Garcinia Cambogia Pure

I received a product, the would not return it without charging me a feeThey were very rude and disrespectful when I called to handle the situationThey also have many phone numbers and websites for the same productOver just awful!!

To Whom It May Concern: We are disappointed that this customer is unhappy with her experience with our company and we are diligently working towards a resolution regarding this complaint Angela places her order for the product Garcinia Cambogia Pure on January 23, The customer paid shipping fees at this time for a 30-day supply of the product Garcinia Cambogia Pure and receiving a 14-day trial period The “Free Trial” pertains to the time we are allowing our customers to use our product before their commitment to purchase the product, not for the actual product During their initial trial, customers who are unsatisfied with the product are free to call our customer service agents to cancel within the trial period without ever being charged the purchase priceCustomers are also free to call into our customer service center and have their trials extended if they feel they need more time to review the potential benefits of its use before they commit Our customer service number is made available to the consumer right after their initial purchase, as we send an order confirmation email to the email address they used to order their trial We also have the number disclosed on the packing slip and brochure that accompanies the product when it is shipped, our website, and the number is also located on the product itself The terms and conditions are also made available via our website, and there is a click-accept terms and conditions box during the checkout process that links the consumer directly to the terms and conditions for further review before their purchase commitment Customers enrolled in our Membership Program have the opportunity to cancel their Memberships at any time, and return the product to our warehouse for a full refund, no questions asked We also provide partial refunds to consumers that are not satisfied with our products, or don’t wish to be enrolled within our Membership program, but wish to keep the product anywayOur customer service center is available 24-including holidays On January 23, this customer was charged for the Garcinia Cambogia Pure product; and by doing do the customer was registered as an auto delivery customer When Angela contacted the Customer Service support about cancelling her account, per her request on January 23, 2016, the customer service department implemented that no additional charges would be applied to her account as requested According to the customer account, the customer accepted an Early Cancel Save Sale (38.71) offer for this order The terms of this agreement, $will be charged to the customer on January 23, 2016, and all future orders to this customer will be discontinued with that the customer can keep the trial order that has already been received We hope this will satisfy her concerns as well abide by our policies

To [redacted] ***We have received your complaint and understand your frustrationWe’ve looked into the issue and it seems that our auto refund system is not working correctly in this caseWe’re in the process of sending a refund by cheque to the address you provided, with the value of $89.00.We apologize for the inconvenience and encourage you to reach out to us if any other issues arise

To Whom It May Concern: We are disappointed that this customer is unsatisfied with her experience with our company and we are diligently working towards a resolution regarding this complaint [redacted] placed her order for the product Garcinia Cambogia on May 12th The customer paid shipping fees at this time for a day supply of the product Garcinia Cambogia and receiving a day trial periodThe “Free Trial” pertains to the time we are allowing our customers to use our product before their commitment to purchase the product, not for the actual product During their initial trial, customers who are unsatisfied with the product are free to call our customer service agents to cancel within the trial period without ever being charged the purchase priceCustomers are also free to call into our customer service center and have their trials extended if they feel they need more time to review the potential benefits of its use before they commit Our customer service number is made available to the consumer right after their initial purchase, as we send an order confirmation email to the email address they used to order their trial We also have the number disclosed on the packing slip and brochure that accompanies the product when it is shipped, our website, and the number is also located on the product itself The terms and conditions are also made available via our website, and there is a click-accept terms and conditions box during the checkout process that links the consumer directly to the terms and conditions for further review before their purchase commitment Customers enrolled in our Membership Program have the opportunity to cancel their Memberships at any time, and return the product to our warehouse for a full refund, no questions asked We also provide partial refunds to consumers that are not satisfied with our products, or don’t wish to be enrolled within our Membership program, but wish to keep the product anywayOur customer service center is available 24-including holidays We have discontinued any future recurring charges at present, however we are confident our practices were transparent and straightforward when this transaction took place

