Garmin International Inc.

We have not seen any incidents involving thermal burns that were caused by Garmin activity trackers, including the Garmin vivoactive.  We include engineering safeguards for protection against thermal events and are confident that the device will not cause any fires.  We have never received...

a complaint about a Garmin activity tracker starting a fire. Our product support specialists have reached out to the customer to discuss providing a replacement product.  Thank you.

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Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because that is simply untrue.  They have offered no solution.  They have responded with conflicting information.  One person said that it is not expected behavior, but offered no solution.  Another said they couldn't replicate it (but they had no way of trying since they don't have my watch and had no time to train one and try - they didn't even have version information to do another test).  Even if it can't be replicated, they didn't acknowledge it as a problem.  Another told me to use the automatic calibration feature which was just ridiculous since that is the feature that is the problem - showing they really didn't read anything I wrote them.
Regards,
[redacted]

We re-issued a check and mailed it on March 31.  The customer should receive it soon.  Thank you.

I believe the device was purchased in Feb 2017, so it should still be under warranty. It was purchased as a gift, so I don't have a receipt.However, I do have the serial number that I can provide if needed? Let me know if you require further information. Thank you

We would like to discuss this over the phone with Ms. [redacted] because it would be better to communicate the information to her by phone than it has been by email. We've asked Ms. [redacted] for a phone number so that we can discuss with her by phone, but she has declined to provide a telephone number.

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Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Thank you

We contacted the customer directly and this complaint has now been resolved.  Thank you.

We have been in direct contact with the customer, and we believe this complaint has now been resolved.  Thank you.

We contacted the customer directly, and we believe this complaint has now been resolved.  Thank you.

Our warranty terms make it clear that replacement units can be newly overhauled units, which go through strict quality testing and come with a 90 day warranty.  This is all clearly stated in the warranty, which is included in the product packaging.  Thank you.

Thank you.  The customer should visit the Garmin Repair Center page at https://my.garmin.com/rma/en-US/repair/repairLanding.  If Garmin is not able to resolve the customer's issue through the Repair Center, then Garmin will assist the customer in submitting an online service request.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending...

it.]
Revdex.com:
I was contacted via Email by [redacted] from Garmin.  I called Garmin following this during they're daytime business hours and was helped by they're support staff.  On thier recommendation I attempted to download the card again but in three attempts, which took several hours even though I have a 100Mbit/S internet connection, the program failed to download.  At this point I contacted [redacted] again and he placed an order to have a  pre-loaded SD card sent to me.  This was done very promptly and he upgraded the shipping speed for me.  After receiving the chip and installing it in the device the map was now recognized by the device.  So I am very happy that Garmin stepped up and made good on the purchase although it is a little sad that the download method of delivery does not appear to be a good option and that it isn't well supported on modern fully supported browsers.  But, I am very happy with the final result and have been very happy with Garmin hardware and the quality of the Map software itself.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Mr. [redacted] appears to be experiencing an issue with map inaccuracies in one area.  As we say in many places, including in documentation that accompanies our products, no mapping data...

is 100% accurate, and all map data will have some errors.  Our product support specialists will be contacting Mr. [redacted] to discuss this and to work with him to report the error so that it can be corrected in future versions. Thank you.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. [redacted] has resolved all of my issues and I thank him for this.
Regards,
[redacted]

We have been in direct contact with the customer, and we believe this complaint has now been resolved.  Thank you.,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
Complaint: [redacted]
I am rejecting this response because: as per my several subsequent emails as per also pre sales and recommendations of GPS Central and Garmin as package requirements cable installations cost is not paid.I had not accepted the refund but falsly and forcely issued more over the product defect has been reported by second consumer for which there has been avoidance of admitting and recal of Dash Cam 55 not working as per its original advertised features and specifications.due to defective item it has unneccesary costed installation for which must and should be compensated for substandard non working Dash Cam 55.Pay for supplying recal item and to cover cost which is listed as in package as requirments. To the fact another defects reported this is known problems and defect of Dash Cam 55 and yet Garmin and their Dealers are contnuing to sell defective item without its fully functional capabilities and selling and supplying unsafe and with misleading, wrongly with reduced againts their falsely advertised features and specifications.I am looking to be compensated fairly and for installation cost for supplying defective Dash Cam 55 RMA twice and replacement also not as per advertised features and specifications and over heating to fail.
Regards,
Abdulla Z[redacted]

We have emailed the customer directly and remain ready and willing to help her address this complaint.  Thank you.

We have been in direct contact with the customer, and the customer informed us that his complaint has been fully satisfied by Garmin.