Garcinia Cambogia Pure

Hello,Thank you for your informationWe are sorry for the confusionWe have refunded the amount you requestedYou should see it back on your card, within the next business days. Thank you

Hello,
Thank you for your informationWe are sorry for the confusionWe have refunded the amount you requestedYou should see it back on your card, within the next business days.
Thank you

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
When it appears on my statement that I have been refunded then it will be resolved until then we will see I will keep in touch

Hello,
We are sorry for the inconvenience this has caused youWe have put you on the Do not call ListIf you continue to have any issues, please let us knowThank you

To Whom It May Concern:
Style', serif;">We are disappointed that this customer is unhappy with her experience with our company and we are diligently working towards a resolution regarding this complaintMichele places her order for the product Garcinia Pure and Green Coffee Pure on July 27, The customer paid shipping fees at this time for a 30-day supply of the product Garcinia Pure and Green Coffee Pure and receiving a 14-day trial periodThe “Free Trial” pertains to the time we are allowing our customers to use our product before their commitment to purchase the product, not for the actual product. During their initial trial, customers who are unsatisfied with the product are free to call our customer service agents to cancel within the trial period without ever being charged the purchase priceCustomers are also free to call into our customer service center and have their trials extended if they feel they need more time to review the potential benefits of its use before they commitOur customer service number is made available to the consumer right after their initial purchase, as we send an order confirmation email to the email address they used to order their trial. We also have the number disclosed on the packing slip and brochure that accompanies the product when it is shipped, our website, and the number is also located on the product itselfThe terms and conditions are also made available via our website, and there is a click-accept terms and conditions box during the checkout process that links the consumer directly to the terms and conditions for further review before their purchase commitmentCustomers enrolled in our Membership Program have the opportunity to cancel their Memberships at any time, and return the product to our warehouse for a full refund, no questions asked. We also provide partial refunds to consumers that are not satisfied with our products, or don’t wish to be enrolled within our Membership program, but wish to keep the product anywayOur customer service center is available 24-including holidaysOn August 18, this customer was charged for the Garcinia Pure product; and by doing do the customer was registered as an auto delivery customer. Since, we had not received any communication from the customer to our support center at this time with any concerns on their accountWhen Michele contacted the Customer Service support about cancelling her account, per her request on August 18, 2015, the customer service department implemented that no additional charges would be applied to her account as requestedThe customer was then issued a Return Merchandise Authorization (RMA) number ***on August 18, for Garcinia PureOrder ID ***Brief RMA (Return Merchandise Authorization) policy requirement explanation:
At this time, in order for the consumer to receive a refund for the product for which they were charged, the policy clearly states that the consumer is to return the merchandise for each order within a 30-day time frame of receiving the RMA numberThere is no approved refund that can be issued until after we have received the returned products with RMA number at one of the addresses provided and confirmed to the consumer during the phone conversation on August 18, After review of the customer account, we found that the customer did not return the product, per our request, therefore a refund was not issuedWith that being said we have granted the refund to the customer on January 15, 2016, in the amount of $The customer account has been flagged and no additional charges and or orders can be issued under the customer informationRefunds are made to the source of the original payment, and processing generally takes to business days.
We hope this will satisfy her concerns as well abide by our policiesClient Channel Services
a service offered by Chargebacks911.comState Dispute Response Processing

Hello ***,
We have reviewed your complaint and we're very sorry that you had this experience with Garcinia PureI have since refunded your account the $and you should see the money refunded to your account in 5-business
daysPlease reach out again if there are any issues in the future.
Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** *** ***

Hello ***, We have received your complaint and we're very sorry to hear that you did not have a great experience with Garcinia PureWe have since refunded your account the disputed $for both the Garcinia and the Green Coffee products and we hope that you contact us again in the future if
you have any other questions or concerns

To Whom It May Concern: We are disappointed that this customer is unhappy with her experience with our company and we are diligently working towards a resolution regarding this complaintAfter reviewing the customer’s account, I attempted to grand the customer *** the refund
for the product Coffee in the amount of $There was an error that occurred when processing the refund so we will be sending a paper check to the shipping address providedWe hope this will satisfy her concerns as well abide by our policies

