Geico Corporation

June 18, 2014
Dear **. [redacted]:This will acknowledge receipt of your request regarding the above named insured’s private passenger automobile policy. I have carefully reviewed the matter and my findings are as follows:In [redacted]’s correspondence to your organization she...

expresses concern regarding the reimbursement of fees related to the registration of her vehicles in Florida due to a delay in obtaining copies of her title. The delay was affecting her ability to register her vehicle in Massachusetts. She has requested that GEICO credit her for the cost of the registration fees.GEICO’s records show that [redacted] requested the policy be moved into Massachusetts from Florida on January 17, 2014 to be effective January 18, 2014. GEICO’s records further show that the title was ordered the same date, January 17, 2014. [redacted] contacted GEICO next three months later, on April 25, 2014 to inquire about the titles as she had not received them.On April 25, the titles were reordered. [redacted] informed GEICO that she would need to register her vehicle in Florida again, as her registrations would expire before she could receive the titles. The titles were required before she could register her vehicles in Massachusetts. Per documentation from a supervisor who had spoken to [redacted], no reimbursement was warranted because the delay was not due to any error on GEICO’s part. [redacted] spoke to GEICO on May 8, 2014 when it was confirmed no fees were to be reimbursed. [redacted] informed GEICO she would contact other sources to resolve the issue.It is GEICO’s position that all proper procedures were followed in the handling of [redacted]’ policy. The delay was the fault of [redacted]’s leasing company, who failed to send the titles in a timely manner. As a matter of good faith and excellent customer service, GEICO will reimburse [redacted] for the registration feecs. If you have any questions, or if GEICO can be of any further service in this matter, please contact me at ###-###-####.Very truly yours,

face="Times New Roman"> 
April 1, 2014
 
Revdex.com of Metropolitan
Washington DC and Eastern Pennsylvania
1411 K St.  NW, 10th floor
P.O. Box 149104
Washington, DC  20005-3404
 
Attention: [redacted]
 
RE:      DEPARTMENT
FILE:          [redacted]                                   ...⇄
                        COMPLAINANT:
                 [redacted]
                        INSURED:
                             [redacted]
CLAIM
NUMBER:                [redacted]                                   ...⇄
DATE OF LOSS:                    February 27, 2014
COMPANY:                           GEICO Casualty Company  
NAIC #:                                  [redacted]
 
Dear **. [redacted]:
 
Thank you for your letter of
March 15, 2014.
 
This loss was reported on
March 6, 2014 by an [redacted] Rent-A-Car representative.  The claim was set up under [redacted]’s policy
with the information provided from [redacted]. A recorded interview was
obtained from [redacted], on March 10, 2014.  It was determined that neither [redacted] nor
her vehicle were involved in the reported accident.
 
[redacted] spoke with Claims Supervisor
[redacted] and it was explained that the file was closed and the Underwriting
department had been notified that this accident should not be surcharged or go
against her policy in anyway.  Once a
claim is submitted there is no way for it to be removed from the policy.
 
Steps have been taken to
ensure that this in no way goes against [redacted]’s policy. This includes a
letter provided to her and notification to the Underwriting department.
 
If there are any additional
questions, please feel free to contact Claims Manager [redacted] at ###-###-####.
 
Sincerely,
 
 
[redacted]
Regional Liability Director

April 14, 2014
 
[redacted]
Revdex.com
1411 K. Street NW, 10th Floor
Washington, D.C.  20005-3404
 
Re:       File Number:               [redacted]
            Policy Number:           [redacted]
            Complainant:               [redacted]
 
 
Dear **. [redacted],
This is in response to your April 10, 2014 correspondence.  Our position remains the same in regards to **. [redacted]’s account balance.  His account was paid up to date before he requested changes to the policy.    On February 9, 2014, **. [redacted] added a 2009 [redacted] and an additional driver, [redacted], to his policy.  On February 16, 2104, he removed the 2009 [redacted] and on March 5, 2014 a bill was issued for $496.92 that was due on March 16, 2014.  **. [redacted] cancelled his policy effective March 14, 2014 and as a result, earned premium in the amount of $178.06 is due for coverage already provided.
Again, we are only billing **. [redacted] for the services we provided up to March 14, 2014.  If other coverage was obtained prior to March 14, 2013, with proof we will review to determine if an adjustment needs to be made on his account.  Otherwise, we feel we have adequately explained why earned premium is owed.
 
