GEICO Reviews (%countItem)
View Photos
GEICO Rating
Address: 5260 Western Ave, Chevy Chase, Maryland, United States, 20815
Phone: |
Show more...
|
Fax: |
+1 (301) 986-2851 |
Web: |
www.geicoinsurance.com
|
E-mails: |
Sign in to see
|
Add contact information for GEICO
Add new contacts
It did not give me the correct one that I’m looking for to mark the issue. On March 13,2018 I have learned that my ex-husband had given my information to another person who called in his automobile Accident in DC. The person was able to place a 2016 *** in my name on the accident claim to Geico my insurance company list me as the owner, and my ex-husband as the driver. Geico failed to collect the callers phone number or any other information other than the name and the model of the vehicle that the other person was driving. Geico should’ve known from the get that I do not own a 2016 *** that was placed on my insurance policy in an attempt to collect damages and get his vehicle fixed. And I have one major concern and will tell you just like I told Geico why this happened and what a Geico rep told me that was extremely alarming. Into 2016 my ex-husband also has a 2014 15 *** someone else was driving it and wrecked it and rear ended someone. He filed that claim under his Geico policy. I spoke to a Geico rep more than once and they all confirm the same thing in order for that *** to be placed on your policy they had to give your date of birth your last four of your social and your home address and your phone number. Which is what my ex-husband had. Geico should’ve been alarmed that it wasn’t my ex-husband calling in the accident that it was someone else calling in for him the person who allegedly hit him is the one that called in. It took them 24 hours to get this off my policy after it was placed on there. Geico was given a subpoena and they did Lie their way out of it. We have no recording of the phone call that came in we close the case we immediately took it off the policy you did not take it off my policy as it is still there. Geico allowed in attempt at a fraudulent claim on my policy. There was no reason that that *** should’ve been allowed to be placed on my policy. I have been dealing with this for one year and 5 months. I’ve had to file a police report in hopes that law-enforcement will contact *** to get more details about the situation and the other driver. Because Geico failed to get the other drivers information.
Thank you for your inquiry of August 15, 2019. It has been referred to me for a response.
On March 14, 2019, *** reported a two-vehicle loss involving her vehicle and a 2016 *** operated by ***-***'s ex-husband, ***. Ms. provided Ms.-***'s policy number, therefore a claim was established under her policy. After establishing Ms. report, we called and left a message for Ms.-***, as neither Mr. nor the 2016 *** are listed under the policy.
Upon further investigation, we located a separate policy for Mr. and a claim was established under his policy. We spoke with Ms.-*** on March 14, 2019, and explained that the claim was reported under her policy in error. Furthermore, we advised that the claim has been closed and we have confirmed with our Underwriting department that there will be no action or impact to their policy. In addition, we have notified Comprehensive Loss Underwriting Exchange (CLUE) to remove this incident from their reporting.
Should you have any questions, please feel free to contact Cassandra V, Claims Manager at ext *** or at ***.
Sincerely,
Amy W
Assistant Vice President
On 28 Nov 2018, a big tree had fallen on a car parked next to mine and a lot of twigs and debris from it fell on mine, which caused a lot of scratches and small dings all around my car.
I initiated an online claim with Geico (Claim # ***) and as per the process, went to a nearby appraiser (Christine D) on 19 Dec, 2018. She looked around the car and said repeatedly that the damage is extensive, and that she is afraid my car would be “Totaled”.
She completed her assessment and told me to get PDR and buffing done first – she acknowledged that this will repair some of the dents and scratches and will make the remaining damage look better. She told me that Geico could conduct a secondary inspection to repair the remaining damage, if needed.
Her estimate for buffing the whole car and PDR was $407. She had uploaded all this information and pictures under my claim in my Geico account. When I checked those pictures later that evening, I realized that a lot of damage had not been captured. For example, there was practically no pictures depicting damage on the roof (there is a string of 7 – 8 dings and lot of scratches since the main twig had fallen on the roof). I contacted her again to discuss this and she assured me that I have nothing to worry about and that I should get the PDR and buffing done.
Following her advice, I took the car to a mechanic for buffing and PDR. They looked at all the dings and scratches and gave me an estimate. I was shocked to see their quote – it was $2,334 just for PDR and buffing!! I contacted Christine multiple times about this quote and explained that the estimates for PDR and buffing differ by $1,927. She kept forwarding me her original estimate and mentioned that I should take the car to the mechanic and Geico will do the secondary inspection.
I have been paying my insurance to Geico for more than a decade and it is very disheartening to see how difficult it is to claim for any damages. I would appreciate it if I could get the balance in the amount of $1,927 so that I can get the buffing and PDR work completed.
Thank you for your inquiry of August 14, 2019. It has been referred to me for a response.
On November 28, 2018, our policyholder, ***, made a claim with GEICO after a tree branch fell on her vehicle. On December 19, 2018, Ms. had her vehicle inspected by a GEICO adjuster. At that time, Ms. was provided with an estimate totaling $407.00 for visible damages related to the claim.
On December 31, 2018, April 29, 2019 and June 12, 2019, Ms. contacted GEICO and indicated she had obtained an out-of-pocket estimate for more than what was outlined on our estimate. On all three occasions, our adjuster informed Ms. of the process in which a formal request for supplemental damages could be requested.
On August 21, 2019, a GEICO Supervisor met with Ms. at her home to inspect the vehicle. Based on the secondary review, additional damage was identified and added to the estimate, which now totaled $1,443.57. Our supervisor left a voicemail with Ms. on the afternoon of August 21, 2019 to review the updated estimate and confirm a resolution to her concerns.
Should you have any questions, please feel free to contact William E, Claims Manager at or at ***.
Sincerely,
Sheryl W
Assistant Vice President
Complaint: ***
Greetings!
Thank you for your prompt action regarding my case.
I am working with Mr. Christopher R on the estimate for my car damage. He provided me with the updated estimate ($1,443.57) and a check for the balance based on his inspection of my car.
Upon careful assessment of the revised estimate and the mechanic’s quote, I realized there were still some inconsistencies between the two. I continue to work closely with Chris on these things and I expect to clarify these soon.
Chris has been very helpful and supportive. I am not rejecting their response, but since our discussions are ongoing, we haven’t reached the final resolution so I would like to keep the case open.
