Future Income Payments

This company is very reliable and very friendly oriented.

Review: The former [redacted] issued me a lump sum payment. I am a disabled veteran. I later learned that they are unlicensed and charging illegal interests rates against my compensation. I paid the now Future Income Payments LLC and they are threatening me and after paying one representative I received a call from another one immediately following. We also agreed to a payment plan. I received the payment plan via email but received a completely different one in the mail.Desired Settlement: I would like to cease and desist and a refund and stop the threats.

Business

Response:

VIA EMAILMarch 10,2015Ms. [redacted]

[redacted]Re: Complaint ID [redacted]

[redacted]Dear Ms. **,We are in receipt of your letter referencing Complaint ID [redacted] ("Complaint"). A copy isattached for reference.Ms. [redacted] makes reference to a contract she signed with us to receive a cash advance. She alsostates that she believes we are unlicensed and charging illegal interest rates. She also makesreference to receiving conflicting information from representatives over the phone or in itemsmailed to her. We sincerely apologize for any confusion we have caused in relation to the termsof the agreement or in dealing with our representatives. We will use this experience as ateaching tool to improve our customer service and hopefully prevent this from happening in thefuture.Future Income Payments, LLC, previously known as Pensions, Annuities and Settlements, LLC,purchased a set amount of the income stream generated by Ms. [redacted]'s pension for a currentlump-sum payment of cash. This transaction is virtually identical to the sale of a stream ofannuity payments from the settlement of a lawsuit in a structured settlement; but, instead of thecash flows coming from an annuity, Ms. [redacted] utilized her future pension payments. Due tothese facts, these transactions are not viewed as loans and do not contain an interest rate factor.In addition, because these are not loans, there is no licensure requirement to perform these typesof transactions.Section 3.10 of the agreement she executed is entitled "Purchase Price Less than Value ofPurchased Asset; Fair Consideration," and explicitly states that "the Purchase Price issignificantly less than the sum the Seller would receive during the Term if the Seller chose not tosell the Purchased Asset under the terms of this Agreement." Additionally, Exhibit C, DisclosureNo. 4 to the Agreement is entitled "Acknowledgement of Discount," and contains the followingdisclosure in all capitals, bold and underline: "SELLER WILL RECEIVE SUSTANTIALLYLESS MONEY THAN IF SELLER WERE TO RETAIN THE PERIODIC PAYMENTSCOMPRISING THE PURCHASED ASSET." Disclosure No. 4 then goes on to specificallystate the lump sum purchase price Ms. [redacted] is receiving, the total amount of payments Ms.[redacted] would have received if she had not sold her future income stream, and the differencebetween those two amounts.We empathize with Ms. [redacted] and wish to reach a timely resolution. We will refer this issue toour legal counsel for further follow up to see if an agreement can be reached regarding theremaining payments due on her contract. We would appreciate Ms. [redacted]'s assistance inresolving this matter as soon as possible.Sincerely,[redacted], President

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[I was offered $9700 for a repayment of $25000+. I Have been and am constantly harassed. When I tried to contact the company before the name change, the contact information was unattainable, for the Google search clearly referenced the prior name as a scam. I used to receive different numbers contact me about the former named company. the only difference now is the name and I'm being harassed and threatened by one primary person and one number even after I've made payments.]

Regards,

Business

Response:

March 25, 2015Ms. [redacted]Re: Complaint ID [redacted]

[redacted]Dear Ms. **,We are in receipt of your follow up letter referencing Complaint ID [redacted] ("Complaint"). Acopy is attached for reference.Ms. [redacted] makes reference to a contract she signed with us to receive a cash advance. In addition,she states that she feels she is being "constantly harassed" by persons from our company. She alsorefers to the fact that the company has changed its name and information she found on the internet.Based on our review of information, it appears the last contact we have had with Ms. [redacted] wasback on January 21, 2015. At that time, our representative spoke with her regarding her accountsdelinquent balance fuid her lack of recent payments. Ms. [redacted] and our representative agreed onwhen she would re-start her payments but none have been received since their call.Future Income Payments, LLC, was previously known as Pensions, Annuities and Settlements,LLC. I am unsure what contact information Ms. [redacted] found on the internet, but we wouldappreciate the opportunity to work with her towards an equitable solution to this matter. Wesincerely apologize for the negative experience she has had with ow· company and wish to startback up a dialogue with Ms. [redacted] regarding her past due amounts. We would appreciate hercontacting [redacted] at [redacted] to discuss this matter further.Sincerely,[redacted], President

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[I have been in constant contact with [redacted] and yes, we agreed on a payment resolution, however, I asked for the agreement in writing. He sent me an email and days later I received a letter in the physical mailbox from the company different from the terms of our agreement. I refuse to stay in contact with [redacted]. He is the harasser. You still have not explained to me how charging $25,000+ is not excessive for a $10,000 loan and not abuse of a disabled veteran's income. How is this not interest?]