Sincerely,
 
[redacted]
Assistant Vice President

March 14, 2014
Dear [redacted]
We received your correspondence dated February 19, 2014, regarding the above-noted complaint. We have not included any personal identifying information in our response as you requested. We attempted to contact our insured to discuss her...

concerns; however we were unable to reach her.
On March 24, 2009, our insured’s spouse contacted us, stated that he and our insured were separated, and requested his own policy for one of the insured vehicles in his possession. We removed his vehicle from the policy, and his spouse maintained the original policy with the remaining vehicle.
On March 25, 2009, and April 7, 2009, we attempted to contact our insured to update her policy, but we were unsuccessful. The policy non-renewed effective June 4, 2009, for non-payment of premium, with a balance of $ 191.53 for coverage provided through June 4, 2009. We have no record that our insured attempted to contact us prior to June 4, 2009, to cancel her policy.
Our insured called us on July 14, 2009, and advised us that that the vehicle insured on her policy had been repossessed, and requested that we backdate the cancellation of her policy. We requested documentation that the vehicle was repossessed, which she agreed to provide. Our insured contacted us again on October 22, 2009, and stated that she never had possession of the vehicle listed on the policy prior to its repossession, and requested that we contact her estranged spouse to obtain the documentation. We attempted to contact her estranged spouse to obtain this information, but we were unsuccessful.
Since our insured was a named insured on the policy, she remains responsible for the balance of $191.53. We remain willing to backdate the cancellation of her policy if she provides us with documentation that the vehicle was repossessed prior to June 4, 2009. We trust this information is sufficient to allow you to close your file. Please call [redacted], Customer Service Director, at ###-###-####, if you have any further questions.
Sincerely,

July 22, 2014
 
Revdex.com OF METROPOLITAN WASHINGTON DC
         AND EASTERN PENNSYLVANIA                 
1411 K ST. NW
, 10TH FLOOR            
WASHINGTON DC  20005-3404
ATTN: [redacted]
            
Re: Policy Number: [redacted]
            ID Number: [redacted]
        Re: [redacted]
 
Dear **. [redacted]:   
 
This is in response to your email of July 21, 2014, addressed to Tony N[redacted] of GEICO.  Your letter has been referred to me for response as the Accounts Receivable Department is my responsibility.   
 
Our original response to this complaint was sent to your office on July 15, 2014.  We addressed all issues in the response, and our decision and actions have not changed.  Since no effort was made to make the payment of $269.85 that was due, the policy is now cancelled for non-payment of premium effective July 14, 2014.  There is an earned premium balance due of $117.22 for coverage provided from February 2, 2014 to July 14, 2014.      
 
This is our final response to this complaint.  If you have any additional questions or concerns regarding this issue, please feel free to give me a call at ###-###-####, ext. [redacted].
 
Sincerely,  
 
Barbara C[redacted]
Customer Advocate
Centralized Services

May 19, 2014
 
 
[redacted]
Revdex.com of Metro
WashingtonDC & Eastern Pennsylvania
1411 K St. NW, 10th floor
WashingtonDC20005-3404
 
VIA FACSIMILE: [redacted]
 
RE:                              [redacted]
Insured:                       [redacted]
Policy Number:           [redacted]
NAIC:                        [redacted]-GEICO General
 
Dear **. [redacted]:
 
GEICO has received the rejection of our response concerning the reimbursement of **. [redacted]’s overdraft fees. 
 
[redacted] has spoken to **. [redacted] to clarify a refund of $108.00 has been applied to his policy.
 
If additional information is required, please contact [redacted] at ###-###-#### or via email at [redacted].  Her office hours are Monday through Friday, 8:00 a.m. to 4:30 p.m. EST.
 