Thank you,
Sincerely,
***.
I set up auto pay for Geico insurance in Las Vegas, Nv. I went online to set up the police,from the Branch in Maryland. I set everything up in JAn to June for 2019 on my car. Geico's auto pay data base system kicked my account off of auto pay. I was not informed about any of this. I found out in July, I did not receive any later's in the mail from Geico. I gave Geico insurance my card and account number. Geico could not exsplain why this happen. In July, I gave Geico my account information a second time. Geico's computer system is having some type of issue and tried to charge an old card, two times, three months apart. I spoke to a teller, I wanted to know why,Geico kept trying to charge and old card ending in ***. My bill wasent being paid. My insurance was cancelled and I was unaware of it. For a month, I had no insurance on my car and the DMV is going to charge me $1000 and I had to pay Geico $377.67 to start the police over. I paid $167.00 and $216.37 to start the policy all over again. When I asked Geico why the system said my account was fake,they had nothing. Again, my bank said there was no issues on my side paying. Geico never tried to charge my account May, May 12th is when the system should charge for my insurance I was in CA, when I found out the system did not pay the insurance bill on my car. Thought it was odd and I called Geico. Geico is not sure why this happen. Two Different times and they have nothing to say for it. ONly that its my fault, when I called Geico and gave My bank information two different times. Geico raised my car insurance every month. Now I have to pay $187.67 every month instead of the regular $167.00 every month. I wanted Geico to restart the policy and fix it. I was willing to pay the back pay, but Geico cancelled the auto policy and I was not told. They sent maybe one letter which I received 5 days ago while I was sick. I travel so I wont get the mail until I get home. That's not right, they should pay or give me a discount. They never helped me
August 21, 2019
***
Revdex.com of Metropolitan Washington DC
1411 K Street NW, 10th Floor
Washington, DC 20005-3404
Regarding: ***-***
Revdex.com File Number: ***
Dear ***:
We have received your letter requesting assistance on behalf of ***-***. I welcome the opportunity to respond to her concerns.
On January 12, 2019, Ms.-*** purchased an auto policy online to insure her 2019 ***. She chose to pay the premium in monthly installments and elected to enroll in our automatic payment program which allowed us to automatically deduct her monthly payment from her *** card ending in –*** on the 12th of each month. We successfully processed Ms.-***’s down-payment using this card, as well as her February 12th payment. Unfortunately, when we attempted to process the March 12th payment, it was not honored with a return reason of “Invalid Account Number”. Typically, when a credit or debit card payment returns for this reason it means that the customer was issued another card with a new number, expiration date, or a chip.
Since the *** card ending in –*** was no longer valid, we disconnected Ms.-***’s enrollment in automatic payments. On March 20, 2019, she remitted a replacement payment using a *** card ending in –***. She then re-enrolled into automatic payments using the new card. We successfully processed the April 12th payment from this card; however, when we attempted to process the May 12th payment it was not honored with a return reason of “Invalid Account Number”. We disconnected Ms.-***’s enrollment in automatic payments since we no longer had a valid card on file. Ms.-*** remitted a placement payment using a *** card ending in –*** on May 24, 2019. She did not request to enroll this card into automatic payments after the payment was processed.
On May 28, 2019, we emailed a bill for $166.52 with a due date of June 12, 2019. Prior to the payment due date, we issued Ms.-*** a renewal policy on June 7, 2019. An updated billing schedule was emailed on June 8, 2019, which still reflected that the payment of $166.52 was due on June 12, 2019. The next payment on the billing schedule was for $238.85 with a due date of July 12, 2019. As of June 28, 2019, we still did not receive the payment due on June 12th so we emailed Ms.-*** a revised bill for $405.37 with a due date of July 12, 2019. This updated amount simply rolled the final payment of $166.52 for the current policy term into the first payment of $238.85 for the renewal policy.
Ms.-*** remitted a $200 electronic check payment using her *** account ending in -*** on July 12, 2019. The following day, we mailed a notice of cancellation advising that the remaining balance of $205.37 was needed by July 24, 2019. This notice was mailed to the same address listed in Ms.-***’s complaint. On July 17, 2019, the $200 payment remitted on July 12, 2019, was returned to us due to an invalid account number. Our records reflect that Ms.-*** logged into her online account on July 25, 2019, and the website displayed the pending policy cancellation information. Regrettably, Ms.-*** did not remit a payment or contact us to discuss her billing despite being aware that a payment was needed to avoid a lapse in coverage.
It is important to note that normally, if a payment is not received for a renewal, the policy is cancelled as of the renewal effective date to avoid any unnecessary earned premium. Since we did not receive payment or contact from Ms.-*** as outlined above, her policy was cancelled at the renewal date of July 12, 2019, leaving an unpaid balance of $166.52. A final bill for this amount was mailed on July 28, 2019.
On August 13, 2019, Ms.-*** contacted us to discuss her policy billing. During this phone call, she paid the past due balance of $166.52 and requested a quote to reissue her policy. Based on the quoted six-month premium of $1,268.88, Ms.-*** agreed to reissue her policy with a lapse in coverage and chose to pay the premium in monthly installments. Both the payment for the past due balance and the down-payment of $216.48 were processed from her *** card ending in -***. She also elected to enroll this card into automatic payments.
It is important to note that regardless of the reason why the $200 payment on July 17, 2019 was not honored, Ms.-*** still had an obligation to pay the remaining $205.37 by July 24, 2019. Unfortunately, despite receiving a mailed cancellation notice, logging into her online account, and receiving a final bill, Ms.-*** did not contact us until August 13, 2019 as outlined above.
Based on the lapse in coverage from July 12, 2019 to August 14, 2019, Ms.-*** will be assessed a $501 fine from the Nevada DMV. With that said, we have updated the cancellation date of the prior policy term to match the date listed in our cancellation notice, July 24, 2019. This update will add $61 to Ms.-***’s GEICO balance; however, it will reduce the pending fine with the Nevada DMV from $501 to $251. There are no additional changes or compensation that we can provide Ms.-***. This represents our final position in the matter and we respectfully ask that this complaint against GEICO be closed.
I hope this information is helpful with your review of Ms.-***’s complaint, but please let us know if you have any questions or concerns.
Sincerely,
John A,
Assistant Vice President
GEICO Choice Insurance Company
NAIC:
Geico is the worst company ever. I was having a really hard time paying my bill and I ask for a payment arrangement, I was having a difficult time with my autistic kid, my grandfather in the hospital ext…. not able to work not able to pay my bill so I asked if I can set up a payment arrangement they stated to me that will be fine but will need to collect $100.00 from me and that will trick the system that was there words ( TRICK THE SYSTEM) so that will give me a couple more days ( 1 week exactly ) to pay my bill, So I get a call from some one that they have to collect the amount of $ 800 if not they will cancel my policy, I was what I don’t have $800+ can I pay $480 and than I will call back in 1 week like you all told me , they said no and they canceled my policy the next day . I DO NOT RECOMMEND THEME AT ALL.
