Geico Corporation

Dear Ms. [redacted]:
 
Thank...

you for your recent inquiry.  Theft Supervisor Michael M[redacted] tried to reach Ms. [redacted] on October 12, 2016 to discuss her concerns but was only able to leave a message.
 
We are still in the process of investigating Ms. [redacted]'s theft claim. Once our investigation is complete, if we agree to afford coverage for the loss, we will issue payment for the towing fees and the damage to the vehicle.
 
Please be advised that the coverage limit for personal effects is $200.00; therefore, we are unable to issue any payments in excess of $200.00 for any personal items in the vehicle at the time of the theft.
 
If you have any questions, please contact Claims Manager Michael L[redacted].  He can be reached at ###-###-####.

July 9, 2014
Dear **. [redacted],We received your correspondence dated July 3, 2014, regarding the above-noted Consumer. We have not included any personal identifying information in our response as you requested. We attempted to contact our Insured via telephone; however, we were...

unsuccessful.Our Insured’s previous GEICO Indemnity policy cancelled for non-payment effective August 18, 2009. A balance of $312.80 was owed for coverage provided until that date. We sent our Insured four bills for the remaining balance between August 28, 2009, and October 30, 2009.On June 27, 2014, our Insured attempted to purchase a new policy online at geico.com. After she agreed to purchase the policy, she was presented with the “Submit Payment” screen. This page indicated in two locations that the initiation of her policy would consist of a $312.80 payment for premium owed from her prior GEICO Indemnity policy, as well as the $101.78 down payment for her new policy. Our Insured agreed and authorized the two payments for $312.80 and $101.78. For your reference, we have included a screenshot of the billing page which informed our Insured of the past due payment.On June 30, 2014, our Insured requested we refund the payment of $312.80. Since the $312.80 was owed for coverage previously provided, we informed our Insured that we are unable to refund it. She subsequently requested we cancel her policy. When an insured requests we cancel their policy during the first 60 days immediately following the policy effective date, we require verbal confirmation that they carry other insurance or no longer have a need for the insurance. Our Insured did not provide us with the necessary information to cancel her policy.The past-due payment of $312.80 we attempted to process on June 27, 2014, was returned by our Insured’s bank as unauthorized on July 3, 2014. Since that payment was returned, our Insured remains responsible for the balance of $312.80.We trust this information is sufficient to allow you to close your file. Please call [redacted], Customer Service Director, at ###-###-####, if you have any further questions.Sincerely,

We...

received your correspondence dated February 1, 2016, regarding the above-noted Consumer. We have not included any personal identifying information in our response as you requested.
On January 29, 2016, our Insured went online to geico.com in order to purchase a policy. At this time there are three places we advised our Insured he had uncollected earned premium of $182.51 that was due for a previous policy which cancelled on November 4, 2015. It stated we would process this amount as a separate payment from the new policy’s down payment. When our Insured pressed the payment button on geico.com, he agreed to pay the down payment as well as the earned premium.
There was an alert that advised our Insured he would need to contact us via telephone to start the policy after he attempted to process the payment. We spoke with our Insured on February 3, 2016, advising of the reason we processed the previous balance and the locations of the advisement. We would be more than happy to offer our Insured a policy; however, we will be unable to refund the $182.51 as this was money owed for coverage previously provided.
Please find enclosed a screenshot of the attempted policy purchase. We trust this information is sufficient to allow you to close your file. Please call Russell W[redacted], Customer Service Director, at ###-###-####, if you have any further questions.
Very Truly Yours,
George W. R[redacted]
Senior Vice President
Enclosure

