Desist and Refrain” Order for operating without a license. We do not agree with these statements as we believe there is a misunderstanding during the course of communication between Mr. [redacted] and our customer service representative. Please be assured, there was no intent to mislead or provide false information to Mr. [redacted] at any time during the period of these communications.Upon review of various communications and call logs at our disposal related to Mr. [redacted], we determined that a copy of his original contract agreement was mailed to Mr. [redacted] on February 24, 2016, per his request and to the address he provided and this information should have been received. Future Income Payments, LLC, purchased a set amount of the income stream generated by the Seller’s pension for a current lump-sum payment of cash. This transaction is virtually identical to the sale of a stream of annuity payments from the settlement of a lawsuit in a structured settlement; but, instead of the cash flow coming from an annuity, the Seller utilized their future pension payments. Due to these facts, these transactions are not viewed as loans and do not contain an interest rate factor. There is currently no licensure requirement to perform these types of transactions and they are valid and enforceable.We empathize with Mr. [redacted] and wish to resolve any continued misunderstandings as to the form and nature of the agreement he entered into. We would appreciate Mr. [redacted] letting us know if he would like us to refer this matter to our legal counsel for further follow up.Sincerely,[redacted], President

I receive calls and emails demanding payments?

My payments are directly deposited I never see them ?

Now they are claiming they have changed banks again. I try to reply to their emails them but my emails are returned ?

Even went to their website with same results. How do I know I'm not being scammed ? Just change account numbers , this is not the first time.

I have requested my original contract be sent to me multiple times I've never been acknowledged!

I am threatened with attorneys , I will be calling mine if I don't get my contract and valid email address. I will gladly change accounts once I'm comfortable it is safe.

There is something very strange here beware!

We recieved a loan from this company for $3,700 and are expected to pay $310.00 a month for 60 months which will be $18,600.00... We must not of been paying close attention or didn't see the fine print becasue this is highway robbery and we would never recommend the company to anyone... We are looking into a lawyer right now as this company will not return our calls and when they do the person they say we need to talk to is always unavailable...... DO NO BE TEMPTED to use this company...

This company was going to lend me $2,300 dollars in exchange for me to pay it back @ $297.00 a month for 5 years. I think that might be over kill on their part. Payback would have been $17,820.00

My experience with this company was very professional. Everyone that I communicated with was extremely courteous and willing to provide information. The process was lengthy and somewhat over taxing, but the end result was worth it!

I want to thank these guys for helping me out. When everything else had failed I found this company and they was the only ones to help me in my time of need. I would refer someone to this company if the found themselves in a tight spot and needed money fast

Great service fast approval rates easy documentation