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I was rear ended by their client on 10/2/2019. Things were a little slow on getting started b/c their client supposedly didn't call it in until 10/5 or 10/6. I called it in on 10/2 and they said they couldn't do anything until they heard from their client. On 10/6 they called and said that they would take care of things as the incident was the fault of their client. They sent out an adjuster and called me on 10/11 to say that the vehicle was a total loss. They asked me to clear out my vehicle so they could come and get it from the shop I had it at. I did so and they were suppose to meet me on 10/14 with a check and I was going to give them my title. They weren't able to meet that day and when I talked to them on 10/15 to talk about meeting up and adjusting their pay out b/c I wasn't able to get the same vehicle for the price they were giving me they informed me that they would not be paying me anything at the moment b/c their client's coverage wouldn't cover the loss of my vehicle. They should have known that on the day they said my vehicle would be a total loss. They should have never asked to come get my vehicle. I now had to file a claim on my insurance and have them take things over and get things worked out with Geico. Geico didn't seem to have a clue on what they could do and missed several important steps. They have cost me a full day of looking for another vehicle along with unneeded stress of saying they would pay me and then a few days later saying they wouldn't. I am now 2 weeks after the accident and no further along than the day of the accident. You should definitely look elsewhere for coverage.
I rented a car that the power steering went out in. In attempt to park it on my street I caused minimum damage to the bumper of another car who had Geico insurance.
1st of all, Hertz who rented me the car investigated everything, took a report and had an investigator call me who said he was going to go ahead and release coverage of the incident having found the power steering wires to have been corroded.
2nd of all, Geico, UPON INITIAL CONTACT TO ME, I quote states, "It is our understanding your automobile was involved in an accident with our insured....IF I DO NOT HEAR FROM YOU WITHIN 10 DAYS, I WILL ASSUME YOU WERE NOT INSURED ... AND WILL USE ANY MEANS NECESSARY TO COLLECT THE DAMAGES FROM YOU..INCLUDING LITIGATION."
that's very threatening.
When I called the claims department agent who issued the letter I told her I didn't understand why I had to receive a threatening letter when it was my understanding the issue was resolved. She says, "oh we just haven't spoken with you yet and need to..." WELL IT WOULD BE NICER IF THAT'S WHAT THE LETTER SAID!
Furthermore, they haven't even spoken to HERTZ either. The car isn't mine, the registration wasn't mine, the insurance wasn't mine, the fault of the accident wasn't mine. WHY DON'T YOU CALL HERTZ? She refused to accept that. She kept insisting I provide my own policy information. LIKE WHY DO I HAVE INSURANCE AND I DON'T HAVE A CAR? I RENTED. I RENTED. I RENTED. Contact Hertz. I mean at least before you threaten to harass and sue me, contact them, right??
When I do get a car, it won't be Geico to cover me.
No Comment
Geico is a horrible insurer. Run, dont walk away from this scam insurer.
I recently had a tremendous collision with a car that run a stop sign. The driver was cited. I have a flawless driving record at 58 years old. They refused to pay the claim
I had to hire a lawyer.
Keep shopping! Do not pick Geico as your insurer.
No Comment
I have had Geico for almost 5 consecutive years now since I bought my very first car. During this time, I feel I have been a very loyal and honest customer. I have never missed a payment and have a very clean driving history. Since being with Geico, I had one claim that I filed but closed; I was hit by a drunk driver. They quoted me at $1300 in damages, which I paid out of pocket instead. On September 27th, I was driving home in my vehicle and my check engine light came on (turns out it was a mass air flow sensor). I pulled off to the side of the road because I didn’t know what it was and didn’t want to cause more issues. I needed a tow, so I had geico send one my way. After waiting for 45 minutes or so, the tow truck arrived. They ended up pulling my car up the ramp, then dropped the vehicle while caused the vehicle to slam on the ground then was sent rolling backwards at approximately 10-15mph for a good distance until the chains underneath yanked my car to a complete stop. The car was towed to my home, which I then complained the geico about the tow and mentioned I was concerned about undercarriage damage. The inspector did not do much besides take pictures of dents the vehicle already had. I was informed to take it to a shop for inspection. It was taken to a few places and I ended up settling on a mechanic that was recommended to me by a personal friend. He informed me that the dropping of the car and the friction caused by the car falling while the car was off has caused internal transmission issues and it would need replaced. I informed Geico of this and they essentially told me I was lying. They denied my claim, even though the towing company admitted to the dropping of the car. I had all of the records - I had a reputable mechanic look at it, I had a separate shop scan the codes, I had two separate ASE certified mechanics look over the vehicle as well. All of them verified my issue was related to the towing accident. They still denied the claim. My adjuster called me later after I complained and told me to send them a picture of the codes - which I did. 9 hours later, they called me and told me that they still aren’t sure if the towing accident could’ve caused any damage. I sent them pictures of the transmission damage, dents and scraps on the frame, a busted control arm boot and it still wasn’t enough for them. This is absolutely sickening. I have never had an issue like this before and it blows me away that geico will not INSURE me after an ACCIDENT occurred that WAS NOT my fault.