Regards,

Great place to do business with fast and easy for anybody looking to do a cash advance to help pay for those unforseen expenses

Everyone with Future Income Payments was very helpful and nice to me..during my process in getting my cash advance.

Review: I entered into a contract with this company and was told at first I would get my funding in 24 to 48 hours after everything was processed which was Feb 2 2015 then on Feb 3rd 2015 I was told by a person named [redacted] That he had sent it to funding and that I would see the money in my account within 3 to 5 days which would have been Feb 9th 2015. still no money on Feb 10th I was told my a person named [redacted] that actually it takes 5 to 7 days which would have been yesterday Feb 10th 2015 He said it should be in my account today Feb 11th 2015. The money is still not in my account and in 18 days they are already going to start taking payments from my account. This has caused some hardships for my wife and I as we were counting on that money to catch up some bills which we had to make arrangements with our mortgage company cause we had to use that money for another big expense. I tried to email them and get no response. Also I was told by all the people who I have dealt with if I had and questions to contact them personally and when I try I get no response from them. Also on Feb 9th 2015 I was told 2 times some one would call me back that day with an update and no one did. I am glad there is a company like this out there for some of us who for reasons can't get the money any other way.But it would have been nice to know right from the beginning how long it was actually going to take an I may have been able to take steps to do something else. Just felt like people said what they had to to get the business and contract signedDesired Settlement: To get funded cause I have no other choice now. And in the future I would hope they would train all their staff and put into place a policy so everyone uses the same time frame throughout the whole process so people don't feel misled.

Business

Response:

VIA EMAILFebruary 25, 2015Ms. [redacted]4747 Viewridge Avenue, Suite 200San Diego, CA 92 123-1688Re: Complaint ID [redacted], [redacted]Dear Ms. **,We are in receipt of your email referencing Complaint ID [redacted] ("Complaint"). A copy isattached for reference.We apologize for any inconvenience we have caused Mr. [redacted]. Mr. [redacted] makesreference to his multiple discussions with representatives regarding the delay/miscommunicationrelated to receiving the cash advance funds he had contracted to receive. We acknowledge andagree to these facts as stated, but please understand that there was never any intent to mislead orprovide false information to Mr. [redacted].We at Future Income Payments, LLC ("FIP") attempt to provide outstanding customer service toevery person we deal with. This was obviously not the case with Mr. [redacted], who did notreceive the level of service that we want for our customers. In this case, we will review thevarious communications and call logs at our disposal and use this information to provide furthertraining to all our representatives in order to avoid a recurrence of this unfortunate situation.Our Company strives to have customers funded as quickly as possible, which can occur withinthree business days from when all the supporting documents are received. This assumes all thedocuments are in good order and there are no items that require further clarification. There is nota contractual stipulation that funding will occur within three business days. Unfortunately, thecase of Mr. [redacted] was one such instance where we were unable to meet our goal, due in partto confusion by us, availability of matching funds, and miscommunication of the proper timingof events.Based on review of current information, it appears Mr. [redacted] was funded by our partner onFebruary 12,2015 and received access to the funds at his bank on February 17,2015. This delayin access to the funds is due to banking rules and regulations related to ACH transfers and are outof our control.We sincerely apologize for any inconvenience the delay has caused Mr. [redacted]. We will usethis experience to improve our customer service and procedures in order to hopefully prevent thisfrom happening in the future.Sincerely,[redacted], President

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I do appreciate the fact they responded and the fact I did get funded. I would like to point out and thank [redacted] for his concern in resolving this issue and checking on it for me.

Regards,

I had a very good experience with the representatives of Future Income payments.

The whole workforce very helpful from beginning to end of the process. The process smooth flowing to the end. Best wishes to everyone.

Cash advance company has had excellent customer service throughout the whole process. Would recommend. Quick servic E and communication on point.

I found future income payments inc. To be very helpful, fast, courteous in the process of my loan.

Your business has been very helpful to me. Thanks for your help.

Had a pleasant experience dealing with this business! Both representatives, [redacted] & [redacted], were super nice and explained everything during the whole process. I am supposed to have my funds tomorrow, so I can't yet speak for the funding dept. or their timeliness.

I applied for an $8000 loan and they wanted the repayment to be $987.00 for 60 months. That's an APR of around 145%. The total of the payments would have been $59,220. Loan Sharks.

