Geico Corporation

The only satisfactory response is removal of my daughter from the policy. At least now there is public record of the fact that Geico is exploiting our children by adding them without our consent.

April 18, 2014
To Whom It May Concern:Thank you for your follow-up inquiry of April 14,2014.We have reviewed **. [redacted]’s request for follow-up; however, we are unable to change our decision and reduce her deductible. We believe it is **. [redacted]'s responsibility to review her policy paperwork and make the necessary changes in the event any coverage or deductible discrepancies exist between her former insurer and current GEICO policy. As previously outlined in our original response, we mailed paperwork on at least 3 occasions from December 8, 2012, through November 14, 2013, outlining **. [redacted]’s coverage and deductibles.We sincerely regret any inconvenience **. [redacted] experienced during our handling of her loss. We believe that we handled her claim appropriately and in accordance with this provisions of her policy.Should you have any further questions, please contact [redacted] at ###-###-####.Sincerely,

We received your...

correspondence dated March 15, 2016, regarding the above-noted Consumer. We have not included any personal identifying information in our response as you requested.
On December 27, 2015, the 2002 [redacted] was added to our Insured’s policy via GEICO.com effective December 28, 2015. At this time the Vehicle Identification Number was entered incorrectly. On December 27, 2015, our Insured also sent an ID card to their e-mail address from GEICO.com. On December 28, 2015, we also mailed our Insured a Declarations Page listing the VIN as well as all coverage listed on the policy. As well, on January 27, 2016 we sent our Insured a letter advising that we did not have the correct VIN for his 2002 [redacted].
On February 5, 2016, our Insured contacted us requesting to update his Driver's License as it was pending suspension. We apologize that this information was not updated when our Insured requested; however, as of March 15, 2016, we have confirmed that our Insured’s Driver’s License is active. On March 17, 2016, we spoke with our Insured and advised of such. We have confirmed with our Insured that he did not have to pay any fees with the State of Florida.
As the 2002 [redacted] was added online at GEICO.com, we will be unable to provide any sort credit to the policy. We trust this information is sufficient to allow you to close your file. Please call Russell W[redacted], Customer Service Director, at ###-###-####, if you have any further questions.
Very Truly Yours,
George W. R[redacted]
Senior Vice President

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
1. Geico was aware that I DO NOT wish to add my son to the policy. As stated they recieved a signed NDA on 7.2.14. The emailed forms were misleading as my son's name was NOT highlighted on this form therefore one can assume from the title'EXCLUSION OF NAMED DRIVER', to list the name of the excluded driver below.
2. Geico did NOT email or call me to notify me the letter was not sufficient.
3. Letter sent on JUNE 6th was received on JULY 25 (see attached)
4. Letter sent on JULY 8th was received on JULY 10. I had disregarded the letter thinking it has crossed in the mail with my NDA faxed 7.2.14
In conclusion, Geico was aware that:
A. I do NOT wish to purchase an insurance for my son
B. That the NDA they received was in error
C. That the credit card authorization given to them was ONLY FOR THE MONTHLY AMOUNT AGREED UPON.
GEICO HAS MADE AN UNAUTHORIZED TRANSACTION ON MY CARD.
Yes, I have received the $160 credit since writing my letter. I expect to get the full amount for the false addition of my son to the insurance.
Further more, as a result of the UNAUTHORIZED TRANSACTION to my account I have incurred some bank fees that need to be reimbursed estimated between $50-$75.
Regards
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:  They never sent a written letter, I received an email on January 17th, after I called to remake a payment.  As for the accident in April, 2009, they did say that my husband was at fault and our monthly premiums went up to almost $100 per month because they paid off the car that was totaled.  When I called to question it, that is what their customer reps had stated over the phone.  I also sent them a cancelation email stating that we were cancelling our policy effective August 7, 2014 after I called them to notify them as such.  I received an email yesterday (I will gladly forward the email), that my policy was cancelled due to NON-PAYMENT on August 9, 2014.  I sent an email, cancelling the policy on August 7th, because that was when our new policy was coming into effect with someone else.  They have now "backed" the cancellation to July 18th, as I found out when I called today, nor did they mention that I sent them an email on the 7th of August.  In fact I called them at 7:37 am that day because I have kept the phone call on my log and the customer service rep told me that I needed to email them a written statement to please cancel my insurance and the date it was to be in effect.  She also told me that the I could go online and get the email from the website, which I did. I am really sick of the the underhanded things Geico has done in the recent years.  Each person tells another person something different.  I know they state of NC has a copy of my insurance policy being in effect since August 5th because they had to send a S1 agreement.  Now, we may get charged another fee DMV fee because they have "mysteriously" lost my email of cancellation of insurance.  If that is not changed, I will be informing the NC Insurance Commission.
Regards,
[redacted]

12pt;"> 
May 10, 2016
 
 
Revdex.com
Attn: [redacted]
1411 K St. NW, 10th Floor
Washington, D.C.  20005-3404
 
 
 
Re:       Customer Name: [redacted]
            Case Number: [redacted]
            GEICO County Mutual Insurance Company
            Auto Policy Number: [redacted]
 
 
 
Dear Ms. [redacted]:
 
This is in response to your correspondence received in our Washington, D.C. Executive Offices.  It was referred to the Richardson, TX Regional Office for a reply.
 