I ordered the product with a fourteen day trial and within a week they charged my account the full priceWhen I called about it they said I was past my trial dateThey said the trial started when I ordered itThey would not refund my money and were very rude and argumentativeI also noticed they have different numbers

Hello, Thank you for taking the time to let us know of your customer service experienceWe have looked into it all and will be dealing with the customer service teamWe've also refunded your money to your credit cardYou should see it on your statement in the next business days The reason why it takes so long, is because of the banksThe refund transaction number is [redacted] If you don't see anything in the next business days, please don't hesitate to contact us via email at [email protected] and can follow up with thisThank you Corporate Headquarters

Hello ***, We have received your complaint and we are very sorry to hear that you did not have a good experience with Garcinia PureWe have since refunded your account the full $and $disputed amountsAgain, we're very sorry for this inconvenience and we encourage you to contact us if you have any other concerns

Hello ***, We have reviewed your complaint and we're very sorry that you had this experience with Garcinia Pure.I have since refunded your account the $and you should see the money refunded to your account in 5-business days.Please reach out again if there are any issues in the futureThank you

To Whom It May Concern: We are disappointed that this customer is unhappy with her experience with our company and we are diligently working towards a resolution regarding this complaintColleen places her order for the product Garcinia Pure and Green Coffee Pure on June 3, The customer paid shipping fees at this time for a 30-day supply of the product Garcinia Pure and Green Coffee Pure and receiving a 14-day trial periodThe “Free Trial” pertains to the time we are allowing our customers to use our product before their commitment to purchase the product, not for the actual product During their initial trial, customers who are unsatisfied with the product are free to call our customer service agents to cancel within the trial period without ever being charged the purchase priceCustomers are also free to call into our customer service center and have their trials extended if they feel they need more time to review the potential benefits of its use before they commitOur customer service number is made available to the consumer right after their initial purchase, as we send an order confirmation email to the email address they used to order their trial We also have the number disclosed on the packing slip and brochure that accompanies the product when it is shipped, our website, and the number is also located on the product itselfThe terms and conditions are also made available via our website, and there is a click-accept terms and conditions box during the checkout process that links the consumer directly to the terms and conditions for further review before their purchase commitmentCustomers enrolled in our Membership Program have the opportunity to cancel their Memberships at any time, and return the product to our warehouse for a full refund, no questions asked We also provide partial refunds to consumers that are not satisfied with our products, or don’t wish to be enrolled within our Membership program, but wish to keep the product anywayOur customer service center is available 24-including holidaysOn June 18, this customer was charged for the Green Bean Coffee product and on June 30, charged for Garcinia Pure product and by doing do the customer was registered as an auto delivery customer Since, we had not received any communication from the customer to our support center at this time with any concerns on their accountWhen Colleen contacted the Customer Service support about cancelling her account, per her request on July 23, 2015, the customer service department implemented that no additional charges would be applied to her account as requestedThe customer was then issued a Return Merchandise Authorization (RMA) number [redacted] July 23, for Garcinia PureOrder ID [redacted] The customer was also issued Merchandise Authorization (RMA) number [redacted] July 23, for Green Bean Coffee Order ID [redacted] Brief RMA (Return Merchandise Authorization) policy requirement explanation: At this time, in order for the consumer to receive a refund for the product for which they were charged, the policy clearly states that the consumer is to return the merchandise for each order within a 30-day time frame of receiving the RMA numberThere is no approved refund that can be issued until after we have received the returned products with RMA number at one of the addresses provided and confirmed to the consumer during the phone conversation on July 23, After review of the customer account, we found that the customer was issued a refund for the products Garcinia Pure Order ID# [redacted] on July 23, in the amount of $89.00, and for the product Green Bean Coffee Order ID# [redacted] a refund was issued on July 23, in the amount of $As for Order ID# [redacted] for Green Bean Coffee billed on June 18, 2015, unfortunately, as per our company policy, we have a strict 30-day refund policyWe are only able to issue refund(s) for the latest charge on the account that occurred within the last daysWe hope this will satisfy her concerns as well abide by our policiesClient Channel Services a service offered by Chargebacks911.comState Dispute Response Processing

