Garcinia Cambogia Pure

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I will accept the response the business gave me when I see the $88 in my account. They say it will be in my account in 5-7 business days but the Revdex.com will close the complaint if I do not respond in 5 business days. I am rejecting so you do not close the complaint. Once I receive the refund I will accept and allow the complaint to be closed.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
 
P.S.
I only saw a$44 discount returned in my account as of last week, but I will check with my bank this week for the remainder of the $177 full refund. Thank you for your follow-up.

To Whom It May Concern:
We are...

disappointed that this customer is unhappy
with his experience with our company and we are diligently working towards a
resolution regarding this complaint.
[redacted] places his order for the product Garcinia and
Coffee on February 8, 2016. The customer paid shipping fees at this time for a 30-day
supply of the product Garcinia and Coffee and receiving a 14-day trial period.
The “Free Trial” pertains to the time
we are allowing our customers to use our product before their commitment to
purchase the product, not for the actual product.  During their initial trial, customers who are
unsatisfied with the product are free to call our customer service agents to
cancel within the trial period without ever being charged the purchase price. Customers
are also free to call into our customer service center and have their trials
extended if they feel they need more time to review the potential benefits of
its use before they commit.
Our customer service number is made
available to the consumer right after their initial purchase, as we send an
order confirmation email to the email address they used to order their
trial.  We also have the number disclosed
on the packing slip and brochure that accompanies the product when it is
shipped, our website, and the number is also located on the product itself.
 The terms and conditions are also made
available via our website, and there is a click-accept terms and conditions box
during the checkout process that links the consumer directly to the terms and
conditions for further review before their purchase commitment.
Customers enrolled in our Membership
Program have the opportunity to cancel their Memberships at any time, and
return the product to our warehouse for a full refund, no questions asked.  We also provide partial refunds to consumers
that are not satisfied with our products, or don’t wish to be enrolled within
our Membership program, but wish to keep the product anyway. Our customer
service center is available 24-7 including holidays. 
On February 23, 2016 this customer was charged for
the Garcinia product on February 27, 2016 charged for Coffee product and by
doing do the customer was registered as an auto delivery customer.  Since, we had not received any communication
from the customer to our support center at this time with any concerns on their
account.
When [redacted] contacted the Customer Service support
about cancelling his account, per his request on April 5, 2016, the customer
service department implemented that no additional charges would be applied to his
account as requested, therefore the customer’s account has been cancelled.

After reviewing the customer account, we
have issued the customer a refund per their request. A refund for the product Coffee
was issued on April 8, 2016 in the amount of $88.00. Also a refund was issued
for the product Garcinia, this was also issued on April 8, 2016, in the amount
of $44.50. The customer total refund issued is $132.50.
Refunds are made to the source of the original payment, and processing
generally takes 4 to 5 business days. 
Unfortunately,
there will be no additional refund issued to this customer due to our 30-day
return policy. According to our records the customer has pass the allotted time
frame.
We hope this will satisfy his concerns as well abide
by our policies.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.I DO NOT WANT THIS COMPLAINT TO BE CLOSED UNTIL I RECEIVE THE FULL REFUND OF $89.00.  THE BUSINESS SENT AN EMAIL ON 6/29 STATING THE REFUND WOULD SHOW IN THE NEXT 10-15 DAYS, HOWEVER THE RESPONSE THEY SENT THRU THE Revdex.com ON 6/29 STATES 7 DAYS SO AGAIN, PLEASE DO NOT CLOSE OUT THIS COMPLAINT UNTIL I RECEIVE THE REFUND.
Regards,
[redacted]

Hello,Thank you for informing us about your issue. We looked into it and saw that you were given a full refund on your last call with the Customer Service Team.Please let us know if you need anything else.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. So far I have not recieved the refund. I will leet you know if I don't recieve it shortly. Thank you very much.
Regards,
[redacted]