Sincerely,
 
[redacted]
Underwriting Vice President

May 29, 2014
Dear [redacted]:This will acknowledge receipt of your request regarding the above named insured’s private passenger automobile policy. I have carefully reviewed the matter and my findings are as follows:
In [redacted]’s correspondence to your organization she...

expresses concern that GEICO did not honor the “accident forgiveness” on her policy. She has asked that the policy be adjusted to reflect this policy benefit.GEICO’s records show that the policy in question was eligible for the accident forgiveness based upon the tenure given to the consumer from prior GEICO policies named by other GEICO policy numbers. The policy tenure of the policy in question reads as ten years (accident forgiveness requires 5 years tenure) but the true physical tenure is only since November 24, 2013. The policy benefit will be added and the premium will be adjusted accordingly.
It is GEICO’s position that all proper procedures have been followed in the handling of the policy in question. The policy benefit will be added to the policy and premiums will be adjusted as requested in [redacted]’s correspondence. If you have any questions, or if GEICO can be of any further service in this matter, please contact me at ###-###-####.Very truly yours,

August 18, 2014

class="InsideAddress"> 
Revdex.com OF METROPOLITAN WASHINGTON DC
         AND EASTERN PENNSYLVANIA                 
1411 K ST. NW
, 10TH FLOOR            
WASHINGTON DC  20005-3404
ATTN: [redacted]
            
Re: Policy Number: [redacted]
            ID Number: [redacted]
        Re: [redacted]
 
 
Dear [redacted]:   
 
This is in response to your email of August 13, 2014, addressed to Tony N[redacted] of GEICO.  Your letter has been referred to me for response as the Emergency Road Service Department is my responsibility.  
 
Our records show that on July 5, 2014, [redacted] called for a tow when her 2012 [redacted] failed to start.  We dispatched [redacted] Towing to have the vehicle towed to [redacted].  Upon arrival, [redacted] called our regular Automobile Claims Department alleging that the tow provider damaged her back bumper while off-loading the vehicle at the dealership.  On July 8, 2014 the claim was referred to our Damage Analyst in the Emergency Road Service Department since all alleged damage by our tow providers is handled in our Department, not the Automobile Claims Department. 
 
Our Damage Analyst scheduled an inspection by one of our Auto Damage Adjusters for July 12, 2014.  In the meantime, [redacted] contacted [redacted] Towing to question them about the alleged damage. [redacted] Towing denied causing any damage to the bumper.  They provided pictures of the vehicle in the location they left it at the [redacted] dealer.  The pictures clearly show sufficient space between the back bumper and the concrete parking block.  Also, if the vehicle had hit the parking block, the exhaust pipe certainly would have been damaged as well as the bumper. 
 
The vehicle was inspected on July 12, 2014 and the damage to the back bumper was assessed at $346.89.
[redacted] has a $500.00 deductible on the vehicle.  Since the damage was not related to the tow, and the cost to repair is less than her deductible, this will be an out of pocket expense for [redacted].  We note that she chose to use Sudden Impact Auto Body as her repair facility and they charged her $473.75 for the repairs.  This is still less than her deductible so there will be no reimbursement. 
 
We have, however reimbursed [redacted] $90.00 for three days of rental coverage.  She should have already received the reimbursement check by the time you receive this response.  We trust that this information is sufficient to allow you to close out this complaint.  If you have any additional questions or concerns regarding this issue, please feel free to give me a call at ###-###-####, ext. [redacted].
 
Sincerely,  
 
Barbara C[redacted]
Customer Advocate
Centralized Services

April 18, 2014
Dear **. [redacted],We received your correspondence dated April 12, 2014, regarding the above-noted complaint.We have not included any personal identifying information in our response as you requested.We attempted to contact our insured by telephone;...