To Whom It May Concern: We are disappointed that this customer is unhappy with her experience with our company and we are diligently working towards a resolution regarding this complaint [redacted] places her order for the product Garcinia and Coffee on March 24, The customer paid shipping fees at this time for a 30-day supply of the product Garcinia and Coffee and receiving a 14-day trial period The “Free Trial” pertains to the time we are allowing our customers to use our product before their commitment to purchase the product, not for the actual product During their initial trial, customers who are unsatisfied with the product are free to call our customer service agents to cancel within the trial period without ever being charged the purchase priceCustomers are also free to call into our customer service center and have their trials extended if they feel they need more time to review the potential benefits of its use before they commit When [redacted] contacted the Customer support about cancelling her account, per her request on March 30, 2016, the customer service department implemented that no additional charges would be applied to her account as requested Unfortunately, as per our company policy, the shipping fee is a nonrefundable charge We hope this will satisfy her concerns as well abide by our policies

Hello ***, We have received your complaint and we're very sorry to hear that you did not have a great experience with Garcinia PureWe have since refunded your account the disputed $for both the Garcinia and the Green Coffee products and we hope that you contact us again in the future if you have any other questions or concerns

To [redacted] We have received your complaint and understand your frustrationWe’ve looked into the issue and it seems that our auto refund system is not working correctly in this case We’re in the process of sending a refund by cheque to the address you provided, with the value of $We apologize for the inconvenience and encourage you to reach out to us if any other issues arise

To Whom It May Concern: We are disappointed that this customer is unhappy with her experience with our company and we are diligently working towards a resolution regarding this complaint Sheila places his order for the products Garcinia and Coffee on April 1, The customer paid shipping fees at this time for a 30-day supply of the products Garcinia and Coffee and receiving a 14-day trial period The “Free Trial” pertains to the time we are allowing our customers to use our product before their commitment to purchase the product, not for the actual product During their initial trial, customers who are unsatisfied with the product are free to call our customer service agents to cancel within the trial period without ever being charged the purchase price Customers are also free to call into our customer service center and have their trials extended if they feel they need more time to review the potential benefits of its use before they commit Our customer service number is made available to the consumer right after their initial purchase, as we send an order confirmation email to the email address they used to order their trial We also have the number disclosed on the packing slip and brochure that accompanies the product when it is shipped, our website, and the number is also located on the product itself The terms and conditions are also made available via our website, and there is a click-accept terms and conditions box during the checkout process that links the consumer directly to the terms and conditions for further review before their purchase commitment Customers enrolled in our Membership Program have the opportunity to cancel their Memberships at any time, and return the product to our warehouse for a full refund, no questions asked We also provide partial refunds to consumers that are not satisfied with our products, or don’t wish to be enrolled within our Membership program, but wish to keep the product anywayOur customer service center is available 24-including holidays On April 16, this customer was charged for the Garcinia and Coffee products and by doing do the customer was registered as an auto delivery customer Since, we had not received any communication from the customer to our support center at this time with any concerns on their account When Sheila contacted the Customer Service support about cancelling his account, per his request on April 16, 2016, the customer service department implemented that no additional charges would be applied to his account as requested and cancelled his account The customer was then issued an RMA number for the return of the products According to the customer account the customer was issued a partial refund for product Garcinia issued on April 16, in the amount of $There was a refund issued for product Coffee issued on April 16, in the amount of $ We hope this will satisfy her concerns as well abide by our policies