We apologize for the delay in our response and for any misunderstanding Ms. [redacted] may have regarding her policy coverages.  We regret to confirm that Ms. [redacted]’s policy did not carry the appropriate coverage for the towing loss dated April 7, 2016.
 
The policy records reflect Ms. [redacted] purchased a GEICO auto policy online, on December 17, 2015, effective December 17, 2015 through June 17, 2016.  Confirmation paperwork was mailed December 18, 2015 (copy enclosed).
 
Emergency Road Service is available when comprehensive and collision has been selected.  Ms. [redacted] only selected the Liability and Uninsured Motorists coverages for the 2002 [redacted]; therefore, Emergency Road Service was not an available coverage.
 
Ms. [redacted] submitted a towing claim, for a loss date of April 7, 2016, for the 2002 [redacted]. 
The Claims Department mailed Ms. [redacted] a claim denial letter, dated April 18, 2016, stating the necessary coverage was not available for the date of the loss (copy enclosed).
 
 
If you need additional information, please contact Patti K[redacted] by telephone at ###-###-####, from 8:00 am to 4:30 pm CST, or by email at [redacted].
 
Sincerely,
 
 
 
Matthew Z[redacted]
Assistant Vice President
 
Enclosures
 
Cc:       [redacted]
            [redacted]
            Spring TX  77386-7020

July 10th 2014We have received your letter dated July 3rd 2014. Thank you for the opportunity to review your concerns.At GEICO, we desire a quality repair for every customer and always work in good faith to resolve questions about any matters, including lost wages related to a...

loss.The covered repairs for your vehicle include the replacement of all four aftermarket wheels. Upon ordering said wheels from a vendor, a similar color wheel was sent instead of an exact match to your wheel because the color of the damaged wheels has been discontinued from production. This fact was unknown until after the wheels were installed on your vehicle. It is my understanding that the repair facility was able to locate a suitable set of wheels through an alternate vendor and currently has them on order. Due to this error they have offered to cover your rental car while they correct the mistake.Unfortunately, your policy does not have a provision for the lost wages you have claimed. We spoke to [redacted] and reached an agreement they would compensate you $150,00 for your lost time due to this unfortunate mistake. Our local field supervisor [redacted] has attempted to contact you on the morning of July 10th to discuss this resolution but was unable to reach you.In good faith, GEICO has worked with your body shop to repair your vehicle to pre-loss condition.If you have any questions, please contact our local Auto Damage Manager, [redacted]. He can be reached at ###-###-####.Sincerely,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

This will acknowledge receipt of your request regarding the above named insured’s private passenger automobile policy. I have carefully reviewed the matter and my findings are as...

follows: In Mr. [redacted]’s correspondence he expresses concern with a recent change in policy premium. He alleges that GEICO has misquoted him a policy to include collision coverage and has requested that GEICO honor the original quote. GEICO’s records show that Mr. [redacted] purchased the policy in question on March 5, 2015 and was made effective March 6, 2015. The policy was purchased with a premium of $151.70 which did not include collision coverage. On April 1, 2015, Mr. [redacted] was notified by email correspondence that the policy did not include collision coverage and could be added on for an additional premium cost of $89.50. The coverage was added effective April 2, 2015 and the balance was adjusted accordingly. It appears as though this change may have been made in error by the agent quoting the cost of collision premium. Please note that it was made clear to Mr. [redacted] that the policy, at inception, did not include collision coverage. Upon receipt of your correspondence, Barbara F[redacted] of GEICO’s executive office reached out to Mr. [redacted] and offered a formal apology for any misunderstanding or inconvenience he may have endured. Ms. F[redacted] also extended an offer, as a one-time exception, to credit the policy for the impacted amount of adding collision coverage to the policy to the end of the policy term. Mr. [redacted] has expressed his satisfaction in the matter. If you have any questions, or if GEICO can be of any further service in this matter, please contact Barbara F[redacted] at ###-###-####. Very truly yours, Pionne C[redacted] Assistant Vice President of Underwriting

June 05, 2014

class="**oNormal"> 
Revdex.com
Of Metropolitan Washington, D.C. and Eastern Pennsylvania
1411 K St NW, 10th Floor
Washington, D.C. 20005-3404
 
ATTN:  [redacted]
 
ID: [redacted]
Re:  [redacted]
 
Dear **. [redacted]:
 
We received your letter regarding [redacted]’s concern with a scheduled payment being withdrawn from her checking account causing a Non-sufficient Fee on her policy. We thank you so much for giving us the opportunity to address and resolve her concerns.  Immediately upon receipt of this correspondence we reached out to [redacted] by phone to apologize and explain why we attempted to extract the scheduled $99.00 from her checking account on April 30, 2014.
 
