Garmin International Inc.

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RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meCancel existing contracts and future payments
Regards,
*** ***

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your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because: I was charged $and that was considered as much as they could doThey attempted to suggest that if I paid their most expensive plan 99/mth for months this is what it would come out toHowever, I only used the 65/mth plan and would have not incurred these chargesIt was nice to work with a supervisor but I am still out dollarsI was not happy with this outcome nor do I think it is fair to me, the consumerHowever, with the many threats of collections I was left with no choice but to pay the $It's very unfortunate Garmin treats their customers this wayHowever, I do take pride in an credit score and until this is worked out they received another $from meIf Which is 300% more than the plan I had upgraded toThe justification from Garmin was based on the most expensive planI will never do business with Garmin again as they do not understand the longevity of customer retention.
Regards,
*** ***

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and I have been in contact with the business. Full information concerning my refund was not made to me up on the original contact and the information I received in the email wasn't reflecting the information that has now been provided. However, I have still not received any additional emails concerning that my refund has been started. At this time the claim is not in full satisfactory until I know my money is here or on it's way
Regards,
*** ***

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Answered]
Complaint: ***
I am rejecting this response because: I have recieved the replacement and still the product performs poorlyand still turns off sometimes garmin offered to replace and I tried buti want to return it for a refund as I requested initially I am not satisfied with solution
Regards,
*** ***

We believe this was sent to us again due to a glitch at Revdex.com since we received numerous outdated complaints today from the Revdex.com If we are mistaken, please let us know Thank you

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RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Thanks a lot for your help Revdex.com are the best!!
Regards,
*** ***

The nuvi LMT includes map and traffic data for certain regions (e.gNorth America or Europe) This is not a product that has map or traffic data capabilities for both North America AND Europe (some products do come with both regions, at a premium purchase price, but the nuvi LMT is not
one of them) The information on the packaging that the customer attached to the complaint includes a url for www.garmin.com/details for more information about map and traffic data There it is clearly stated that the updates will be for the same geographic area included with the product when purchased It is not possible for us to permit customers who purchase a product with maps and traffic for one region to get free updates to the data for other regions

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RevDex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
Garmin did contact me & I returned the defective product to themI have not, however received it fixed or a replacement back yet so no I am not yet satisfied.
Regards,
*** ***

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complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because:Garmin vivosmart HR: I have had several issues with this productMine has had to be replaced 2, so I am on my third one and my son's has been replace and upgradedEach time has been a struggleGarmin has tried to blame me or something I have done rather than admitting the fault is in the product and simply following the warrantyIf you read the forums, the issues I have had a commonThe watch repeatedly does things it is "not supposed to do" according to the representatives at GarminI am told that some did not happen because the watch isn't supposed to do that, when it did and that is what caused(s) the issue, most likelyRecently, my watch was working perfect fine for a change, I plugged it in to charge it (wall outlet) and when it was done it no longer vibrated for notifications or when the button was pushedThis is the main purpose of the watchWhen I called Garmin, Debbie x*** repeatedly informed me that it could not have happened when charging and it was the plug I used (I had used the same plug I always used)Which is it? It could not have happened or it was the plugI had to repeatedly ask for a managerHers was busyTheir customer service for products they know do not work is terrible and they are more interested in saving the company than helping the consumer with the product. I would like somebody with actual knowledge and not just excuses to explain why my watch is not workingIf their product do not last more than a year (just outside the warranty) and have this much trouble, they should replace the product or correct the issue for those of use that have spent the money
Regards,
*** ***

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Revdex.com:
I have reviewed the response made by
the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
Michael S***

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are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because: where did they send the refund I have never got it
Regards,
Hagay ***

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Complaint: ***
I am rejecting this response because: This is not the current issue. The attached complain is from Aug 2016. Garmin is known to have issues with their products. My watch was working fine; I plugged it in to charge and the next morning it no longer worked. That would be a product issue. This watch has been replaced twice and upgraded once since the original purchase. Garmin really needs to put out better products if they are not willing to have better customer service when they break
Regards,
*** ***

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which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI have spoken to Garmin they are waving the fee to fix the itemI am very pleased with this resolution and appreciate there help and continued loyaltie to thier customers
Regards,
*** ** ***

We have been in contact with the customer, and we believe this complaint has now been resolved Thank you

The agreed upon solution was different from what I had originally asked for, but I accept their responseThanks, Revdex.com!
Revdex.com:
I have reviewed the response made
by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending
it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

As the customer noted, we sent him a number of emails reminding him of the renewal and the non-payments We later cancelled the service for non-payment When this occurs, we can't reactivate the account until the payments due are made When the customer made the payments due, we
then reactivated the service As such, we consider this closed Thank you

We are working directly with the customer to try to resolve this complaint Thank you

As the customer mentioned, he purchased the map upgrade from ***, and not from Garmin, so *** is the correct party for him to seek the refund from. Thank you