GEICO

Poor customer service and high rates for nothing. I recently left Progressive last year for Geico. When I first called Geico for my quote I told Geico what I was paying through Progressive ,which was 89 dollars a month for full-coverage and as well provided information about my previous coverage through Progressive ,such as uninsured,collision etc.. After giving this information the customer service representative quoted me 93 dollars. I wanted to save money and told the representative it was too pricey which he quickly offered to raise my deductible to lower my payment to 87 dollars a month. I did agree to this, but little did I know the insurance agent altered my coverage without letting me be aware to keep the payment range I wanted. I recently went back and saw my coverage because I was thinking about switching insurance providers and saw that the agent actually marked most of my coverage as "I reject" to save me money. So I feel like I've been cheated by the agent so he could make commission, as well he put me in a dangerous situation without knowledge and I also feel like I paid way too much for so little. So in short technically I drove around with over priced bad coverage for a year without knowing. I thank god everyday I never got in any accident. I quickly cancelled my insurance through Geico due not feeling safe behind a steering wheel, high rates and dishonesty.

I have been attempting to work with Geico Insurance since 07/18/2019. On this date, as I was returning home from work, I pulled up past my assigned parking spot, put my foot on the brake, turned my head around in order to look into my assigned parking spot that I was going to be backing up into when a Geico member hit my wheel well with his back bumper. This damaged my vehicle to the point where it cannot be driven as the wheel has been bent inwards, indicating that the axel is damaged. After the accident, the Geico member changed his story several times. However, we were able to exchange information and I called his insurance (Geico) to make a claim. This incident occurred right before 6PM Mountain Time so I was unable to make a recorded statement at this time since it was after hours.
On 7/19/2019, I received a voicemail from Candice Kines whom I attempted to call back about 10 minutes later with no answer. On 07/22/2019, I attempted to call Candice again with no luck so I called again on 07/23/2019, and again was unable to speak with anyone. I finally ended up speaking with a claims adjuster by the name of Jaborey who apologized for the lack of communication. He assured me that he left a note to Candice’s supervisor and that I would receive a call from this supervisor 07/24/2019 first thing in the morning. However, on said day (07/24/2019), the morning came and went and I never heard from anyone. I therefore attempted to call Candice again and my call went to voicemail once more. I finally heard back from a male claims adjuster at the end of their business day who said he was stepping in to assist Candice and he took my recorded statement. However, it was very rushed and he did not seem to ask many questions. It was nothing compared to when I had to give a recorded statement to MY insurance company as the Geico member attempted to make a claim stating I had hit him. Needless to say, my insurance company labeled the Geico member as 100% liable for the accident based on the areas of the damages to both vehicles. Throughout this time, the Geico member was uncooperative with my insurance company and said he just did not have any time to make a recorded statement.
I finally hear from Candice on 07/25/2019 when she asked to receive my recorded statement. She had not even reviewed her notes to see that this had been completed. She apologized and said she would review the case. On about 07/29/2019, I receive a voicemail from Candice stating she labeled the accident as 50/50 liability as there was not enough evidence to show that I was stationary when I was getting ready to back-up into my space. However, I also received a letter from Candice dated 07/30/2019 stating, “Our investigation indicates that damages occurred because our insured was reversing and your driver (me) was turning wide.” So now, I am receiving two different reasons. Keep in mind that I was already in traffic per Colorado’s Driving Manual. While the Geico member was parked and technically pulling into traffic, meaning he needs to yield. I therefore called Candice and stated that I wanted to dispute the decision. On 07/31/2019, I received a call from Candice stating that her supervisor agreed with her decision to which I stated I wanted to speak directly with the supervisor. At this time, my call went to the supervisor’s (Amber’s) voicemail. On 08/02/2019, I attempted to call supervisor Amber again with no success and left a voicemail detailing why I would like to speak with her and explaining why I do not agree with the decision. On 08/05/2019, I receive a voicemail from Amber stating she would review the case with her manager.