transparent;">We received your correspondence dated August 24, 2016, regarding the above-noted complaint, We have not included any personal identifying information in our response as you requested. We attempted to contact our insured on August 25, 2016, and August 26, 2016, however we were unsuccessful in reaching then to discuss their concerns.
On August 21, 2016, the policy renewed with the insured and her domestic partner with a total six-month premium of $545.75. On August 22, 2016. our insured requested a quote for adding her 16 year old daughter to the policy, However, because she advised her daughter was a licensed driver in the household, we added her to the policy effective August 23, 2016. We write a family auto policy which provides coverage for resident relatives and we consider family members in our underwriting and rating process to ensure we provide adequate protection for our insured and her family members in the event of a loss. This change increased the premium to $1,007.57.
On August 23, 2016, our insured requested that we remove her domestic partner. This change increased the premium to $1,214.66. However, on August 23, 2016, our insured's domestic partner advised that he is still in the household and drives one of the vehicles on the policy. As a result, he was added back to the policy returning the premium to $1,007.57. In addition, we have reviewed the daughters motor vehicle report and verified she has a learners permit only. The insured’s policy has been updated effective August 23, 2016, to reflect she has a learners permit only. The premium has been returned to $545.75.
We appreciate our insured’s patronage and regret any inconvenience that was caused. If additional information is needed to close your file, please contact Joy K[redacted] at ###-###-#### or [redacted]
Sincerely,
Assistant Vice President

We have...

received your request for assistance on behalf of [redacted]. A response to Mr. [redacted] has been sent via United States Post Office mail. The following is a summary of that response.
We recently sent Mr. [redacted] a letter offering him an opportunity to purchase a policy under our GEICO Family Pricing Program. This program allows children to receive a potentially reduced rate and some of the discounts that are offered on their parent's policy.
There was no promise made of providing the exact same rates as Mr. [redacted]'s parents. When rating an automobile policy, we take into consideration driving history, vehicle location, vehicle usage, and other additional factors that directly affect a policy premium. Since Mr. [redacted] resides in a different state, his policy would conform to the regulations and our filed rating plan for the domicile state.
Our records show that Mr. [redacted]'s father has chosen to continue to insure his son's vehicle. In order to provide coverage, we established a separate policy for his location in Oregon.
If you have any additional questions, please contact our analyst, Mary A[redacted], at ###-###-####, extension 5508,
Sincerely,
Gregory J[redacted]
Assistant Vice President GEICO General Insurance Company

April 4, 2014
Dear **. [redacted]:I am in receipt of your additional electronic correspondence dated April 4, 2014 in reference to the abovereferenced complainant. Thank you for the opportunity again to respond to **. [redacted]’s concerns as they speak to her cancelled homeowner policy and the possibility of it not being reinstated.As stated previously; GEICO Insurance Agency, Inc. is a sales and service agent for [redacted] Insurance Company. As their agent, we are required to adhere to their underwriting guidelines for new and renewal business.I have forwarded your correspondence to [redacted] directly and requested they respond to you under separate cover as to **. [redacted]’s concerns. [redacted] underwriters will need to determine reinstatement eligibility once the inspection concerns have been met. We will be happy to request the reinstatement for Me. [redacted] once it has been established that the concerns have been addressed. We look forward to hearing from her.Please have **. [redacted] contact our Agency at ###-###-#### and an agent will be happy to further assist her.
Sincerely,

June 25, 2014Dear **. [redacted]:Thank you for your inquiry dated June 11 ? 2014 in reference to **. [redacted]'s complaint about the additional premium for adding a vehicle and young driver to the automobile insurance policy.After careful review of the policy records, **....

[redacted] is on a monthly billing plan. With this plan she makes an installment each month. At the time, her son and the 1999 [redacted] were added to the policy, she had a balance of $101.30 due on March 15,2014 from the October 29, 2013 to April 29, 2014 policy period. She also has a payment for the April 29, 2014 renewal. Before any changes were made to the policy the minimum payment due March 31, 2014 was $204.00.With this change being made March 23, 2014, it creates additional premium which is due immediately. Also, this affects the payments for the April 29, 2014 renewal. The installment in May is larger because she is billed for the adjustment to the policy from March 23, 2014 to April 29,2014, the April and May installment.GEICO understands that this is a large payment and agreed to **. [redacted] paying $300 on June 6, 2014 and $556.33 by June 12, 2014. This payment would not have been as large if payments were made in March or April as scheduled.We apologize for the confusion and frustration of the situation. GEICO appreciates the six years [redacted] has been insured with us.I hope this information will assist you in resolving this matter. If additional information is required, please contact [redacted] at ###-###-#### or via email at [redacted].