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I will accept the response the business gave me when I see the $in my accountThey say it will be in my account in 5-business days but the Revdex.com will close the complaint if I do not respond in business daysI am rejecting so you do not close the complaintOnce I receive the refund I will accept and allow the complaint to be closed
Regards,
*** ***

To *** ***We have received your complaint and have reviewed it in detailUnfortunately, our company, Garcinia Pure does not currently, and has never sold the aforementioned "The Best Colon-Cleansing Diet" and therefore we do not have the ability to refund your purchaseIt is
possible that there was some confusion between Garcinia Pure and the company that you ordered "The Best Colon-Cleansing Diet" fromPlease let us know if there is anything else we can help you with

To Whom It May Concern: We are disappointed that
this customer is unsatisfied with her experience with our company and we are diligently working towards a resolution regarding this complaint *** placed her order for the product Garcinia Cambogia on May 12th The customer paid shipping fees at this time for a day supply of the product Garcinia Cambogia and receiving a day trial periodThe “Free Trial” pertains to the time we are allowing our customers to use our product before their commitment to purchase the product, not for the actual product. During their initial trial, customers who are unsatisfied with the product are free to call our customer service agents to cancel within the trial period without ever being charged the purchase priceCustomers are also free to call into our customer service center and have their trials extended if they feel they need more time to review the potential benefits of its use before they commit Our customer service number is made available to the consumer right after their initial purchase, as we send an order confirmation email to the email address they used to order their trial. We also have the number disclosed on the packing slip and brochure that accompanies the product when it is shipped, our website, and the number is also located on the product itself The terms and conditions are also made available via our website, and there is a click-accept terms and conditions box during the checkout process that links the consumer directly to the terms and conditions for further review before their purchase commitment Customers enrolled in our Membership Program have the opportunity to cancel their Memberships at any time, and return the product to our warehouse for a full refund, no questions asked. We also provide partial refunds to consumers that are not satisfied with our products, or don’t wish to be enrolled within our Membership program, but wish to keep the product anywayOur customer service center is available 24-including holidays. We have discontinued any future recurring charges at present, however we are confident our practices were transparent and straightforward when this transaction took place

Hello ***,We are sorry for this to happenWe have looked into your account and see that all charges have been refunded back on June 29, If you are still seeing the charges, we are going to need to talk to you over the phone at corporate headquartersWe apologize for any issues you are havingPlease give us a call, and ask for someone at corporate office to give you a call back, and let us know the best time to contact you.Thank you

To [redacted]
We have received your complaint and understand your frustrationWe've looked into the issue and it seems that our auto refund system is not working correctly in this case
We're in the process of sending a refund by cheque to the address you provided, with the value of $We apologize for the inconvenience and encourage you to reach out to us if any other issues arise

To [redacted]We have received your complaint and understand your frustration. We’ve looked into the issue and it seems that our auto refund system is not working correctly in this case. We’re in the process of sending a refund by cheque to the address you provided, with the value of $89.00.We...

apologize for the inconvenience and encourage you to reach out to us if any other issues arise.

To Whom It May Concern:
We are disappointed that this customer is unhappy
with her experience with our...