To Whom It May Concern:We are disappointed that this customer is unhappy with her experience with our company and we are diligently working towards a resolution regarding this complaint.Colleen places her order for the product Garcinia Pure and Green Coffee Pure on June 3, 2015. The customer paid shipping fees at this time for a 30-day supply of the product Garcinia Pure and Green Coffee Pure and receiving a 14-day trial period.The “Free Trial” pertains to the time we are allowing our customers to use our product before their commitment to purchase the product, not for the actual product.  During their initial trial, customers who are unsatisfied with the product are free to call our customer service agents to cancel within the trial period without ever being charged the purchase price. Customers are also free to call into our customer service center and have their trials extended if they feel they need more time to review the potential benefits of its use before they commit.Our customer service number is made available to the consumer right after their initial purchase, as we send an order confirmation email to the email address they used to order their trial.  We also have the number disclosed on the packing slip and brochure that accompanies the product when it is shipped, our website, and the number is also located on the product itself.The terms and conditions are also made available via our website, and there is a click-accept terms and conditions box during the checkout process that links the consumer directly to the terms and conditions for further review before their purchase commitment.Customers enrolled in our Membership Program have the opportunity to cancel their Memberships at any time, and return the product to our warehouse for a full refund, no questions asked.  We also provide partial refunds to consumers that are not satisfied with our products, or don’t wish to be enrolled within our Membership program, but wish to keep the product anyway. Our customer service center is available 24-7 including holidays.On June 18, 2015 this customer was charged for the Green Bean Coffee product and on June 30, 2015 charged for Garcinia Pure product and by doing do the customer was registered as an auto delivery customer.  Since, we had not received any communication from the customer to our support center at this time with any concerns on their account.When Colleen contacted the Customer Service support about cancelling her account, per her request on July 23, 2015, the customer service department implemented that no additional charges would be applied to her account as requested.The customer was then issued a Return Merchandise Authorization (RMA) number [redacted] July 23, 2015 for Garcinia PureOrder ID [redacted].The customer was also issued Merchandise Authorization (RMA) number [redacted] July 23, 2015 for Green Bean Coffee Order ID [redacted].Brief RMA (Return Merchandise Authorization) policy requirement explanation:At this time, in order for the consumer to receive a refund for the product for which they were charged, the policy clearly states that the consumer is to return the merchandise for each order within a 30-day time frame of receiving the RMA number. There is no approved refund that can be issued until after we have received the returned products with RMA number at one of the addresses provided and confirmed to the consumer during the phone conversation on July 23, 2015.After review of the customer account, we found that the customer was issued a refund for the products Garcinia Pure Order ID#[redacted] on July 23, 2015 in the amount of $89.00, and for the product Green Bean Coffee Order ID# [redacted] a refund was issued on July 23, 2015 in the amount of $88.00.As for Order ID#[redacted] for Green Bean Coffee billed on June 18, 2015, unfortunately, as per our company policy, we have a strict 30-day refund policy. We are only able to issue refund(s) for the latest charge on the account that occurred within the last 30 days.We hope this will satisfy her concerns as well abide by our policies.Client Channel Services a service offered by Chargebacks911.comState Dispute Response Processing