April 14, 2014
Dear [redacted]:Thank you for your April 7, 2014 inquiry.On December 6, 2013 [redacted] reported a front end collision loss. We promptly inspected her vehicle and provided an estimate for all related and verifiable damage. On March 11, 2014 [redacted] contacted...

us again about problems she was having with the vehicle. We contacted her body shop ([redacted]) and spoke with [redacted], the shop owner, who stated the wiring harness was damaged and could not be repaired at his shop. We advised [redacted] she needed to choose a mechanical repair facility to diagnose what mechanical issues existed with the vehicle. [redacted] chose [redacted].After the vehicle arrived at [redacted] Service Department, we again re-inspected her vehicle and contacted [redacted] to communicate the diagnosis result. The Service Department informed us [redacted]’s complaint was “the vehicle starts and then shuts off’. The diagnosis found one engine trouble code existed. [redacted] advised the engine trouble code stated the cam sensors on top of the engine failed. The service advisor informed us this is a common problem with this vehicle, and there was no evidence this mechanical issue was related to a collision loss. There is no physical damage to, or in the area of, the engine cam sensors.While re-inspecting the vehicle we also observed the wiring harness had been poorly repaired. It is unknown to us when or why the harness was repaired. We made several attempts to reach [redacted] for an explanation and have been unsuccessful. At no time did [redacted] request a supplement re-inspection to authorize repairs to this component. Additionally, the service advisor at [redacted] stated he would not be able to confirm any possible mechanical failure resulting from the poor wiring harness repair until the Cam Sensors are replaced, but at this time they are not able to confirm a failure as a result of the poorly repaired wiring harness.We regret [redacted] is having mechanical problems with her car, but we cannot agree to pay for mechanical failures not related to a front end impact on her vehicle.If you have any further questions, please contact [redacted], Auto Damage Manager, at ###-###-####.Sincerely,

May 9, 2012Dear [redacted]:This will acknowledge receipt of your request regarding the above named insured’s private passenger automobile policy. I have carefully reviewed the matter and my findings are as follows:In [redacted]’ correspondence to your organization she...

expresses concern that GEICO extracted funds from her account and has refused to refund the full amount. She also alleges that she had no intention to start a new policy with GEICO and that she did not hold a policy prior with GEICO.GEICO’s records show that [redacted] had a prior policy with GEICO with the same address, telephone and vehicle as the most recent application. The prior policy was cancelled for nonpayment of premium after the electronic check she used to pay for the policy with was returned. [redacted] owed an earned premium balance of $54.13 for coverage provided from May 9, 2013 to June 2, 2013.[redacted] most recently applied for a policy with GEICO via GEICO.com on April 7, 2014 to be effective April 8, 2014. She completed the application and acknowledged that she would be required to pay $54.13 prior to making the down payment to bind the new policy. The overdue balance from the prior policy along with a down payment of $96.65 was collected and the policy was bound. [redacted] had identification cards sent to her email.On April 8, 2014, [redacted] contacted GEICO an advised that she had purchased the policy on “accident” and requested a refund. She was refunded for the down payment on the new policy and advised that she would not be refunded the monies paid on the overdue balance of the prior policy.It is GEICO’s position that all proper procedures were followed in the handling of [redacted]’ policy. No further refund is due to [redacted] at this time. If you have any questions, or if GEICO can be of any further service in this matter, please contact me at ###-###-####.Very truly yours,

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
[redacted] stated that the police report appeared to be the officer attempting to blend both stories into the report since there were no unbiased witnesses present. She also acknowledged that she never reviewed pictures of the damages nor the statement of the other driver in making her decision and also never spoke with the representative from [redacted], who examined the vehicle and had made the statement. Only after my protest was she willing to review the pictures and statements but she had already informed [redacted] that I was at fault and she had no intention of reversing her decision. I would highly doubt that [redacted] was informed at any time that Geico was reviewing their earlier decision or may reverse their decision. Stating that they were reviewing their decision was only a way to appease me. Even now it the Revdex.com or Idaho Attorney General's office begins to further investigate this matter, Geico has no intention of reversing their decision and it would be interesting to know how many cases where they have reversed their initial decision. I would encourage the Attorney General's office to at least look into this. [redacted] also informed me that they were finding me at fault to protect me from further law suits, which seems like another company response intended to appease customers.
Again I am not looking for any damages, there were no injuries, my insurance did not raise. This is a matter of principal where I have stated the truth and did everything that I was supposed to and they have called me liar and falsely accused me of being the perpetrator of the accident. 
Regards,
[redacted]