October 22, 2019
Revdex.com Serving Metro Washington DC & Eastern Pennsylvania
ATTN: ***
1411 K St. NW, 10th Floor
Washington DC 20005-3404
RE: Complaint ID: ***
Dear ***,
We received your correspondence dated October 15, 2019. We have not included any personal identifying information in our response as you requested.
On September 27, 2019, our policyholder requested that we tow his vehicle due to it becoming inoperable after a check engine light illuminated. We dispatched a tow driver to the vehicle’s location and the driver towed the vehicle to our policyholder’s residence. On September 30, 2019, our policyholder contacted us to state that while towing the vehicle, the tow operator allowed his vehicle to roll backwards while still attached to chains causing the vehicle to come to a sudden stop.
On October 1, 2019, we inspected our policyholder’s vehicle and found no evidence of physical damage. We advised our policyholder to schedule an appointment with his repair facility of choice who could further diagnose any concerns. On October 9, 2019, our policyholder contacted us advising that his repair facility found damage to the vehicle’s transmission which our policyholder believed to have been caused by the tow company. On October 10, 2019, we inspected the vehicle at our policyholder’s chosen repair facility. A representative of the repair facility stated their belief that the transmission’s internal components needed replacement and that they found no evidence the problems had occurred due to the incident reported by our policyholder.
We contacted the original tow company involved in the accident for further explanation. The company’s representative stated the vehicle was towed onto a flatbed while in neutral and the tow could not have caused our policyholders transmission to fail since the vehicle was in neutral and the gears were disengaged. We relayed our findings to our policyholder and noted we had no indication the transmission had been damaged as reported, therefore, we would be unable to pay for repairs. Our policyholder disagreed and we reminded him that the reason he had his vehicle towed originally was due to a check engine light warning of a mechanical problem. We advised our policyholder that we would review any additional information he could supply supporting his claim.
On October 10, 2019, our policyholder submitted a report showing several codes that indicated problems with his vehicle and a determination the transmission needed to be replaced. The report did not indicate when the codes first illuminated; however, given that our policyholder first reported an issue with codes while driving and apparently not driving the vehicle after the tow occurred, it is likely the codes illuminated before the tow occurred. Further, our policyholder supplied a photograph of the underside of the vehicle which showed a leak from the vehicle’s transmission where a drive axle joins. The photo demonstrated the leak had been occurring for some time. On October 14, 2019, we advised our policyholder that we reviewed his evidence and believed the transmission had failed due to wear and tear over time.
On October 16, 2019, Bradley S, Auto Damage Supervisor, reviewed our policyholder’s claim and spoke to a representative of the repair facility who advised the transmission’s internal wave plates were damaged and the transmission warranted replacement. The shop did not state that the damage was caused by the incident reported by our policyholder. Mr. S conducted further research and learned that the issue was a relatively common failure for vehicles like our policyholder’s.
Mr. S spoke to our policyholder who advised that he had taken his vehicle to another shop for diagnosis. Mr. S contacted a representative of the repair facility who stated he agreed with our policyholder’s contention, but had not actually inspected the transmission’s internal components and could not provide an objective reason for his conclusion. Mr. S explained that we would be unable to change our handling unless evidence supporting our policyholder’s contention arose. Mr. S contacted our policyholder and reaffirmed our denial of repairs.
We regret our policyholder’s disagreement with our handling of his claim. Unfortunately, we have no evidence the current problems with the vehicle’s transmission are related to this loss. As noted above, the original diagnosing repair facility believes the problems to be caused by unrelated internal component failure. We remain prepared to review any additional information our policyholder can supply that supports a causal relation between this accident and the problems with the vehicle’s transmission.
If we can be of any further assistance, please contact Gail M, via phone at , via fax at , or via e-mail at ***@geico.com.