however, we were unsuccessful.On January 31, 2014, we received notification through the LexisNexis Risk Alert service that our insured’s 21 year-old brother obtained a driver’s license with our insured’s address. On February 13, 2014, we mailed and e-mailed letters to our insured, asking that she contact us regarding the potential unlisted driver in her household. We did not receive a response, and we added her brother to the policy effective March 4, 2014. We sent our insured an explanatory letter, confirmation of the endorsement, and an updated billing schedule on March 4, 2014.On March 16, 2014, we spoke to our insured regarding this matter. We informed her that we would require proof that her brother was insured elsewhere, or lived elsewhere, before we would remove him from the policy. Since our policy is a family automobile policy that provides coverage for resident relatives, we consider family members in our underwriting and rating process. When an insured requests the removal of a driver with surchargeable driving activity, we request proof of other insurance or proof of other residence prior to removing the driver from the policy.On March 25, 2014, we received proof that our insured’s brother had other insurance as of March 6, 2014. We changed her brother’s status on the policy to “other insurance” effective March 6, 2014, which removed the surcharge for his driving activity.We regret that we are unable to refund any overdraft fees generated as a result of her March 19,2014, payment since the automatic payment was authorized through our insured’s Electronic Funds Transfer payment plan, and we sent our insured notification of the addition of her brother and the payment amount in advance.We trust this information is sufficient to allow you to close your file. Please call [redacted], Customer Service Director, at ###-###-####, if you have any further questions.Sincerely,

May 16, 2014
Dear [redacted]:We have received your letter requesting assistance on behalf of **. [redacted]. I welcome the opportunity to respond to her concerns.
As **. [redacted] noted in her complaint, her daughter, [redacted], was involved in a loss on August 12, 2012, while driving...

their 1996 [redacted] listed on the policy. A review of the policy has confirmed that the [redacted] was removed from the policy on August 23, 2012 based on a request from **. [redacted]. Our policy notes from this date indicate **. [redacted] requested that we remove [redacted] at this time. We explained based [redacted]s driving activity we would need documentation showing other insurance or residency in order to remove her, Normally, if this type of documentation is unavailable, it is our standard procedure offer the option to exclude the driver in question by signing a Named Driver Exclusion (NDE) endorsement. There is no indication that that **. [redacted] expressed an inability to obtain the requested documentation and we have no record of a request to remove [redacted] after the August 23, 2012 notation until April 2014.On April 5, 2014, **. [redacted] telephoned us and requested to remove [redacted]. At this time, the option to exclude [redacted] was presented to **. [redacted]. She requested we send the required form via email. We received the signed, valid NDE on May 1, 2014 and [redacted] was removed from the policy. In consideration of any delays in sending the NDE form to **. [redacted], we have backdated the removal of [redacted] from the policy to April 6, 2014, the date after her original request.
We recognize **. [redacted]s concern regarding [redacted]s status on the policy; however, we are unable to backdate her removal for any additional time period. Policy documents confirming the drivers listed on the policy have been made available to **. [redacted] on numerous occasions. In addition to the paperwork sent immediately after the Volvos removal and the addition of her son in 2013, the policy renewed three times, with policy Declarations Pages enclosed in each renewal.
For your reference, we have enclosed relevant Declarations Pages sent on the policy.
I hope this information is helpful in resolving **. [redacted]s concerns. If you have any additional questions, please contact my associate, [redacted], at ###-###-####, extension [redacted].

They are my insurance company.  It was a single vehicle accident with a rolling block of ice in the roadway.  Thank you.   [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Recognizing GEICO was not going to take responsibility for the event I contacted and filed a complaint with the New Jersey Department of Banking and Insurance. This organization's involvement is the reason for the settlement, I was contacted by their agent and we discussed options. I provided the investigator my evidence and timeline of events. While I was adamant about the cause of the failure, the failure being a result of the accident. I did take responsibility for not having my mechanic keep the damaged part for GEICO's review, I had no idea it would be needed. That shared responsibility is the rationale behind my 50% shared cost agreement. 
Oddly enough GEICO would like us all to believe this is a settlement they authored and did so to "assist" a customer. The reality is they were being questioned by a Government organization and their omission of details and facts would be investigated by this Agency. I appreciate the assistance of the Revdex.com and the New Jersey Department of Banking and Insurance.
Regards,
[redacted]

July 25, 2014Dear [redacted]We have received your letter requesting assistance on behalf of [redacted] I welcome the opportunity to respond to his concerns.On June 16, 2014, [redacted] purchased this GEICO Casualty Company policy and submitted payment in the amount...