No Comment
I called Geico and spoke with a representative on 7/19/19 and asked him to place a stop on a payment of 244 that was about to be taking out if my account . As I did not agree to the payment . I had insurance with gieco for 6 months it was time for my renewal , but before letting me know about the new monthly premiums or even checking to see if I was interested in continuing service with them they automatically took the money from my account , so when I spoke with the gentle man I let him know that I would not be continuing service with Geico . The gentleman did not cancel the policy or places stop on the payment when asked to . So I told him that I would stop the payment with my bank , then he responded that if I did that, that I may have a lapse in my insurance .I told him I don't care about that I just don't want Geico as my carrier anymore. To make a long story short he never cancelled the policy and now Geico claims that I owe them 100 plus dollars even though I have a new insurance .
August 20, 2019
***
Revdex.com of Metropolitan Washington DC
1411 K Street NW, 10th Floor
Washington, DC 20005-3404
Regarding: ***
Revdex.com File Number: ***
Dear ***:
We have received your letter requesting assistance on behalf of ***. I welcome the opportunity to respond to her concerns.
On January 18, 2019, Ms. purchased an auto policy with us to insure her 2018 *** and 2008 ***. She elected to enroll in our automatic payment program which allowed us to automatically deduct her monthly payments from her *** Federal Credit Union account ending in -*** on the 19th of each month. It is important to note that a customer’s policy is automatically renewed unless we provide advanced written notice that we will not be renewing the policy or if the customer requests the cancellation of their policy.
We issued Ms. a renewal policy on June 14, 2019 for the policy period to be effective July 19, 2019 to January 19, 2020. On June 15, 2019, we emailed her a revised automatic payment schedule which reflected as follows:
06/24/2019 $155.63
07/19/2019 $242.54
08/19/2019 $242.54
09/19/2019 $242.54
10/19/2019 $242.54
11/19/2019 $242.54
12/19/2019 $242.51
On July 19, 2019, we processed the payment for $242.54 from Ms.’s account ending in -***. Later that day, she contacted us and requested to stop the payment. Fortunately, this phone call was recorded and we verified the conversation that took place. The representative informed Ms. that we were unable to stop the payment and she advised us she would stop the payment with her bank. Ms. also stated that she would be shopping for other auto insurance and we advised her to notify us if she purchased another policy. Ms. never requested to cancel the policy during this phone call.
Ms. placed a stop-payment with her bank for the $242.54 payment, which returned to us on July 24, 2019. Due to the returned payment, we applied a $20 fee to Ms.’s account balance. On August 12, 2019, Ms. notified us she obtained other insurance and requested to cancel her policy as of August 2, 2019. We cancelled the policy accordingly which resulted in an outstanding balance of $111.30. This balance is not a cancellation penalty, but instead $91.30 of the total is for coverage provided to Ms. without payment from July 19, 2019 to August 2, 2019. The remaining $20 from the total balance is for the returned payment fee applied as outlined above.
I apologize for the difficulty and frustration this matter has caused Ms. and we kindly ask that she remits payment for the outstanding balance to avoid it from being sent to an external collection agency. To make a payment, Ms. can contact us at , or login to her prior online account.
I hope this information is helpful with your review of Ms.’s complaint. Please let us know if you have any questions.
Sincerely,
John A
Assistant Vice President
GEICO Casualty Company
NAIC:
August 30, 2019
***
Revdex.com of Metropolitan Washington DC
1411 K Street NW, 10th Floor
Washington, DC 20005-3404
Regarding: ***
Revdex.com File Number: ***
Dear ***:
We have received your letter requesting additional assistance on behalf of ***. I welcome the opportunity to respond to further her concerns.
Based on the review of the call recording outlined in our previous response, it was our understanding that Ms. did not intend for the representative to cancel her policy immediately on July 19, 2019. This is also evidenced by the fact that she did not obtain other insurance until August 2, 2019. Despite this, we have honored Ms.’s request and backdated the cancellation of her GEICO policy to July 19, 2019. This reduced the outstanding balance from $111.30 to $8.81. We have written off the balance of $8.81; however, if Ms. were to purchase a GEICO policy in the future, this amount would need to be collected in addition to any down-payment. It is important to note that by backdating the policy cancellation, there is now a lapse in automobile insurance from July 19, 2019 to August 2, 2019. The State of *** is a mandatory insurance state, and therefore, it is possible that the Department of Motor Vehicles (DMV) may access a fine or penalty for the lapse in coverage.
I hope this information is helpful with your review of Ms.’s complaint. Please let us know if you have any questions.
Sincerely,
John A
Assistant Vice President
GEICO Casualty Company
NAIC:
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Regards
I have been with geico and kindly requested that they change my billing date from end of the month to mid of the month. I paid 7/15 and informed them that’s I would be moving. To my surprise, today 8/11 they canceled my policy. This means that I could pay a penalty or even get in trouble with the MVA because they didn’t fulfill their part of the contract. They claim the call was not recorded (of course).
Not only did I have to start a policy that is mite expensive, but they canceled me even before the 8/15 payment. I have a right as a consumer to change paymen date. They just didn’t fulfill it.
Now I am concerned that this mistake they made will come back and hurt me financially. I did everything I was supposed to do. They didn’t.
August 13, 2019
Dear ***,
We received your correspondence dated August 13, 2019, regarding the above-noted complaint number. We have not included any personal identifying information in our response as you requested. We contacted our policyholder to review her concerns. We let her know the Department of Motor Vehicles has been notified she has insurance and she will have no repercussions. She was satisfied there would not be any issues and has no further concerns.
We trust this information is sufficient to allow you to close your file. Please call Christy H, Complaint Underwriter, at , if you have any further questions.
Very Truly Yours,
Heather M.Assistant Vice President Underwriting
June 25 my car was in a accident the car when to auto body shop that day. I was told by gecio to remove my vehicle for the auto body shop. I was told that my car was under investigation. If I make my insurance payment. Why didn’t my car get fix. I paid 1625 to remove my car from the auto body shop. My wasn’t fix and I gave no way to get around.I have to pay Thousand dollars without the deductible .I have been without a car for 13 days. I don’t think this is the right that I am being investigated and I pay my car insurance.This has caused a lot of stress on me.I am always used to have when you’re taking your car to the autobody shop that in a few days your car will be repaired.I cannot get a rental car because my car is the new under investigation. What did I do I don’t feel like I did anything wrong .
We received your correspondence on August 7, 2019, regarding the above consumer's claim.
Our insured was involved in an accident on July 25, 2019, and the vehicle was inspected on July 26, 2019. We contacted the insured on July 31, 2019, to determine the facts of loss. We have called multiple times in an attempt to schedule an interview. Once the interview is completed, we will proceed with the claim based on the findings.