Sincerely,
Carl *. T
Assistant Vice President
October 25, 2019
Revdex.com Serving Metro Washington DC & Eastern Pennsylvania
ATTN: ***
1411 K St. NW, 10th Floor
Washington DC 20005-3404
RE: Complaint ID: ***
Dear ***
We received your follow-up correspondence dated October 22, 2019. We have not included any personal identifying information in our response as you requested.
We are in receipt of our policyholder’s contentions related to our reply to his original complaint. Unfortunately, our policyholder has not supplied any additional information supporting the cause of damage to his vehicle. As noted in our original reply, we remain prepared to review any additional supporting information. Until our policyholder authorizes a repair facility to determine the cause of damage, we have no indication our original decision regarding coverage for this claim is incorrect.
If we can be of any further assistance, please contact Gail M, via phone at , via fax at , or via e-mail at ***@geico.com.
Sincerely,
Carl *** T
Assistant Vice President
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: I have given geico the choice to make this situation right. The proof was in the pudding. I had it taken to two shops, verified the codes that were on PRIOR to the tow, as well as the transmission codes AFTER the tow. I have documentation of this. I also had a second shop inspect it and it was deemed from the tow, due to the drop and yanking the car. I have documentation and a reputable mechanic verifying all of this. By the way... I spoke to an employee from the original towing company along with the owner of the shop my vehicle was at - I was informed by someone at *** that these two businesses used to do business together, but had a falling-out and ended up terminating their contract between each other. There was a huge issue getting my vehicle towed a second time between both companies. This “falling-out” leads me to believe that this is the reason my claim was denied by the towing company, due to the bad blood between the two businesses. Geico has chosen their vendor over their loyal customers, therefore I have closed my policy with them effective November 1st, 2019. Case closed.
Regards
Geico cancelled an insurance policy with no notice over a payment that should been properly processed. I was told by Geico management that if I spoke to the bank and got a letter showing that the payment should have been processed successfully I could proceed with my policy without having a lapse in policy. I called back to send the letter from the bank manager and Geico said they would no longer honor it and that I would have to pay extra for a lapse in coverage which was completely an error by Geico. Geico NEVER sent me a letter saying that I would be without insurance and I did not receive anything even remotely hinting at it until I got a letter from a credit agency saying that Geico had filed collection for a $22 payment. I have 4 vehicles insured through Geico, I have never missed a payment nor have I had a claim. I have been the ideal customer yet not they refuse to help me whatsoever. This is completely unacceptable and I refuse to be treated this way.
October 14, 2019
***
Revdex.com
1411 K ST NW 10TH FLOOR
WASHINGTON DC 20005-3404
Customer ID: ***
Dear Ms.:
We received your letter dated October 11, 2019 regarding the above noted customer. We have not included any personal identifying information in our response as you requested.
Our insured started a motorcycle policy with GEICO on June 10, 2019. At that time, he enrolled his policy on recurring credit card for future payments to be extracted on the 10th of every month. Upon our insured’s automatic payment enrollment GEICO mailed out a recurring credit card notification schedule for his future payments. On July 10, 2019, GEICO attempted to extract the payment in the amount of $31.69. The payment was declined that same day. It is our process to make three attempts for payment requests. The second attempt was submitted that same day and again four days later. On July 14, 2019, our insured’s payment was declined due to Do Not Honor.
Since payment was not received, GEICO sent a Post Office Receipt Secured (PORS) letter for a bill of $31.69 on July 15, 2019 advising if payment was not received by July 31, 2019 our insured’s policy would cancel. When no payment was received the coverage on our insured’s 2007 *** motorcycle was cancelled effective July 31, 2019. On August 04, 2019 GEICO mailed a bill for $22.14 due immediately for the balance of our insured’s cancelled policy. On August 26, 2019, GEICO mailed a Final Notice bill advising that if the remaining balance of $22.14 was not received by September 07, 2019 we would be referring our insured’s policy to our Credit Collection services/or a credit bureau.
On October 01, 2019, our insured contacted GEICO regarding his policy cancellation. Our insured informed GEICO he had not received notification of his policy cancellation and requested to speak with a supervisor. A supervisor verified that our insured’s mailing information was accurate and offered to reissue coverage for his 2007 *** motorcycle. Our insured declined this offer and disconnected the line. On October 11, 2019, a different supervisor spoke with our insured and extended the offer to reissue his motorcycle policy. Our insured stated he received a new credit card with a new expiration date but his payment should have still been extracted. Our supervisor explained to our insured, when a new card is received from a bank GEICO is unaware of the changes unless the information is provided. Our insured expressed he was receiving fines from the state, and stated he would provide a letter from the bank stating his payment should have processed. Our supervisor explained to our insured that we would only offer a reissue due to the notifications we provided.