of $197.10 with his [redacted] credit card. His also requested a policy effective date of July 11, 2014. Later the same day, our records indicate that he contacted us. There are no notes regarding the content of the conversation, but we do show that we cancelled the previously remitted payment of $197.10. However, the policy remained active and scheduled to begin on July 11, 2014 with a six month premium of $213.61. On July 11, 2014, in conjunction with the effective date of the policy, a payment was submitted in the amount of $213.61 to begin coverage.[redacted] contacted us on July 14, 2014 and made us aware of the July 11th payment. In response to this, we mailed a full refund to him via overnight shipping at our expense that same day. A review of the [redacted] tracking website shows the refund was delivered on July 15, 2014 and a supervisor explained this to [redacted] the following day. [redacted] explained he would attempt to locate the check and contact us if he had any further concerns. On July 17, 2014, we attempted to follow up with [redacted], but were unable to reach him to verify receipt of the refund. As of the date of our letter, we show the check has not been cashed.We sincerely apologize for the difficulty this matter caused [redacted]. In an effort to fully resolve this matter, we would like to extend an offer to reimburse him for any unnecessary bank charges that may have resulted from the drafting of the July 11th payment, [redacted], or his bank, may fax confirmation of the fees directly to us at ###-###-####. We will review any documentation upon receipt and ensure he is refunded any fees related to the July 11th draft.I hope this information is helpful in resolving [redacted]’s concerns. If you have any additional questions, please contact my associate, Jason R**, at ###-###-####, extension [redacted].SincerelyMaria S 
Assistant Vice President GEICO Casualty Company

I switched to Geico on April 18th from Liberty Mutual for car insurance. I had two vehicles a 2015 Ford Fusion and 2011 Chrysler 200. With any vehicles you need to have photo inspection done to have collision coverage on vehicle. I got photo inspection done on Ford Fusion, but was going to get the inspection done on other vehicle this week. On May 7th the Chrysler 200 was involved in an accident and the front hood, bumper, light, radiator need to be replaced. I contacted Geico and was told by agent Michelle W. that although I had not gotten photo inspection yet I still had collision coverage on the vehicle and once vehicle is repaired to get photo inspection to continue coverage. Then on the 9th I speak to a claims adjuster Steve B[redacted] who tells me that they sent me a letter on April 4th stating that if car wasn't inspected by May 3rd that coverage would be suspended. I never received this letter I told him that his people confirmed that of date of accident I had coverage. On May 9th I even spoke to a Makayla in customer service who confirmed that vehicle had collision coverage still and even emailed me a binder as proof of such. I forwarded this to Mr. Borgio who tells me that yes I had coverage, but because I didn't have the vehicle inspected they can back date and strip vehicle of coverage as of May 3rd. I responded "so if I hadn't gotten into an accident your company would have still charged me for the coverage then when I did would have back dated it not to pay the claim"? Of course he did not know how to respond to this. He also has yet to provide proof the letter was sent. I do not understand how multiple customer service agents stress I have coverage, but yet their claims dept is trying to work a loop hole and be deceptive in not paying this claim when you sent me proof that I had the coverage on the policy date of accident. What they are saying is they were supposed to eliminate coverage on the 3rd, they didn't, because if they did I would have been notified and immediately got the inspection. So instead, they look at is we failed to take off this coverage, he had it still, so we will just back date and deny the claim. Even some of their own customer service agents can't comprehend this. This is fraudulent and deceptive business practice.

After 7+ years with GEICO, paying premiums for 3-4 vehicle on average each year + 2 motorcycles + Homeowners Insurance. Service loaner vehicle my wife was provided while her vehicle was in for a warranty service had it's bumper "grazed" while at work. We've also been paying for Uninsured Motorist coverage. But because it was a "temporary" replacement vehicle, "it's not covered" by the coverage that has $250 deductible. Initially we were advised it would be under our Uninsured Motorist but received a call noting Instead it's covered by the "Collission" coverage, and NOT uninsured Motorist. That happens to be $1,000 WHAT A BUNCH OF [redacted] When I asked to have a copy of the section of the Policy noting the changes, and requested to cancel some of my vehicles and make changes, They began asking a bunch of questions about my driving, etc. Angela (ID 155254) refused to cancel my policy without me answering more questions. and refused to escalate the call to her supervisor (Lisa). Oh well, I guess I need to consider changing Insurance companies. for my vehicles, motorcycles, homeowner policy.