I do not hear from Amber until about 08/15/2019. Between 08/05/2019 and 08/15/2019, I had attempted to call several times with no response. I finally found what was considered a Geico Corporate number through online research and spoke with an individual who patched me through to Amber. At this time, Amber apologized stating that she had been on emergency leave. She stated she had reviewed Candice’s notes and deemed them inconclusive and discovered that the Geico member had never submitted the pictures of damages on his vehicle. She then asked what exactly I was disputing in the case. I therefore explained everything from a play-by-play of me coming home from work, not seeing any indication that anyone was in the Geico members vehicle (to include noting no brake lights were lit in on the Geico members car), to the many different stories the Geico member fabricated, to him saying I hit him (I guess I own a hovercraft now; how can I hit his back bumper with my driver wheel well), to the two different, contradicting conclusions Candice came up with, to my own insurance deeming their Geico member 100% liable for the accident. Amber stated she would review the case with her manger and get back to me. On 08/16/2019, I receive a detailed voicemail from Amber stating that Candice incorrectly paraphrased my recorded statement and had never even received pictures of the damages done to the other car. Amber said she would reach out to their Geico member to work on receiving the pictures of the damages on his car. Amber also stated that she would be going on emergency leave again but would have a decision by 08/19/2019. I attempted to call her back the same day and left a voicemail stating that I had pictures of Geico member’s damages on his car. However, that came and went and I never heard from Amber even after reaching out countless times. I finally hear back from Amber at the end of the day 08/21/2019. She then went on to explain that she still had not come to a decision as the Geico member attempted to send pictures of his damages on 08/19/2019. However, Amber said she was unable to open the files because they were too large Furthermore, since he attempted to send the pictures she was giving him more time. I now ask this…why does he get more time when he has had over 1 month since the accident to submit the pictures? Because of this extension to the Geico member, Amber said she had not called me back because no decision was made. Therefore, she indirectly admitted that she ignored my calls and attempts to reach her. What kind of customer service is this? In addition, knowing my vehicle is INOPERABLE.
On 08/27/2019, Amber stated that Geico would pay 60-70% of the damages as the Geico customer had a more of a responsibility in the accident, but not 100% because now apparently, I was driving on the wrong side on the parking lot. There are no lines in the parking lot! I was only attempting to park in my assigned spot. Each time I argue their reasoning for denying liability they come up with a new reason not to accept liability. First, they said there was not enough evidence to show I was stationary, I argued that. Then they said I turned wide, I argued that as well. NOW they are saying I was not driving in the proper lanes in a COMMUNITY parking lot. It is one excuse after another. When I argue it this time, Amber says I can go through arbitration in which Geico would pay at least 60% of the deductible since that it how much liability they are claiming. She further states that arbitration would only overrule Geico’s decision and not my own insurances decision. However, I asked these questions of my insurance company weeks before this and their answers were completely different from what Amber has told me. I therefore contacted my own insurance adjuster (or in this case the one that investigated the claim initially) and she was very confused as to why Geico would tell us this and attempted to reach out to both Candice and Amber on 08/28/2019 for clarification. It is almost a week later (09/03/2019) and Tawny has yet to hear from Geico. On 09/18/2019, we finally met with an adjuster who came to assess the damage and write me a check for 60% of the damages. He mentioned that it is RARE for them to do something partial like this case. Upon completion of the appraisal, he stated he needed to get approval from either Amber or Candace to write a check immediately. Big surprise…he could not reach either of them to get approval to go ahead and cut me a check.
This whole process has been a nightmare. Thankfully, there were no injuries. However, imagine coming home from work after a long day. Coming into the townhome parking lot and BAM, you are hit and there is enough damage done to the tire and the wheel well to now be un-drivable. Dealing with car insurance is stressful enough, but when there is a total lack of communication not just between the Geico workers and the customers, but also between Geico workers themselves, it is a nightmare. I understand the life happens (such as Amber going on emergency leave), however, considering that my vehicle has been inoperable for over 2 months now, it becomes unacceptable. Any good business should have protocols in place if one of their workers is out. So, knowing a supervisor will be out for PLANNED emergency leave, why was nothing in place so customers can still be taken care of? Furthermore, why was a decision even made in liability when notes were inconclusive and pictures of the other parties’ vehicle were not submitted? Why are customers being flat out ignored?
In addition, I have asked on several occasions to speak with someone above Amber only to be told it can go no further. I have asked to speak to a manager, even if it’s not Amber’s manager, just to bring attention to the severe lack of professionalism in this entire case. Each time, I get the run around of either “that will prolong the process” or “I don’t have that information” or (I am unable to locate someone to give you that information, etc. Enough is enough and someone higher up needs to be made aware of the situation. I finally received a number from Amber to speak with a manager. I attempted to call 09/07/2019 and left a voicemail. It is now 09/19/2019 and have yet to hear anything back.