Upon receipt of this complaint, we reviewed our insured’s policy and all transactions that took place. We determined our insured’s policy was cancelled correctly and proper notification was sent to him. Our insured currently has a balance of $22.14, however if our insured wishes to reissue his policy, this balance will be included in his payment to re-establish coverage.
If the Revdex.com should need any further information or documentation from GEICO, please contact *** at or ***.
Sincerely,
Melinda S
Assistant Vice President
Virginia Beach Regional Office
Tell us why here...
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: Completely ignored half of what I said in my complaint but I expect nothing else from Geico customer service. I REFUSE to have a lapse in coverage because of an error on your end and I REFUSE to be treated as I was per customer service. I was a loyal customer for years with no claims and no missed payments. It was money in YOUR pocket with no hassle. I was given an option by a customer service manager to get a letter from the bank showing that the funds WERE available and that I could continue my policy without having a lapse on my insurance. I received ZERO contact from geico nor a cancellation letter until almost 3 months later. ALL of this could have been resolved by one simple phone call to ask what the new card expiration date was as all the other information was EXACTLY the same. The bank had simply issued a new model card with security chip installed. 10 seconds on your end and we wouldn't be in this situation. But fortunately for me Geico did make a mistake and tried to put it on me which is absolutely EXCELLENT customer service tactics by the way. Now I save about $300 a year with Progressive and they actually call to NOTIFY me if a payment does not go through. My card on my auto policy wasn't updated yet you still took it out. I'd love to know the difference here. Maybe not have 10 different policies for each customer and it would be much easier to keep track of for both sides. Geico does not stand by their word and has absolutely unacceptable customer service.
Regards,
Kristopher B
October 25, 2019
***
Revdex.com
1411 K ST NW 10TH FLOOR
WASHINGTON DC 20005-3404
Customer ID: ***
Dear Ms.:
We received your follow-up letter dated October 21, 2019 regarding the above noted customer. We have not included any personal identifying information in our response as you requested.
According to the documentation on our insured’s policy, management offered to reissue our insured’s policy coverage. Our insured’s policy documentation does not reflect the option to provide bank statements proving the funds were available at the time payment was processed. Per our guidelines, we require the policy to be documented if an exception is made outside of our normal processing guidelines.
Our previous response included our attempts to reach our insured regarding the amount due and cancellation of his policy as follows. On July 10, 2019, GEICO attempted to extract the payment in the amount of $31.69. The payment was declined that same day. It is our process to make three attempts for payment requests. The second attempt was submitted that same day and again four days later. On July 14, 2019, our insured’s payment was declined due to Do Not Honor.
Since payment was not received, GEICO sent a Post Office Receipt Secured (PORS) letter for a bill of $31.69 on July 15, 2019 advising if payment was not received by July 31, 2019 our insured’s policy would cancel. When no payment was received the coverage on our insured’s 2007 *** motorcycle was cancelled effective July 31, 2019. On August 04, 2019 GEICO mailed a bill for $22.14 due immediately for the balance of our insured’s cancelled policy. On August 26, 2019, GEICO mailed a Final Notice bill advising that if the remaining balance of $22.14 was not received by September 07, 2019 we would be referring our insured’s policy to our Credit Collection services/or a credit bureau.
On October 01, 2019, a supervisor spoke with our insured regarding his policy cancellation. A supervisor verified that our insured’s mailing information was accurate, verified the automatic payment on our insured’s automobile and motorcycle polices were not the same credit/debit card, and offered to reissue his motorcycle policy. Our insured declined this offer and disconnected the line. On October 11, 2019, another supervisor spoke with our insured and extended the offer to reissue his motorcycle policy. Our insured stated he received an updated credit card with a new expiration date, but his payment should have still been extracted. Our supervisor explained to our insured, when an updated card is received from a bank, GEICO is unaware of the changes unless we are notified by the customer. Our insured expressed he was receiving fines from the state, and stated he would provide a letter from the bank stating his payment should have processed. Our supervisor explained to our insured that we would only offer a reissue due to the notifications we provided.
Upon receipt of this complaint, we reviewed our insured’s policy and all transactions that took place. Our insured expressed concern in regard to the documentation he could provide from his bank. GEICO randomly records calls for quality purposes. We researched our files to see if any calls were recorded and determined they were not. We determined our insured’s policy was cancelled correctly and proper notification was sent to him. We sincerely apologize to our insured for his dissatisfaction with the level of service he received regarding this issue. Our goal is to provide outstanding customer experiences during all interactions with our customers.
