Garcinia Cambogia Pure

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] *** P.S.I only saw a$discount returned in my account as of last week, but I will check with my bank this week for the remainder of the $full refundThank you for your follow-up

Hello ***, We've received your feedback and we are looking into the issue ourselvesOur records show that we refunded your purchase of $for our Green Coffee as well as $for our Pure Garcinia on 09/08/at 3:19pmWe're very sorry for the delay, however we also encourage you to speak with your bank as there may be an issue on that end of the transactionWe will also contact our CRM data base immediately and look into the problem furtherWe're very sorry for the inconvenience and we're doing everything possible to solve the issue for you

I ordered TWO products on a FREE Trial basis (and I only had to pay Shipping/ Handling.) All of a sudden I'm getting ALL KINDS of charges on items that I didn't even receive (or order.) When I called, they gave me this B.Sabout not being able to take those charge off my account completely since these pills (Suppliments?) were not cancelled in time How could I CANCEL them if I didn't order them? They did agree to take off about $77.00, but still being charged about $ It's almost impossible to STOP these shipments once you start them - even if it's just a simple request for a FREE SAMPLE

To whom it may concern, It is regretful that [redacted] is dissatisfied with our product and resolutionWith that said, we are offering the opportunity to receive an additional refund (minus the $restocking fee PER PRODUCT, as per our agreed upon terms and conditions at the time of purchase) Please use the following RMA numbers [redacted] for Garcinia and [redacted] for the Green Coffee productPLEASE KEEP ALL TRACKING INFORMATION FOR FUTURE REFERENCE Upon return of the product with the proper RMA numbers, you will receive a refund minus the restocking feesPlease contact our customer service if you have additional questions We are confident this is a fair compromise Warm Regards

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have not received any partial refund for the product that I wish to keep (approximately half a month's worth)
Regards,
*** ***

Hello ***,We have received your complaint and we're sorry there was a misunderstanding with the auto-renewal system, we hope it did not inconvenience you too much.We have since refunded your account the disputed amount of $177.00 Please let us know if there is anything else we can do for you!

To Whom It May Concern:We are disappointed that this customer is unhappy with her experience with our company and we are diligently working towards a resolution regarding this complaint.Michele places her order for the product Garcinia Pure and Green Coffee Pure on July 27, The
customer paid shipping fees at this time for a 30-day supply of the product Garcinia Pure and Green Coffee Pure and receiving a 14-day trial period.The “Free Trial” pertains to the time we are allowing our customers to use our product before their commitment to purchase the product, not for the actual product. During their initial trial, customers who are unsatisfied with the product are free to call our customer service agents to cancel within the trial period without ever being charged the purchase priceCustomers are also free to call into our customer service center and have their trials extended if they feel they need more time to review the potential benefits of its use before they commit.Our customer service number is made available to the consumer right after their initial purchase, as we send an order confirmation email to the email address they used to order their trial. We also have the number disclosed on the packing slip and brochure that accompanies the product when it is shipped, our website, and the number is also located on the product itself.The terms and conditions are also made available via our website, and there is a click-accept terms and conditions box during the checkout process that links the consumer directly to the terms and conditions for further review before their purchase commitment.Customers enrolled in our Membership Program have the opportunity to cancel their Memberships at any time, and return the product to our warehouse for a full refund, no questions asked. We also provide partial refunds to consumers that are not satisfied with our products, or don’t wish to be enrolled within our Membership program, but wish to keep the product anywayOur customer service center is available 24-including holidays.On August 18, this customer was charged for the Garcinia Pure product; and by doing do the customer was registered as an auto delivery customer. Since, we had not received any communication from the customer to our support center at this time with any concerns on their account.When Michele contacted the Customer Service support about cancelling her account, per her request on August 18, 2015, the customer service department implemented that no additional charges would be applied to her account as requested.The customer was then issued a Return Merchandise Authorization (RMA) number ***on August 18, for Garcinia PureOrder ID ***.Brief RMA (Return Merchandise Authorization) policy requirement explanation:At this time, in order for the consumer to receive a refund for the product for which they were charged, the policy clearly states that the consumer is to return the merchandise for each order within a 30-day time frame of receiving the RMA numberThere is no approved refund that can be issued until after we have received the returned products with RMA number at one of the addresses provided and confirmed to the consumer during the phone conversation on August 18, 2015.After review of the customer account, we found that the customer did not return the product, per our request, therefore a refund was not issuedWith that being said we have granted the refund to the customer on January 15, 2016, in the amount of $38.71.The customer account has been flagged and no additional charges and or orders can be issued under the customer information.Refunds are made to the source of the original payment, and processing generally takes to business days. We hope this will satisfy her concerns as well abide by our policies.Client Channel Services a service offered by Chargebacks911.comState Dispute Response Processing