I had warranty service performed at *** (a partner service provider w/ Gieco) for a minor damage to the rear of my 2008 *** Mini Van. The accident occured on 8/14 and the original estimate by Gieco was completed on 8/23 by Sean L. Because the vehicle was able to be driven with no issues, we waited until we had a week where we only needed one car and had the vehicle submitted to *** on 9/3. The vehicle had a 1 week repair estimate and we were told we would recieve the vehicle on 9/7. When we called on 9/6 to check status of the vehicle we were told it need a second inspect which had not happend until that day and our new estimate for repair completion was 9/18. I called to ask Geico why it took them so long to make the second estimate and why it was taking 2.5 weeks to repair and received no satisfactory answer. During this time we have had to rent another car out of our own pocket. Today we were to pick up the vehicle but when I wife went to pick it up we were told only one arriving and after we were called and told it would be ready, that it was not. Again I called Gieco tonight and was just given a number of a supervisors phone number McKenna W ***, but no further information to help me out as a customer. We are hostage with this repair which is now becoming 3 WEEKS. Geicoe has offered no help and no compensation for my cost of having to rent a car 2 WEEKS beyond the original estimate. *** has also show poor customer service. I'm requesting GEICO cover rental fees beyond that first week of repair because that is the original estimate and the reasonable amount of time I believe for a repair to be done. That's what I was originally told.

On April 3rd 2017, around 2.30 pm we parked our car (Porsche Cayenne) at the parking lot (facing north) in Zabriskie Point, Furnace Creek, CA. We got out of the car for sightseeing, I get down from the front passenger side and close the door. When I stand next to the car waiting for my kids, I saw a Toyota Corolla parked next to us in the opposite direction (facing south). The back door of the car opened suddenly with the full force and hit our car front passenger side. I immediately went to check out and saw a boy still sitting inside pushing the door with his leg. I told them the car had slammed into our door, obviously, the kid doesn’t seem to care until an adult (Father of the kid) came. I immediately took pictures of the dent in our car with their door still touching the dent. The father seems to argue that the dent doesn’t happen at that time. So I said let us call the police and file a report. He said it is not necessary and we exchanged our insurance information. Both of our insurance is covered by Geico.
After our trip I called Geico insurance to file the claim, the lady on the phone keep telling me that I should and could claim the damages on my own insurance. She said she will file 2 claim number one on our insurance and another on the other insurance. I clearly told her it is not my fault and in no circumstance, I will claim my own insurance. I clearly told her not to create a claim on our insurance and give me that number as it will be extremely confusing to have 2 numbers and I might accidentally use our insurance. I guess that is what Geico wants to happen.
A few days later the Adjuster from Arizona called me and said she is representing the other side and not me. She asked me where does the accident happen I told them I don’t know the precise location and I said I just know it is somewhere in Death Valley, CA. I also told them the weather condition was windy and sunny. A couple of days later the Adjuster (Lea S, called me and said because of that day is windy so the accident is the cause of nature and declined my claim. I asked her what is the precise location of parking, wind speed, and direction - she doesn’t have any information on the details. I told her I am not accepting the decline as I saw them push the door into our car and made the dent, also agreed to swap the insurance information. I demanded a report regarding the wind.
Next day a Supervisor (Jeffrey S, called me with the same result without knowing or giving all the crucial information regarding the conclusion. They didn’t ask where precisely we parked the car, the direction of the wind or direction of the car, etc. Even it was windy on that day, the wind was mild at the parking lot and definitely not strong enough or on the right direction to slam the door. I complained that they don’t have enough information to make that decision. Death valley is 5219 Sq. Miles and they didn’t even bother to figure out the exact location and conclude with minimum or no research. The Supervisor told me his manager Mr. Nathan C will call me. But I didn’t receive any call except the letter from Lea S indicating that they refuse our claim.