If the Revdex.com should need any further information or documentation from GEICO, please contact *** at or ***.
Sincerely,
Melinda S
Assistant Vice President
Virginia Beach Regional Office
Tell us why here...
I just switched to this company in July 2019. I have nothing but excuse after excuse from them. I have sent all paper work that is need and more plus paid in full. After they lost all paperwork and had to do it again with the threat of cancelling my policy. I did what they asked. Guess what they did it again... so I then called and faxed it again. Thays not the end is now October and they lost the paper work again and I called and they stated they never input the information and knew I have sent all the required documents but the person never did their job, they also threatened again to cancel my policy even though this is their errors. so they asked me again to fax the in formation this morning and I did. Guess what.....they just called again,still don't have the document that was sent, so I gave them the number I have always faxed it to and its the correct number. I think its time to move to another company.
No Comment
I have been am auto insurance customer of GEICO for over a decade and fortunately not needed to use them. When I finally needed
Coverage for some minor damage to the rear of my vehicle, the adjuster decided I needed to file multiple claims (is, pay multiple deductibles and make multiple trips to the body shop). I am looking for new insurance company immediately, as I realize GEICO is not dependable insurance.
No Comment
Called to cancel my insurance through Geico, due to better rates with another company. The sales rep. Insisted she could get me a better rate, not giving me a second to even reply, or even ask me if I was interested, she just just put me on hold.
SHE PULLED MY CREDIT WITHOUT ASKING.
I called to cancel my policy and got a hard hit to my credit.
This is the lowest thing to do to someone.
No Comment
Worst experience ever. The company only cares about the premium you pay them and when they are needed they leave you to fend for themselves. Perhaps if Geico actually handled their own customer service then it might be better however they choose to use a 3rd party call center for claims. Get rear ended at a stop light by a loaded cement truck and Geico could care less. Perhaps they will care when I stop giving them my money and start giving it to someone who does care.
No Comment
Poor customer service, hung up on multiple times. I was rear ended by some girl who had rear ended someone 2 weeks prior to me and totaled both vehicles and gave me a geico insurance card at the scene of the accident and the officer that responded checked to see if she had a valid driver’s license and insurance, 2 months later they figured out she wasn’t insured but the vehicle was. So now they don’t want to pay my medical bills because “ there is no way I could have been hurt from the accident” also because I didn’t have medical attention at the scene of the accident I went after I left the scene which doesn’t make since that a hospital would treat someone if there was nothing wrong ! Worst place I’ve ever had to deal with in my life.
Called in to get a quote first thing they ask is for a credit card or debit card. They can not help you if you don't give them your banking information. "This is company guidelines" have the card on hold before you give them your information to get a rate. How does that make sense? Agent did not want to give me the quote or make sure the rate is accurate from the quote I submitted online without getting my bank information. Customers are supposed to know the quoted rate first and then ask for the card information. I'm not sure if this is the actual company guidelines or a very aggressive sales agent. When I said I had no bank information he ended the call, if getting a quote was so difficult I can only imagine how filing a claim might be.
No Comment
GEICO customer service, because they are not professional adjusters, was harassing after an accident. They closed a claim without ever contacting us after the accident. Their customer service agents were rude, abrasive, and remind someone of the manager from Office Space. What an embarrassing company! I now know what kind of people they are and how they cover their clients. I pray you never get in an accident with a GEICO client.
No Comment
Since my car was hit by another Geico policyholder on 07/10/2019 the vehicle has not been the same. The vehicle has been in the body shop at least 6 times now for issues from the accident. Three months later the vehicle is still not back to its pre-loss condition. The 2017 *** I drive was like a new car it only had 15,500 miles on it when it was hit and drove like a new car. I have had multiple issues due to the repairs that were completed and yet we are still dealing with issues from this claim. It seems like Geico is having a hard time properly repairing this vehicle and it has only been causing me more and more problems. The purpose of my having insurance is so that if something happens to my vehicle it will be repaired back to the state it was in before the loss or if this is not possible the vehicle will be totaled. I feel like Geico has been attempting to place a bandaid on the issue. I am hearing noises still that I was not hearing before this accident and having a lot of issues out of the car as far as the way it drives. I took it to the Geico body shop to ensure that the repairs would be completed correctly. Everywhere I take the car I find something else that is wrong with it. I have an imperfection in the bodywork that should not be there and there is nothing that can be done to repair that according to the body shop that the vehicle was taken to. I now even have the concern that the work that was completed under the panel is not properly repaired and question the strength of the car and how it would hold up to a collision now.
