Future Income Payments

Great service.

The service overall did what I expected there were communication issues and confusion about the forms to be used and what documents needed to be notarized. The ony time I got to chance to review the contract was when I was asked to sign. I had no opportunity to review any of areas that I had questions until after the fact.

Review: I started a va pension advance loan on march 8th... I was approved and esigned a contract. I was told it would take 5-10 business days. then I was told I wasnt matched with a lender until march 16th and it would be another 5-10 business days.. that all came and went with no funds deposited to my bank account.. so then I was told there are NO FUNDS AVAILABLE TO PROVIDE ME WITH MY CONTACTED LOAN. I have received emails from all depts and phone msgs assuring me I am a priority client. I AM A DISABLED VIETNAM NAVY VETERAN WHO HAS RECEIVED NOTHING BUT A RUN AROUND. NOW I AM IN JEOPARDY OF BEING EVICTED! CAR REPOSSED! UTILITIES CUT OFF! AND MY BILLS BEING PUT INTO COLLECTION! ALL I WANT IS MY PROMISED, CONTRACTED LOAN.Desired Settlement: ALL I WANT IS MY LOAN FUNDED TO MY BANK ACCOUNT AS PROMISED AND CONTRACTUALLY AGREED BY MYSELF AND THIS COMPANY. ( IF IT EVEN EXISTS!)

Business

Response:

April 20, 2015Ms. [redacted]Re: Complaint ID [redacted]Dear Ms. [redacted],We are in receipt of your email referencing Complaint ID [redacted] ("Complaint"). A copy isattached for reference.We apologize for any inconvenience we have caused Mr. [redacted]. Mr. [redacted] makes referenceto finalizing his contract but not receiving the cash advance within the 5-1 0 business days quotedby our representative. Mr. [redacted] also refers to a revised timeline for funding not being met andas ofthe date of his complaint, he had not received the funds. We acknowledge and agree to thesefacts as stated. Please be assured, there was no intent to mislead or provide false information toMr. [redacted].We at Future Income Payments, LLC ("FIP") operate as a financial services company providingthe opportunity for holders of pensions, annuities or other reliable cash flow streams ("Sellers") tosell a portion of those cash flows to interested purchasers of the cash flow streams ("Buyers") at adiscount, in order to receive a lump sum of cash. In the case of Mr. [redacted], it appears that theBuyer funds needed to match to his transaction did not become available within the time frame hewas quoted during the contract process. We will review the various communications and call logsat our disposal and use this information to provide further training to all our representatives inorder to avoid a recurrence of this unfortunate situation. We apologize to Mr. [redacted] for notbeing clearer in our communications as to what was causing the delay and to provide him with amore accurate estimate of when his funding would occur.Based on review of current information, Mr. [redacted] was funded by our partner on April 7, 201 5.Based on this funding date, Mr. [redacted] should have had access to the cash advance funds no laterthan April 10, 2015. This delay in access to the funds is due to banking rules and regulationsrelated to ACH transfers and are out of our control.We sincerely apologize for any inconvenience the delay has caused Mr. [redacted]. We will use thisexperience to improve our customer service artd procedures in order to hopefully prevent this fromhappening in the future.Sincerely,[redacted], President

The paperwork was a timely process but the staff was friendly and courtious all all times and very helpful and informative..

This company is currently providing me with a cash advance ...they seem to be very professional and I am waiting my funds in order to meet my financial needs Thanks Donna

The customer service reps were very courteous and efficient. They followed up when they said they would and kept me informed of the process and progress all along the way. If I had to do some legwork (faxing, etc) they were patient with me until they had the information they needed. I plan to use these funds to clear up some debt and open a savings account..

I Bobby [redacted], is very thankful, for the Cash Advance. This will able me to payoff a great portion of my bills. Everyone that I spoke with was very nice and helpful. All information that was given to me was clear and concise, which made it must more understanding, and I were able to response back quickly. The Courtesy that was given by each person was unbelievable, and I want to thank each and everyone I spoke to, Again Thanks.

I think this company did a great job getting the application process going as quickly as possible. I truly believe it is solely up to the individual who is applying for this app for it to go smoothly as possible.