Hello ***,
We have received your complaint and we are very sorry to hear that you did not have a good experience with Garcinia Pure.
We have since refunded your account the full $and $disputed
amounts.
Again, we're very sorry for this inconvenience and we encourage you to contact us if you have any other concerns

Hello,We are sorry for the inconvenience this has caused youWe have put you on the Do not call ListIf you continue to have any issues, please let us know.Thank you

At this time, in order for the consumer to receive a partial refund (minus $for restocking fee) for the product for which they were charged, the policy clearly states that the consumer is to return the merchandise for each order within a 30-day time frame of receiving the RMA numberThere is no approved partial refund that can be issued until after we have received the returned products with RMA number at one of the addresses provided and confirmed. Please keep in mind that any approved refund cannot be issued until the returned product has been received. Also please note, products must be returned within days of the RMA issue date for partial refund that was agreed upon during your conversation with our representative. We suggest that you send the package using a traceable carrier that can provide tracking information and/or proof of delivery (keep a copy of the receipt)We can’t be responsible for non-delivery or loss by the carrier. Please use your RMA number assigned: *** Warm Regards

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

To Whom It May Concern:
We are disappointed that this customer is unhappy
with her experience with our
company and we are diligently working towards a
resolution regarding this complaint
Angela places her order for the product Garcinia
Cambogia Pure on January
23, The customer paid shipping fees at this time for a 30-day supply of
the product Garcinia Cambogia Pure and receiving a 14-day trial period
The “Free Trial” pertains to the time
we are allowing our customers to use our product before their commitment to
purchase the product, not for the actual product. During their initial trial, customers who are
unsatisfied with the product are free to call our customer service agents to
cancel within the trial period without ever being charged the purchase priceCustomers
are also free to call into our customer service center and have their trials
extended if they feel they need more time to review the potential benefits of
its use before they commit
Our customer service number is made
available to the consumer right after their initial purchase, as we send an
order confirmation email to the email address they used to order their
trial. We also have the number disclosed
on the packing slip and brochure that accompanies the product when it is
shipped, our website, and the number is also located on the product itself
The terms and conditions are also made
available via our website, and there is a click-accept terms and conditions box
during the checkout process that links the consumer directly to the terms and
conditions for further review before their purchase commitment
Customers enrolled in our Membership
Program have the opportunity to cancel their Memberships at any time, and
return the product to our warehouse for a full refund, no questions asked. We also provide partial refunds to consumers
that are not satisfied with our products, or don’t wish to be enrolled within
our Membership program, but wish to keep the product anywayOur customer
service center is available 24-including holidays.
On January 23, this customer was charged for
the Garcinia Cambogia Pure product;
and by doing do the customer was registered as an auto delivery customer.
When Angela contacted the Customer Service support
about cancelling her account, per her request on January 23, 2016, the customer
service department implemented that no additional charges would be applied to her
account as requested
According to the customer account, the customer accepted an Early Cancel Save Sale (38.71)
offer for this order.
The terms of this agreement, $will be charged to the customer on January
23, 2016, and all future orders to this customer will be discontinued with that
the customer can keep the trial order that has already been received
We hope this will satisfy her concerns as well abide
by our policies

Hello,Thank you for taking the time to let us know of your customer service experienceWe have looked into it all and will be dealing with the customer service teamWe've also refunded your money to your credit cardYou should see it on your statement in the next business daysThe reason why
it takes so long, is because of the banksThe refund transaction number is ***If you don't see anything in the next business days, please don't hesitate to contact us via email at [email protected] and can follow up with this.Thank youCorporate Headquarters

Hello ***,
We have received your complaint and we're sorry there was a misunderstanding with the auto-renewal system, we hope it did not inconvenience you too muchWe have since refunded your account the disputed amount of $177.00
Please let us
know if there is anything else we can do for you!