If you have any further questions, please feel free to contact Richard C, Auto Damage Manager, at .
Sincerely, D. Ryan W Assistant Vice President
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: it has been one month and my car is still not fix. I haven’t got any message return to me. I haven’t received a refund if the money I spend to go get the vehicle. I don’t think this is right when I pay my insurance I didn’t do nothing wrong so why did I have to suffer.
Regards
We have received your correspondence on August 22, 2019 regarding the above consumers claim.
Our policy holder was involved in an accident on July 25, 2019. We inspected her vehicle on July 26, 2019 at a repair facility. GEICO has made several attempts to contact the consumer to schedule an interview. The investigator was able to contact the consumer on August 23, 2019, and scheduled an interview for 11:00AM on August 26, 2019, to determine the facts of accident. Once the interview is complete, we will proceed, with the claim based on the findings.
If you have any further questions, please feel free to contact Richard C, Auto Damage Manager, at .
Sincerely,
D. Ryan W Assistant Vice President
I with this Insurance Company for about about six months and a few weeks
I have always paid my insurance Payment even if I was late
Well on July 31 , 2019 my insurance cancel so I contacted them so I can be restored so I spoke to one of the presentive about my insurance being cancel she said to me just pay the last month insurance and for the month of August you will be ok
But I come to fine out that it not ok they took my money and didn’t restore my insurance policy
I pay $222.00 and now I don’t have no insurance I call and ask for a refund so then I can go to another insurance company
I had a six policy the amount was $759.57
I pay $659.00 and before cancel and after to be restored $222.00 it was $881.00
I am asking for a refund of my $120.00 return back to me
No Comment
I initially had a geico insurance policy that began in April 2019 for approximately $2400 per year. After a home inspection they decided I was uninsured and asked for an additional $600. I called to cancel the policy and they sold me a new policy through a different underwriter (*** insurance). This new policy required me to give $1400 by credit card over the phone. I was sent a bill for $137 because I was no longer a “new homeowner.” I paid an additional $137. A new home inspection was required and after the home inspection I received a phone call saying that my policy was being cancelled due to moss growth on my roof. I could have my roof cleaned and pay $400 to keep the policy. I did those things. I had my roof cleaned for over $525 and sent a $400 check directly to *** and sent a photo and receipt to Geico showing that the roof had been professionally cleaned. Yesterday 8/5 I received a phone call from Geico saying that they were cancelling my insurance policy 8/7 because my new photo shows trees too close to my home and those need to be cut. (The trees are not on my property, I have no trees on my property.) I asked for an extension to cut the trees. They said no. For this new policy I have done everything requested: paid $1400, +$137, +$400, and had my roof cleaned for $525. However they won’t honor the policy that they sold me. They haven’t returned a cent of my money and told me to “***” a local homeowners insurance company. They obviously sold me a policy for a low price that they no longer wish to honor. This is digraceful and they didn’t need to charge me two additional times and have me clean my roof if they had no intention of honoring the policy. This was very inconvenient for me and I’ve been on the phone with geico so many times to try to resolve this. On 8/7 I will be in default of my mortgage if I do not have coverage. This is unacceptable business practices.
Revdex.com
Attn: ***
1411 K Street, NW – 10th Floor
Washington, DC 20005-3404
August 15, 2019
Complainant: ***
Case No. ***
Dear Ms.:
I am writing in response to Ms.’s concerns outlined in your August 6, 2019 letter.
GEICO Insurance Agency, Inc. (GIAI) is an agent for multiple insurance carriers including *** and ***, Inc. (***). As an agent we must abide by the rates, rules and guidelines set forth by the individual carrier.
Ms. contacted GIAI and purchased coverage provided through *** Insurance. At the point of sale Ms. was advised that an inspection of the property would be completed to verify that the home was insured to value and free of any known hazards.
After the *** inspection was completed the dwelling was found to be underinsured and required that the coverage/premium increase.
Ms. contacted GIAI about the increase in premium. She was offered and accepted an alternate policy with ***. Again Mr. was advised that an inspection would be completed of the property to verify the home was insured to value and free of any known hazards.
When the *** inspection was completed the home was again found to be underinsured and that the roof was worn and had areas of organic growth. Due to these unacceptable conditions a legal notice of cancellation was provided to Ms. on July 12, 2019 terminating coverage effective August 7,2019.
Ms. then provided photos of the organic growth being removed from the roof. However, this did not address that the roof was worn. Additionally, the photographs she provided show tree branches overhanging and touching the roof that create another unacceptable hazard.
Per the terms and conditions of the policy contract the policy may be cancelled within the first 60 days of coverage by letting the customer know at least 10 days in advance. In following the contract, no extension can be provided by the carrier for cancellation dates.
Due to the worn condition of the roof and the overhanging tree GIAI does not have an alternative carrier to offer Ms. coverage with.
Sincerely,
Jeff B
GEICO Insurance Agency, Inc.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: geico again fails to act ethically in this matter. I hope that other customers/potential customers heed this warning. Geico failed to provide me with adequate notice or a detailed description of what needed to be done in order to maintain my policy. I was told I had “organic matter” on my roof. I had the “organic matter” professionally removed from my roof and provided receipts and photos of this work. Did they require an entirely new roof? This is still unclear from their statements. They cancelled my policy by phone with less than 48 hours notice only a few days after I had all of this work done and paid additional premiums. It has been more than 10days and I still have not been issued a refund. So far they have collected $1400, $131 and $460. I had to pay another insurance company in order to keep my mortgage in good standing. This other insurance company has already acted far more professionally by providing me with a packet showing homeowners insurance details. (Geico never provided this with either policy!)Where is my refund? Buyer beware!!!
Regards
Revdex.com
Attn: ***
1411 K Street, NW – 10th Floor
Washington, DC 20005-3404
August 21, 2019
Complainant: ***
Case No. ***
Dear Ms.:
I am writing in response to Ms.’s rejection of the previous response.
Ms. was provided the legal notice of cancellation within the required timeframe. At that point the carrier is under no obligation to reinstate or provide coverage past the notified cancellation date.
The carrier will review any information provided by a customer for potential reinstatement. Underwriting will not consider reinstatement of coverage unless all conditions at the home are found to be acceptable. Ms.’s cancellation notice specifically stated that there was organic growth on the roof and that areas of the roof were worn. Ms. provided information that the organic growth was removed however did not provide information on the repair of the worn areas. Due to lack of repair specifically advised in the cancellation notice no reinstatement consideration was granted.