April 15, 2014
Dear **. [redacted]:This is in response to your correspondence received in our Washington, D.C. Executive Offices. It was referred to the Dallas, TX Regional Office for a reply.**. [redacted] had a GEICO Indemnity automobile insurance policy effective June 29, 2010 through...

September 3, 2010 (copy enclosed).On June 21, 2010, a billing notice was mailed to **. [redacted] in the amount of 457.78 due July , 2010 (copy enclosed).On July , 2010, a Notice of Cancellation for Nonpayment of Premium was mailed in the amount of 457.78 indicating if the payment was not received by 12:01 a.. on July 17, 2010 the policy would cancel (copy enclosed).On July 16, 2010, **. [redacted] spoke with a Customer Service Representative Supervisor to advise she was unable to make a payment but did not want the policy to cancel. **. [redacted] was told she must make a payment no later than July 19, 2010, as an exception, or the policy would cancel. **. [redacted] Stated she would call back after she reviewed her finances for a possible Special payment plan exception.On July 19, 2010, a payment was received in the amount of 275.83 and the policy continued.On July 21, 2010, a Notice of Cancelation for Nonpayment of Premium was mailed in the amount of 181.95 indicating if the payment was not received by 12:01 a.. on August , 2010 the policy would cancel (copy enclosed).On August , 2010, a payment was received in the amount of 160.00. On that same date, **. [redacted] called and spoke with a Customer Service Representative. **. [redacted] advised she was not ready for a special payment plan as her income was sporadic. She advised she would call back prior to August 26, 2010 to inquire what the minimum amount would be to Imaintain coverage.On August , 2010, a billing notice was mailed to **. [redacted] in the amount of 478.23 due August 21, 2010 (copy enclosed). -On August 23, 2010, à Notice of Cancellation for Nonpayment of Premium was mailed in the amount of 478.23 indicating if the payment was not received by 12:01 a.. on September 3, 2010 the policy would cancel (copy enclosed).Insurance regulations require insurance companies to notify policyholders in advance of cancellation. order to provide the required notification, the coverage was extended and therefore, premium was charged until September 3, 2010. -Additional billings were mailed on September 14, 2010, October , 2010 and October 26, 2010 (copies enclosed).In order to reduce or eliminate the premium balance, **. [redacted] can forward proof of other coverage effective before September 3, 2010.On April , 2014, **. [redacted] contacted the Customer Service Department stating she did not owe the amount due. She was mailed a Statement of Account (copy enclosed). A Statement of Account, in a different format, is enclosed.If you need additional information please contact Jerry Moreland by telephone at 1-800841-5432 extension 1535 from :00 am to :30 pm CST or by email at [redacted].

March 6, 2014
0pt;" class="**oNoSpacing">
[redacted]
Revdex.com
1411 K ST NW 10TH FLOOR
WASHINGTON DC 20005-3404
Regarding:  [redacted]
Policy No:  [redacted]
ID No:  [redacted]
Dear **. [redacted]:
We received your letter regarding the cancellation of **. [redacted]’s auto policy.
**. [redacted] contacted us on January 25, 2014 regarding the pending cancellation of his policy for non-payment of premium on January 31, 2014.  **. [redacted] could not make his payment until February 1, 2014.  This payment arrangement was agreed upon by our agent and an electronic check payment was scheduled to be extracted on February 1, 2014.  The payment was processed and posted to the policy.  Since this was a check payment, the funds were not automatically received on February 1, 2014, but were submitted to **. [redacted]’s bank for payment.
On February 10, 2014 the payment was returned by **. [redacted]’s bank for insufficient funds.  Notification was immediately sent to inform him that due to the return of his payment, the cancellation for January 31, 2014 was reinstated.  Our records show that as of February 21, 2014, **. [redacted]’s policy was reissued with a lapse in coverage.     
If you need additional information regarding this matter, please contact [redacted], at ###-###-####, extension [redacted].
Sincerely,
[redacted]
Virginia Beach Regional Office
Government Employees Insurance Company