Nichole, the lady I spoke with over the phone, says there is no one over her when I asked to speak with her superior. I find this very hard to believe yet I am treated as if I am a liar when trying to get insurance on my brother's truck. Telling me that she needs proof that I have no Vehicle. This is nonsense and am very displeased with the service provided. I feel like I was trapped to pay for the last month my last car was insured which the car spent in my yard with a blown transmission.

Been with Geico for 10 years and 2 months ago they quoted my 6 month premium with changes for one amount and then they change that as they thought it was right price without notifications. Bad move Geico no loyalty

Geico has pathetic Emergency Road Side Assistance. This is my 2nd poor experience with this company.
Requested for service around 10am, got estimated time of 11.12, then the towing company which they contracted instead of coming before time, messages a new estimated time of 12 ...so I am stuck for 2 hours for a service. Seems like this contracted company will not send another driver if the original driver was running late to take care of me, but will delay me. This is not what we expect when we are paying for the service. Even in my previous experience, Geico failed in its service quality when my phone call to them was answered after almost 1 hr, and the dispatch person took another 1 hr or so. I would advise against this company which takes our service but fails to provide service or even take action so that these delays and inconvenience doesnt recurr.

Terrible customer service all around. I had switched to Geico from AAA a couple years back because it was cheaper. I recently had an accident which was not my fault, I called Geio numerous times to get help with this. I was waiting for a CHP report which was supposed to be ready within 10 days. The only information had the person who hit me; car and home information. Insurance information was not yet on it. I called Geico to give them the information and for them to search for the other drivers insurance. They told me that they would look up her license plate and vin to find her insurance and get back to me. I called them 3 days in a row and they still didn't know anything or call me back. I finally got the other drivers insurance info. I called Geico and asked if they are going to contact Progressive (other drivers insurance). They told me I needed to. They refused to help me at all. I also asked them about getting 3 door dings (tiny chips of paint gone from people dinging my door.) They told me I would have to pay 3 separate $500. One for each ding, that they are considered a separate incident. I said that was beyond outrageous that I would have to pay $1500 for 3 door dings. I took that vehicle to the Ford Dealership and they said all 3 should cost no more than $350 to fix.

waited 2.5 months before deciding to total my car only to tell me that they didnt have enough coverage from the driver to cover my car and told me to start the process over again with my insurance and alex (branch manager ) told me that my rates dont increase if I file against my own insurance... this place is a joke. if you have a Tesla. avoid these guys. they have no idea what they are doing. they priced out my midrange as a standard range

I was recently rear ended and had significant damage to my Truck. I also have extensive damage to me transmission. I have gotten nothing but the run around with Geico . They r my insurance Co . When I called about the claim I was told that I could go through Geico and they would collect on my behalf . Well after 3 to 4 people being out ...what ever that means I have been waiting to get my truck back to no avail . Working with the adjusters is pathetic . No one is helpful or from what I can tell happy to be working for them. I have to say after 20 years as a customer I think it might be time to move on .

Geico took all of the money out of my account. They ran my card multiple times until nothing was left in my bank account. On Thursday they apologized and said it would be back that day. On Friday they apologized again and said it would be there Monday. On Monday they said they have no way to put it back in my account and that I should wait for them to send my girlfriend the check. So now I have to wait 7 to 10 days for them to send my girlfriend a check Who does not have a bank account so I can wait another couple days for the check to clear. These people are liars in thief's DO NOT USE GEICO!!!!