company and we are diligently working towards a
resolution regarding this complaint.
[redacted] places her order for the product Garcinia and
Coffee on January 28, 2016. The customer paid shipping fees at this time for a 30-day
supply of the product Garcinia and Coffee and receiving a 14-day trial period.
The “Free Trial” pertains to the time
we are allowing our customers to use our product before their commitment to
purchase the product, not for the actual product.  During their initial trial, customers who are
unsatisfied with the product are free to call our customer service agents to
cancel within the trial period without ever being charged the purchase price. Customers
are also free to call into our customer service center and have their trials
extended if they feel they need more time to review the potential benefits of
its use before they commit.
Our customer service number is made
available to the consumer right after their initial purchase, as we send an
order confirmation email to the email address they used to order their
trial.  We also have the number disclosed
on the packing slip and brochure that accompanies the product when it is
shipped, our website, and the number is also located on the product itself.
The terms and conditions are also made
available via our website, and there is a click-accept terms and conditions box
during the checkout process that links the consumer directly to the terms and
conditions for further review before their purchase commitment.
Customers enrolled in our Membership
Program have the opportunity to cancel their Memberships at any time, and
return the product to our warehouse for a full refund, no questions asked.  We also provide partial refunds to consumers
that are not satisfied with our products, or don’t wish to be enrolled within
our Membership program, but wish to keep the product anyway. Our customer
service center is available 24-7 including holidays.
On February 12, 2016 this customer was charged for
the Garcinia and Coffee product; and by doing do the customer was registered as
an auto delivery customer.  Since, we had
not received any communication from the customer to our support center at this
time with any concerns on their account.
When [redacted] contacted the Customer Service support
about cancelling her account, per her request on March 14, 2016, the customer
service department implemented that no additional charges would be applied to her
account as requested.
After reviewing the customer account,
and the tracking information on the products shipped, we shown the product has
been delayed. Therefore, we have issued a refund on both products, and the
customer may keep the products shipped to them.
A refund for the product Garcinia was
issued on March 17, 2016 in the amount of $89.00, a refund for the product Coffee
was also issued on March 17, 2016 in the amount of $88.00.
Refunds are
made to the source of the original payment, and processing generally takes 4 to
5 business days. 
We hope this will satisfy her concerns as well abide
by our policies.

To Whom It May Concern:
We are disappointed that this customer is unhappy
with her experience with our...

company and we are diligently working towards a
resolution regarding this complaint.
[redacted] places her order for the product Garcinia and
Coffee on March 24, 216. The customer paid shipping fees at this time for a
30-day supply of the product Garcinia and Coffee and receiving a 14-day trial
period.
The “Free Trial” pertains to the time
we are allowing our customers to use our product before their commitment to purchase
the product, not for the actual product. 
During their initial trial, customers who are unsatisfied with the
product are free to call our customer service agents to cancel within the trial
period without ever being charged the purchase price. Customers are also free
to call into our customer service center and have their trials extended if they
feel they need more time to review the potential benefits of its use before
they commit.
When [redacted] contacted the Customer support about
cancelling her account, per her request on March 30, 2016, the customer service
department implemented that no additional charges would be applied to her account
as requested.
Unfortunately,
as per our company policy, the shipping fee is a nonrefundable charge.
We hope this will satisfy her concerns as well abide
by our policies.

To Whom It May Concern:
We are disappointed that this customer is unhappy
with his experience with our...

company and we are diligently working towards a
resolution regarding this complaint.
[redacted] places his order for the product Garcinia and
Coffee on February 8, 2016. The customer paid shipping fees at this time for a 30-day
supply of the product Garcinia and Coffee and receiving a 14-day trial period.
The “Free Trial” pertains to the time
we are allowing our customers to use our product before their commitment to
purchase the product, not for the actual product.  During their initial trial, customers who are
unsatisfied with the product are free to call our customer service agents to
cancel within the trial period without ever being charged the purchase price. Customers
are also free to call into our customer service center and have their trials
extended if they feel they need more time to review the potential benefits of
its use before they commit.
Our customer service number is made
available to the consumer right after their initial purchase, as we send an
order confirmation email to the email address they used to order their
trial.  We also have the number disclosed
on the packing slip and brochure that accompanies the product when it is
shipped, our website, and the number is also located on the product itself.
 The terms and conditions are also made
available via our website, and there is a click-accept terms and conditions box
during the checkout process that links the consumer directly to the terms and
conditions for further review before their purchase commitment.
Customers enrolled in our Membership
Program have the opportunity to cancel their Memberships at any time, and
return the product to our warehouse for a full refund, no questions asked.  We also provide partial refunds to consumers
that are not satisfied with our products, or don’t wish to be enrolled within
our Membership program, but wish to keep the product anyway. Our customer
service center is available 24-7 including holidays. 
On February 23, 2016 this customer was charged for
the Garcinia product on February 27, 2016 charged for Coffee product and by
doing do the customer was registered as an auto delivery customer.  Since, we had not received any communication
from the customer to our support center at this time with any concerns on their
account.
When [redacted] contacted the Customer Service support
about cancelling his account, per his request on April 5, 2016, the customer
service department implemented that no additional charges would be applied to his
account as requested, therefore the customer’s account has been cancelled.