[redacted] called GEICO on April 29, 2014 to make a full payment on her motorcycle policy.  She was currently enrolled in Electronic Funds Transfer with her checking account and an extraction was scheduled to process on April 30, 2014.  At that time we did not explain to [redacted], due to the time between the payment made and the scheduled extraction, we were unable to stop the withdrawal from her account.  We spoke with [redacted]’s on June 3, 2014 and explained why the extraction occurred and that we are crediting her account $20.00 for the non-sufficient fee incurred.  [redacted] advised that she is appreciative of GEICO’s help and happy to continue insuring her motorcycle with us.
 
If there are any further questions or concerns we will be more than happy to assist.  Please feel free to contact [redacted] at ###-###-#### or send us an email at [redacted] for additional questions or requests.
 
Sincerely,
 
 
[redacted]
Virginia Beach Regional Office
GEICO Indemnity Insurance Company
NAIC #[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: I was given incorrect information resorting in a a second NSF charge of $35.00. Also I am not asking for a reimbursement of $70.00 because the first NSF charge was my fault as stated in earlier communication; However the second NSF charge is not my fault. I would like the "second" NSF charge reimbursed $35.00 along with the $20.00 fee. This is a total of $55.00. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Thanks for your help.  
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:
This is disgusting an not 100% accurate as a side GEICO my last claim I have repeatedly contacted you and you have done nothing.  My car was NEVER fixed nor was my floor mats given back to me that the collison shop you semt me to corrected either of these.  I have called you multiple times for help, the shop never replied . You did NOT completed due diligence on my repair yet you have the nerve to charge outrageous charges for insurance that payment was sent and you did not get that is why I called pay on 10/10 which you neglect to accurately note the 10 calls that day.  DISGUSTED with GEICO - I was forced to pay that on 10/10 I had no insurance because of you cancelling me.  
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: I didnt not recieve an online quote I called directly to geico and was put in contact with what they call a qualified agent. I gave the agent all my information and she quoted me 246.00 for a 6 month policy. I told her that my mother is the one going to pay the bill with her credit card so she call my mom on a three way call and told her what the amount was going to me and my mother agreed to pay this amount. The qualified agent told me she wanted to make sure her quote was accurate and wanted my SSN number to pull a BMV report I gave her all the info and she said due to an accident that came up on your BMV report I cant do the policy for the 246.00 It will be 421.00 my mother heard the whole phone call. We said ok to this number. and continued with the policy. we asked her if we could pay half the policy now and the other half in three months and the agent told us this was fine. One week before the other half of the money is due I get a bill stating that the policy changed again and it would be another 421.00 dollars. I never agreed to this and I would never agreed to this much money I have been quoted the around the 421 from three different insurance companys. I want a full refund of my money, I never did an online qutoe with anyone I spoke with an agaent the whole time so they are not being truthful right now I can get a statement from my mother on what was said to us.
Regards,
[redacted]

I received a letter from Geico in May 2015 requesting I validate the licenses for myself and another person I had on my policy. I provided my license information and asked if anything else was needed. I was advised NO and that my account was in good standing. Fast forward to September; I received a letter from DMV stating I needed to validate my insurance information. I attempt to access my Geico account online and was unable to pull it up. I then called them and spoke with two individuals; the last named Gary was a manager. I was advised my policy had been canceled since June. I asked what was needed to reinstate it and was advised I needed to provide the other driver's information. I advised them to remove that person as we are no longer in contact and was then told I had to provide a bill showing that person's address or license information. I told them I am not comfortable asking for any personal information as we are no longer in contact with each other. I asked Gary why I wasn't advised the additional information was still needed at the time I provided mine and he had no response; he continued to refer to the only letter sent in May. I received no additional letters in the mail warning me that my policy would be or was canceled. I found out there was an issue only after receiving the letter sent by DMV. Gary spoke to me as if I was uneducated and outright dumb and I did not appreciate it. I've worked in call centers for years and it's customary that the employees advise you of anything that could potentially have negative impacts to your account prior to ending the call. In this case, I even asked if anything else was needed and was told NO. Gary escalated this again and I was told I'd get a call from the "manager line" within 48 hours; this was on 9/17. I didn't get a call until 9/23 from Marcia out of the Fredericksburg office; her manager is Kyle. She advised Geico is only required to send the one notification and acknowledged they did not send any notifications stating the policy was terminated. I had no issues with Geico until now. I can't believe that any company servicing clients don't have to notify people before they end the service. I'm appalled that I've been driving around without insurance with my 7 year old daughter and had absolutely no knowledge. I'm also shocked by the treatment received by Gary as well as this practice since it was in my opinion, Geico's error. Most companies will correct an error but not Geico; they aren't even making an effort. I received no apologies for their employee not providing me with accurate information and no remorse was expressed from any of the individuals I spoke with. I will never utilize their services again and will be sharing this with everyone I know in person and through social media. I hate to think of the bind I would be in had I been in an accident....