To Whom It May Concern:
We are disappointed that this customer is unhappy with her experience with our company and we are diligently working towards a resolution regarding this complaint.
Colleen places her order for the product Garcinia Pure and Green Coffee Pure on June 3, 2015. The customer paid shipping fees at this time for a 30-day supply of the product Garcinia Pure and Green Coffee Pure and receiving a 14-day trial period.
The “Free Trial” pertains to the time we are allowing our customers to use our product before their commitment to purchase the product, not for the actual product.  During their initial trial, customers who are unsatisfied with the product are free to call our customer service agents to cancel within the trial period without ever being charged the purchase price. Customers are also free to call into our customer service center and have their trials extended if they feel they need more time to review the potential benefits of its use before they commit.
Our customer service number is made available to the consumer right after their initial purchase, as we send an order confirmation email to the email address they used to order their trial.  We also have the number disclosed on the packing slip and brochure that accompanies the product when it is shipped, our website, and the number is also located on the product itself.
The terms and conditions are also made available via our website, and there is a click-accept terms and conditions box during the checkout process that links the consumer directly to the terms and conditions for further review before their purchase commitment.
Customers enrolled in our Membership Program have the opportunity to cancel their Memberships at any time, and return the product to our warehouse for a full refund, no questions asked.  We also provide partial refunds to consumers that are not satisfied with our products, or don’t wish to be enrolled within our Membership program, but wish to keep the product anyway. Our customer service center is available 24-7 including holidays.
On June 18, 2015 this customer was charged for the Green Bean Coffee product and on June 30, 2015 charged for Garcinia Pure product and by doing do the customer was registered as an auto delivery customer.  Since, we had not received any communication from the customer to our support center at this time with any concerns on their account.
When Colleen contacted the Customer Service support about cancelling her account, per her request on July 23, 2015, the customer service department implemented that no additional charges would be applied to her account as requested.
The customer was then issued a Return Merchandise Authorization (RMA) number [redacted] July 23, 2015 for Garcinia PureOrder ID [redacted].
The customer was also issued Merchandise Authorization (RMA) number [redacted] July 23, 2015 for Green Bean Coffee Order ID [redacted].
Brief RMA (Return Merchandise Authorization) policy requirement explanation:
At this time, in order for the consumer to receive a refund for the product for which they were charged, the policy clearly states that the consumer is to return the merchandise for each order within a 30-day time frame of receiving the RMA number. There is no approved refund that can be issued until after we have received the returned products with RMA number at one of the addresses provided and confirmed to the consumer during the phone conversation on July 23, 2015.
After review of the customer account, we found that the customer was issued a refund for the products Garcinia Pure Order ID#[redacted] on July 23, 2015 in the amount of $89.00, and for the product Green Bean Coffee Order ID# [redacted] a refund was issued on July 23, 2015 in the amount of $88.00.
As for Order ID#[redacted] for Green Bean Coffee billed on June 18, 2015, unfortunately, as per our company policy, we have a strict 30-day refund policy. We are only able to issue refund(s) for the latest charge on the account that occurred within the last 30 days.
We hope this will satisfy her concerns as well abide by our policies.
Client Channel Services 
a service offered by Chargebacks911.comState Dispute Response Processing

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This is in regards to above complaint and [redacted]who I asked NOT to close the complaint because I did not trust that the company was going to refund $89 back onto my credit card.Sure enough THEY DID NOT REFUND MY MONEY and [redacted]went ahead-- without the matter being fully resolved and closed the complaint. Now what do I do??  This matter is not resolved.
Regards,
[redacted]

To Whom It May Concern:
We are...

disappointed that this customer is unhappy
with her experience with our company and we are diligently working towards a
resolution regarding this complaint.
[redacted] places her order for the product Garcinia and
Coffee on March 24, 216. The customer paid shipping fees at this time for a
30-day supply of the product Garcinia and Coffee and receiving a 14-day trial
period.
The “Free Trial” pertains to the time
we are allowing our customers to use our product before their commitment to purchase
the product, not for the actual product. 
During their initial trial, customers who are unsatisfied with the
product are free to call our customer service agents to cancel within the trial
period without ever being charged the purchase price. Customers are also free
to call into our customer service center and have their trials extended if they
feel they need more time to review the potential benefits of its use before
they commit.
When [redacted] contacted the Customer support about
cancelling her account, per her request on March 30, 2016, the customer service
department implemented that no additional charges would be applied to her account
as requested.
Unfortunately,
as per our company policy, the shipping fee is a nonrefundable charge.
We hope this will satisfy her concerns as well abide
by our policies.

Hello [redacted], 
We've received your feedback and we are looking into the issue ourselves. 
Our records show that we refunded your purchase of $88.00 for our Green Coffee as well as $89.00 for our Pure Garcinia on 09/08/2015 at 3:19pm. 
We're very sorry for the delay, however we also encourage you to speak with your bank as there may be an issue on that end of the transaction. We will also contact our CRM data base immediately and look into the problem further. 
We're very sorry for the inconvenience and we're doing everything possible to solve the issue for you.