Review: I contact this company about a Pension Loan and they ran my credit (which I told them was not good) but they said that did not matter. When [redacted] came back on the phone she said Congratulations you quality for the pension funding and you are in Catorary A which is great. She told me to send in Copy of award letter for pension also copy of my Social Security award letter, pay stubs, and etc which I did. Then I got a call from [redacted] and she said she would be contacting our bank and my husbands Pension office on a 3 way conference call to veriify his pension amount whick she did. She also said I needed to send in page 11 of part of the contract and it stated we were selling his pension which that is not the case so I told her I could not send it in until I had full contract stating how much money we were getting and how much the payment was and she said ok. She said the funding depart. would be sending me by email the full contract, well I never got it, I called & was told we we did not meet the companies guidlines and was turned down. I asked what the guidelines were & how did we not meet them & she said she could not disclose that information. I told her since we were turned down they should let me know why but was told again they do not disclose that. I belevie it was because of the paper I would not send until I had full contract and I think they were trying to pull a fast one over me. I still want them to let me know why we were turned down when we were told at first we quailllified.Desired Settlement: To have the Company call me and if they still refuse the loan to at least let me know the reason and what part of their guidelines we did not meet because online we met their guidlines.

Business

Response:

Dear Ms. [redacted],We are in receipt of your email referencing Complaint ID [redacted] (“Complaint”). A copy is attached for reference.We apologize for the inconvenience we have caused Mr. & Mrs. [redacted]. Mr. & Mrs. [redacted] make reference to originally being approved for a cash advance but then, later in the process, being denied the cash advance. We acknowledge and agree to these facts as stated. They also feel the reason given for the denial was not clearly relayed by our representative and may relate to their request to receive the complete contract prior to signing and returning a requested page of the agreement. Please be assured, there was no intent to mislead or provide false information to Mr. & Mrs. [redacted].Upon review of various communications and call logs at our disposal related to Mr. & Mrs. [redacted], we have determined that the denial of the cash advance was due to an underwriting procedure that is performed prior to sending out a contract for signature. This process requires us to use a third party to determine the health of the applicant’s bank account. Once this procedure was run for the [redacted]’s, it was determined that the results of the test did not meet the criteria to move forward with the application. At that time, our representative should have explained that the decline was a result of this procedure being performed and that the results obtained did not meet the underwriting guidelines. Based on the comments made in this complaint, it appears we did not meet the level of customer service and transparency that we strive for as a company in this instance.We sincerely apologize for any inconvenience we have caused Mr. & Mrs. [redacted]. We will use this experience to provide further training to all our representatives and improve our customer Service and procedures in order to hopefully prevent this from happening in the future.Sincerely, [redacted], [redacted]

They have been very helpful with my cash advance so far so good

I have worked with associated [redacted], [redacted], and [redacted] on getting a cash advance. The process was easy and the associates were very professional and efficient. The cash advance will help me get some new furniture which I desperately need. Thank you Future Income payments LLC.

Randy Locke was very helpful and always answered my calls and was quick to return my calls I would recommend this company to many of my friends. All my questioned were answered and replied to.

I have to say that working to get my cash advance with this company went smoothly and quickly. Everything was organized in a way that I could understand and make an informed decision to enter into this transaction. The people that assisted me were the most polite and friendly people I've had the pleasure of dealing with. If I should ever need assistance in the future regarding a difficult situation I'm dealing with, I will not hesitate to reach out to this company again.

Outstanding and prompt service! Future Income Payments came through for me when no one else would. Thank you, Thank you and Thank you!

I was pleased with the personnel who handled my request. The personnel was professional, courteous, clear & concise. They made sure that I understood every aspect of the process. I appreciated all the assistance I received.

I was extremely skeptical about this funding opportunity that my wife and I desperately needed. We spoke to the advisors, looked over our options which were limited due to our financial needs but we went ahead and filled out all the necessary documents for funding. The date we submitted our application was the 2nd of march 2016, on the morning of the 3rd we received a call from our funding specialist to inform us we were good to go and that our funds would be deposited in 3 to 5 business days.

On the evening of the 3rd I came across the Revdex.com site and found what could be determined as a deep sense of stress since there were a few comments that stated the difficulty in receiving there funds. To our true surprize and amazement the funds were deposited on 7th. Time line from approval to deposit was actually 2 business days since we had a weekend. Amazing and thank you.

For those contemplating yes it is extremely expensive, the company does not hide this reality, so be cautious, but again if you are reading this than you are probably in the same financial situation as my wife and I are.

Overall EXCELLENT in all regards.

Paul