Garmin International Inc.

We have tried to contact the customer directly to resolve this complaint, but have been unable to get in contact with him. We are ready to discuss a resolution if/when he returns our messages. Thank you

Please can the customer provide additional details, such as the date he purchased his product and whether he sent it to Garmin and never got it back from Garmin? Thank you

Garmin does have a one-year limited warranty, but since this device is well out of the warranty period, it would need to be serviced under our out-of-warranty procedure Thank you

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Revdex.com:Although the response is factually inaccurate the Garmin Customer Service has agreed to buy back the unit and the map card for the purchase priceI am satisfied with the current direction of my claim
Regards,
*** ***

Sorry, we received numerous outdated complaints from the Revdex.com last week due to a glitch, and mistakenly thought
this was one of those If the customer purchased his device on 11/28/2015, then it would still be within the one-year warranty period, and if it is defective we will repair it or exchange it with a functioning device under the terms of our warranty The details and contact information for our warranty *** can be found at this webpage: *** We also include some information about the accuracy of the activity tracking and heart rate data here: *** Thank you

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Complaint: ***Yes this map
update was purchased directly from Garmin.comPlease see attachment of the screenshot of my purchase

If the customer's device is still covered under warranty, then we he can contact product support to get an RMA number and return the device in exchange for a replacement device

I received a call from company (Garmin) they provided with a satisfaction resolution a credit for the origin productI agree/decided to upgrade and pay the difference.THANK YOU Revdex.com!*** ***

Again, this is an old complaint.  Please check the date/year.  The recent complaint was filed end of 2017.  This is wasting time and becoming ridiculous.  I have yet to receive a response from the 2017 complaint.

We have been in contact with the customer, and we believe this complaint has now been resolved.  Thank you.

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Assumed Answered]
Complaint: [redacted]
I am rejecting this response because:This has not been resolved they are not being truthful.  They now have the product and sending an email that shows no credit.  They now have the band and I still have nothing. Regards,
[redacted]

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Revdex.com:
I have reviewed the response made by...

the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
NO. [redacted]--- GARMIN HAS SENT ME A REFURBISHED UNIT TO REPLACE THE ONE IN MY COMPLAINT.  I AM SATISFIED WITH THIS SETTLEMENT.  THANK YOU FOR BEING THERE FOR ME.  VERY MUCH APPRECIATED !
Regards,
[redacted]

We have been in direct contact with the customer, and we believe the device is now working properly and that this complaint has been resolved.  Thank you.

We have attempted to contact the customer a number times but have been unable to connect.  Thank you.

[A default letter is...

provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
Luckner D[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
Complaint: [redacted]
I am rejecting this response because:I felt threatened by the representative that called me once again regarding collections. Their response of charging me $500+ dollars for pay as you go service when this is not the service migrated to was absurd. The representative also suggested that I was getting a good deal by paying the amount because she added to the total the months of October, November, December, January. In which I would have been paying $15/mth, n.ot $100/mth to make their presentation more likely to resolve the matter. I do not think this was fair and I feel other people looking into this service should be well aware of what they could be facing. 
Regards,
[redacted]

We contacted the customer directly to resolve this complaint, and we believe this complaint has now been resolved to the customer's satisfaction.  Thank you.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
Their response was correct. The Customer Service actions were confusing and frustrating. This issue has been resolved via the company named [redacted]. I'm still confused regarding their relationship with Garmin since the documentation directed the customer to Garmin.
Regards,
[redacted]

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response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, pending receipt of functional replacement.  Thank you for your assistance.
Regards,
[redacted]

Is the customer saying she got an email from Garmin saying no refund will be given to her?  If so, can we get a copy of that email to investigate?  A refund should be in process.  Thank you.