May 13, 2014
Dear [redacted]:Thank you for your letter of inquiry dated May 6, 2014.After reviewing the file, we have agreed to handle the damages to [redacted]'s vehicle as a courtesy even though she added Collision coverage one day prior to the loss. On April 22, 2014, we issued payment in the amount of $4,784.59 to [redacted] Auto body for the repairs to [redacted]'s vehicle and $1,000 to [redacted] for her rental vehicle.Claims Manager [redacted] called [redacted] on May 13, 2014 to explain we had received her complaint and were responding accordingly.If any additional information is needed, please contact [redacted], Claims Director at ###-###-####.

March 26, 2014
Dear **. [redacted],We received your correspondence dated March 12, 2014, regarding the above-noted complaint. We have not included any personal identifying information in our response as you requested.Our records reflect that on January 2, 2014, our insured...

obtained five online quotes from GEICO. In each quote, she represented that she was the only driver. Her premium of $1647.50 was based on the information she entered into our system. Our insured subsequently purchased the policy via telephone. On March 5, 2014, we received notification of another licensed driver in our insured’s household, and on March 12, 2014, we confirmed with our insured that her daughter lived in her household and operated her vehicle. As a result, we added her daughter to the policy, which increased her premium.With respect to the change in coverage, we informed our insured that Florida law required us to obtain an inspection of her vehicles shortly after the inception of her policy. We spoke to our insured on January 21, 2014, to remind her of the vehicle inspection. We did not receive the inspection, and we were required to remove physical damage coverage from her policy effective February 7, 2014. Our insured since obtained the required inspection, and we resumed the physical damage coverage on her policy.We are unable to return our insured’s premium to the original quote, since we are now including her daughter on the policy. We spoke to our insured regarding her concerns on March 21, 2013. We trust this information is sufficient to allow you to close your file. Please call [redacted], Customer Service Director, at ###-###-####, if you have any further questions.Sincerely,

April 4, 2014
Dear **. [redacted]:This will acknowledge receipt of your April 4, 2014 follow up inquiry regarding the above referenced private passenger automobile insurance policy.Please be advised that GEICO’s position on the matter remains unchanged.As per the claim handling issue raised by [redacted], a response will be sent under separate cover by our Claims Department.Since there appears to be no valid complaint against GEICO, we ask that this be removed from our record. If you require further assistance with this matter, please contact the undersigned at ###-###-####.Very truly yours,

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
They keep saying I accepted the higher price of insurance, witch I did not, I was looking for a better price on insurance, so why would I accept a higher price? NO I WOULD NOT!I accepted a price of 154.xx NOT A PRICE OF 252.xx That was more than what I was paying for. So may I ask WHY WOULD I Accept a higher PRICE? and the other company I had insurance is a very relatable company. Again I'm saying Geico was using bait and switch practices. POINT BLANK.  and who pays for it, The consumer. witch the consumer cant take on big company's, they just say NO. and all we can do is file a complaint and nothing will happen since big corporate company's can do what ever they want. say what ever they want. and the consumers PAY, AND PAY>SO Geico you got away with another TO bad consumer we can do what we want, since when we get you credit card information we can do what ever we want!
Regards,
[redacted]

July 7, 2014
New Roman"> 
 
[redacted]
Revdex.com
1411 K ST NW 10TH FLOOR
WASHINGTON DC 20005-3404
 
 
Claim Number:            [redacted]
Insured:                       [redacted]
Date of Loss:              May 28, 2014
Complainant:              [redacted]
File Number:              [redacted]
 
Dear **. [redacted]:
 
We received your correspondence of July 3, 2014.
 
The above loss was reported to GEICO on June 11, 2014 by our insured, [redacted]. **. [redacted] also called to discuss a previously reported claim for a loss that occurred on September 6, 2013. We advised **. [redacted] of his coverage and that he would be responsible for paying his deductible for each claim since they were separate occurrences. **. [redacted] declined to file for the damages at that time.
 