I was involved in an accident 4 months ago. The claims dept. Put me off and ignored my calls until I was finally called back and told my claim was denied. After looking through my policy I found that I was covered and upon notifying Gieco they acknowledged it and switched me to a different department. I then found out their adjuster never looked at the vehicle before it was denied and now have been trying to speak to a manager for 2 weeks to resolve/finish the claim and am being ignored. I was told that the adjuster no longer works there and have yet to be answered or called back after daily phone calls and voicemails which have all remained polite and professional. It has been 4 months without a vehicle and they wouldn't even cover my car rental which is also in my policy. One of their employees even told me that they had messed up and were trying to figure out what to do. I need help getting someone to deal with the situation.

I SCHEDULED MY PAYMENT TO COME OUT ON 9/14/2019 GEICO TOOK THE PAYMENT OUT ON 9/5/2019. PLACING ME IN A BIND. I AM OUT OF TOWN WITH NO MONEY TO GET HOME AND NO MONEY FOR A HOTEL ROOM. I CALLED GEICO AND SPOKE WITH SUPERVISOR WINTER ID NUMBER *** WHO OFFERED NO ASSISTANCE. ALL SHE SAYS IS ITS NOTHING WE CAN DO. HER SUPERVISOR NATHAN M OFFERED NO ASSISTANCE. THIS COMPANY HAD NO RIGHT TO DO THAT. WHAT AM I SUPPOSE TO DO. WHERE AM I SUPPOSE TO DO? I TOLD THEM DO NOT TAKE ANY MORE MONEY FROM MY ACCOUNT, WINTER STATES THERE IS NOTHING SHE CAN DO. THIS IS UNFAIR. THIS COMPANY DOESNT HAVE THE RIGHT TO GO INTO PEOPLE ACCOUNT WITHOUT THEIR PERMISSION WHENEVER THEY FEEL LIKE IT. I WANT SOMETHING DONE ABOUT WINTER AND HER SUPERVISOR NATHAN M SINCE THEY CANT HELP ME AND DONT CARE

I had windshield damage, Gieco paid the windshield replacement, I had to pay for the recalibration of the computers attached to the windshield. I paid my $773.11, to be reimbursed by Gieco. I called today 2weeks later) and was told they did not receive my email with receipts. Then that changed to, they don’t know if they received the receipts because they are a month behind in reimbursements. I was told 7-10 days for my payment. Looks like it will be over a month. I plan to leave negative reviews on all sites, and cancel my 3 policies. Your staff shortage is your company issue. I pay my bills on time, I expect Gieco to do the same.

I had decided to get Geico insurance because they were the cheapest in the state of GA. The first year was ok until I put my son on my policy. My bill that they sent from Nov. 30,2018 to May 30,2019 stated that 1756.60 was the cost of my premium I was paying 293.60. They sent a new premium dated May 30,2019 to Nov. 30,2019 after I had put my son on for 2100.90 in which I was paying 350.99. In May I had my son's car added to my policy. I had spoke to the person and asked how much it will be and she told she wasn't sure. They sent me a break down and put 3 different fees for a policy change; 2718.00,115.42,11.52. current balance had left me $4943.94. My first payment will be $1383.61 due on Jun.30 and $803.67 a mth for the months following. My daughter added her car on Jun 3 with a increase of $530.38 which left a balance of $5474.32. Jun 30 bill change to $1489.69 with a $909.75 a month for six months. I can't afford that. So I search for new insurance in which it led me to Progressive. I canceled my policy on July 5. Geico sent a prorated bill for $840.13. They said they took it from May 31 to July 5. I ask how are they able to do that if my payments are done a month ahead of time and they said that their computer had to catch up with payments. That is ridiculous. I should pay only from Jun 30 to July 5th. I'm disputing this bill. I have all the documents they sent me to coincide with the details above.

They try to get out of paying anything mostly rental when you've been in an accident. Don't matter how much you have paid them or been with them it is a hassle to file a claim for coverage.