October 14, 2019
***
DISPUTE RESOLUTION ANALYST
Revdex.com
1411 K ST NW, 10TH FLOOR
WASHINGTON, DC 20005-3404
File Number: ***
Dear Ms.,
We are in receipt of your correspondence dated October 07, 2019 regarding the above noted customer. We have not included any personal identifying information in our response, as you requested.
This loss was reported to GEICO on July 10, 2019 by our insured, who reported a 2016 *** collided with his parked and unoccupied 2017 ***. We established a tow and scheduled a vehicle inspection appointment for our insured to occur on July 16, 2019 at his body shop of choice, *** Motors.
On August 09, 2019, our insured picked up his vehicle from the body shop and informed us he was dissatisfied with the repairs. He stated he observed damage to a tire and rim, the trunk, the front of the vehicle, a misaligned bumper, and glue on the rear seat. We inquired if the body shop had been made aware of the concerns, as the shop offers a warranty on repairs completed. We spoke with a representative of *** Motors on August 12, 2019 to discuss performing a supplemental estimate. The representative stated they would contact us for a supplemental estimate at a later time.
Our insured spoke with us on August 13, 2019 and August 20, 2019 to inquire about establishing a Diminished Value claim for his vehicle. We explained we would proceed with evaluating his vehicle for Diminished Value when the repairs were completed. On August 21, 2019, our insured stated he would be returning his vehicle to the body shop to address additional repair concerns. Our insured informed us on August 23, 2019 his dealership located additional damages. He confirmed he would be returning to the body shop to address the damages and perform corrective repairs. Additionally, he inquired if his vehicle would be deemed a total loss. We explained the cost of repairs had not reached the threshold for the vehicle to be deemed a total loss and therefore we considered it to be repairable. Our insured stated he was no longer comfortable returning to *** Motors to address his repair concerns. We informed our insured he had the right to select any body shop of his choice to continue his repairs.
On August 26, 2019, our insured informed us he would like repairs to be completed at One Stop Auto, and stated he would be dropping off his vehicle the following morning. We established a secondary rental reservation for our insured’s use while repairs were completed. He stated the vehicle should have been totaled due to the extent of the damages. We explained we would perform a supplemental estimate when the vehicle was disassembled at the new body shop to review for adjustments to the repair cost.
A supplemental estimate was scheduled to occur on September 05, 2019. At that time, we determined the repair cost of our insured’s damages to be $6,249.77, less his $500.00 Collision deductible. We informed our insured that same day his vehicle was considered repairable, and not a total loss. On September 09, 2019, our insured informed us his vehicle was still making noises that were not present prior to the loss. We completed a supplemental inspection of his vehicle on September 16, 2019, and determined the repair cost of our insured’s damages to be $9,272.09, less his $500.00 Collision deductible.
On September 23, 2019, our insured expressed his dissatisfaction regarding the quality of the repairs, and confirmed his body shop had been unable to locate the source of the noise. We spoke with our insured on September 24, 2019 and recommended he have his dealership attempt to diagnose the problem. We explained if the diagnostic indicated the noise was related to this loss, we would proceed with covering any related repair cost. On September 26, 2019, our insured confirmed his dealership performed a diagnostic and determined the issues were related to the repairs, and that the dealership contacted the estimator at *** Motors. Our insured informed us that he would personally contact *** Motors to schedule the corrective repairs. We informed our insured we would assist in facilitating any additional costs associated with the corrective work that needs to be completed in order to restore the vehicle to its pre-loss condition. A complimentary alignment is scheduled to occur on October 14, 2019 at *** Motors, at which time we will review the vehicle to determine if any additional repairs are warranted. When the repairs to our insured’s vehicle are complete, we will proceed with evaluating his claim for Diminished Value.
Thank you for the opportunity to address our insured’s concerns. If there is any further information or documentation needed from GEICO, please contact Auto Damage Manager Julia G at or ***.
Sincerely,
Matthew M
Assistant Vice President
Virginia Beach Regional Office
From: M, Rebecca <>Date: Thu, Nov 7, 2019 at 9:18 AMSubject: Complaint #*** - ***To: *** <***>
Good morning,
Please find attached our prior responses for this complaint. An update is provided below:
On November 05, 2019, we spoke with our insured who informed us the edges of the driver side doors appeared rough. He confirmed this appears to be from excessive material on the doors. We explained we would address the correction when he was able to return to the body shop for a brief appointment. We immediately informed the body shop of the concern, and a representative confirmed they would assist with no charge to our insured. Our insured informed us he was satisfied with this resolution and had no further concerns or questions at that time.