December 4, 2014
Revdex.com OF METROPOLITAN WASHINGTON DC
         AND EASTERN PENNSYLVANIA                 
1411 K ST. NW, 10TH FLOOR            
WASHINGTON DC  20005-3404
ATTN: [redacted]
            
ID Number:  [redacted]          
Re:  [redacted]
Dear [redacted]:
This is in response to your email of December 3, 2014 regarding the customer’s rejection of our original response to this complaint.
As stated in or original response, there is nothing on our dispatch system showing that [redacted] called after the service was dispatched checking on the status or the (ETA).  We were completely unaware that there were any problems until we received the complaint from your office.
[redacted] is now stating that he has no receipt for the tow that he paid for since it was a cash transaction.  We respectfully submit that the towing company that assisted him should have records validating the tow.  If [redacted] can secure this information from the towing company he used, and they can validate the amount that he paid for the tow, we will be more than happy to review it for possible reimbursement.
We trust that this information is sufficient to allow you to close out the complaint. If you have any additional questions or concerns regarding this issue, please feel free to give me a call at ###-###-####, ext. [redacted].
Sincerely,
Barbara C[redacted]@geico.com
Customer Advocate
Centralized Services
Fax: ###-###-####

May 13, 2014
0in 0pt" class="MsoNormal"> 
[redacted]
Revdex.com
1411 K. Street NW, 10th Floor
Washington, D.C.  20005-3404
 
Re:       File Number:               [redacted]
            Policy Number:           [redacted]
            Complainant:               [redacted]
 
 Dear [redacted],
 
This is in response to your May 12, 2014 correspondence.  I did not receive your initial response so I apologize for the delay in responding. 
 
On January 29, 2014, we issued **. [redacted] his named non-owner renewal policy for March 4, 2014 to September 4, 2014.  Our Named Non-Owner policy is designed to cover risks if a customer does not own a vehicle.
 
On March 4, 2014 at 11:35 AM, **. [redacted] made a credit card payment on the account.  At 11:37 AM, an identification card was emailed to [redacted] reflecting a named non-owner policy.  **. [redacted] did not advise us that the identification card was incorrect and we have no record of a request to add a vehicle to the policy.
 
On March 13, 2014, he was involved in a rear-end collision in a 1999 [redacted].  During the claim process, we learned that **. [redacted] is the owner of the 1999 [redacted].  We are unable to locate a request from **. [redacted] to add the [redacted] to his policy.  On March 29, 2014, **. [redacted] replaced the NNO policy with a 1997 [redacted]. 
 
We sincerely regret **. [redacted]’s loss on March 13, 2014 and the resultant inconveniences he is experiencing.  Unfortunately, he did not have coverage for the 1999 [redacted] at the time of this loss.  If you have any further questions, please contact [redacted] at ###-###-#### or [redacted]. 
 
 
Sincerely,
 
[redacted]
Assistant Vice President

June 3, 2014
Dear [redacted]Thank you for your letter of May 18, 2014 regarding [redacted] claim.This loss occurred when the driver of our policyholders vehicle struck [redacted] parked and unoccupied van pushing it into a parked and unoccupied truck, which was also owned by [redacted]...

[redacted]. [redacted] originally received two checks from us; both of which subsequently were stop paid as they were issued in the wrong amount. [redacted] had deposited the checks prior to the stop pay being enacted and he incurred returned check fees from his bank. On May , 2014 our auto damage adjuster settled the total loss claims for both vehicles with [redacted]. Payments were issued in the amounts of $2077.49 and $2770.80 respectively for each vehicle. These figures represented the actual cash value of each vehicle, plus an agreed upon loss of use and reimbursed bank fees. Both checks were cashed by [redacted] on May 13, 2014.If you have any questions, please feel free to contact [redacted] Claims Director, at [redacted], extension [redacted].