Ms. was charged $364 for coverage provided by policy *** from June 6, 2019 until August 7, 2019. A pro-rated refund in the amount of $1,173 was mailed to Ms. on August 13, 2019. The additional payment from Ms. of $465 was received by AGIA on August 6, 2019. The refund of this payment is being processed by AGIA and is scheduled to be released this week.
Sincerely,
Jeff B
GEICO Insurance Agency, Inc.
My brand new car was hit by one of their customers I made a diminished value claim (Randolph S) geicos claim adjuster was so unfair it's ridiculous. My car when it was smashed while parked had less than 5,000 miles it had almost $9,000 worth of damage He just offered a tad over $3.000 for a "settlement" Geico is unfair and unjust and it's just ridiculous. It's a shame their business practices suck so much and they treat people unfairly. It's unimaginable how poor the service is. Randolph is uncaring and unfeeling claiming he's fair bull***. I'm going forward to sue Geico to get what I'm truly owed. They aren't getting away with this at all.
No Comment
Usually an auto insurance company mentions that the consumer needs to pay only the deductible and the insurance company will take care of the rest. However in case of Geico which is insurance company for my automobile its not the case. When I reported a glass claim they denied paying me the amount for the glass and the labor in full. Suddenly some rules and regulations popped up mentioning that Geico will follow them and is not liable in making the payments in full post the deductible. Considering the exact numbers, the windshield for my automobile is worth $1156, Geico is only willing to pay me $1056 for the windshield. Considering the labor, the labor for my windshield repair is $1200 and Geico is only willing to pay me by the rate of $40 which amounts to $200 for 5 hours(the time taken to repair the windshield). When I am asking them can you show me where is it exactly mentioned anywhere on Geico's official website or any of the Geico's official statemen that Geico will not be paying in full for the part, they were unable to find any such claims. All they could say is that its loosely mentioned that Geico will not exceed the payment of the part which in layman's terms means Geico will pay me what the part costed me. They are also not able to find any documentation or mention on their website that they will be following the $40 per hour rate for labor. Its all a scam. When I asked them why dont you guys say that explicitly when the consumer buys the policy that Geico will not cover for the part entirely, they do not have an answer. Geico is a fraud company which relies on false advertisement for itself. Its customer care associates suck and do not give the proper answers to your questions. They just keep you on hold and come back saying we dont have anything mentioned and all we can do is just amend your policy to add that line if that's what you want to see on the policy. This is clear case of cheating the consumers and false advertisement. I am never again buying my policies from Geico and I will recommend others the same. Geico is FRAUD!!!!!!!
No Comment
On July 27, 2019, I contaced Geico claums to report an accident. I was advised they had not renewed my policy based on claims history and I was not covered for the accident. I explained that I was not notified or aware of the non-renewal. The customer service rep stated they had notified me via mail in May and via their internet team on July 1. I explained that I had not recieved these notifications. I would not have been aware of the nonrenewal until my next payment. If I had not called to report a claim I would likely have exceeded the 30 days lapse in coverage. They were not able to provide specific information related to their decision to nonrenew.
Additionally, when I conacted a new auto insurance company for a quote, I was advised I had multiple claims on my geico account. I explained, the majority of these claims were related to windshield damage that in most cases Geico did not cover. I was advised to contact Geico for a certified letter removing variius claims made by Geico that should not be listed as claims.
August 01, 2019
***
Revdex.com
1411 K ST NW, 10TH FLOOR
WASHINGTON, DC 20005-3404
Complaint ID: ***
Dear ***,
We are in receipt of your correspondence dated July 29, 2019 regarding the above noted customer. We have not included any personal identifying information in our response, as you requested.
Our records indicate our insured added Comprehensive coverage to his 2006 *** effective November 28, 2018. A loss was reported to our claims department with an occurrence date of December 02, 2018. Our insured reported pine tree needles and sap caused damage to the roof of his vehicle. During the investigation of the claim, our insured confirmed the damages caused by tree sap had likely been an ongoing issue for weeks or months prior to the reported date of loss, and he noticed the damages during that weekend. He confirmed the sap had dissolved the paint and rust damage was present, and that the extent of the damages could not have occurred within four days. Comprehensive coverage was not provided for this loss and the claim was closed.
On December 20, 2018, a GEICO Policy Investigation Unit agent did a full policy review on our insured’s policy for their upcoming renewal. Based on that review, we determined we would take action to non-renew the policy due to the material misrepresentation associated with the December 02, 2018 loss.
GEICO mailed our insured a Post Office Receipt Secure (PORS) letter on May 16, 2019 to advise we were unable to continue insurance coverage and their policy would terminate on July 03, 2019 at 12:01 AM due to claims-related circumstances. We spoke with our insured and sent an email on July 01, 2019 advising the same and informed him he would need to obtain other insurance prior to July 03, 2019 to avoid a lapse in coverage.
Thank you for the opportunity to review and address your inquiry. If there is any further information or documentation needed from GEICO, please contact Brittany E at or email us at ***@geico.com for additional questions or requests.
Sincerely,
Melinda S
Assistant Vice President
Virginia Beach Regional Office
Tell us why here...
I am rejecting this response because:
***,
I received your request to provide a response to GEICO. I do not concur with the response provided by GEICO and I feel they are making accusations of attempted fraud that are not factual. Additionally, they did not notify me of their intent to not renew my auto policy.
The GEICO representative’s response indicates that I added comprehensive insurance to my 2006 *** on 11/28/218 and subsequently filed a claim regarding paint damage. Their statement would have the reader think that this was done intentionally in order to request a claim. However, this is not an accurate description and does not provide the context of what actually occurred.
In August of 2018 my *** was recalled by *** and kept at *** in Richmond for approximately 3 months while *** replaced the frame of the vehicle under warranty. When the vehicle was returned to me, I reviewed my insurance coverage, as I did not recall if I had removed all coverages while the vehicle was under repair. At this time, 11/28/2018, I modified coverage for this vehicle because I planned to be using the vehicle more frequently. A few days later I noticed paint damage to the roof, and recognized that it was caused by the pine trees where the vehicle was parked. From my perspective, the damage must have occurred over a period of time and I simply did not notice it because it was on the roof of the vehicle and the vehicle is tall, not to mention the vehicle had been out of my hands for several months.
When I contacted GEICO, I explained the situation and that I was “not” aware of when the damage occurred or even started to occur, since I don’t often look at the roof of the vehicle. The GEICO agent asked me to provide a date of when the damage occurred, and I told them I did not know, as I could only provide them with the date I noticed it. They insisted I provide a date the damage occurred, so I provided them with the date I noticed the damage. I also explained to them again, that the damage could not have occurred instantly on the date I noticed the damage. I followed their guidance and gave them the date I noticed the damage. I explained to the claims representative that I was 'only' making an inquiry to see if this was something that would even be covered, or if I should consider going through my homeowner’s policy. Subsequently, GEICO instructed me to bring the vehicle into their designated shop for evaluation. I assumed this was to make a determination if the damage would be covered. So far in this process, I was not aware that this was being considered a claim or any type.
