Garmin International Inc.

We contacted the customer and have agreed to provide a new unit to the customer.  Therefore, we consider this complaint to be resolved.  Thank you.

We were informed that the dealer from whom the customer purchased the products has provided a full refund to the customer, so this complaint has now been resolved.  Thank you.

The GPSMAP 546s has been discontinued and is no longer a unit that can be supported by Garmin.  [redacted].  Thank you.

Please can the customer provide his RMA number that he used to send his device to Garmin for repair?

[To assist us in...

bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
Complaint: [redacted]
I am rejecting this response because:already provided that information twice.  Feel like getting run around... thank you Revdex.com for your help, but will persue legal remedy via registered agent in [redacted].
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update...

it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We don't believe our devices are capable of causing any such skin burns, but we have agreed to refund the customer's purchase price.  Thank you.

There are multiple ways to communicate with Garmin on the Support Center webpage.  Telephone is just one way. Thank you.

Garmin conducted significant testing on the Dashcam 55 up to and above the thermal limits established in software version 2.70 and we are confident the design is safe.  Nonetheless, we agreed to provide the customer the stocking fee charged by the retailer for a full and complete refund...

for his product.  Thank you.

We have been in direct contact with the customer and we believe this complaint has now been resolved.  Thank you.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
Complaint: [redacted]
I am rejecting this response because: While looking into this device at the PX I am not looking at the website and I don't know anyone who is. It clearly advertises on the box lifetime subscription to BOTH. I will never recommend Garmin products to anyone if I don't get what I paid for. Word of mouth tends to be the best advertisement in most cases and I will not be presenting Garmin in a positive way.
Regards,
[redacted]

We have spoken directly to the customer and believe this compliant has now been resolved to his satisfaction.  Thank you.

We contacted the customer directly, and we believe this complaint has now been resolved to the customer's satisfaction.  Thank you.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
Complaint: [redacted]
I am rejecting this response because: I have PROOF from inside the box that says it has lifetime updates, see attached.  Furthermore, the product is still being advertised on the web as having lifetime updates.  That is CLASSIC bait and switch.
Regards,
[redacted]

We believe this complaint was repeated by the Revdex.com by accident.  We received the exact same complaint from the Revdex.com on behalf of this customer on May 5, and we have already resolved that complaint.  Thank you.

We contacted the customer directly and believe this complaint has now been resolved.  Thank you.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
Complaint: [redacted]
I am rejecting this response because: business in question sold a unit with a in my opinion substandard part. The unit I purchased with transponder cost around $900. The part that is in question might cost .05 cents.
Regards,
Harry D[redacted]

We have been in direct contact with the customer, and we believe this complaint has now been resolved. Thank you.

The options for contacting our product support specialists can be found at this webpage: [redacted].  Wait times when contacting product support by telephone can vary depending on the volume of other calls.  Thank you.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and have received the cheque but the response provided by Business is in accurate "We re-issued a check and mailed it on March 31.  The customer should receive it soon.  Thank you." Before submitting the complaint, I had called and confirmed and was told my payment has not been processed.
Regards,
[redacted]