Hello [redacted], 
We have received your complaint and we're very sorry to hear that you did not have a great experience with Garcinia Pure. We have since refunded your account the disputed $177 for both the Garcinia and the Green Coffee products and we hope that you contact us again...

in the future if you have any other questions or concerns.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Hello, Per the business response I sent the items back with the RMA #'s [redacted]  and [redacted] for a refund less the restocking fee. I sent the items back via USPS on 6/12/16 with tracking number [redacted]  . I have not received the refund yet and it has been over a month. I have been waiting to update the claim to satisfied once I received the refund but now it appears the company just said they would refund the funds so I would note the claim I was satisfied. I still want the refund. Do I need to open another claim?
Thank you
[redacted] 
 
Regards,
[redacted]

To Whom It May Concern:
We are...

disappointed that this customer is unhappy
with her experience with our company and we are diligently working towards a
resolution regarding this complaint.
[redacted] places her order for the product Garcinia and
Coffee on January 28, 2016. The customer paid shipping fees at this time for a 30-day
supply of the product Garcinia and Coffee and receiving a 14-day trial period.
The “Free Trial” pertains to the time
we are allowing our customers to use our product before their commitment to
purchase the product, not for the actual product.  During their initial trial, customers who are
unsatisfied with the product are free to call our customer service agents to
cancel within the trial period without ever being charged the purchase price. Customers
are also free to call into our customer service center and have their trials
extended if they feel they need more time to review the potential benefits of
its use before they commit.
Our customer service number is made
available to the consumer right after their initial purchase, as we send an
order confirmation email to the email address they used to order their
trial.  We also have the number disclosed
on the packing slip and brochure that accompanies the product when it is
shipped, our website, and the number is also located on the product itself.
The terms and conditions are also made
available via our website, and there is a click-accept terms and conditions box
during the checkout process that links the consumer directly to the terms and
conditions for further review before their purchase commitment.
Customers enrolled in our Membership
Program have the opportunity to cancel their Memberships at any time, and
return the product to our warehouse for a full refund, no questions asked.  We also provide partial refunds to consumers
that are not satisfied with our products, or don’t wish to be enrolled within
our Membership program, but wish to keep the product anyway. Our customer
service center is available 24-7 including holidays.
On February 12, 2016 this customer was charged for
the Garcinia and Coffee product; and by doing do the customer was registered as
an auto delivery customer.  Since, we had
not received any communication from the customer to our support center at this
time with any concerns on their account.
When [redacted] contacted the Customer Service support
about cancelling her account, per her request on March 14, 2016, the customer
service department implemented that no additional charges would be applied to her
account as requested.
After reviewing the customer account,
and the tracking information on the products shipped, we shown the product has
been delayed. Therefore, we have issued a refund on both products, and the
customer may keep the products shipped to them.
A refund for the product Garcinia was
issued on March 17, 2016 in the amount of $89.00, a refund for the product Coffee
was also issued on March 17, 2016 in the amount of $88.00.
Refunds are
made to the source of the original payment, and processing generally takes 4 to
5 business days. 
We hope this will satisfy her concerns as well abide
by our policies.

To Whom It May Concern, We are regretful to learn the customer has had an undesirable experience.  The customer has been issued partial refunds for both transactions on 5/30/2016 with the Transaction ID # [redacted]. Though agreeing to terms and conditions are required to make these purchases and are done so with transparency, we have issued refunds for the remaining charges to the customer's account. Please expect these funds to be issued to your account in 7 to 10  business days.   Warm Regards, [redacted] Dispute Resolution Agent.

My wife ordered this dietary product from the claims of its effectiveness. Back in Dec of 2015 she cancelled the order but of course we had been billed for 2 additional months. We spoke to an agent in January 2016 who said to ship back the bottle to receive a refund. Seemed easy enough. The postal service delivered it and it sat there for 3 months. We received it back on April 4 2016 and called immediately to hear from a different agent they have no record of this to this point. But seeing that we were very upset would escalate this up and we should get our refund within 2 weeks. Time passed and we called again. We explained to Kira what Rico had told us. She said she sees his notes. She was going to escalate this (again) and we should receive receive a call from customer service which never came. We called back on April 21 and spoke to Don who escalated it again and said although this is actually to old to refund he would push it thru. Of course a week later we actually called and got the same person Don. He stated he did not say that. Unfortunately for him I had it on speaker phone and me my wife heard exactly the same thing. Demanded to speak to someone with authority and John got on the phone. By now it's going on 5 months and I'm being told it's so old I can't give full refund. Besides the fact that I still have the bottles which had to be shipped to them. I explained what happened in January and when I read off the address he said it was the wrong address. We verified it several times before we spent money to ship it back. So John gave us a PO Box. I paid to have it shipped and tracked again. It was received on Saturday July 30. I gave them a few days before I called to follow up . Dwayne said it should process with in 2 weeks. They had to receive it in inspect everything then issue approval and we could receive our refund in 2 weeks. My confidence is not high at this point.