If you require any additional information, please let me know.
Thank you,
Rebecca M | Customer Relations Analyst
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: I never said that I was not able to see the defect. Upon talking with Jason the auto damage field supervisor he stated that nobody was aware of the defect in the vehicle. I informed him that I had informed my auto adjuster Aaron and the shop of the defect. I feel that there should not be a defect in the vehicle in result to the accident as it was not there before the accident caused by another Geico insured customer. When Geico decided to repair the vehicle it is supposed to look the way it did before the accident. The defect should not be on the vehicle and Geico needs to address that defect. No matter what I decide to do with my property down the line as of now I am the owner of the vehicle and the defect should not be there. *** was able to find the noise on multiple occasions when I brought the vehicle in for assistance.. The given response contains false information because as of 11/6/2019 at 8:31AM Jason the Geico auto damage supervisor had not been able to make contact with the service adviser that handled my car over at ***. If Geico doesn't want to cooperate and work towards properly fixing my vehicle and coming to a resolution I will not hesitate to seek legal help with this matter.Regards
On 09/01/2019 My Husband was following me after a stressful move some how we became separated hours after a few hours I reported him missing .09/02/19 he was located minus his car in the state of Delaware. When the police located him they gave an approximate location based on the condition he was in meaning he needs a( hip replacement )we searched the area repeatedly . I questioned my husband and he said he went into a *** and when he returned his car was not there. I have as well as Troop one and troop six have also looked high and low for the car After an intense search I reported the car to my insurance company. I spoke the Claims adjuster Andrea D and she said with out an ncci # they would have no other choice but to close the case because they feel I implied he could have dementia. I am not a Doctor and he has not been diagnosed with any such ailment. My husband has lost his both parents in the last couple of months that said he is under extreme stress. We have do not have a car that we pay 500.00 a month and over 600.00 in car insurance for three vehicles. What are the facts because at first she said that we must with out that ncci number we would not be entitled to payment for the car now the car has been reported stolen according to Cheltenham township and the dmv .What more do they want from me I am an honest person I pay my insurance every month and this is how I am treated honestly we just want our car back we have lost all of our clothing and many small house hold items what do they want from me.???
October 16, 2019
Dear ***:
Thank you for your inquiry of October 3, 2019. It has been referred to me for a response. Our goal is to handle each claim in a fair, prompt and professional manner and I apologize if you feel we have failed to do so. *** notified us on September 3, 2019 that she was unable to locate the 2018 *** which was being driven by her husband, ***. Our investigation reveals that there is no documentation to indicate that an unknown third party took possession of the owned auto. Based on these findings, we have denied the claim as it does not qualify as a covered loss. Leticia T, Claims Supervisor attempted to reach *** on October 16, 2019 to advise of our decision.
Should you have any questions, please feel free to contact Brian B, Claims Manager at or at ***@geico.com.
Sincerely,
Sheryl W.
Assistant Vice President
This serves as thank you for helping me deal with geico at one of my most humbling experiences. They were by far very difficult company ever and they have some of the nastiest uncompationet employees. The car was found with zero help on there end they just added to my already stressful situation. Again thank very much. Sincerely
Started a home owners insurance policy with them 7 years ago. Was told a quote of 515 which was reasonable for my area, and at the time of signing was 540. Since 2012 my policy tripled with no claims. I started to look around and was given a rate of 900 to 1000 no reason for me to pay 1439. So I looked at my file and it should I had a over inflated value for my home and after additional review they had me down with a basement (home is on a slab), two car garage (have a single car garage), hardwood floors (carpet and vinyl floors) and all brick (brick veneer and siding). They even sent out a person to do the inspection which didn't show any discrepancies. So for 7 years I been paying inflated rates. I spoke to a few different people and told nothing can be done to get back the extra amount I paid, only $200 and change back for my current year of payments. Even after pointing out they did a inspection and said everything was correct per what was given. They stated that they gather info from customer, real estate company and public searches. I tried to explain that why would I say I had more than what the house was worth and I've been trying to get them to understand they may have made a mistake. Only solutions I've been provided has been to redo my policy every year to make sure its correct and check the claim renewal packet they send. That packet only shows that I'll owe more on my premium and value of my house went up, all this is normal.