**. [redacted] called June 30, 2014 to schedule an appointment for an estimate for the loss that occurred on September 6, 2013. We informed him of appointment options available July 5 and July 12, 2014.   Neither of those dates was convenient for **. [redacted] so we encouraged him to visit our website to review the available appointments and schedule an appointment accordingly. On June 30, 2014 **. [redacted] scheduled his appointment for his estimate online.  He selected July 1, 2014 as his appointment date.  We have several options for locations and times for appointments and this information changes as customers reschedule or cancel appointments. 
 
We hope this adequately responds to your inquiry.  Should you have any additional questions, please contact [redacted], Claim Supervisor, at ###-###-####.
 
Sincerely,
 
 
[redacted]
Virginia Beach Regional Office
Government Employees Insurance Company
NAIC #[redacted]

December 22, 2016
 
Roman" size="3"> Revdex.com OF METROPOLITAN WASHINGTON DC
AND EASTERN PENNSYLVANIA
1411 K. ST. NW, 10TH FLOOR
WASHINGTON DC 20005-3404
ATTN: [redacted]
 
ID Number: [redacted]
Re: [redacted]
Dear Ms. [redacted]:
This letter is in response to your email on December 21, 2016 addressed to Tony N[redacted] of GEICO.
Upon receipt of this complaint we called Mr. [redacted] and were able to secure enough information from him and his bank to confirm that there were multiple unauthorized payments made to GEICO by another policyholder. Mr. [redacted]’s bank, [redacted], allowed him to dispute only the two most recent payments. Excluding these two payments, an additional nineteen unauthorized payments were withdrawn from his account. Therefore, we are transferring a total of $6,555.42 to his [redacted] account.
Mr. [redacted] was satisfied with our handling and stated that he wished to follow through with the prosecution of the individual that used his account information without his authorization. We advised Mr. [redacted] that although we cannot initiate any legal action on his behalf, he should contact the police officer that filed the original policy report for additional assistance. If they wish to proceed with their investigation, they can subpoena our records and we will provide them with any requested information that we have on file for this individual.
We trust that this information is sufficient to allow you to close the complaint. If you have any additional questions or concerns regarding this issue, please call my associate, Barbara C[redacted], at ###-###-####.
Sincerely,
 
John L[redacted]
Assistant Vice President
Tell us why here...

May 7, 2014
 
Revdex.com of Metropolitan
Washington DC and Eastern Pennsylvania
1411 K St.  NW, 10th floor
P.O. Box 149104
Washington, DC  20005-3404
 
Attention: [redacted] Horne
 
RE:         CASE
NUMBER:                               [redacted]                                                                                                                             COMPLAINANT:                              [redacted]                         
                                INSURED:
                                        ...⇄ [redacted]
CLAIM
NUMBER:                            [redacted]                                   ...⇄
POLICY
NUMBER:                          [redacted]
DATE OF LOSS:                                April 3, 2014
COMPANY:                                                      
 
 
Dear [redacted]:
 
Thank you for your letter of
April 28, 2014.
 
Claims Supervisor [redacted] contacted [redacted] on April 28, 2014 to discuss his concerns.  **. [redacted] explained the total current damage
estimate was $3,227.25.  We are unable to
differentiate which individual hail dents resulted from each loss. Therefore,
we deducted $893.77 for the unrepaired damage associated with the prior hail
claim from the total current estimate. 
The deduction left a difference of $2,333.48, which is the amount of
additional damage caused by the most recent loss.  **. [redacted]’s $500.00 deductible was subtracted
and payment for $1,833.48 was issued on April 17, 2014. 
 
If there are any additional
questions, please feel free to contact Claims Supervisor
[redacted] at ###-###-####.
 
Sincerely,
 
 
[redacted]
Assistant Vice President

June 20, 2016
 
Roman" size="3">  
 
[redacted]
Revdex.com of Metro
Washington DC & Eastern Pennsylvania
1411 K St. NW, 10th floor
Washington DC 20005-3404
 
VIA FACSIMILE: ###-###-####
 
RE:                                [redacted]
Insured:                        [redacted]
Policy Number:           [redacted]
NAIC:                           [redacted]-GEICO General
 
Dear Ms. [redacted]:
 
Thank you for your recent inquiry dated June 13, 2016.  I welcome the opportunity to discuss Mrs. [redacted]’s automobile policy concerns.
 