I have my car parked at a public storage (PS). When the car was moved in, it was in excellent exterior condition, despite it was a 97 Audi. A month later when I checked my car, it showed a lot of surface damage, so I complained to PS and called Geico for coverage. At the time, the adjuster (Ms. Brown) looked at the photos and spoke to PS employee who verified that the damage was not there when the car was placed in storage. Ms. Brown said I can have the car repainted under coverage when I am ready to drive the car out of storage again. Time move to today. Two days ago, I called Geico and asked them to fulfill the coverage, they sent out a new adjuster. The adjuster named Miguel had no intention fulfilling the coverage. He used strong words such as no chemical on planet and no one is possible to scrape the surface of the car, and denied the coverage with a satisfactory smirk. He first asked if I can provide the photos of before and after. When I showed him the evidence, he said he needed more such as video evidence. I told him about Ms. Brown, but he said she no longer worked there, but she did not place any photo or log any conversation in their system. When I contacted Miguel's Supervisor Chris, he told me he agreed with Miguel completely even though he did not hear my side of the story. When I asked how can anyone claim this to be natural erosion and not vandalism, he said there is a possibility of vandalism, but he was unwilling to add that as a possibility on file. He said they use experience based on usual cases. It is my understanding that they use the mean to generalize all cases. Then Geico should just hire robots to do the determinations; it was a total waste of everyone’s time and a play to assign an adjuster to manipulate the facts. The supervisor said he agreed that it was natural erosion so no coverage is necessary. When I complained about handling of information by the previous adjuster. He apologized for her mishandling, but said he would not contact Ms. Brown about the claim since she left Geico. As a consumer, there was no way for me to check if information submitted was logged on their side. In addition, the first adjuster approved repaint, but the one right now denied the claim. There was no consistency in Geico’s handling. It was totally irresponsible. They tried to blame nature for what happened to the car. However, I have a 2nd Audi (same year model different color also insured with Geico) sitting on the same PS lot with no similar surface damage. They simply do not want to cover the car for vandalism, so they kept arguing the issue was nature.

After switching years ago from state farm due to price increase.. Decided to go with Geico and that was a mistake. Never used my insurance and had my truck broken into at a restaurant. Called to get claim set up and representative was not knowledgeable on questions about procedures. Stated she wouldnt be able to get my side window fix for 2 weeks which I understand but I was able to fix on a sunday at local shop. Then after 2 weeks of not hearing from them I called to follow up on items that were stolen such a stereo system and personal item. Told me that they will not cover and because the window repair was cheaper then deductible that I was out that as well. She explained that it's their policy and there is nothing she could do. I asked her to send me a copy of their policy and she spoke with her boss who said they will email it. So here I am waiting for an email just as I was waiting for them to follow up with my claim. End of day I cancelled my policy and went back to statefarm who I never had problems other then a little more expensive. But after putting new policy back in place it turned out to be cheaper with roadside, glass, and a $100 deductible.. much better deal wish I would of just stayed to began with. GEICO WAS AWFUL TO DEAL WITH.

My car was damaged from someone unknown GEICO proceed to pay the repairs for the main damage but never got repaired for the additional exterior damaged. Also I was told I needed to take my vehículo else where to fix the interior and to this day I can’t figure out how to end this nightmare. I have been treated extremely poorly by Geico representatives and they have me like a ball from one side to the other one without a straight answer still can’t find out how to finish the repairs of my vehicle but they r really good a taking the money every month. This is not their 1st bad service I have from them since this year I got a medical bill that they supposed to pay and they didn’t and now they r covering their lies saying they tried to call to confirm the bill and they never did so now we have to pay the bill because they r covering their backs base on the statue of limitations.
Please help me I do t want the same thing to happen again; I am tired of calling them without any answer or help.

Geico takes the youngest driver in the household and applies them to the newest vehicle, even if that vehicle is never driven by that driver. The result is that our insurance went up nearly $3000 in a year. This is fraud.