After the vehicle was inspected, the person who inspected my vehicle told me this would be have to sent to a higher level claims adjuster for review. A few days later I received a call from an investigator from GEICO who wanted to clarify some aspects of the damage. This individual approached the situation as if I was somehow trying to commit fraud, and I felt like I was treated like a criminal. Based on GEICOs, it seems that this could have been easily resolved during my first phone call, by explaining that my comprehensive coverage was only recently added back to the vehicle and that if the damage occurred over a period of time and it would not be covered.
Ultimately, GEICO notified me that the damage would not be covered under my policy. This was the answer I was looking for. So from my perspective, this was not a claim, this was a request for information about whether or not the vehicle damage may be covered or not. Additionally, the GEICO response below says that I stated the extent of the damage could not have occurred within a period of 4 days. I do not concur with this statement, as I am not an auto body repair person or a paint expert. For all I know, the damage could have occurred within a 4 day period. I don’t know how long it takes for sap to affect vehicle paint or how quickly surface rust may be visible. GEICO should have provided a paint or body expert to make this determination, not require the customer to make a guess.
The GEICO response states that based on my request for information resulted in a review of my policy and a determination that they would not renew my policy.
Note, their review of my case was completed on Dec 20, 2018 and I was not notified of GEICOs intent to not renew my policy or became aware until July 26, 2019.
I would also not that I have been a member of GEICO for approximately 11 years, with no prior issues that would indicate my policy should not be renewed.
The GEICO representative further states that GEICO notified me of their intent to not renew my policy on May 16, 2019. I do not concur with this statement and I did not receive notification of their intent to not renew my policy. Based on the potential impacts of having a lapse in policy coverage, it seems that it should be incumbent on GEICO to ensure their customers are notified, whether by certified mail or in person via telephone, etc. Otherwise they are creating a situation where customers are not covered, such as in my case, all of my family were operating vehicles from July 3rd to July 26th without any coverage.
The GEICO representative also indicates that they spoke with ‘the insured’ and sent an email on July 1, 2019. This is also not correct and I do not concur with the entire statement. On or about July 1, 2019, I logged into my GEICO account to update coverages for roadside assistance on a few vehicles since my AAA coverage had expired. Upon making the updates to my account, I received an email stating that the changes to my account could be viewed on-line. This email was automatically generated based on my policy updates. This email was not the result of speaking to any GEICO representative.
If I had been notified about GEICO’s intent to not renew my policy, why would I log on to my GEICO online account and add coverages, 2 days prior to their proposed time to not renew my account? It simply does not make sense.
Additionally, if I had received notification on May 16th, as GEICO claims, I would have immediately canceled my policy with GEICO and all of my other policies being held by GEICO. I have since done this. Their lack of proper notification has also caused me some financial hardship.
On July 26, 2019, I contacted GEICO by phone to make a claim, one of my children hit a deer. Again, why would I call GEICO on July 26th if I was notified that they stopped carrying me for coverage on July 3rd? It doesn’t make sense. I was subsequently passed from one person to another and treated very rudely by one of the customer service representatives. Ultimately, I was cut off by one of the service reps and never received a return call.
At this time, I immediately established new auto coverage through ***. On July 27th, through further discussion with my new insurance provider, it appeared that GEICO had listed multiple items on my record as claims that they did not cover and that should not have been listed as claims on my record. This resulted in Progressive charging me a higher premium rate that I am still working to resolve through GEICO.
I have had uninterrupted auto insurance coverage with *** for 17 years, and then with GEICO for the last 11 years. If I had been notified by GEICO of their intent to not renew my policy, I would have immediately established a new policy. Their assertion that I was notified doesn’t add up based on the actions I took between July 1 and July 27.
Why would I add policy coverages on July 1st?
Why would I call to report an accident caused by hitting a deer on July 26th?
GEICOs lack of notification also almost caused me to exceed the 30 days lapse in coverage time frame which could have cost me significant charges to reestablish a policy.
I contend that the first time I was made aware that my policy was not renewed was on July 26th when I contacted GEICO via phone to report hitting a deer.
As previously mentioned, I have since canceled all polices carried by GEICO, homeowners, renters, and condo insurance. I would have taken the same action earlier if I was notified of GEICOs intent to not renew my policy.
I do not concur with GEICOs response, and it has subsequently left me with a damaged vehicle that would have otherwise been covered if I had been notified of their intent to not renew my policy.
On a personal note, as a customer I am not satisfied and as a disabled veteran and federal employee, I am highly disappointed in the service I have been provided by GEICO, a service that was established to support federal employees. I am very disappointed and intend to share my experience and dissatisfaction with my fellow veterans and federal employees.
I appreciate your effort to resolve this issue. However, I am very skeptical that GEICO will provide any resolution.
If you need additional information please contact me directly.
Regards
August 09, 2019
***
Revdex.com
1411 K ST NW, 10TH FLOOR
WASHINGTON, DC 20005-3404
Complaint ID: ***
Dear ***,
We are in receipt of your follow up correspondence dated August 08, 2019 regarding the above noted customer. We have not included any personal identifying information in our response, as you requested.
As per our previous response, GEICO mailed our insured a Post Office Receipt Secure (PORS) letter on May 16, 2019 to advise we were unable to continue insurance coverage and his policy would terminate on July 03, 2019 at 12:01 AM due to claims-related circumstances. We spoke with our insured and sent an email on July 01, 2019 advising him of our action and informed him he would need to obtain other insurance prior to July 03, 2019 to avoid a lapse in coverage.
Thank you for the opportunity to review and address your inquiry. If there is any further information or documentation needed from GEICO, please contact Brittany E at or email us at ***@geico.com for additional questions or requests.
Sincerely,
Melinda S
Assistant Vice President
Virginia Beach Regional Office
Tell us why here...
I requested a quote, which of course means I gave some personal info and agreed to some privacy terms, which I scanned through, as you do (nobody reads every word of every agreement, you'd never get anything done, but I do scan through it).
I do not recall agreeing to a CREDIT CHECK in order to get a car insurance quote!
After I unsubscribed from emails and had decided on a different company, I got an email from Geico stating that their quote was based on the result of a credit check. Each inquiry affects your score, and I am LIVID at Geico for not making it expressly clear that they would run a credit check. No agency I know of has ever needed to perform a credit check in order to provide a quote for something like car insurance! Absolutely unnecessary IMO, and I will never recommend this company to anyone.
