Garmin International Inc.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the
responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because:It is not acceptableI tried going this routeThey do not answer the phone when you callYou can spend half of the day on hold
Regards,
Harry D***

We are in direct contact with the customer and we believe that we are addressing his complaint to his satisfactionThank you

Product support is provided through our Support Center, which can be found here: www.support.garmin.com Our product support specialists will be happy to assist Thank you

We have been in direct contact with the customer. We provided a significant reduction in the fees due, which the customer agreed to pay. Accordingly, we consider this to be closed at this point. Thank you

We are in direct contact with the customer, and we believe we are working toward a resolution that will satisfy this complaint Thank you

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because: I fear that my complaint was not thoroughly evaluated by the business. My issue is primarily with product design and software, not the device itself. My particular watch is not defective and exchanging it would not resolve my problem. There is ample evidence on Garmin's own user forums that there are significant design problems with their wrist-worn devices as well as glitches in the Garmin Connect software that produce values well outside the range of what could be considered useful
Regards,
*** ***

This complaint has been resolved to the customer's satisfaction. Thank you

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because:
Regards,
Abdulla Z*** as my several emails I have subsequently provided enough details and explanations to be considered and hoping emails will be used as records and facts to proceed with unsatisfactory made up and unfair response which Revdex.com should look into and include in their investigations.as indicated and provided logs details trhough my email of 7/10/at 10:am confirms and providing actual results confirming Garmins made up fabricated claim.Dash Cam is available for inspections. I have records video P000--of 1.01pm to P000---of in parking due to heat when device failed and never recovered even after cooldown until car was later switched off and parked without even parking mode recording. IN parking mode I have several from P000--and another from P000--of 7.27pm to P000--66of 7.46pm when device shuts off totally while it should continuously be on and not shut off only until if voltage drops below drainage level which did not occur in mine when units shut off on P000--of 7.46pm as obove logs do comfirm failure point of P000--at 1:pm to P000--at unit failed due to over heat and never recoverd back after failure and cool downleaving car without live driving footage jeapaerdizing and compromising footage/evidence and our safety and for what consumers pays for. again there was RMA due to over heating even with Firmware version and second another unit received back with version is even worst and taking aways further its capabilities and functions as adverstised and SpecificationsUnit is of its substandards and with reduced capacity and capablities more over over heating to units failure. Hope all this have given enough information for Revdex.com to proceed and intervene so that consumers do not suffer losse due to defects and without its full performance but with reduced advertised Specifications.Unit is available to Revdex.com for inspections and verifications and to prove Garmins conflicting, cntradicting and misleading claim.it cant be that even after two both attempts unit continues to have over heating problems further to cut down and with reduced features then its original advertised specifications and operation and functionsIT is not fair that there are no transperancies

We contacted the customer and offered to exchange his device, but he informed us that he no longer wishes to have contact with Garmin We consider this closed, as a result Thank you

As the customer pointed out, his unit is out of warranty We offer service for out-of-warranty products for a fee, and the details can be found at this webpage: *** The customer should visit that webpage to request service for
his out-of-warranty product Thank you

We are in direct contact with the customer and are working with the customer directly to resolve this complaint Thank you

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because:I have a email that I am currently filling out for a replacement watch from garminI will update this when I get my new watch from garmin or atleast the one that I have repaired free of charge
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

We apologize for the inconvenience and have resolved the issue Thank you

We mailed a check to the customer on June and apologize for the inconvenience and frustration caused by our delay Thank you

If the customer purchased the device on July 20, 2016, then it would still be covered by the one-year warranty The customer should visit our Support Center at support.garmin.com to get a RMA number to return the product to Garmin for warranty service Thank you

[To assist us in bringing this
matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: Their brand new product is defective, I assume their QA also does rigorous testing on new products Why should I receive a used and previously defective product in replacement of a new defective product.Customer service should be top priority but obviously is not
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
They did NOT offer to exchange my
device which I would have happily acceptedInstead they called, left messages and asked that I call back to go through a troubleshooting processI certainly did not want to spend any more time on thisThis product was not even months old - there shoudl have been no issue w/ them repairing or replacingI STILL want my money back or it fixed or replaced and I do not want them calling me - I have Autism & do not use the phone
Regards,
*** ***

The GPS unit was purchased 12/from *** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***