I called in on March 23rd to cancel my orderI spoke with a guy on the phoneAt first he acted like I never placed and order and said he could not see an account for my name etcThis became very frustrating because my card was charged by that company for the shipping of the productsAfter going back and forth with this rude man, he said oh he finally saw it in their systemI told him to kindly cancel my order because I bought the product for a friend who wanted to try itHe said sure and that I'll be getting and emailThat email never came, and today I'm getting alerts from my bank that this company has charged me $plus $I called in an spoke with another rep and she was rude as wellShe said basically I never called in to cancelI have the screenshot of the date and time I called this company because this was the first time I'd call their numberThese people would not admit that they were wrong by trying to swindle me out of money [redacted] poor service!!!!! Y'all should be more sympathetic when customers call in, especially when you reps are not doing your jobsTo make it worse I was not even upset when I called in today 4/3/to dispute the charges on my cardAs I was explaining to [redacted] she cut me off in mid-sentence and had an attitudeI am very very very disgusted now!!!!!!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedSo far I have not recieved the refundI will leet you know if I don't recieve it shortlyThank you very much Regards, [redacted]

To Whom It May Concern: We are disappointed that this customer is unhappy with her experience with our company and we are diligently working towards a resolution regarding this complaint [redacted] places her order for the product Garcinia and Coffee on January 28, The customer paid shipping fees at this time for a 30-day supply of the product Garcinia and Coffee and receiving a 14-day trial period The “Free Trial” pertains to the time we are allowing our customers to use our product before their commitment to purchase the product, not for the actual product During their initial trial, customers who are unsatisfied with the product are free to call our customer service agents to cancel within the trial period without ever being charged the purchase priceCustomers are also free to call into our customer service center and have their trials extended if they feel they need more time to review the potential benefits of its use before they commit Our customer service number is made available to the consumer right after their initial purchase, as we send an order confirmation email to the email address they used to order their trial We also have the number disclosed on the packing slip and brochure that accompanies the product when it is shipped, our website, and the number is also located on the product itself The terms and conditions are also made available via our website, and there is a click-accept terms and conditions box during the checkout process that links the consumer directly to the terms and conditions for further review before their purchase commitment Customers enrolled in our Membership Program have the opportunity to cancel their Memberships at any time, and return the product to our warehouse for a full refund, no questions asked We also provide partial refunds to consumers that are not satisfied with our products, or don’t wish to be enrolled within our Membership program, but wish to keep the product anywayOur customer service center is available 24-including holidays On February 12, this customer was charged for the Garcinia and Coffee product; and by doing do the customer was registered as an auto delivery customer Since, we had not received any communication from the customer to our support center at this time with any concerns on their account When [redacted] contacted the Customer Service support about cancelling her account, per her request on March 14, 2016, the customer service department implemented that no additional charges would be applied to her account as requested After reviewing the customer account, and the tracking information on the products shipped, we shown the product has been delayedTherefore, we have issued a refund on both products, and the customer may keep the products shipped to them A refund for the product Garcinia was issued on March 17, in the amount of $89.00, a refund for the product Coffee was also issued on March 17, in the amount of $ Refunds are made to the source of the original payment, and processing generally takes to business days We hope this will satisfy her concerns as well abide by our policies