No Comment
It's a pain! I had hit by a uninsured car over 2 years ago.
Geico doesn't really care.
I paid their premium,but I don't get good protect.
I still haven't recovered my deductible and few parts cost which nearly $2k
This company must close down.
No Comment
I had an awful experience with Geico. My home was damaged by a leak while I wasn't living in it and Geico denied my claim. I did everything I had to do, was insured, and they are making me spend thousands out of pocket. Very unhappy and will never use them again.
No Comment
My fiance was in an accident in my car with a person that is a geico customer too. The accident was clearly the other parties fault, but Geico chose the position of its both parties fault. They would not release any photos from the other car to me, nor would they give me her name. they listed this on my motor vehicle report. I tried to get other insurance quotes, but now my insurance is extremely high making sure I would never be able to leave their company. I am very disappointing. When I was in a previous car accident, Geico fought tooth and nail to make sure the claim was paid. I called the claims manager 3 times and left voice messages. She has not called me back nor left any voice messages. Both parties were black in this situation, I wonder is that the difference between if they fight for you or not?
July 26, 2019
Revdex.com Serving Metro Washington DC & Eastern Pennsylvania
ATTN: ***
1411 K St. NW, 10th Floor
Washington DC 20005-3404
RE: File Number: ***
Dear ***,
We received your correspondence dated June 26, 2019. We have not included any personal identifying information in our response as you requested.
On June 14, 2019 our insured reported her vehicle was struck by a 2014 *** as it attempted to make a turn from the incorrect lane. Our insured was not in the vehicle when the accident occurred.
The police investigation found our insured responsible for the accident. The police report indicated the *** was in the left turn lane, making a left turn, when they were struck by our vehicle. The driver of our vehicle was unable to give a statement about the loss at the scene of the accident. There was a witness who provided a statement confirming our vehicle struck the *** as it was attempting to turn left, from the left turn lane. The police officer selected failing to yield the right of way as the primary contributing factor for our driver. They did not feel the other driver contributed to the loss. We attempted to secure a recorded interview with the witness, but their phone is disconnected. On July 15, 2019 we spoke to the officer who investigated the loss. The officer stated the witness and the driver of the 2014 *** agreed on what occurred during the accident.
We obtained recorded interviews from both drivers involved in the loss. The driver of our vehicle stated he was headed west bound on ***, when the other driver made a left turn from the right lane into his vehicle. The driver of the *** advised they were making a U-turn near *** from ***, when they were struck by our insured driver. Based on the physical evidence our investigation found both driver’s versions to be plausible. The other driver’s claim was denied, and no payment was made on our insured’s behalf. Our insured’s policy carries a $1,000.00 deductible for Collision Coverage, this was deducted from the total loss value of the vehicle.
On July 11, 2019 we advised our insured she was not responsible for the other party’s damages. We also advised her we were unable to recover the deductible as there was not enough evidence to support her driver’s version of events, given the police investigation. On July 12, 2019 our insured requested pictures of the other party’s vehicle. We were unable to provide pictures as we didn’t have permission to release them. On July 15 and 16, 2019 we attempted to contact our insured, but we were unable to leave a voicemail because the mailbox was full. A letter was also emailed to our insured on July 16, 2019 asking her to call back. We received a call back from our insured on July 22, 2019 and left her a message to discuss the claim.
If we can be of any further assistance, please contact Gail M, at , by fax at , or ***@geico.com.
Sincerely,
Carl *** T
Assistant Vice President
I have a commercial policy with Gecio auto, commercial policy number *** for a ***. The purpose of the commercial policy was to use ***. I stopped using *** in early 2018. *** suspended my account for failure to complete a renewal inspection August 2018. Now, a year later, Geico continues to bill me high rates and not transfer me to a consumer personal policy, EVER AFTER nearly 100 calls to Geico! I've had it. I just want the policy cancelled. I am so angry at Geico. They have ripped me off for over $800. I have a second policy with Gecio for a personal auto policy for a $80,000 ***. Geico has been so awful to me even though I pay Gecio $2,000 a year for the ***.
For the commercial policy, in September 2018 Geico requested my mileage for the Accent. I provided the mileage at 7,000, for a four year old car. They promised to switch my policty to personal, but then when I called back they did not have the information. I was unable to follow up due to being out of state, mostly traveling in Oregon, Washington, Alaska, and Canda. In 2019 I have been traveling all over the world, rarely driving either car. Geico continues to refuse to change my policy even though it has been nearly two years since I did *** for a total of 3 rides at $140 earnings. Geico claims I have to provide proof from ***. I provided proof of my *** account unable to sign in. Geico failed to respond. *** is not responsible to reply to me. This is not ***'s agreement, and they have no policy to provide documents to cater to Geico's request. Thus, *** does not reply other than showing my account sign in has been terminated. Geico on *** promised a reply by Friday July 19. No reply was received. That was the 34th promise with failure of reply. I will be phasing out all of my car and home policies from Geico over the next 3-6 months, but I want a refund for months Geico refused to switch or cancel my policy, and I want out of Geico's fraud immediatley as it pertains to my commerical policy for the ***.
July 31, 2019
Dear ***,
This letter is in response to the customer complaint dated 07/22/2019. As a result of the complaint, we have completed a review of the policy.
Our insured indicates in his complaint that he spoke with a GEICO representative in September 2018 and on March 11, 2019 to add his *** to his personal auto policy; however, our records do not reflect these requests. A questionnaire was sent on his commercial auto policy dated for 05/23/2019 confirming the usage of the vehicle. We have not received a response to the questionnaire, but per his request in this complaint, we will not be renewing his commercial auto policy effective 10/04/2019. Notice of the expiration has been mailed to the address on file. To add the *** to his personal auto policy, he can visit our online website at www.geico.com or contact our Customer Service Department at , 24 hours a day, 7 days a week. If coverage is replaced on the vehicle prior to 10/04/2019, he may be eligible for a refund.
Should you have any additional questions or concerns, please contact my associate Brandy B at during the hours of 9:30 A.M. and 5:30 P.M. Eastern Standard Time,
Sincerely,
Othello P.