This company is nothing but a rip off. I borrowed 6000.00 and actually received 5700.00 and will have to pay back 743.00 for 5 years and that totals to around 35000.00. I suggest if you have a pension and need some funds leave this company alone.

Review: I received a 1099-B form from [redacted] with an explanation letter stating I received the form because of an agreement with Future Income Payments, LLC. I do not know why I received this form because I have not done business with them and have not received money from them. I contacted [redacted] directly at their Atlanta location; the voice machine prompted me to call the toll number for Pensions Annuities Settlements (now known as Future Income Payments LLC). I contacted Future Income Payments and the customer service representatives were unable to assist me in determining why I have received the 1099-B Form. The representatives claimed I was not a client of theirs and I was not in their client database, but I must be in their system somehow because I received a form from them with an explanation letter stating there is a Purchase and Sale Agreement between us. I am aware of prior fraudulent lawsuits against this company and am concerned the form and letter I received are part of a scam.Desired Settlement: I am seeking an investigation into why I received this form, if there really is a Purchase and Sale Agreement between me and Future Income Payments, LLC, and if so, additional action will need to be taken because I did not sign an agreement with this company.

Business

Response:

In the Complaint, Mr. [redacted] makes reference to not knowing why he received a 1099-B formin relation to an agreement with Future Income Payments, LLC ("FIP"), as he does not believehe has done business with FIP. Mr. [redacted] also makes reference that when he called to getthis issue resolved, he was unable to get information as to why he received the 1099-B. He hasrequested we investigate this matter which we have done.Per review of our records, Mr. [redacted] did execute a contract with FIP on November 11, 2014to receive a cash advance. On November 12, 2014, FIP was in the process of sending the fundsto Mr. [redacted] when he contacted FIP and requested that the contract be cancelled. FIP wasable to cancel the funds transfer and it was never sent to Mr. [redacted]. FIP has suspended thecontract and is not moving forward with this transaction.Based on the above chain of events, Mr. [redacted] is correct that he should not have received a1099-B related to this transaction since it was never completed and funds were never transferred.We have reached out to our partner, [redacted] ("AFB"), who sent the 1099-B toMr. [redacted], and asked them to correct their records. As of this writing, AFB has made thenecessary correction and updated the information sent the Internal Revenue Service to eliminatethe 1099-B related to Mr. [redacted].We sincerely apologize for any inconvenience we have caused Mr. [redacted]. We will use thisexperience to improve our customer service and procedures surrounding year end 1099 reportingrequirements in order to hopefully prevent this from happening in the future. We would also liketo speak with Mr. [redacted] if he feels the original contract that was signed was in error. Ipersonally reviewed the name, address, phone number and email address contained in theoriginal contract and found that it agrees with the information Mr. [redacted] provided in thisComplaint. We look forward to reaching a final resolution regarding this matter. Sincerely,[redacted], President

The staff were extremely helpful in walking me through the process and answering all my questions. The advance was needed in quick fashion for unexpected bills and repairs and solved my immediate financial needs. Thank you!!

They were very helpful answering my questions. This is an expensive loan. Nor higher than the competitio .However, they are upfront, nice, and communicative.

The best customer service there is,amazing attention to detail and was very patient with me.This cash advance will help me to finally finish my much needed dental work.Great service.

I recently inquired in the services offered and submitted documents with this company. As soon as the paper is all submitted which I had to call numerous times to self inquire on the status. Don't believe the 3 to 5 buissnes days gemick. Turns in to 6 to 9 without a defenate wait and we will call you back!and not to mention sir can you please refrain from calling us until we call you statement I was given by an employee. Wow!

So far I have been very pleased with the service that I am getting from the Customer representatives that I have worked with.

Everyone one was helpful when applying for the cash advance. Their guidance and patience was comforting when taking such an importance step. Everyone from the sales representative to customer service were helpful.

was a little slow getting it all started but once we figured out all the things I neede dto do it wentfast

Friendly an

My experience with Future income payments was very pleasant. The representatives were courteous and knowledgeable and answered all my questions promptly.

The people were courteous and professional. They made sure I understood their procedures and ironing out any small issues. They answered all my questions. They were very helpful.