July 17, 2014
Dear [redacted]:This will acknowledge receipt of your July 15, 2014 follow up inquiry regarding the above referenced private passenger automobile insurance policy.
Our records indicate that the complainant contacted GEICO via telephone on June 5, 2014 and requested to...

cancel the above policy with an effective date of June 18, 2014. The policy was cancelled as requested, and the complainant was provided with written confirmation. Our company subsequently received a faxed request on June 17, 2014 from a representative of [redacted] Insurance Company to cancel the policy with an effective date of June 17, 2014. As per the written request, the policy cancellation date was then adjusted to June 17, 2014, and the applicable pro rata premium refund of $8.76 was issued to the insured on June 18, 2014. Enclosed is a copy of the faxed request dated June 17, 2014.There is no indication that any error occurred on GEICOs part regarding the above transactions. Our records also show that our company sent the required notification to the New York State Department of Motor Vehicles on June 18, 2014 in a timely manner as required by law. GEICO has no control over any reporting delays that may have occurred with the complainants new carrier. Enclosed are copies of the three proof of coverage letters that were requested by the complainant.Since there appears to be no valid complaint against GEICO, we ask that this be removed from our record.If you require further assistance with this matter, please contact the undersigned at [redacted].Very truly yours,

Dear **. [redacted]:
 
Thank you for your recent inquiry. 
 
On April 2, 2014 we advised **. [redacted] that because she did not carry Collision coverage for the damage to her vehicle, we would not be able to issue payment to her and she would need to make her damage claim through [redacted].  The same day, **. [redacted] called to advise us that [redacted] would not discuss this claim with her until they spoke with us.  This is atypical of our experience with most insurance carriers.  On **. [redacted]’ behalf, we filed the initial loss report to [redacted] and called **. [redacted] back with the [redacted] claim number and contact information. 
 
On April 3, 2014 **. [redacted] notified us that [redacted] was not going to accept liability based on their driver’s facts, and [redacted] wanted **. [redacted]’ statement.  Because we were informed of a dispute, we reassigned the file to further investigate liability, which included obtaining **. [redacted]’ recorded statement.  At **. [redacted]’ request and with her permission, we emailed her statement to [redacted].  We appreciate **. [redacted] providing us with better contact information for [redacted].  On May 13, 2014 we received an email from Wilson who advised he had been out the prior week, and his liability investigation is still pending. 
 
We have not inspected **. [redacted]’ vehicle as she does not carry Collision coverage and we would have no right of recovery.  We regret any misunderstanding regarding this claim; we cannot make a claim on her behalf or pay her claim under her policy, but we are happy to assist **. [redacted] in contacting [redacted].  We appreciate her feedback regarding our customer service and apologize we did not contact her as often as she preferred.  We will continue to keep **. [redacted] informed of any updates.        
 
If you or **. [redacted] have any additional questions, please contact [redacted], Claims Manager, at ###-###-####.
 
 
Sincerely,
 
 
[redacted]
Regional Claims Director

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:it almost same copy as a first one. Just denying the truth doesn't change  the matter of fact what is deceiving business practice. And as  a matter of fact I have  2 witnesses to my phone conversation.3d witness left the country but can be reached. Also , I'm already stated in previous rejection about "offer"" to decrease my payment by 10.00 if I take a course for 80.00 
What a bright idea! I'm not an it ! They got me first time, will not happen second time around!Revdex.com should fine this company!And I'm sure, I'm not only one to complain!
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I have enjoyed being with Geico, and I hope that nothing like this ever happens again. I will be sure in the future to always get the agent's name in the future since every call is not recorded like I thought it was. 
Regards,
[redacted]

August 8, 2014Dear [redacted]:We have received your letter requesting assistance on behalf of [redacted]. A copy of our response to [redacted] is enclosed.If you have additional questions, please call our policy analyst, Jennifer Vi[redacted] at [redacted], extension...

[redacted].Sincerely,Derek Z[redacted] - Underwriting Manager GEICO General Insurance Company