After reviewing the customer account, we
have issued the customer a refund per their request. A refund for the product Coffee
was issued on April 8, 2016 in the amount of $88.00. Also a refund was issued
for the product Garcinia, this was also issued on April 8, 2016, in the amount
of $44.50. The customer total refund issued is $132.50.
Refunds are made to the source of the original payment, and processing
generally takes 4 to 5 business days. 
Unfortunately,
there will be no additional refund issued to this customer due to our 30-day
return policy. According to our records the customer has pass the allotted time
frame.
We hope this will satisfy his concerns as well abide
by our policies.

To whom it may concern,   It is regretful that [redacted] is dissatisfied with our product and resolution. With that said, we are offering the opportunity to receive an additional refund (minus the $20 restocking fee PER PRODUCT, as per our agreed upon terms and conditions at the time of purchase)....

  Please use the following RMA numbers [redacted] for Garcinia and [redacted] for the Green Coffee product. PLEASE KEEP ALL TRACKING INFORMATION FOR FUTURE REFERENCE.   Upon return of the product with the proper RMA numbers, you will receive a refund minus the restocking fees. Please contact our customer service if you have additional questions.   We are confident this is a fair compromise.   Warm Regards

To Whom It May Concern:
We are disappointed that this customer is unhappy
with her experience with our...

company and we are diligently working towards a
resolution regarding this complaint.
Sheila places his order for the products Garcinia and
Coffee on April 1, 2016. The customer paid shipping fees at this time for a 30-day
supply of the products Garcinia and Coffee and receiving a 14-day trial period.
The “Free Trial” pertains to the time
we are allowing our customers to use our product before their commitment to
purchase the product, not for the actual product.  During their initial trial, customers who are
unsatisfied with the product are free to call our customer service agents to
cancel within the trial period without ever being charged the purchase price.
Customers are also free to call into our customer service center and have their
trials extended if they feel they need more time to review the potential
benefits of its use before they commit.
 
Our customer service number is made
available to the consumer right after their initial purchase, as we send an
order confirmation email to the email address they used to order their
trial.  We also have the number disclosed
on the packing slip and brochure that accompanies the product when it is shipped,
our website, and the number is also located on the product itself.
 
 The terms and conditions are also made
available via our website, and there is a click-accept terms and conditions box
during the checkout process that links the consumer directly to the terms and
conditions for further review before their purchase commitment.
 
Customers enrolled in our Membership
Program have the opportunity to cancel their Memberships at any time, and
return the product to our warehouse for a full refund, no questions asked.  We also provide partial refunds to consumers
that are not satisfied with our products, or don’t wish to be enrolled within
our Membership program, but wish to keep the product anyway. Our customer service
center is available 24-7 including holidays. 
 
On April 16, 2016 this customer was charged for the Garcinia
and Coffee products and by doing do the customer was registered as an auto
delivery customer.  Since, we had not
received any communication from the customer to our support center at this time
with any concerns on their account.
When Sheila contacted the Customer Service support
about cancelling his account, per his request on April 16, 2016, the customer
service department implemented that no additional charges would be applied to
his account as requested and cancelled his account.  The customer was then issued an RMA number
for the return of the products.
According to the customer account the customer was issued a partial refund
for product Garcinia issued on April 16, 2016 in the amount of
$31.15. There
was a refund issued for product Coffee issued on
April 16, 2016 in the amount of $30.80



We hope this will satisfy her concerns as well abide
by our policies.