On December 4, 2015, Mrs. [redacted] contacted GEICO to add a 2015 [redacted] to the policy. Mrs. [redacted] also advised that she and her husband were permanently living in Tennessee but still had a home in Louisiana as well. At that time, the address was updated to the Tennessee address and the 2015 [redacted] was added to the policy. Mrs. [redacted] advised that they 2011 [redacted] would remain registered in Louisiana and the 2015 [redacted] would be registered in Tennessee. She also requested that all mail still go to the Louisiana address. The policy was updated as requested.
 
On February 22, 2016, Mrs. [redacted] contacted GEICO and advised that the state of Louisiana needed proof of coverage for the 2011 [redacted]. The agent emailed the insurance binder for the 2011 [redacted] to Mrs. [redacted] as requested. The agent also advised Mrs. [redacted] that the 2011 [redacted] would need to be re-registered in the state of Tennessee since it was now her permanent address.
 
On March 3, 2016, Mrs. [redacted] contacted GEICO and advised that the 2011 [redacted] was now registered in the state of Tennessee. She also requested to change the mailing address to the Tennessee address. The policy was updated as Mrs. [redacted] requested.
 
On June 13, 2016, Mrs. [redacted] contacted GEICO due to Mr. [redacted]’s Louisiana license being suspended due to a lapse in coverage on his 2011 [redacted] effective December 5, 2015. GEICO updated the Louisiana database to show continuous coverage for the 2011 [redacted] as GEICO does not indicate any lapse in coverage effective December 5, 2015.
 
On June 17, 2016, Chelsea G[redacted] contacted Mrs. [redacted] in reference to the fines on Mr. [redacted]’s license. Mrs. [redacted] advised that she had not yet paid the fines that her husband is just unable to receive a Tennessee license. Ms. G[redacted] emailed Mrs. [redacted] the attached letter providing proof that Mr. [redacted] had continuous coverage on the 2011 [redacted] from December 5, 2015 until February 29, 2016. Ms. G[redacted] also advised Mrs. [redacted] that the Louisiana database updates would be processed on June 22, 2016, as the updates only process each Wednesday.
 
We apologize for any inconvenience and frustration this has caused Mr. and Mrs. [redacted] and hope this information will assist you in resolving this issue. If additional information is required, please contact Chelsea G[redacted] at ###-###-####.  Her office hours are Monday through Friday, 8:00 a.m. to 4:00 p.m. EST.
 
 
Sincerely,
 
 
Brandon T[redacted]
Underwriting Manager
 
Enclosure: Out of Force Letter
 
 
 
 
 
 
 
                                        ...⇄
 
 
 
Tell us why here...

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: Geico adjuster John C[redacted] and other Managers didn't attempt. They did contact [redacted] & [redacted] to confirm other work that was done on my 2001 [redacted]. Which I [redacted] already inform them and showed receipts of work done too vehicle. Geico - John C[redacted], Stuart R[redacted] are still referring about OBDII Reading . Now there stating ( There was no damage to the exterior of the fuel tank / GEICO is unable to relate the issue of the Fuel Level Sensor in the fuel tank to the collision damage in the front of the Vehicle). Neither one of these gentlemen Adjuster- John C[redacted] or Manager - Stuart R[redacted] are ASE Certified Mechanics. All they can do is speculate/ give theory of situation. Because damage wasn't visible on exterior tank doesn't mean there wasn't anything wrong inside the tank itself( that's where the problem rely). Specifically, GEICO keeps rely on board diagnostic & Manager theory instead of resolving the situation.
I [redacted], professionally attempted to resolve the issue with Adjuster, &  Auto Damage Manager Stuart R[redacted]. Nothing still hasn't been resolved. yet.The total repair for the Level Sensor is $1000 by [redacted]  which where vehicle was originally.  GEICO - Are you willing to pay half the expense?. It would be my loss not GEICO. I just want my vehicle fixed the way it was before the accident. GEICO is suppose to have integrity & value & exhibit there customer service.
Regards,Sincerely,
[redacted]
[redacted]

I called them several times, but it was to no avail, They are lying. I should I pay for a service and when it is needed I am not assisted? I paid cash money for my tow and I do not have a receipt. Mr. N[redacted] will not be the corner stone of this company, As I will soon cancel my policy with them.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]