No Comment
Giant scam!!
I am 58 years old with no tickets or accidents on my record.
I stupidly left USAA for the GEICO scam. I had full coverage. 2 weeks ago someone went through a stop sign and I struck her at 40 mph. She was cited. My car was destroyed. Geico declined the claim even BEFORE the police report was made available!
RUN!!, do not walk away from GEICO as soon as possible!!
GIANT SCAM!!
No Comment
Can't get overpayment reimbursement after switching to another insurance company.
I'm writing in regards to my insurance policy with them. Me and my wife went thru a hard ship.And we went thru department of social services for Tanith and they paid are rent in which are landlord received his check. And we contacted Geico to see what the deal was with are policy. They said they never received a check which was for 6 months. So my wife contacted department of social services and the case worker told her she would check on it. She contacted the wife back and informed the wife the check had been cashed. The wife contacted Geico back again and they told her a different story again and said they needed another check because they hadn't received it even tha it has been cashed. Currently we do not have vehicle insurance because of this matter with Geico being dishonest and we have received a letter from DMV stated are licenses will be suspended October 14 if we do not have insurance. This matter has been going on with them since July. They lie and say they will check into it and contact us back which they never do.
This is in response to your letter dated October 11, 2019, addressed to Bill R of GEICO.
Our records indicate Mrs. called to let us know that Social Services had sent a check to GEICO for her insurance policy. She advised they mailed the check to us on July 14, 2019 and that their records are showing the check has been cashed.
Mrs. provided us with a copy of the check and a letter from Social Services confirming the date the check was sent to GEICO. Upon reciept of this information, we determined that the payment was not applied to her policy because a policy number was not provided on the check. With the information provided from Social Services, we have applied a credit to Mrs. policy in the amount of $424.16.
GEICO will continue our own internal efforts to locate the check.
We trust that this information is sufficient to allow you to close out the complaint. If you have any additional questions or concerns regarding this issue, please feel free to call my associate, Amanda N, at , ext. ***.
Sincerely
John L
Assistant Vice President, Centralized Services
GEICO review (negative 5 stars)
My wife and 2 small daughters (1 year old and 8 year old) were rear ended by a geico insured on March 28th 2019. The accident involved 3 vehicles, and the geico insured was found 100% at fault (my wife's car was the first car at a traffic light that was struck by a van that was struck by the geico customer). My children were not injured, however my wife suffered a neck and back injury which resulted in 19 doctor visits over 3 months time, and still now has flare-up pain 6 months later. Following the accident there were many many days that my wife (a stay-at-home mom) was unable to even pick up our baby to comfort her when she needed her mom or even breastfeed her. From day one, my wife was unable and unwilling to take pain pills due to the fear of the effects to our breastfed baby.
This whole situation has been terrible, and has been further irritated by Geico adjusters devaluing our claim and laughing (literally laughing) at our request for compensation.
We are still trying to settle on the personal injury (North Carolina is an "at-fault" state which means the at-fault party is obligated by law to pay "pain & suffering"). They act as if they (the adjuster) are doing us some huge favor by even paying our claim (reminder...this was not our fault, my wife was just sitting at a traffic light when a negligent geico customer stuck her). They have offered us only a fraction of what 3 other insurance agents have said that they "should" pay. Every resource I can find that gives advice on valuing "pain & suffering" tells me that they are taking advantage of us. The amount they are offering does not even cover the time and fuel spent traviling back and forth from the doctor visits.
Meanwhile I am out of pocket for a portion of the doctor bills, time, fuel, and lots of frustration while I attempt to negotiate with this company.
I share all this with you so that you may know what it's like to file a claim with this company. You may save a few bucks on premiums, but it will cost you if you ever file a claim. Geico spends more $$ that any other insurance company on advertising, they can't do this by paying fairly on claims...they do this by devaluing you.
No Comment
Geico is overcharging me for car insurance. They know it's a know issue yet they are going to debit my account for the inflated price without providing any additional services or refunds. They had a month to correct it and now I have to use my medicine money to cover their error so my other Bill's don't bounce.
September 27, 2019
Dear ***:
Thank you for your 09/23/19 letter regarding ***'s complaint. Mr. R asked that I respond on his behalf, and I welcome the opportunity. When *** made us aware of the discrepancy on her policy we made an immediate policy adjustment. We appreciate her bringing the matter to our attention and we sincerely apologize for any inconvenience we may have caused her.
Sincerely, Elizabeth C.,
Underwriting Manager