Gamestop

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our companyUpon investigation, it appears your order was cancelled due to payment failuresThere was an attempt to collect payment via [redacted] however, we received the following message when we attempted to collect payment: [redacted] : The Authorization Transaction encountered the following errors, This transaction couldn't be completedPlease redirect your customer to [redacted] When we have a payment failure we send you an email stating thus in order to get it corrected in timeDue to this error, we would like to attempt to place and order for youThe switch will not be available until the second batch is made available from NintendoThis should be sometime in AprilPlease feel free to call our corporate office so we may discuss this over the phone and see if we can secure you this limited newly released console817-424-option to speak with the operatorthe department you will want to speak with is Customer Care Escalations int he corporate officeWe are available Monday through Friday am to pm.If you have additional questions, I am here for you [redacted] *|Revdex.com Liaison| GameStop | Service Matters

Also, if you look on my account you will see that the items were returned for a reason to Gamestop on [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below Regards, [redacted] ***

Dear ***On behalf of Gamestop, we apologize for this poor experience in association with our company I created a replacement order for the missing Gift Card This card should be received in a few hours; the gift card order number is [redacted] .If you have additional questions, I am here for you [redacted]

Complaint [redacted] I am rejecting this response because:They sent me an email saying a replacement order has been made and it should be on its way soon, but I still have not received itThey have given me the digital gift card number ONLY, NOT the actual digital gift card that I bought, which includes the pin (NEEDED to make a purchase)I have received the same message in many different ways (over the phone, over email) from Games

Dear [redacted] , On behalf of GameStop, we apologize for this poor experience in association with our company We have notified the district manager of the store in which this issue has taken place You will be contacted by them shortlyIf you have additional questions, I am here for you [redacted] *|Revdex.com Liaison|GameStop|ServiceMatters

Dear [redacted] On behalf of Gamestop, we apologize for this poor experience in association with our company We have notified the district manager of the store in which this issue has taken place You will be contacted by them shortlyIf you have additional questions, I am here for you [redacted]

Dear [redacted] On behalf of Gamestop, we apologize for this poor experience in association with our company I have refunded all of the items that you returned to us, I was unable to process exchanges as we are now currently out of stock Please remember all cancelled order were not charged to your account.If you have additional questions, I am here for you [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below.I have not yet received the checkI am dissatisfied with the length of time this simple matter has taken to be resolved Regards, [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our companyUpon investigation, the account in question has never been in your name, therefore we cannot release sensitive account information to youHowever, it was discovered that the life time points earned was 23,On 1/16/23,points expired after whole year of no account activityThe 46,you are inquiring about would be the amount after the expired points were added back onSo lifetime points of 23,plus the expired 23,points would add up to the 46,you inquired about.On 5/16/16, 17,points expired after non use for a yearI have refunded those points and now you have a points balance of 17,Should your account expire again after one year of non activity, there is a possibility that we might not be able to refund those points a third time If you have additional questions, I am here for you [redacted] *|Revdex.com Liaison| GameStop | Service Matters

Complaint: [redacted] I am rejecting this response because: the CODE does not WORK - I get this error code: 009-The activation code you entered could not be recognized Regards, [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint [redacted] and find that this resolution is satisfactory to me. Regards, [redacted]

Good morning, [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.All GameStop locations are required to represent the games they have in stock by having a case of the game out on the sales floor, and manufacturers are aware of our sales and marketing techniquesGameStop's procedure for this is to "gut" new copies that are sent to our retail locationsFirst, the disc or cartridge and any sensitive materials (such as booklets and downloadable content) are taken out of the case and safely stored in a sleeveThe case from this "gutted" copy is then displayed on the sales floor with the appropriate price sticker.New copies of games will always have at least one “gutted” copy on the sales floor while our pre-owned games will usually have two copiesOur new games are still new, even though we have to open one copy to represent it on the sales floorThis policy was put in place to accurately represent a manufacturer's product to our guests and to show what is in stock at our retail locationsShould one of our guests ask for a sealed copy, we do what is in our power to provide that to them if possibleWhile we completely understand your frustration with the situation we always try to offer our customers an option outside of taking the display copy from the shelves, such as visiting another GameStop location, or having the product shipped to your home from our warehouseIf neither of these options are available, and a "gutted" copy is sold, the associate on duty will re-seal the case with a resealable bag or labelOur return policy of new games still applies to "gutted" copies, since they are still new, and have not been used in any shape, form or fashionIf you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards, [redacted] *.|Revdex.com Liaison| GameStop | Service Matters

Good morning, ***I sincerely apologize for my delay in response- I have been out of officeThank you for being so patient.I show that your replacement copy has been delivered, however if you would like to have the tracking number for documentation purposes it can be found under UPS Tracking [redacted] Please let me know if there were any issues with the conditionAs for the Pokemon plush, it is currently on a backorder status however we expect it to be fulfilled later this weekIf you would like, we can keep the order active, or if you preferred I could cancel itIn regards to your Pokemon Cards from Order [redacted] , I attempted to process a replacement with overnight delivery however we are out of stock at this timeI have processed a full refund for these items to go back to your original payment methodDepending on your financial institution, it can take anywhere between 3-business days for this to be processed into your account.Lastly, thank you for your feedbackWhile we are fully staffed and it is peak season, our call volume has definitely been higher than this holiday, compared to the last fewWe have been actively working on ways to alleviate it, as we understand that it is a major inconvenience to our guestIf you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards, [redacted] *.|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of Gamestop, we apologize for this poor experience in association with our company I have spoken with the District Leader and have been told that you will be contacted once they have returned to work.If you have additional questions, I am here for you [redacted]

Good Morning ***,Thank you for your response. I still show that this card ( [redacted] ) has a Working Balance of 306.80. I am unable to fix this issue without you first going to a GameStop store. Please go to a GameStop store and have them call their store dedicated hot line in order for us to transfer the funds from this defective card to a new trade card.If you have additional questions, I am here for you. [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThe game code they provided was not for the correct game but I did receive the gift card for the purchased amount and I was able to repurchase the game and I am happy with the outcome Regards, [redacted]

Good afternoon, ***It appears that the agent had processed a return label to be sent to an alternate e-mail addressI have processed one to be sent to your provided e-mail address of [redacted] You can expect to see this arrive within the next hours, however if it's been past the provided time frame and you still have not seen it arrive, please do not hesitate to let me know so that I may continue assisting youIf you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards, [redacted] **|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of Gamestop, we apologize for this poor experience in association with our company As this order was done well over four months ago, we recommend that you dispute these charged with your financial institution and you state this is fraud All fraudulent charges need to be taken to your financial institution to help prevent further fraud taking place on your account.If you have additional questions, I am here for you [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below.Your response equals, "OH WELL" That is not good enough Regards, [redacted] ***

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our companyI was unable to locate any online order and couldn't find any store information based off of what you had providedIf you would please respond by rejecting this resolution with the following information:Transaction Date:System Serial Number:Transaction Information/Online order:Store Location:We are aware of the issue with our website saying accessory and the stores computer saying its category is a consoleI have escalated that issue with out IT team to make sure all programs are under the same categoryWe thank you for bringing this to our attention If you have additional questions, I am here for you [redacted] *|Revdex.com Liaison| GameStop | Service Matters