To Whom It May Concern: We are disappointed that this customer is unhappy with his experience with our company and we are diligently working towards a resolution regarding this complaint [redacted] places his order for the product Garcinia and Coffee on February 8, The customer paid shipping fees at this time for a 30-day supply of the product Garcinia and Coffee and receiving a 14-day trial period The “Free Trial” pertains to the time we are allowing our customers to use our product before their commitment to purchase the product, not for the actual product During their initial trial, customers who are unsatisfied with the product are free to call our customer service agents to cancel within the trial period without ever being charged the purchase priceCustomers are also free to call into our customer service center and have their trials extended if they feel they need more time to review the potential benefits of its use before they commit Our customer service number is made available to the consumer right after their initial purchase, as we send an order confirmation email to the email address they used to order their trial We also have the number disclosed on the packing slip and brochure that accompanies the product when it is shipped, our website, and the number is also located on the product itself The terms and conditions are also made available via our website, and there is a click-accept terms and conditions box during the checkout process that links the consumer directly to the terms and conditions for further review before their purchase commitment Customers enrolled in our Membership Program have the opportunity to cancel their Memberships at any time, and return the product to our warehouse for a full refund, no questions asked We also provide partial refunds to consumers that are not satisfied with our products, or don’t wish to be enrolled within our Membership program, but wish to keep the product anywayOur customer service center is available 24-including holidays On February 23, this customer was charged for the Garcinia product on February 27, charged for Coffee product and by doing do the customer was registered as an auto delivery customer Since, we had not received any communication from the customer to our support center at this time with any concerns on their account When [redacted] contacted the Customer Service support about cancelling his account, per his request on April 5, 2016, the customer service department implemented that no additional charges would be applied to his account as requested, therefore the customer’s account has been cancelled After reviewing the customer account, we have issued the customer a refund per their requestA refund for the product Coffee was issued on April 8, in the amount of $Also a refund was issued for the product Garcinia, this was also issued on April 8, 2016, in the amount of $The customer total refund issued is $ Refunds are made to the source of the original payment, and processing generally takes to business days Unfortunately, there will be no additional refund issued to this customer due to our 30-day return policyAccording to our records the customer has pass the allotted time frame We hope this will satisfy his concerns as well abide by our policies

To Whom It May Concern:We are disappointed that this customer is unhappy with her experience with our company and we are diligently working towards a resolution regarding this complaint.Linda places her order for the product Garcinia Pure and Green Coffee Pure on July 21, The customer paid shipping fees at this time for a 30-day supply of the product Garcinia Pure and Green Coffee Pure and receiving a 14-day trial period.The “Free Trial” pertains to the time we are allowing our customers to use our product before their commitment to purchase the product, not for the actual product During their initial trial, customers who are unsatisfied with the product are free to call our customer service agents to cancel within the trial period without ever being charged the purchase priceCustomers are also free to call into our customer service center and have their trials extended if they feel they need more time to review the potential benefits of its use before they commit.Our customer service number is made available to the consumer right after their initial purchase, as we send an order confirmation email to the email address they used to order their trial We also have the number disclosed on the packing slip and brochure that accompanies the product when it is shipped, our website, and the number is also located on the product itself.The terms and conditions are also made available via our website, and there is a click-accept terms and conditions box during the checkout process that links the consumer directly to the terms and conditions for further review before their purchase commitment.Customers enrolled in our Membership Program have the opportunity to cancel their Memberships at any time, and return the product to our warehouse for a full refund, no questions asked We also provide partial refunds to consumers that are not satisfied with our products, or don’t wish to be enrolled within our Membership program, but wish to keep the product anywayOur customer service center is available 24-including holidaysOn August 5, this customer was charged for the Garcinia Pure product; and on August 5, charged for Green Coffee Pure product and by doing do the customer was registered as an auto delivery customer Since, we had not received any communication from the customer to our support center at this time with any concerns on their account.When Linda contacted the Customer Service support about cancelling her account, per her request on August 6, 2015, the customer service department implemented that no additional charges would be applied to her account as requested.Linda accepted an Ongoing Clean Cancel offer for these orderUnder the terms of this agreement, the customer will keep the most recently received order, and no refunds will be issued; all future orders to this customer will be discontinuedUpon further review of the customer account, the customer has filed a dispute of charges with their cardholder or bankBecause these charges were being investigated, we are no longer authorized to issue any changes or refunds to the customer’s accountThe customer’s accounts with us have been cancelled, and no future orders will be placed.I would recommend that the customer contact their bank for any further information regarding these chargesWe apologize for any inconvenienceClient Channel Services a service offered by Chargebacks911.comState Dispute Response Processing