To Whom It May Concern:
We are...

disappointed that this customer is unhappy
with her experience with our company and we are diligently working towards a
resolution regarding this complaint.
Angela places her order for the product Garcinia
Cambogia Pure on January
23, 2013. The customer paid shipping fees at this time for a 30-day supply of
the product Garcinia Cambogia Pure and receiving a 14-day trial period.
The “Free Trial” pertains to the time
we are allowing our customers to use our product before their commitment to
purchase the product, not for the actual product.  During their initial trial, customers who are
unsatisfied with the product are free to call our customer service agents to
cancel within the trial period without ever being charged the purchase price. Customers
are also free to call into our customer service center and have their trials
extended if they feel they need more time to review the potential benefits of
its use before they commit.
Our customer service number is made
available to the consumer right after their initial purchase, as we send an
order confirmation email to the email address they used to order their
trial.  We also have the number disclosed
on the packing slip and brochure that accompanies the product when it is
shipped, our website, and the number is also located on the product itself.
The terms and conditions are also made
available via our website, and there is a click-accept terms and conditions box
during the checkout process that links the consumer directly to the terms and
conditions for further review before their purchase commitment.
Customers enrolled in our Membership
Program have the opportunity to cancel their Memberships at any time, and
return the product to our warehouse for a full refund, no questions asked.  We also provide partial refunds to consumers
that are not satisfied with our products, or don’t wish to be enrolled within
our Membership program, but wish to keep the product anyway. Our customer
service center is available 24-7 including holidays. 
On January 23, 2016 this customer was charged for
the Garcinia Cambogia Pure product;
and by doing do the customer was registered as an auto delivery customer. 
When Angela contacted the Customer Service support
about cancelling her account, per her request on January 23, 2016, the customer
service department implemented that no additional charges would be applied to her
account as requested.
According to the customer account, the customer accepted an Early Cancel Save Sale (38.71)
offer for this order. 
The terms of this agreement, $38.71 will be charged to the customer on January
23, 2016, and all future orders to this customer will be discontinued with that
the customer can keep the trial order that has already been received.
We hope this will satisfy her concerns as well abide
by our policies.

I called in on March 23rd 2016 to cancel my order. I spoke with a guy on the phone. At first he acted like I never placed and order and said he could not see an account for my name etc. This became very frustrating because my card was charged by that company for the shipping of the products. After going back and forth with this rude man, he said oh he finally saw it in their system. I told him to kindly cancel my order because I bought the product for a friend who wanted to try it. He said sure and that I'll be getting and email. That email never came, and today I'm getting alerts from my bank that this company has charged me $89 plus $88. I called in an spoke with another rep and she was rude as well. She said basically I never called in to cancel. I have the screenshot of the date and time I called this company because this was the first time I'd call their number. These people would not admit that they were wrong by trying to swindle me out of money. [redacted] poor service!!!!! Y'all should be more sympathetic when customers call in, especially when you reps are not doing your jobs. To make it worse I was not even upset when I called in today 4/3/2016 to dispute the charges on my card. As I was explaining to [redacted] she cut me off in mid-sentence and had an attitude. I am very very very disgusted now!!!!!!

I contacted you about this co. on 8/29/15. You looked into it and got a response from them saying that they have refunded the $177.00 back to my account. That was on 9/10/15. As of today I have not received any of it. The ID # was [redacted].I would like them to refund my money like they said they would.

I ordered TWO products on a FREE Trial basis (and I only had to pay Shipping/ Handling.)
All of a sudden I'm getting ALL KINDS of charges on items that I didn't even receive (or order.)
When I called, they gave me this B.S. about not being able to take those charge off my account completely since these pills (Suppliments?) were not cancelled in time. How could I CANCEL them if I didn't order them?
They did agree to take off about $77.00, but still being charged about $100.00
It's almost impossible to STOP these shipments once you start them - even if it's just a simple request for a FREE SAMPLE.