Assistant Vice President
I was in a car accident on June 5, 2019. My car, a 2013 ***, was totaled int eh accident. I had no car until June 14, 2019 when a claim that I made (not against my policy with Geico but against ***, the driver of the accident) finally paid for the vehicle. I called Geico insurance company and was advised by the agent that "I was able to be reimbursed for the coverage I did not use. I rented a car on June 14, 2019 from the *** Rent a Car in Lake Worth, FL that Metlife paid for. I paid for full coverage and had no vehicle to cover, was told I would be credited to my policy and when I called today to collect on that credit, I was told by a manager, Todd, and customer service rep Dillon (his employee) that I "was unable to get my money credited because I didnt drop a plate off at the dmv." Meanwhile, I was never told to do so, I have a recorded call by Geico and they charged me full insurance for over 9 days for a car that I didnt have. The car was towed from the scene of the accident to a junk yard and remained there for the entire time up until the day it was towed and totaled out at *** in Lake Worth, FL on 10th avenue two weeks later. I was promised a credit by Geico for insuring a 2013 *** that was totaled and sitting in a junk lot for 9 days. Then, told that "its illegal to give a reimbursement for this" refusing to read the notes in my chart or have me send proof. They attempted to try and go back to cancel the policy as of the 6th of June, even though I used the insurance to cover the rental car a week later. That sounds illegal and I told them this as I was only asking for credit for the few days I paid and had nothing covered.
We received your correspondence dated July 19, 2019, regarding the above-noted complaint number. We have not included any personal identifying information in our response as you requested. We have apologized to our insured regarding the confusion in the removal of the vehicle involved in the accident. It was confirmed through the adverse carrier her vehicle was a total loss, and we have removed the vehicle from the policy as of the day after the accident. Additionally, we have applied the appropriate credit to the policy. We trust this information is sufficient to allow you to close your file. Please call Christy H, Complaint Underwriter, at , if you have any further questions. Very Truly Yours, Heather M Assistant Vice President Underwriting
I filed a complaint against Geico for fraudulently charging me for a vehicle that was totalled on June 5, 2019. The prior complaint no. is *** with the Revdex.com. It took me a month to finalize and get a new, update bill for which I was charged $179.66, that included the "credit" to my acct for a vehicle removed from my policy from June 6, 2019-Sept. 5, 2019, my renewal date. I paid Geico today, $179.66 which is what my ACCOUNT SHOWED AS MY CURRENT AND FULL DUE PAYMENT. My normal monthly statement is $537.00. Christy House with Geico assured me that the company credited my policy for the removal of my car as of June 6, 2019 in the "original Revdex.com complaint." However, I never received any documentation to show what the credit was or was not applied. Then today I was informed my bill as of September 6, 2019 was $762.40. Not only is that INCORRECT but Geico ADDED over $200.00 for a car that was REMOVED from my policy for June 6-Sept. 5, 2019 @ the "rate" of $157.00 a month. I should have been credited the $314.00, instead they added it on the back-end of the policy. I was told TODAY that I was only given a $75.87 credit TOTAL for a car that I haven't had since June 6, 2019 as it was totaled, but that my monthly cost for same car is $157.00. Those numbers just do not add up. Geico is Fraudently charging me, has NOT provided one bit of account proof or information of as to WHY I'm being charged an extra $200+ in the upcoming month of September 2019. The original Revdex.com complaint I did not respond to because I didn't have all the information to show if I was satisfied with the final outcome. I AM NOT SATISFIED AND WANT AND EXPECT A CREDIT OF $200.00 WHICH WILL SATISFY MY ACCOUNT AND I WILL PAY THE $537.00 DUE ON SEPT. 6, 2019. ADDITIONALLY, I WANT ALL FULL DISCLOSURE AND STATEMENT OF BILLING AND CREDITS TO MY ACCOUNT STARTING WITH JUNE 5, 2019 TO TODAY, AUGUST 17, 2019.
The original Revdex.com complaint I did not respond to because I didn't have all the information to show if I was satisfied with the final outcome. I AM NOT SATISFIED AND WANT AND EXPECT A CREDIT OF $200.00 WHICH WILL SATISFY MY ACCOUNT AND I WILL PAY THE $537.00 DUE ON SEPT. 6, 2019. ADDITIONALLY I WANT A FULL DISCLOSURE AND STATEMENT OF BILLING AND CREDITS TO MY ACCOUNT STARTING WITH JUNE 5, 2019 TO TODAY, AUGUST 17, 2019.
We received your correspondence dated August 19, 2019, regarding the above-noted complaint number. We have not included any personal identifying information in our response as you requested.
Before the accident the 2013 *** premium was $947.30. This equals approximately $157.88 a month. The 2013 *** was involved in the accident on June 5, 2019, and we removed it effective June 6, 2019. Our insured had 2 vehicles on their policy from June 6, 2019, to July 1, 2019, when they added a new vehicle to replace the 2013 ***. The new vehicle cost slightly more than the 2013 *** to insure.
Our insured received a credit for the time that they only had 2 vehicles on the policy; however, as they added the other vehicle to the policy less than a month later, their new monthly bill was slightly higher than their prior. The last bill was scheduled to be $549.52. The credit of $143.46 was applied to the policy changing the amount of the bill to $406.06.
On August 5, 2019, an updated bill was sent to our insured showing the credit. Because our insured's renewal posted just after the adjustments, the amount of the bill readjusted to include the renewal. The bill sent advised our insured that an amount of $1476.99 was due by September 6, 2019. This amount included $406.06, the amount owed from the prior term, and $1070.93, the down payment for the renewal based on the payment plan our insured was on at that time.
Our insured paid $179.66 on August 17, 2019, and updated their payment plan which changed the amount due for the renewal. The September 6, 2019, bill is $762.40 which includes our insured's renewal down payment of $536.00 and $226.40, the remaining balance from their March 6, 2019, to September 6, 2019, term. We trust this information is sufficient to allow you to close your file. Please call Christy H, Complaint Underwriter, at , if you have any further questions.
Very Truly Yours,
Heather M Assistant Vice President Underwriting
refund horror
I am a retired DHS officer
geico said they tried refunding to my credit card. they stated it was kicked out (never had that issue with any company refunded to my wells fargo accounts)
after 2 wks I called and they issued a check,the check was sent back for wrong address,well I guess they didn't look at my mailing address and sent it to my physical address where I dont get mail, (they admitted that today and reissued for the 3rd time) so now I have to wait 5 working days,,so add weekend its a week.
as a former officer I WILL NOT RETURN TO GEICO
granted the employees were nice however had to follow their protocols,, they claimed they couldn't ACH my refund.
No Comment
There are good Insurance companies out there, don’t let this company over charge you. Instead of you being rewarded for a good driving record and your insurance should be discounted. This company finds anyway they can to over charge you for car insurance. I’ve saved $250.00 per month for full coverage by finding another insurance company. Also this company customer service reps are very unprofessional. Not trying to resolve the problem to help customers. Again find another Insurance company do not waste your money over paying.
No Comment