Beware of this business It is not run like a business I was not allowed to return unopened product I was initially told they would refund my last day shipment That changed to a 15% refund and no need to return As I stayed on the phone and continued to question, that turned to 50% and then 75% and finally a full refund When I asked to escalate my request to return previous unopened product, I was told there was no one else to speak to I pressed for a name, an address, and told the representative was not allowed to provide that When I continued to question, I was hung up on

To Whom It May Concern:We are disappointed that this customer is unhappy
with her experience with our
company and we are diligently working towards a
resolution regarding this complaintDawn places her order for the product Garcinia and Coffee
on January 30, The customer paid shipping fees at this time for a 30-day
supply of the product Garcinia and Coffee and receiving a 14-day trial period.The “Free Trial” pertains to the time
we are allowing our customers to use our product before their commitment to
purchase the product, not for the actual product. During their initial trial, customers who are
unsatisfied with the product are free to call our customer service agents to
cancel within the trial period without ever being charged the purchase priceCustomers
are also free to call into our customer service center and have their trials
extended if they feel they need more time to review the potential benefits of
its use before they commit.Our customer service number is made
available to the consumer right after their initial purchase, as we send an
order confirmation email to the email address they used to order their
trial. We also have the number disclosed
on the packing slip and brochure that accompanies the product when it is
shipped, our website, and the number is also located on the product itself.The terms and conditions are also made
available via our website, and there is a click-accept terms and conditions box
during the checkout process that links the consumer directly to the terms and
conditions for further review before their purchase commitment.Customers enrolled in our Membership
Program have the opportunity to cancel their Memberships at any time, and
return the product to our warehouse for a full refund, no questions asked. We also provide partial refunds to consumers
that are not satisfied with our products, or don’t wish to be enrolled within
our Membership program, but wish to keep the product anywayOur customer
service center is available 24-including holidays. On February 14, this customer was charged for
the Garcinia and Coffee product; and by doing do the customer was registered as
an auto delivery customer. Since, we had
not received any communication from the customer to our support center at this
time with any concerns on their account.When Dawn contacted the Customer Service support
about cancelling her account, per her request on March 15, 2016, the customer
service department implemented that no additional charges would be applied to her
account as requested.After reviewing the customer account,
and the tracking information on the products shipped, we shown the product has
been delayedTherefore, we have issued a refund on both products, and the
customer may keep the products shipped to them.A refund for the product Garcinia was
issued on March 17, in the amount of $89.00, a refund for the product Coffee
was also issued on March 17, in the amount of $88.00.Refunds are
made to the source of the original payment, and processing generally takes to
business days. We hope this will satisfy her concerns as well abide
by our policies

Hello ***,
We are sorry for this to happenWe have looked into your account and see that all charges have been refunded back on June 29, If you are still seeing the charges, we are going to need to talk to you over the phone at corporate headquartersWe apologize for any issues you are havingPlease give us a call, and ask for someone at corporate office to give you a call back, and let us know the best time to contact youThank you

To *** ***
We have received your complaint and have reviewed it in detailUnfortunately, our company, Garcinia Pure does not currently, and has never sold the aforementioned "The Best Colon-Cleansing Diet" and therefore we do not have the ability to refund your purchase
It is possible that there was some confusion between Garcinia Pure and the company that you ordered "The Best Colon-Cleansing Diet" from
Please let us know if there is anything else we can help you with

To Whom It May Concern: We are disappointed that this customer is unhappy with her experience with our company and we are diligently working towards a resolution regarding this complaintAfter reviewing the customer’s account, I attempted to grand the customer *** the refund for the product
Coffee in the amount of $There was an error that occurred when processing the refund so we will be sending a paper check to the shipping address providedWe hope this will satisfy her concerns as well abide by our policies

Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
When it appears on my statement that I have been refunded then it will be resolved until then we will see I will keep in touch