Re: Case # [redacted] – [redacted] To whom it may concern, We are deeply sorry you had a poor experienceWe are eager to resolve any concerns and reach a satisfactory resolution, but unfortunately we found no results when searching your account with the provided details in this complaint (see below): [redacted] This is a genuine attempt to get to the bottom of your concernsPlease provide us with any of the following possible/alternate information you may have used to complete the order: · Alternate email address · Telephone number · Alternate names the account could be registered under (partner, family, friend) · Shortened forms of their own name (nickname) · Lengthened forms of their own name (full name) · Alternate spellings that you, or someone ordering with you, may have used on the order· The product/company you’re inquiring about · Customer ID/order ID number for the productThis will better enable us to identify the proper account so we can assist you with your requestAgain, we are dedicated to reaching a resolution and we look forward to hearing from you to provide the experience you should haveFurthermore, we can be reached at [email protected] directlyIf there is no additional information you can provide other than what is listed above, it is a possibility that this complaint was misrouted Warm Regards, [redacted] Dispute Resolution Agent

To Whom It May Concern:We are disappointed that this customer is unhappy with her experience with our company and we are diligently working towards a resolution regarding this complaint.Colleen places her order for the product Garcinia Pure and Green Coffee Pure on June 3, The customer paid shipping fees at this time for a 30-day supply of the product Garcinia Pure and Green Coffee Pure and receiving a 14-day trial period.The “Free Trial” pertains to the time we are allowing our customers to use our product before their commitment to purchase the product, not for the actual product During their initial trial, customers who are unsatisfied with the product are free to call our customer service agents to cancel within the trial period without ever being charged the purchase priceCustomers are also free to call into our customer service center and have their trials extended if they feel they need more time to review the potential benefits of its use before they commit.Our customer service number is made available to the consumer right after their initial purchase, as we send an order confirmation email to the email address they used to order their trial We also have the number disclosed on the packing slip and brochure that accompanies the product when it is shipped, our website, and the number is also located on the product itself.The terms and conditions are also made available via our website, and there is a click-accept terms and conditions box during the checkout process that links the consumer directly to the terms and conditions for further review before their purchase commitment.Customers enrolled in our Membership Program have the opportunity to cancel their Memberships at any time, and return the product to our warehouse for a full refund, no questions asked We also provide partial refunds to consumers that are not satisfied with our products, or don’t wish to be enrolled within our Membership program, but wish to keep the product anywayOur customer service center is available 24-including holidays.On June 18, this customer was charged for the Green Bean Coffee product and on June 30, charged for Garcinia Pure product and by doing do the customer was registered as an auto delivery customer Since, we had not received any communication from the customer to our support center at this time with any concerns on their account.When Colleen contacted the Customer Service support about cancelling her account, per her request on July 23, 2015, the customer service department implemented that no additional charges would be applied to her account as requested.The customer was then issued a Return Merchandise Authorization (RMA) number [redacted] July 23, for Garcinia PureOrder ID [redacted] .The customer was also issued Merchandise Authorization (RMA) number [redacted] July 23, for Green Bean Coffee Order ID [redacted] .Brief RMA (Return Merchandise Authorization) policy requirement explanation:At this time, in order for the consumer to receive a refund for the product for which they were charged, the policy clearly states that the consumer is to return the merchandise for each order within a 30-day time frame of receiving the RMA numberThere is no approved refund that can be issued until after we have received the returned products with RMA number at one of the addresses provided and confirmed to the consumer during the phone conversation on July 23, 2015.After review of the customer account, we found that the customer was issued a refund for the products Garcinia Pure Order ID# [redacted] on July 23, in the amount of $89.00, and for the product Green Bean Coffee Order ID# [redacted] a refund was issued on July 23, in the amount of $88.00.As for Order ID# [redacted] for Green Bean Coffee billed on June 18, 2015, unfortunately, as per our company policy, we have a strict 30-day refund policyWe are only able to issue refund(s) for the latest charge on the account that occurred within the last days.We hope this will satisfy her concerns as well abide by our policies.Client Channel Services a service offered by Chargebacks911.comState Dispute Response Processing